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Find a Location

CSAA has 77 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CSAA

      3055 Oak Rd Walnut Creek, CA 94597-2098

    • CSAA

      601 Kings Ct Ukiah, CA 95482-5004

    • CSAA

      1580 Chabot Ct Hayward, CA 94545-2423

    • CSAA

      1900 Embarcadero Ste 100 Oakland, CA 94606-5233

    • CSAA

      150 Hayes St San Francisco, CA 94102-4710

    Business ProfileforCSAA

    Auto Insurance
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.21/5stars

    Average of 58 Customer Reviews

    Customer Complaints

    326 complaints closed in last 3 years

    135 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    CSAA provides property, life, auto insurance and annuities.

    Products & Services

    CSAA offers home and auto insurance.

    Business Details

    This is a multi-location business.

    Find a Location

    CSAA has 77 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CSAA

        3055 Oak Rd Walnut Creek, CA 94597-2098

      • CSAA

        601 Kings Ct Ukiah, CA 95482-5004

      • CSAA

        1580 Chabot Ct Hayward, CA 94545-2423

      • CSAA

        1900 Embarcadero Ste 100 Oakland, CA 94606-5233

      • CSAA

        150 Hayes St San Francisco, CA 94102-4710

      Headquarters
      3055 Oak Rd, Walnut Creek, CA 94597-2098
      BBB File Opened:
      5/1/1932
      Years in Business:
      110
      Business Started:
      1/1/1914
      Business Started Locally:
      1/1/1914
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 0175868 for this business, issued by California Department of Insurance/CDI

      These agencies may include:

      California Department of Insurance/CDI

      300 Capitol Mall, Suite 1700

      Sacramento CA 95814

      (800) 927-4357

      http://www.insurance.ca.gov/

      Type of Entity:
      Corporation
      Number of Employees:
      1500
      Alternate Business Name
      • California State Automobile Association
      • A3 Mobility LLC
      • Motorland Advertising
      • AAA Northern California, Nevada & Utah Insurance Exchange
      • AAA Insurance Exchange
      • AAA Insurance
      • AAA Northern California, Nevada & Utah
      • CSAA Insurance Exchange
      Business Management
      • Member Relations, Manager
      • Mr. Al Perencin, District Sales Mgr.
      • Ms. Sallie Nelson, Senior Program Mgr.
      • Mr. Tom Troy, CEO
      Contact Information

      Principal

      • Member Relations, Manager
      Additional Contact Information

      Fax Numbers

      • (855) 296-4886
        Other Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Auto insurance

      Customer Complaints

      326 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      58 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      YEN H

      1 star

      09/02/2024

      In ***** ***** I was in ******, I booked 2 rooms through *** travel website. I booked 2 rooms. However, when confirmation was sent back to me, only 1 room went through. I needed 2 rooms so I called the *** agent and asked them to either book 1 more room for me or cancel the 1 room that went through. The agent said she could not book another room for me because I have to do it myself. I told her many times that I could not do it because the webstire froze or had error message. She said she will try to call the hotel and have them refund my 1 room. Then, she emailed back and said the hotel would not refund me. Then, I emailed back and said it was their fault with their error and now I am stuck with the bill for the 1 room that I could not use. I explained that I have a family of 5 and I need 2 rooms so I had to find another hotel with 2 rooms as I need the rooms the next day. *** travel agents emailed back but basically not put any regards or care but keep saying that is all they can do. How can CSAA a big company that makes reservation but could not manage their website and allowed me to be robbed of service that they promised. Worse, the agents resonded in the emails did not seem to be concerned about correcting or finding ways to prevent this from happening to other people. They even acknowledged the error but they don't seem to care to fix them. I am shocked and dispappointed at how unaccountable CSAA with their services. Because of CSAA's faulty glitches on the website, I was "robbed" of 260$.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

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