Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CSAA

  3055 Oak Rd Walnut Creek, CA 94597-2098

• 

  CSAA

  1081 Market Pl San Ramon, CA 94583-4773

• 

  CSAA

  380 W Macarthur Blvd Oakland, CA 94609-2819

• 

  CSAA

  1580 Chabot Ct Hayward, CA 94545-2423

• 

  CSAA

  1700 Somersville Rd Antioch, CA 94509-1395

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep raising rates on my car insurance. And my car is 10 years old !! The blue book value isn't much. They are over charging me. Azh4231220142. Policy number. But that's simply outrageous to charge $1,500 Plus for a Year's Insurance auto. when last year's was only a thousand for the total insurance including renting I have liability on one car and the other car is full coverage but with the high deductible. They year after year have raised rates when the car value has gone down. I have no accidents no tickets and I have had none reoccurring for years. I believe they are fraudulently charging me or fraudulently charging people and it needs to be brought to light. They are raising rates when cars aren't even worth as much. I included a screenshot that was my total insurance renters plus two auto insurance for 1400 I have it 1500 just for auto insurance for two cars with raised deductibles and less coverages.

  Business Response

  Date: 01/15/2025

  Dear BBB:
  
  We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. Contact was made with the complainant this afternoon to address his concerns.
  
  Sincerely,
  
  CSAA Insurance ***************************************

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22772073
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* Berkeley

  There no good reason for them to raise it that high for a 10 year old car that they're not even going to Value the price or value of. 

  Business Response

  Date: 01/21/2025

  Dear BBB,
  
  We are in receipt of Zachary Berkeley's follow up concerns and welcome the opportunity to address any issues raised. 
  
  After a careful review of the policy, we found the following factor contributed to your premium increase:
  
  An Arizona policy rate revision which went into effect for all policy renewals after 03/01/2024.
  
  The companys action to modify premiums is necessary to make the rate that we charge adequate. A company must remain solvent and be able to pay out in the event of large or numerous claims. 
  
  We hope this provides the clarity you were seeking. We now consider the matter closed. 
  
  Sincerely, 
  
  CSAA Insurance Group Policyholder Relations Department
  
  

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got in an automobile accident 6/2021 and filed a claim with my insurance AAA. I was in and out of hospital from that time until 2023 hospitalized with COVID and nearly had leg amputation from leg wound wouldnt ******** said there is no time restriction for the claim. 7/2024 I contacted them to continue claim went to their preferred shop. They asked me if I would commit to have them do repairs and I did not commit they sent AAA estimate for $1600. I asked shop why so they said they will not complete the estimate unless I commit to them doing the work.I complained to AAA and ask them if I could take it to my own shop They said yes, so I did and I received an $9045 and they said it was sure to increase with discovery work. I submitted it to *** however, the agent would not accept it. She gave me a reason and I contacted the shop and they gave me a different reason so I then had it towed to a different preferred shop based on the agents recommendation they gave me a quote for 2700 and notified me AAA instructed them to only quote Certain things instead of all the damage they have now had my vehicle for one month and Im paying out-of-pocket for a portion of the rental theres been no progress and they attempted to deny the claim would know valid reason they are not honoring the contract I have with them and Ive spoken with the manager and the manager seems to Be Just as dishonest as the agent both using the shop as a scapegoat, but when I contact the shop they say AAA is controlling the situation. I am self employed I have lost jobs as a result of not having my truck I cannot afford to pay for a rental. I went to the same shop and asked them to give me an out of pocket estimate which they completed immediately it was $10,000 This did not include the potential frame approx $7,000 I asked whats delaying everything, they said AAA has created delays every step of the process.I need a cash settlement from AAA for vehicle repairs and time loss from work.

  Business Response

  Date: 01/14/2025

  1/14/2025
  
  Better Business Bureau, ****
  
  Re:         BBB File Number:                      22766977
  
  Dear Better Business Bureau, ****:

  We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.

  Below you will find our response concerning this matter.

  After careful consideration, we determined that some of the damages claimed were unrelated to the accident that occurred on 6/28/2021.  Under the terms of the insurance policy, we are only able to indemnify our insured for damages that are related to a loss covered under the policy.

  We will be advising our insured.

  Should you have any questions or require any additional information, please let us know.
  
  Sincerely,
  
  
  CSAA Insurance Group - Claims Department

  
  

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aaa Insirance is denying my renters insurance claim for my theft of items even tho I gave them a police report proving the break in . They dont honor claims they just take your money. Dont do business with this company

  Business Response

  Date: 01/06/2025

  Hello  -
  

  We are in receipt of your complaint. We will need to refer you to your local AAA that services your vehicle policy. Please contact AAA Texas at ************ for service and ************ for claims.
  

  Thank you,
  CSAA IG - Policyholder Relations
  

  
  

• Initial Complaint

  Date:12/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Membership # *** 005 ******** 2Ive been a loyal AAA member for years, and I am appalled by the utter lack of professionalism and care demonstrated during a recent incident involving my RV, i entrusted my RV to AAA who dispatched Anthonys Towing. When I went to retrieve my RV I was shocked to discover it was missing. The complete lack of communication from AAA was mind-boggling; the representative on the phone didnt know that my RV hadnt been delivered. After some frantic digging, I learned that my RV had been abandoned on the side of Highway 70 at ************. A back tire had fell off shearing off the studs. Anthonys towing left it there, with a note claiming that *** instructed him to leave it safe and that they would handle the rest. I was horrified to find my RV sitting abandoned on the highway, having been vandalized and burglarized. The catalytic converters were cut, batteries stolenetc. I called *** and they took report. What infuriated me further was being told by *** that they bore no responsibilityblaming Anthonys Towing instead. I was left to deal with the fallout, including finding someone to fix the damage caused while my RV was in their possession. I had expected a responsible company to safeguard my property, and instead, I was left with a shattered sense of security. As a disabled individual in a wheelchair, the ordeal was even harder. I am demanding that AAA step up and reimburse me for the theft, the tire replacement, the mechanic and all the unnecessary expenses incurred due to the complete breakdown of communication within your company

  Business Response

  Date: 01/24/2025

  ********* Towing is an independent contractor which provides Emergency Road Service to AAA members. Independent contractors are not employees or agents of *** and *** is not legally liable for the acts or omissions or negligence of independent contractors. Nevertheless, we try to assist our members in resolving disputes with **** independent contractors.
  
  We have contacted the management of ********* Towing and there was no evidence found to associate that the towing company is responsible for any stolen parts alleged damage to your RV with towing procedures, service equipment or actions by the service technician. I regret that our reply couldnt be more favorable.
  
  Should you have any questions or require any additional information, please do not hesitate to contact me,
  
  

  
  

  Lakshmi Pal

  Member Relations - Corporate Headquarters

  **************

  ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Customer Answer

  Date: 01/26/2025

   
  
  

  I am rejecting this response because,
  Contrary to ***'s claim of non-responsibility, I assert that AAA bears direct responsibility for the complete failure of service and subsequent damages to my property. Specifically:
  
  1. ********* Towing, dispatched by ***, abandoned my ** on the highway with a mechanical failure (sheared wheel studs).
  
  2. The towing service left a note indicating AAA would "handle the rest," demonstrating an expectation of ***'s continued involvement.
  
  3. While abandoned, my ** was:
     - Vandalized
     - Burglarized
     - Catalytic converters stolen
     - Batteries removed
     - Left in an unsafe location
  
  4. I have documentation from ********* Towing confirming they left the ** expecting AAA to complete the tow.
  
  As a AAA member and a disabled individual, I relied on your service to safely manage my vehicle during a breakdown. Your contracted service and subsequent handling of this incident represent a complete breach of the trust and protection I expected from my membership.
  
  I am demanding full compensation for:
  - Stolen catalytic converters
  - Stolen batteries
  - Wheel stud and tire replacement
  - Mechanic repair cost
  - Emotional distress
  
  I expect a comprehensive investigation and a full resolution within ******************************************************** further legal action.
  
  Sincerely,
  ****** ******
  
  
  

  Business Response

  Date: 02/20/2025

  We have tried calling this member with no success.  If she can call us ************.

  Customer Answer

  Date: 02/22/2025

  I am rejecting this response because: we are still sorting this all out !

   

  Complaint: 22721218

  hello, I called the number provided and I was informed to price the catalytic converters and batteries here is the estimated cost.
  

  Professional ************ Catalytic Converter Replacement
  2000 Southwind Class A *************** Chassis)
  Date: February 22, 2025
  Location: ************, **
  -------------------------------------------
  
  SERVICE LOCATION:
  *************
  *****************************************************************************************
  **************
  
  PARTS:
  Catalytic Converters (OEM Ford)
  - Quantity Required: 2
  - Parts Cost: $1,892.00
  - Includes mounting hardware & gaskets
  
  LABOR:
  - 3 Hours @ $195.00/hr
  - Labor Total: $585.00
  
  -------------------------------------------
  Total Parts: $1,892.00
  Total Labor: $585.00
  

  TOTAL ESTIMATE: $2,477.00*
  
  *Price quoted by **** dealership in ********
  Valid for 30 days
  ---------------------
  
  BATTERIES :

  1. House Batteries:
  - 2 Optima YELLOWTOP D31A
  - Price per battery: $399.99
  - Subtotal: $799.98
  
  2. Engine Starting Battery:
  - 1 Optima REDTOP Group 78
  - Price: $289.99
  - Subtotal: $289.99
  
  please reach out to me through this BBB page or you can call and leave a voicemail I get bad reception so my phone doesnt always ring . 
  

  Sincerely,
  
  ****** ******

  *****************

  STE 12 #*** 

  ********, ********

  Business Response

  Date: 02/28/2025

  I have tried calling her again with no success.

  Please have her call to discuss further.

  Sincerely,

  Lakshmi Pal

  ************

   

  Customer Answer

  Date: 03/01/2025

   
  Complaint: 22721218
  
  I am rejecting this response because:

   

  I have left a couple messages as well. I did leave my new phone number on my message however I want to send it on this as well. I will be trying again on Monday to further discuss this issue.

  my numbers are as follow:

   

  ************ cell.  Work ************
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/10/2025

  We have sent member a Release letter to sign and return to us.  Plus we have left messages for her.

  We are still awaiting her response.

  Sincerely.

  Lakshmi Pal

  925 274 n8102

   

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  thank you

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $100 Refund Not Processed - Formal Complaint I am extremely dissatisfied with **** service. On December 15th, I contacted support to request a tow for my car. I was informed that I had exceeded the service limit and would need to pay an additional $100 to use the towing service. This amount was charged to my bank account, but I decided to cancel the service as I did not agree with the extra charge.The representative assured me that the service would be canceled and that I would receive the $100 refund within up to four business days. More than five days have passed, and the refund has not been ***************, December 20th, I spoke with three different supervisors. Each one told me in separate calls that the refund would be processed to my bank account since none of the previous agents had done so. During the first call, I requested an email confirming the refund, but the supervisor refused to send an email, saying I had to trust his word. During the second call, the supervisor informed me that no refund had been processed, not even by the previous supervisors.I am being lied to with contradictory information. No refund has been issued, and AAA is showing a complete lack of respect for the customer. I am losing my patience with this disregard.I demand that the $100 refund be processed IMMEDIATELY and that I receive formal confirmation of this process. This issue has gone on for far too long, and it needs to be resolved now!

  Business Response

  Date: 12/23/2024

  Please forwarded this complaint to *** in ************

  Sincerely

  Lakshmi Pal

  ************

• Initial Complaint

  Date:12/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** sent a $64 collection to my credit report for a supposed amount owed to them.

  Business Response

  Date: 12/22/2024

  Please forward this to members local club in ***

  Sincerely,

  Lakshmi Pal

  ************

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I called roadside assistance vendor ** through Allstate insurance (which is actually AAA) on 10/31/2024 and have paid roadside already for full amount by a business called SFM roadside assistance on my credit card ($270) 2.Roadside sent out **************** and **************** already took my car. My car was still drivable! The towing guy *drove* my car onto the towing truck! 3. I received a call from roadside assistance saying **************** had to charge me extra because my car was not drivable (?) and it will be a small amount lower than $100 bucks separately from what I already paid. 4. **************** called me to charge me $300 stating roadside assistance will refund me full amount I've paid before.If I don't pay them, I won't find my car at my destination. So I paid. 5. I didn't receive refund from Roadside so I called roadside. Roadside denied the refund and blamed me on paying whatever amount to Texas Towing. 6. I called Texas Towing again to ask about the whole double charge situation. Texas towing said they "had to" charge me more because roadside assistance only paid them $60. (?) 7. I don't care how much the two party have paid each other but all I hear is two parties trying to play dirty and both charging me a full towing amount! 8. I called Allstate, and AAA, and they kept saying I'm not an Allstate roadside member and *** needs to investigate then said their account team will contact me, but nobody ever contacted me. 9. My ask is that *** talk to Texas Towing and refund me at least $250 since I already paid roadside assistance; and apology on their irresponsible and careless actions .

  Business Response

  Date: 12/26/2024

  After searching our membership records for AAA ****, we are unable to find a membership record affiliated with this name.  We do not write memberships through Allstate or SFM Roadside Assistance as indicated in the customer's ************************.  We also do not write memberships for *********. If the customer is indicating they are a member of ********* and based on the customer's zip code of ***** provided in the letter, this would be the ************** to contact:

  
  Get help with AAA memberships:
  Phone hours: Monday-Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 6 p.m.
  New member information: **************
  Changes to existing memberships and replacement cards: **************

  or

  Get help with automotive services

  Phone support:
  AAA Roadside Assistance: **************

  AAA NCNU will not be able to assist with this complaint, as ******** *** is not a member of *********

   

  Business Response

  Date: 01/08/2025

  Not our member please route to her local club.

  Sincerely

  Lakshmi Pal

  ************

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22717834
  
  I am rejecting this response because:

  my issue is still not reaching the right team 
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:12/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally appeal the termination of my membership, which I recently received a notice about due to an alleged breach of contract. I have been a loyal member for over 9 years without any prior incidents, and I believe that the situation on November 13, 2024, which led to this decision, was an unfortunate misunderstanding.On that day, the tow truck driver displayed an aggressive and unprofessional demeanor. Initially, he asked basic questions about the cars condition and whether the member was present. After agreeing to tow the vehicle, his behavior became increasingly confrontational. He paced back and forth and even removed his hat before approaching my car. He then asked for information regarding the cars registration. When I inquired what was needed, he informed me that the tags were outdated and that he could not tow the vehicle. I offered to provide proof of current registration, but he insisted that this could only be done if the proper documentation was physically ********** this point, I asked him to leave, as the situation had escalated unnecessarily. He began making loud and unprofessional remarks, and seemed to provoke a response, claiming that the incident was being recorded on camera. I would greatly appreciate it if this footage could be reviewed to better understand how the situation developed. The driver also threatened to call the police, though they never arrived. During the encounter, I contacted *** to inform them of the situation as it was happening. I was assured that someone would reach out to me, but I never received any follow-up communication.Given my long-standing and incident-free membership, I respectfully request a hearing to discuss the possibility of reinstating my membership. I believe this matter can be resolved fairly, and I am happy to provide any additional details or evidence necessary to support my case.

  Business Response

  Date: 01/10/2025

  We have been informed by our Corporate Security that membership cancellation stands.

  Sincerely,

  Lakshmi Pal

  ************

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October I was in a car accident and the driver had AAA insurance. Since it was found that it was the other drivers fault I made arrangements with AAA to get my car fixed. - I dropped my vehicle off 10/29 at the Utopia Auto Body shop in ********** with ******* - The original total was over ***** dollars that then doubled to over ****** dollars - I had almost no contact with both AAA and Utopia. It was supposed to take 2 weeks. Once it passed the 2 week **** I had to call them to ask them about my car. Only to be told that it would take an additional week to fix my car with an extra ***** dollars. When they finally finish working on my car. I picked it up to find that my car door no longer worked. Note that it was still working even after my accident. I called them back to get it fixed. They had me drop it off and once I was back home I realized the car door still wasnt opening right. So I called again to let them know that it was a not working. At the Utopia shop ****** made a joke asking me if I wrote a bad review about him and if I did he wasnt going to fix my car. I didnt think anything about it till later. Three men came out to prove that my car door was working and that it was fine. The only way I can open my door is by using the car fab. ****** had his hand in his pocket as he tested my car door stating that it works just fine. I felt flustered when they were laughing and thought I must of made a mistake. Only to find out that the door still wont open. I thought it would be best to call my AAA adjuster only to be yelled at and told that he would investigate the matter. He called back later to state that there was videotape of me and my working car. He then told me to take it to a car dealership to get it checked to see if there is a problem. If there was anything wrong that he would reimburse me for my fees. Stunned that he was acting out of character. He was very nice until I was having these issues. I called his manger and havent heard back

  Business Response

  Date: 12/11/2024

  Dear BBB:

  We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on December 6, 2024
  

  We have addressed the auto damage concerns with the complainant. After speaking to the complainant, we have set them up with another auto repair shop of their choice to address the reoccurring damage concerns. The complainant is in the process of taking the vehicle over to the shop for evaluation. If the shop finds the damage to be related to the accident or the initial repairs, we have given the shop authorization to repair the vehicle and we will cover the costs. We have also addressed the quality concerns with the initial shop and adjuster.
    
  Sincerely,

  CSAA Insurance Group Claims Department

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a premier member of ********************. On November 21, 2024 at approximately 8am I ran out of gas and contacted AAA for roadside assistance. A driver arrived about 20 minutes later and put 2 1/2 gallons of gas into my tank. I drove about 2 blocks and my car completely shut off. I was unable to start my car and had to push it into the ******* parking lot and call AAA for a tow. *** showed up and towed my vehicle to the closest service provider which was in *********, **. The next morning I received a call that my gas tank was filled with 90% water and 10% gas. The mechanic advised me that there was damage done to the tank and fuel pumps and my entire fueling system may have been damaged. It has now been 16 days and I received a call that my fuel injectors may have been damaged as well. I have called and asked for a rental or a loaner vehicle and I have only received the run around.

  Business Response

  Date: 12/11/2024

  We have given her case to our insurance company;

  Here is the information and an adjuster will review and address

  The ESIS report number is 1E01E017227517
  Agent's name: **** ******, phone #************
  Email address: **************************************

  Sincerely,

  Lakshmi Pal

  ************

   

   

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22646210
  
  I am rejecting this response because:

  AAA did nothing about this issue until it was sent to the insurance adjuster. ESIS and **** ****** were on top of it immediately. My issue was finally addressed after ************************************************* *********. I didnt have the money at the time. I live paycheck to paycheck as most of us do and without a vehicle I dont have a paycheck therefore I incurred loss of wages as well as being outside in the rain. I had to walk in a suit and dress shoes in the rain to try and find shelter after AAA dropped us off at a hertz location that didnt have anymore vehicles for the day. It was after 4pm so I wasnt able to get a hold of anyone that could help us. I had to take **** all the way to the ****************** only to find out they didnt have any cars left for rental either and it was the weekend. It has been an absolute nightmare and I was not compensated or even remotely taken care of due to the actions of ***. The only good thing about all this is the Insurance adjuster took care of me immediately. Thank God for him and his colleagues. I incurred so much loss and so much suffering due to the lack of care of ***. It saddens me that people are not concerned about others and their well-being even if its their job. Where is the humanity? Where is the care for another human being? What has happened to customer service. AAA  is paying for my car to be fixed but because it has damaged the engine will it really be fixed and will it run the same as before water was put in my gas tank? It has been 23 days and my car has finally been repaired by a *** service provider. My fear is that this is not over.  
  
  Sincerely,
  
  *** *********