Business Profile

Auto Insurance

CSAA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Important information

Customer Complaint:
BBB’s business profile for CSAA was created in May 1932. A review of CSAA complaints was completed in June 2025

BBB suggests consumers review the link below for additional information regarding assistance and conditions of coverage.

https://mwg.aaa.com/membership/terms-and-conditions
https://mwg.aaa.com/insurance

Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

367 total complaints in the last 3 years.
106 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 19, 2025, the insured, ******* *****, sideswiped my legally parked vehicle and left the scene without leaving contact information. I located her vehicle with matching damage in her parking lot and contacted the police, who confirmed the connection. I contacted CSAA (AAA Insurance) and filed a claim.I provided photographs of my vehicles damage and of the insureds vehicle showing matching impact, along with my account of the events. Despite this, on May 19, 2025, CSAA denied liability, claiming insufficient evidence and relying on the insureds denial of involvement.I have repeatedly attempted to resolve this matter, including giving CSAA the opportunity to pay for the $3,200 in damages before pursuing legal action. They have refused. I have now filed a small claims case in Multnomah County Circuit Court against their insured and issued a subpoena to CSAA for the insureds address and complete claim file.I believe CSAA has acted in bad faith by ignoring clear evidence, taking their insureds word over the physical damage facts, and failing to act reasonably to resolve a straightforward liability claim.I am requesting CSAA immediately accept liability and reimburse me for the $3,200 vehicle repair cost plus my $102 filing fee to avoid further litigation.
Business Response
Date: 08/08/2025
August 11, 2025

Better Business Bureau, ****
************************
****************

Attn: *** *.

Re:       Complainant:***** *****
            BBB File Number: 22448919

Dear Disputes Resolution Specialist:
We are in receipt of your offices inquiry. We have reviewed the complaint to your department which was submitted on August 2, 2025. I have provided the information you requested below. After a thorough review of the claim file, we have determined that the available evidence does not establish liability or involvement on the part of our insured. Accordingly,we have denied both our insureds involvement and the claim. We understand this is not the outcome the claimant was seeking; however, based on the facts and documentation presented, we believe this is the correct and appropriate decision.
Sincerely,
******* ******
CSAA *****************

Customer Answer
Date: 08/09/2025

Complaint: 23689249

I reject CSAAs response. Their statement ignores key facts, omits critical evidence, and mischaracterizes the situation.

The insured admitted involvement in both telephone communications and a voicemail message, which has been provided to CSAA.

The ************************** located the insureds vehicle shortly after the incident and confirmed matching damage between her car and mine.

Police assisted in contacting the insured, who promised to take responsibility and resolve the matter civilly. Based on that promise, I agreed not to pursue criminal hit-and-run charges.

The insured has since refused to pay, and CSAA has chosen to disregard the insureds own admission, photographic evidence, and police confirmation.

CSAAs claim that the available evidence does not establish involvement is simply false. They have not explained why the insureds admission and police-verified damage are being disregarded, nor have they offered any alternative explanation for the damage.

I have now filed a small claims case in Multnomah County Circuit Court and issued a subpoena to CSAA for the insureds address and full claim file. If CSAA believes its denial is defensible, it will have the opportunity to present that position under oath.

I remain open to resolving this matter promptly and fairly without further litigation if CSAA will accept liability and pay the $3,200 repair cost plus my $102 court filing fee.

Sincerely,

***** *****
Business Response
Date: 08/13/2025
August 12, 2025

Better Business Bureau, ****
********************************************************************************

Attn: *** *.

Re:       Complainant:***** *****
            BBB File Number: 22448919

Dear Disputes Resolution Specialist:
Following the claimants continued dispute of our prior response, we have again reviewed the claim file in its entirety, including all evidence and statements provided. The documentation does not support a finding of liability or involvement by our insured.
As a result, our decision to deny the claim remains unchanged.
We understand the claimant disagrees with our conclusion; however, our determination is based on the facts, the available evidence, and our obligations under applicable policy provisions and governing standards. Without new or substantive information that would alter the findings, we must uphold our original position.
Sincerely,
******* ******
CSAA *****************

Customer Answer
Date: 08/13/2025

Complaint: 23689249

I reject the businesss response.

CSAA is repeating their position without addressing the actual evidence already provided. Their insured verbally admitted involvement during a phone call and in a voicemail these recordings were provided to CSAA.

The ************************** located the insureds vehicle, visually confirmed that the damage matched my vehicles damage, and contacted the insured directly. Police declined to pursue criminal charges only because the insured promised to take responsibility and handle the matter civilly.

This is not a lack of evidence it is a refusal to acknowledge:

The insureds own admission (recorded).

Photographs showing clear matching impact damage.

Police involvement confirming the match and the insureds commitment to resolve the matter.

CSAAs refusal to engage with this evidence is not consistent with a fair claims process. I will be pursuing this matter through small claims court and the Oregon Division of Financial Regulation. I remain willing to resolve this matter without litigation if CSAA will reassess liability based on the facts already provided.

Sincerely,

***** *****
Initial Complaint
Date:07/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The reviews for CSAA auto insurance appear to be regarding AAA. The two entities are different and confuse me, the consumer. I have both AAA and CSAA. One, AAA, pertains to issues when your car is out if operation whereas CSAA is auto insurance used when your car was injured in an accident. The two are different. The reviews I read on this web site pertain to AAA. NOT CSAA. That means the ratings for CSAA are not accurate. I have had amazing service with CSAA. My claims were always paid quickly. For my last claim CSAA had to go to arbitration because the other insurer's company did not pay the claim even when there was a police report issuing a ticket to the person who hit me. I was able to have my car repaired where ever I wanted. No dictation saying you can only go to a specific second rate repair shop. I also have had great service with ***. They towed my car to where ever I wanted it taken. Responded timely and were very courteous.
Business Response
Date: 08/11/2025
August 11, 2025
Better Business Bureau, ****
************************
*****************

Attn: *** *.

Re: Complainant: *.**********
BBB File Number: 23675815

Dear Disputes Resolution Specialist:
We have received your offices inquiry and have reviewed D. Fitzgeralds comments submitted to your department on July 30, 2025.
As a valued AAA policyholder and member, you are aware that our singular purpose is to provide excellent service to all our customers. Feedback from insureds and members like yourself allows us to maintain the level of service you have come to expect and deserve.
Sincerely,
CSAA Policyholder Relations
Customer Answer
Date: 08/11/2025
My first name is Dorothy
Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/21/24 my son ****** ****** was rear ended by ******* ****** , an insured of Triple A she smashed into my son while he was legally parked . Triple A took full responsibility but is attempting to settle his claim for a mere $369, even though his employer granted him 6 months off to recover . After the adjuster ******** ***** and I exchanged words due to her snaky attitude and unprofessional demeanor . I filed two complaints against her with two superiors . It was then she rejected the employers granting of the six months off to my son to heal . This adjuster went further to contact someone in the HR department of CEO and conjured up some type of story , now the employer is claiming ****** was granted 3 days off even though ******** ***** has the first letter proving he was indeed granted six months off . Prior to her nasty demeanor she sent me an email confirmation stating ****** is owed the $14,000 in loss wages . The only fair resolution to this matter is for Triple A to settle this claim for the $14,000 they owe ****** ****** .
Business Response
Date: 07/31/2025
Dear BBB:
We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on July 28, 2025.
We contacted the complainant on July 29, 2025, to address their concerns.This is a value dispute regarding the complainants sons wage loss claim. The complainant is requesting approximately 6 months in wage loss to resolve her sons claim. However, we have evaluated all the documents the complainant has submitted and the medical documentation we received does not support the requested duration of time.
We have explained this to the complainant and advised should they have additional supports to submit, to please forward for our review.
We will continue to work with the complainant to reach an amicable resolution.

Sincerely,

CSAA Insurance Group Claims Department
Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4th march 2025 I had a battery failure in ********************** near *********************. I called AAA and they sent a technician who replaced the battery. He assured me that there would be no problem. I had an appointment and was late and I did not notice that the radio and rear camera no longer worked. I reported this to *** in **** Utah at Map of orem utah aaa *********** AAA *******************************************. **** ******* &Josh ****** helped me. They provided $400 so I was able to get my 2014 Chevrolet Silverado examined by **************************** *********************************** on 2 April 2025. They provided documentation that I provided to AAA that stated that removing the battery had activated the anti theft mechanism to stop theft of battery and that I need a new module and they had to program it to fix my radio and camera. *** has given me the runaround. A woman senor native american and I believe this is extreme racism. People should leave *** and they I believe they should be banned from operating in ****. I provided this report to ***. I want my car to be fixed and safe. It worked before *** changed the battery, it did not work after that. You figure it out.
Business Response
Date: 07/29/2025
We have again reviewed this damage complaint and want to reiterate
fter extensive review of your claim, we cannot determine that the driver from Auto Tech Towing is responsible for the damage to your vehicle. Due to the type of damage that was reported, the equipment that was used and the diagnostics provided to us - we cannot place responsibility on Auto Tech Towing.
It appears to be a common problem with this specific vehicle. We have been unable to determine whether the cause stemmed from the discharged battery, the replacement battery, or a combination of both. Consequently, we are deeming this issue inconclusive.
We are unable to find the contract station responsible for the damage. We did not find conclusive evidence that the Auto Tech Towing driver was negligent when changing your battery.
However, our decision is not binding. If you still feel that Auto Tech Towing was responsible for the damage, you may pursue this matter with them. In this case the service was provided by an independent contractor, and not AAA Northern California, Nevada & **** (AAA ****) employees or agents. Although we hold our independent contractors to a high standard of service, we cannot control the method, manner and means in which such services are rendered. Accordingly, AAA **** is not legally liable for the acts or omissions and is not responsible for the misconduct or negligence of independent contractors.
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:07/23/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered *** services for my grandchildren (at their address) and paid for the service. The money was accepted June 17 2025 on my Citi MasterCard. They didn't send my grandchildren their cards at their email address, as I entered it and I called, spoke to "******" and she sent it out(they got the cards on email) but ****** said she'd mail it to their address( I verified it with her). Today, June 24 2025, I got the cards for my granddaughters sent to MY address. ****** #******, supervisor of membership services, refused to send cards to my granddaughters at their address unless they called him. I paid for the membership. I want the cards to be sent to their address, not my billing address. *** refuses to do that. "That's not what they do". I send many, many gifts to my grandchildren at their addresses and bill it to mine. I've never had a business say it had to go to my address because they send it to the 'bill to' address. I don't think *** should be allowed to do this since I'm paying for it. They are disrespecting customers and forcing them to live at the bill to address. This is absurd. I want an apology and the cards sent to my grandchildren's address, not mine.The *** is the *** of Northern California and Nevada. BBB doesn't accept this so I had to choose another ***.
Business Response
Date: 07/29/2025
Talked with Ms. ***** and explained how our system works. I can understand her frustration, We can certainly make exception and mail membership cards to the residential address. She informed that they now have the cards.
Sincerely,
Lakshmi Pal
925 274 b8102
Initial Complaint
Date:07/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 15, 2025, I contacted *** after my 2006 ************* ML 350 wouldnt start due to a dead key fob battery. A first responder was dispatched to jump the vehicle. During that attempt, he realized the vehicle could not be shifted into neutraland he was the one who placed the tow request, not me. As a result, I was never asked any questions relevant to what the tow truck would need to know.The AAA tow driver arrived visibly frustrated and unpreparedhe had no hitch, no dollies, and blamed me for not disclosing the neutral issue. He later admitted he wasnt told and stated they sent the wrong truck. He seemed to question what options he had and ultimately rationalized using only the skates on hand to drag the vehicle. The car was delivered to my home but couldnt be unloaded without assistance, requiring a second tow truck. Drivers abandoned the job without disclosing beeping or report to shop warning message. Same day diagnostic confirmed to related damage to undercarriage. Multiple professionals confirmed this type of damage was consistent with an improper towspecifically from the vehicle being winched backward while stuck in park, causing gear engagement and undercarriage strain. Despite this, ESIS attempted to close the claim by authorizing only the fuse box repair, which they acknowledged was damaged during their roadside handling.Ive since been passed between AAA, ESIS (their third-party administrator), and Enterprise Rent-A-Car, with no consistent accountability. Ive received conflicting updates on whether my rental car would be covered, creating ongoing uncertainty around how long Ill have access to transportation and who is responsible for the ******** made two offers of $2,575. Neither covers the full damage and both require me to waive liability. I cannot agree to that while damage may still ********* asking the BBB to support a full, fair resolutionwithout pressure, gaps in coverage, or future risk.
Business Response
Date: 07/23/2025
Her concerns are being addressed by our insurance company.
Please route this case over to:
ESIS
P O Box 5129
Scranton, PA 18505-0568
Total Loss Department
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ow a 2011 Jeep Grand Cherokee 70th Anniversary edition. AAA driver towed my car one time on a flatbed truck. The second time I call AAA they send a driver with a regular tow truck who wanted to pick my front off the ground to tow my truck. He was unable to tow my truck because it is a 4x4. He call AAA and told them I had a lift kit on my Jeep. A 2011 70th Anniversary Jeep can from the factory with 20 inch tires a regular 2011 Jeep can from factory with 17 size tires. *** told me that they were unable to tow my Jeep because it had been modified. My Jeep have not been modified. I had to pay a mechanic $100 to come out to fix my Jeep plus rent a car because they were unable to get my car to the mechanic shop that morning so I could get my Jeep back that evening. I told them that there driver with the flatbed did not have a problem towing my car. They took there driver word over me and there first ******* I would like for *** to ****** a 2011 Jeep grand Cherokee and a 70th anniversary Jeep grand Cherokee to see the tires different. I would love to be reimbursed for $100 for my mechanic come where my car was and ****** for rental car fee and thank you very much.
Business Response
Date: 07/11/2025
This needs to be routed to his local club in *** Not our member.
Sincerely,
Lakshmi Pal
************
Customer Answer
Date: 07/15/2025
Thank you very much h AAA resolved the problem. They gave me a $40
Discount on my next account. They will start back to tow my jeep thank BBB very much.

Initial Complaint

Date:07/07/2025

Type:Customer Service Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

On July 6, 2025, our motorcycle broke down right on a busy interstate. I immediately called *** and was told it would be 90 minutes. We waited, and waited, and waited. Then, at 8:30 pm (three hours after we made the service call), I received a text saying that the driver was on the way. We were thrilled. We sat on the freeway until 3:00 AM, and a tow truck never came. We came home while and upon returning to the motorcycle this morning at 6 AM, the motorcycle was gone. Stolen! I call *** and am told that they will waive my fees for the membership, and how sorry they are. I explained that I've been a member since 1969! *** customer service *** tells me that she cannot do anything, so I ask for someone in management. A man named ***** comes on the line after a 10-minute hold time, and he tells me that there's nothing he can do but good luck in my endeavors. I'm outraged. I have the text message stating that the driver was on his way at 8:30! I honestly believe that *** is responsible for this mishap. This motorcycle is a classic *************** and chromed out. I'm outraged at ***'s response and would love help from BBB.

Business Response

Date: 07/10/2025

After reviewing the circumstances in responding to her service request, it is easy to understand their her frustration. The situation they encountered certainly does not reflect our goals of providing courteous, prompt and efficient service. I have discussed the issue with our call center management,and they have expressed their sincere apologies for the delay.

I have been assured that the appropriate steps have been taken to avoid future occurrences. We were sorry to hear about the stolen motorcycle and suggest they file a claim with their insurance company.

Also would like to bring to their attention our Membership Terms and Conditions pertaining to delays.

Delays are sometimes unavoidable due to weather, traffic or road conditions, availability, or unusual service demands. Additionally, longer-distance tows, after hours service requests, and service requests in certain areas may be subject to longer delays.
AAA cannot and does not guarantee any response times, and will not be liable for any occurrence that arises during any such delay.Although AAA holds its ***s to high standards of service, AAA cannot control the availability of the *** and/or the manner in which independent **** render services. *** will not be liable for their misconduct, negligence or other acts or omissions. *** will attempt to resolve any Members' vehicle repair and damage complaints resulting from Emergency Road Service provided by our ****. Member complaints should be reported as soon as possible and before additional repairs are made. Failure to do so may impair or otherwise limit our ability to assist.
It is up to the Member to assure that they remain in a safe location while waiting for a service vehicle. AAA cannot and does not monitor road, traffic or other conditions that may impact your safety, and which may vary and change. If you advise us of any safety concerns at the time of your call for service, we will offer you the option of having the California Highway Patrol or other appropriate law enforcement entity be dispatched to your location. *** will not be liable for any occurrence as a result of any road, traffic or other conditions that contribute to or otherwise impact service times, or any occurrence resulting from the negligence of any third parties. If at any time you feel that conditions are such that you feel your safety is impaired while waiting for service, please immediately call 911. For more information please visit our website @ ***************************************************

Sincerely,

Lakshmi Pal

************

Customer Answer

Date: 07/29/2025

Problem:

On Sunday, July 13, my son and I called AAA Roadside Assistance to tow his motorcycle that was broke down on Highway 70 freeway near *********** (our home). We informed the dispatcher that we were NOT in a safe place and she assured us that a tow truck would be there shortly. Our initial call to Roadside Assistance was approximately at 4:30 pm. We waited with the motorcycle on the freeway. 60 minutes passed, then 2 hours passed, and around 6:45pm we received a text saying that a driver was on his way. Fast forward to 8:30 pm. Still nobody has come. I then receive a text around 9:00 pm saying once again that a driver is on his way. Nobody ever showed. Finally at 4:30 AM (yes AM) we receive a call saying that they never could find anyone to tow us. My son stayed with the motorcyle until he received the final phone call stating that nobody could come. My son came home then and slept for a couple of hours after being up all night waiting on a roadside assistance. I then drove him back to the motorcycle, but it was gone. I then called around to tow yards and discovered that it has been towed by the California Highway Patrol. If your familiar with tow yard fees you'll know that they are very expensive. We do not have the money to get the motorcycle out. So, it sits there. Now the bill is up to over $2000 to get the motorcycle. This is a vintage mororcycle, has over $50,000 dollars worth of chrome and upgrades, and means so much to my son. We feel that *** should pay to have the motorcyle taken out the impound. It certainly was not our fault that they failed us. i

Desired Resolution / Outcome

Desired Resolution:

Refund

*******************************************************************************************************************************************************************************************************

Desired Outcome:

Business Response

Date: 08/06/2025

We have come to an agreement to refund her for the storage fee.

Sincerely,

Lakshmi Pal

************

Initial Complaint
Date:06/25/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been with *** since a teenager at 16 just driving. Fast forward to decades later the past few years have been filled with horrible and horrendous customer service to even attempt to get ************ I called in today (June 24 2025) to inquire about a service and was told by the *** that my AAA has been "suspended". I have never had service be suspended before and am paid up for an entire year. I have not received an email, not a call, not a text, nothing in the mail regarding my account. How does one suspend a customer's account without even contacting the customer.I spent quite a bit of time today, including leaving CSAA - HQ in ************ a voicemail, only to be ignored. When I did call in to the main AAA number, I was told nothing other than I cannot use what I paid for the annual subscription that's it's suspended.This is outrageous and unacceptable to take a annual renewal payment from a customer and then "suspend" all services across ***. And on top of that, not even inform the customer.I would like a full reimbursement for my entire year paid for and I will happily be done with AAA forever! I will be reporting elsewhere on the conduct of *** in this situation.For the record - I was one or the State Farm non-renewals for wildfires in ** and had called AAA Insurance side last fall and again recently to inquire on a homeowners policy. It was a horrible experience where the *** was working from home and asking all sorts of very private information such as my marital status, address, DOB, SSN, etc. and even said he pulled up my State Farm information. I told this *** I was very concerned about my privacy and how my ******** was being handled by him as I could hear a child and lady right by the phone. I was very upset over this breach of my data and reported it to ***. To-date, I have heard zero back.I will be reporting this breach of my PII/data where appropriate for this to be looked at.
Business Response
Date: 07/02/2025
We have addressed her concerns and now consider this file closed
Sincerely,
Lakshmi

Customer Answer
Date: 07/06/2025

Complaint: 23515380

I am rejecting this response because the matter in question has NOT been resolved. AAA Roadside is still saying account is suspended! Despite *** Corporate staing to me several times, the account is in good standing.

Sincerely,

***** ******
Business Response
Date: 07/14/2025
We have addressed her concerns and she is satisfied.
Customer Answer
Date: 07/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:06/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of California State Automobile Association for over 10 years and have had very good service with everything. Recently, I have had tremendous difficulty in getting answers in involving another vehicle hitting my parked car on June 12, 2025 near where I live. I provided all the information to her and have not heard back maybe once or twice. The best way to contact this person is by email and that to me is very frustrating. No other updates have been provided as of Tuesday or Wednesday. I want to make sure they track down the person and hold them fully responsible.
Business Response
Date: 06/23/2025
Dear BBB:
We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on June 20, 2025.
We have reviewed the video and pictures submitted by ********* ****. Unfortunately, we are unable to determine the license plate information due to the quality of the photos and video. Without the license plate information, we are unable to identify the registered owner to make contact and pursue for damages.
The complainant has been advised to provide additional information or higher-quality images that could help us identify the vehicle. We are committed to resolving this matter as fairly and efficiently as possible.

Sincerely,

CSAA Insurance Group Claims Department

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

CSAA is NOT a BBB Accredited Business.