Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CSAA has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CSAA

  3055 Oak Rd Walnut Creek, CA 94597-2098

• 

  CSAA

  2055 Meridian Park Blvd Concord, CA 94520-5722

• 

  CSAA

  1900 Embarcadero Ste 100 Oakland, CA 94606-5233

• 

  CSAA

  39600 Balentine Dr Newark, CA 94560-5376

• 

  CSAA

  1775 University Ave Berkeley, CA 94703-1513

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several years ago we purchased a Flood Insurance Policy from AAA Insurance, aka CSAA Insurance Exchange. We have since sold the property for which this policy applied. It was sold on October 15, 2022 AAA/CSAA continues to harass us about this policy lapsing. We have told them several times that we don't own the property. They continue to tell us it the policy of the underwriter Flood Pro (aka ************** Services, *********, **) that we provide a copy of the sales agreement. We refuse to do this: My signature should suffice to cancel the policy, since my signature was good enough to get my insurance from them; they do not require a copy of the sales transaction for me to buy an insurance policy, They say this is the policy of Flood Pro, who AAA sold our policy to. Flood Pro was not the original originator of our policy; ******** was the original underwriter. AAA sold this policy to Flood Pro after we sold the property. I spoke with a representative of Flood Pro and she said we would have to send them a copy of the sales transaction, which I refuse to do. therefore I should not be required to provide a sales agreement to cancel the policy. The issue here is that if I don't comply with their request, this policy will go on record as a lapsed policy which gives me a ******************* in the insurance industry. What I would like is that they stop harassing me with invoices and correct my record to a cancelled policy. Since they have been so irritating about this, I would like this in writing from them. I have offered to them, both AAA and Flood Pro, to provide a cancellation notice on my signature several times and they have both said this is not good enough. My policy is **************

  Business Response

  Date: 06/21/2023

  June 21, 2023
  
  
  Better Business Bureau, ****
  ******************************************************************
  
  Attn: **********
  
  Re:       Complainant:*******************
              BBB File Number: 20182317
  
  Dear Disputes Resolution Specialist:
  We are in receipt of your offices inquiry. We have reviewed **** Browns complaint to your department which was submitted on June 13, 2023. I have provided the information you requested below. 
  

  We have been in contact with the insured and National Flood Insurance Program (NFIP) to assist the with the policy cancellation.
  

  National Flood Insurance Program has specific requirements to cancel a flood policy which includes completing a cancellation form and providing necessary documents to show proof of sale.
  

  I will forward the insured the cancellation form and work with NFIP until resolved.
  

  Should you have any questions or require any additional information please contact me at the number below. 
  
  Sincerely,
  
  
  *******************************
  CSAA Policyholder Relations
  ************

• Initial Complaint

  Date:06/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** Customer Service,I am writing to express my extreme disappointment and frustration with the lack of response and assistance from *** regarding a hit-and-run incident involving one of your insured drivers. The incident occurred on October 10, 2022, when my vehicle was parked in a parking lot and was struck by an unidentified driver who left the scene without providing any contact information. My insurance company subsequently discovered that the other party involved in the accident was insured by ***.As a responsible driver, I immediately contacted my insurance company to report the incident and seek guidance on the necessary steps to take. It was determined that the other driver was insured with ***, and I was advised to contact your organization to file a claim and seek resolution. Since then, I have made numerous attempts to contact the *** claim adjuster assigned to my case, but I have not received any response or acknowledgment.My efforts to reach out to the *** claim adjuster have included multiple phone calls and voicemails, as well as emails outlining the details of the incident and providing all relevant information and documentation. Despite my repeated attempts to establish communication and pursue a resolution, I have been met with complete silence and disregard.The lack of response from *** is not only unacceptable but also contrary to the principles of customer service and responsibility that *** purports to uphold. As a loyal customer, I have always placed my trust in *** and expected prompt and professional assistance in situations like these. However, the prolonged absence of communication has left me feeling neglected and abandoned.

  Business Response

  Date: 06/08/2023

  This does not appear to be a matter for the Automobile **** of ******** California (ACSC) to address. Please re-direct to the correct AAA **** for review and response.

  Business Response

  Date: 06/16/2023

  June 16, 2023
  
  Better Business Bureau, ****
  *******************************************************************
  
  Attn: **********
  Disputes Resolution Specialist
  
  Re:         Complainant:                               ********, *******
                  BBB File Number:                      20104560
  
  Dear ********:

  We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.

  Below you will find our response concerning this matter.

  We spoke to the complainant. He verified that he heard back from his adjuster and received payment for his damages.

  Should you have any questions or require any additional information, please contact me at the number below. 
  
  Sincerely,
  
  *****************************
  Claims Manager
  ************

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident on February 21st, 2023 My car was total and AAA insurance told me the amount they will pay for my car and if I didnt agree with it I can send them a link of a car similar to mine with a higher price and I did but now they told me the link I sent from Carvana they cant approve because carvana is a private company but all the other cars I seem similar to mine have a higher miles than mine ( most cars like mine have a mileage more than 100 and my car had ****** only) same year and same model so the one I found was ****** closer miles to mine and they didnt agree with that so I asked the person helping me *********************** if possible to talk to his supervisor and he said he will give him my information, this was 3 weeks ago and no response so I send him another email asking for supervisor number so I give him a call and he sent me email that he will be out of his office and will not check his emails. Last Friday I called and left message with my initial adjuster ************************* and tomorrow will be a week and still no answer.

  Business Response

  Date: 06/18/2023

  June 18, 2023
  
  
  Better Business Bureau, ****
  ******************************************************************
  
  Attn: **********
  
  Re:       Complainant:*********************
              Claim Number: ************
              BBB File Number: 20161522
  
  Dear Disputes Resolution Specialist:

  
  We are in receipt of your offices inquiry. We have reviewed ***************** complaint to your department which was submitted on June 8, 2023. I have provided the information you requested below. 
  We have addressed Ms. ****** concerns and issued payment for the total loss settlement.

  
  Should you have any questions or require any additional information please contact me at the number below. 
  
  Sincerely,
  
  
  *****************************
  Claims Manager
  ************

  
  

• Initial Complaint

  Date:06/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th I received a Notice of Non_Renewal from CSAA of my homeowners insurance policy, based on erroneous information which stated "unacceptable hazard and liability exposure" It noted "clutter or unsanitary conditions including but not limited to miscellaneous debris, tires, or hazardous waste, appliances, and/or dilapidated vehicles..." It also states "deferred maintenance , including, but not limited to roofs that hat have exceeded their useful life..."There is no clutter and unsanitary conditions present on my property. My 40 year Elk roofing is 35 years old and nearing the end of it's useful life. I have bids for it's replacement in hand and intend to have the comp. roofing as well as the roof deck replaced prior to the next rainy season (approx. $44,000 job). The information on which they claim to base their Non-Renewal Notice is purported to have been provided by ***********, whom I have contacted demanding to be informed whom provided them with erroneous information. They wrote back telling me to phone them. I did so and was informed it would take about ten days for them to send me, via email, an URL which I am to use to request a report on their information sources. Meanwhile my homeowners insurance is due to non renew on July 24, 2023.I have no problem with cancelling my policy for three vehicles and my home with CSAA. I do have a problem with trying to find a replacement insurer with a non-renewal on my records.I am of the opinion that CSAA is CUSTOMER DUMPING because I have challenged their acceptance of blame in an alleged auto collision (which they paid out to a Farmers Insurance claimant without ever contacting me). This alleged collision NEVER OCCURRED. CSAA Paid this claim with zero evidence of collision present on my vehicle.CSAA screwed up and mis adjusted this claim to my detriment. Now that I am challenging their findings, they are ghosting me. They have failed to respond to multiple letters challenging their findings.

  Business Response

  Date: 06/07/2023

  Dear **********

  ******************** has filed a complaint with the California Department of Insurance. A formal response will be provided to the department upon review.

  Sincerely, 

  CSAA Insurance Group Policyholder Relations Department 

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone hit my car and caused damage. The driver took responsibility and gave me his insurance information. I immediately contacted AAA for guidance and they advised that it is in my best interest not to involve them since it wasnt my fault. So I had to do everything related to it without there without guidance. I when to be seen at a hospital and got billed. ** is no fault and I contacted AAA and filed a claim. I have not heard from them since. The bill is now overdue. My credit will be ruined but they will not return my calls. I am terrified that my credit will be ruined. I want to cancel them but I am afraid they will never pay the claim if I do so. I need help getting the claim paid before it ruins my credit history. Its unbelievable that AAA would do this to a loyal customer.

  Business Response

  Date: 06/06/2023

  June 2, 2023
  
  Better Business Bureau, ****
  *************************************************************************
  
  Attn: **********
  
  Re:       Complainant:*******************************
              Claim Number: ************
              BBB File Number: 20128802
  
  Dear Disputes Resolution Specialist:

  We are in receipt of your offices inquiry. We have reviewed the complaint to your department which was submitted on June 1, 2023. I have provided the information you requested below. 

  In reviewing the claim file in its entirety, our adjuster sent an acknowledgement letter the day the claim was reported. This acknowledgement letter had adjuster/company contact information and included an Application for Benefits which is to be completed in accordance with the ************ ************** Vehicle Insurance Act. This document has not been returned as of this date. Telephone contact from the adjuster to the insured was also attempted on at least seven different occasions.

  Additionally, a medical bill from the hospital was never submitted to ** by either the medical provider or insured/injured party. Upon receipt of a medical bill, and the associated Application for Benefits referenced above, we can review the charges for payment and/or reimbursement in accordance with the applicable insurance policy language and ************ law. 

  Should you have any questions or require any additional information please contact me at the number below. 
  
  Sincerely,
  
  ***********************
  Sr Manager, Claims
  ************

  
  

• Initial Complaint

  Date:05/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CSAA still refuses to honor coverage for me and my dad despite me showing proof of the 2022 tax return that I don't work for a delivery business. Furthermore, I provided them with a paystub that occurred around the time week of the accident in which travel expenses and commute expenses was "0" dollars. I also provided them with the address and contact info. of the food pantry. Despite no matter what I do, their insurance adjusters continue to give me the runaround, stonewall me and dishonor the coverage in bad faith. Their insurance adjusters further slandered me and lied as well.

  Business Response

  Date: 05/30/2023

  May 30, 2023
  
  
  Better Business Bureau, ****
  *************************************************************************
  
  Attn: **********
  
  Re:       Complainant:*********************
              Claim Number: ************
              BBB File Number: 20104131
  
  Dear Disputes Resolution Specialist:

  
  We are in receipt of your offices inquiry. We have reviewed *********************** complaint to your department which was submitted on May 25, 2023. I have provided the information you requested below. 
  

  During the course of any claim, we seek to conduct a comprehensive investigation which requires securing information from our insureds to ensure we have all relevant information for our coverage analysis and final claim determination. A letter was sent to you dated April 26,2023, outlining the documentation requested for our review as a part of the investigation. As this is a public forum, we will not disclose the specific request in that letter, only that to date, we have not received the requested documentation for review. As you stated, the decision made on the claim was a result of your statement in which you indicated that you were working delivering food at the time of the loss. Should you elect to produce the documentation previously requested we will happily review for consideration.
  

  Should you have any questions or require any additional information please contact me at the number below. 
  
  Sincerely,
  
  
  ***********************, Claims Manager
  ************

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 20104131
  
  I am rejecting this response because:
  

  The tax return 2022, W2, and paystub were all provided to AAA outlining that I was not working at the time of the accident. Furthermore, I already clarified under the *** from what I previous had said was a mistake with the initial interview with the adjuster ***********************. AAA was acting in bad faith, reluctant on honoring the coverage, and has given ** the run-around repeatedly. If AAA continues to deny coverage in bad faith, clients would no longer want to join AAA. AAAs insurance coverage and service to their clients, by far is the worse out of any auto insurance I have experienced. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/09/2023

  June 9, 2023

  We have been alerted that *************** filed a formal complaint with the California Department of Insurance.Please be advised all concerns will be addressed in our response to the California Department of Insurance and going forward we will respond directly to the California Department of Insurance concerning this matter.

  *******************************

  Policyholder Relations

  ************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We experienced water damage in our kitchen due to a dishwasher leak. An insurance claim was immediately opened. On 4/24/23, CSAA sent out an estimator to assess the damage.He missed several areas and we had to continue to them out to him. CSAA has completely attempted to lowball both the damage and the budget to replace/repair what's needed. As they suggested, we had in total (4) contractors come out to assess the damage and quote what it would cost for them to put the kitchen back to prior condition and none will or can do the job within CSAA's budget. ********************* has delayed all communication and I have followed up weekly, then every other day to now daily. My kitchen is completely still under encasement with exposed nails every square inch. I have 3 children under four years old. The situation that CSAA continues to keep ** in is unacceptable. I follow up with him and mostly receive no responses back but when I do, he states he will get back to me at a later time. **************** will not give us a realistic or fair budget or approvals on the quotes we received - which he asked us to provide.I have paid into this policy and my many other policies for years, never needing to use it. We are in a time of need and **************** and CSAA have absolutely zero regard for this circumstance or providing us the approvals to properly fix and repair what is damaged. This continues to keep my family in a terrible situation and unsafe environment with no use of a kitchen. I am cooking meals for a family of 5 on a folding table in my dining room and using my powder room sink to wash dishes - causing extensive wear and tear in that area now as well. In such a time of need they have chosen to hurt not help our situation. This is extremely bad insurance faith practice. After reading the many complaints people have submitted to the Better Business Bureau, it's clear this is how they conduct business and their strategy to address/avoid their policy holders.

  Business Response

  Date: 05/30/2023

  Dear **********

  Attached, please find our response to *********************************** inquiry. 

  Sincerely, 

  CSAA Insurance Group Policyholder Relations Department

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20095438
  
  I am rejecting this response because: I do not have a problem with another contractor coming out to assess the damage. I am filing this complaint due to CSAAs lack of communication and them mishandling our claim therefore increasing our time in this situation. Obviously our kitchen is not useable and that is to be expected but even CSAA acknowledged their adjusters response time to be unacceptable. I have been forced to stay in the situation due to many emails and requests going unanswered week after week. Every time I get anywhere with them its slowly moving and only after many follow **** They are also sending out a contractor to assess the damage who they claimed to be a neutral third party. But when I asked how they found this business they admitted to using them several times and referring business to them. This isnt neutral. I requested they find a new neutral third party more local to me who has a better understanding of Monmouth/ocean pricing at the height of summer and they refused and will only send one particular contractor. If the assessment is on par and I can get the work done for that number we will move forward but if they undervalue the damage yet again, theyll continue to hear from me. CSAAs method is to ignore, avoid and undervalue damage to save money and add suffering to the policyholder. Its unacceptable. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/31/2023

  Dear **********

  We have discovered that an inquiry has been filed with the California Department of Insurance. We will work with the Department of Insurance and ********************** directly to resolve her concerns. 

  Sincerely, 

  CSAA Insurance Group Policyholder Relations Department

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called AAA for a tow 4/9/23, they were unable to provide a tow until 4/10/23. AAA dispatcher contacted a local taxi company to arrange a ride home, advised that they had this approved through their manager and that I would pay for the taxi and submit the invoice for reimbursement. AAA is now denying the reimbursement stating that the invoice does not have specific required information. Was never advised that this specific information would need to be on the invoice for reimbursement, only that I would need an invoice. AAA set up the taxi ride and has recordings of the phone call between the dispatcher and myself and the dispatcher and the taxi company discussing pick up and drop off location as well as cost.

  Business Response

  Date: 05/24/2023

  We have made an exception and are refunding her for the cab fare.

   

  Sincerely,

   

  Lakshmi Pal

  ************

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 1 year ago AAA decided they were going to cancel my insurance because the roof on my smaller rental unit needed replacement and the bigger unit needed repairs. I spoke with my contractor and he inspected it and after doing some repairs he let me know that the roof was water proof and did not need replacement yet. He felt there was 5 years left on it. I spoke with my aaa insurance representative about this more than once and also with underwriting about not wanting to replace it yet. My problem is mostly with communication. Im not an expert and I felt that I would just find a different insurance provider if aaa cancelled me. Now that my insurance is running out in 3 days, why didnt anyone that I spoke with notify me that I would have trouble finding insurance after Ive been cancelled? I apply for insurance quotes and every time they ask me if my insurance has been cancelled, they deny me insurance. I was also told by a aaa representative that I never mentioned my contractors advice. I absolutely did, more than once. Dont assume I dont want to replace my roof because I just dont want to. People need to know that when an insurance company cancels you, that person needs advanced notice that they will have trouble finding insurance because of it.

  Business Response

  Date: 05/18/2023

  May 18, 2023
  
  Better Business Bureau, ****
  ***************************************************************************
  
  Attn: **********
  Disputes Resolution Specialist
  
  Re:         Complainant:                               ***************************
                  BBB File Number:                      20048737
  
  Dear ********:

  We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.

  Below you will find our response concerning this matter.

  We periodically audit our homeowners book of business. Our records show the complainants policy is set to non-renew July 4, 2023, at 12:01AM. A non-renewal is when an insurance company decides to not to renew the policy when it expires. A cancellation is the termination of the policy before its expiration.

  We have provided the complainant with the opportunity of presenting supporting documentation of photos and record that the roof is scheduled for repair/replacement for consideration. We did receive an e-mail from the policyholder on April 25, 2023, involving a statement from RAD Systems, **** This e-mail was reviewed and found to be insufficient by our Underwriting Team.  After the review, we let the complainant know what was needed in email communication on May 2, 2023.

  In the inquiry to your office, the complainant has asked for a billing adjustment. Unfortunately,we cannot adjust the bill as we are providing coverage for the policyholder up to the end of the policy term.  If the complainant cancels the policy in the upcoming days, please contact our ******************* we will prorate the premium and provide a refund, if warranted. We do not apply cancellation fees.

  Should you have any questions or require any additional information, please contact me at the number below. 

  Sincerely,
  
  *****************************
  Policyholder Relations
  Corporate Headquarters
  Phone: **************

• Initial Complaint

  Date:05/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a pending claim with this company since December 2022. Ive been really patiently waiting for them to do their job and resolve and close the issues but the person whos In charge with handling my bodily injury claim isnt contacting me at all. Her name is myvang ***** contact number is ************. I have been trying to get a hold of her for a whole month now, been calling leaving voicemail, emailing almost every day and still no response at all doesnt answer any of my calls or emails. This is a complete burden and I just want this claim to be resolved its been 6 months now and I need them to pay me out.

  Business Response

  Date: 05/12/2023

  Dear **********

  Attached, please our response to *********************** inquiry. 

  Sincerely, 

  CSAA Insurance Group Policyholder Relations Department