Business Profile

Auto Insurance

CSAA

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for CSAA was created in May 1932. A review of CSAA complaints was completed in June 2025

BBB suggests consumers review the link below for additional information regarding assistance and conditions of coverage.

https://mwg.aaa.com/membership/terms-and-conditions
https://mwg.aaa.com/insurance

Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

367 total complaints in the last 3 years.
106 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive spent over a year providing thorough documentation to support my bodily injury claim, but the assigned adjuster has relied on inflated billing figures, issued vague denials, and handled the process unprofessionally. Despite escalating to his supervisor, Ive received no meaningful response. Im seeking a senior-level review and a fair settlement that accurately reflects my documented medical costs, lost income, and pain and suffering.
Business Response
Date: 10/06/2025
Dear Disputes Resolution Specialist:
We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on September 29, 2025.
We were able to address the complainants concerns on October 1, 2025. We reviewed the bills and documentation that were submitted and verified all figures were corrected and accepted by the complainant. We are currently in the process of negotiating the claim with the complainant.

Sincerely,

CSAA Insurance Group Claims Department
Customer Answer
Date: 10/06/2025

Complaint: 23949087

Thank you for forwarding CSAA Insurance Groups response.
I respectfully disagree with their characterization of the status of this complaint. While we did speak on October 1, 2025, my concerns have not been fully addressed or resolved. Several key issues remain outstanding, including:
Improper MedPay offset: The adjuster has repeatedly quoted a $1,000 MedPay offset against my settlement despite the ****** coverage being fully exhausted early in treatment. I have not received any valid legal or policy basis for this reduction.
Cherry-picked and incomplete review of medical records: The adjuster has relied on selective excerpts to minimize my injuries while disregarding key provider notes, supportive letters, and treatment timeline documentation that were part of my submitted records.
Underpayment of pain and suffering damages: Despite clear evidence of prolonged injury and quality-of-life impact, the insurers offer has been substantially below reasonable value and inconsistent with the medical documentation and timelines provided.
At no point have I accepted any final figures, nor have I confirmed that all concerns were corrected, as stated in CSAAs letter. Negotiations are ongoing precisely because these issues remain unresolved.
I respectfully request that this BBB complaint remain open until CSAA provides a full and accurate resolution of the claim, including written clarification and correction of the disputed matters outlined in my original BBB filing.
Thank you for your assistance in facilitating a fair resolution.

Sincerely,

******* *******
Business Response
Date: 10/14/2025
Dear ***************************************** has also received and responded to a ************* of Banking of Insurance complaint from the complainant. The response was deemed sufficient by the ******. Respectfully, our position remains unchanged and we now consider the matter closed.
Sincerely,
CSAA Insurance Group Claims Department
Customer Answer
Date: 10/14/2025

Complaint: 23949087

I am rejecting this response because:
The CSAA response is incorrect. My complaint was filed with the California Department of Insurance, not the New Jersey DOBI. The companys statement misrepresents the jurisdiction and does not address the substance of my complaint, whatsoever. My insurance claim has yet to be settled.

Sincerely,

******* *******
Initial Complaint
Date:09/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/18/24- Roadside assistance of truck and fifth wheel towing. Cost we had to pay was $2975. I thought there would have been no cost at all. I have vehicle insurance and Roadside assistance for vehicles and fifth wheel. When we got vehicle insurance on husbands truck we took pictures and provided to ***. Lacked to advise or communicate the Dodge Ram would not have any roadside assistance coverage. I made it clear we would be traveling out of state our fifth wheel for additional RV/ fifth wheel coverage for the upcoming trip. I was advised of 200 miles free towing nothing about 500 deductible, only nor that the vehicle Dodge Ram that towed would not be covered at all. We were within the 200 miles free towing and should have not had to pay anything. They should provide me proof of recorded call or documents that clearly explained this to their customer.
Business Response
Date: 09/24/2025
This needs to be routed to AAA in ************
Sincerely
Lakshmi Pal
************
Customer Answer
Date: 09/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have resubmitted I believe to AAA Southern California. Hopefully the right path?

Sincerely,

**** ******
Initial Complaint
Date:09/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello last year Oct 2nd I opened up a policy with AAA it was easy fast all the info they asked me for I gave it to them from the cars I had to what miles they had if cars were under my name and everything was fine until about December I had a issue with some fraud on my account so they canceled my policy due to payment being sent back it was sent back to AAA at the time then AAA sent it to me from my bank so we got that settled then I had to open a new policy again no problems no issues questions was asked I answered again to my consent everything they asked me for any and all information for the new policy again payment was made I had insurance on my vehicles again no problems then my gmc Yukon got stolen and I got the police report and everything sent it along with the pics of the keys of the vehicle then one day agent calls starts asking me questions I answer them we had a get together with some family and friends woke up to the car being stolen then they asked me who I lived with and of course I have my wife and kids so now its a issue because they said my wife could of token the vehicle or something that I never said she lived here with me again they never asked or I would of excluded her from anything concerning the vehicles they are under my name and no one elses name because she dont drive doesnt have a license I am a stay at home father because of injuries so I take pick up my kids from school drop wife off at work so at no point does she even grab or need the vehicle so because of that after my the report was made they canceled my policy so they wouldnt pay me for the stolen vehicle you can go back listen to recorded conversation when I would call them or I still have all the emails
Business Response
Date: 09/22/2025
Dear Disputes Resolution Specialist,
We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. After thorough review of the claim and policy, our position remains unchanged.
Sincerely,
Policyholder Relations at CSAA
Customer Answer
Date: 09/22/2025

Complaint: 23900670

I am rejecting this response because:

Sincerely,

******* ********
Customer Answer
Date: 09/23/2025
Good morning I was never aware never told never asked if anyone else was driving the vehicle I would of said I lived with my with and kids and the cars are only under my name for the same reason that no one else drives them they took payment I got confirmation number for insurance both times and then it was a issue when I had a problem and then they just said your policy has been canceled thats not right at all
Business Response
Date: 10/03/2025
Dear Disputes Resolution Specialist,

We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. After thorough review of the claim and policy, our position remains unchanged.

Sincerely,
Policyholder Relations at CSAA
Customer Answer
Date: 10/05/2025

Complaint: 23900670

I am rejecting this response because:I dont believe its right no one ever asked me any other questions but liability and payment cars are under my name alone and to the date I still get messages to renew my AAA when its supposed to have been cancelled please listen to recorded calls and tell me when you hear something about them asking me any further questions about who else was driving my vehicles

Sincerely,

******* Espinoza
Business Response
Date: 10/08/2025
Dear Disputes Resolution Specialist,
After further review of the claim and policy application, the policy is being rescinded due to unacceptable risks per our underwriting guidelines and for misrepresentation in the policy application. Attached is a copy of the letter sent to the complainant which explained this matter.
Sincerely,
The Policyholder Relations Team at CSAA
Customer Answer
Date: 10/08/2025

Complaint: 23900670

I am rejecting this response because: if there was questions about who lived in the household I wouldve said who lived here besides my self kids and wife but that was never a question asked on your behalf thats why it was never answered only thing they wanted to know was what policy I wanted payment for it and that was it listen to your recorded conversations at no point was any of those questions asked ok then something happens I have a claim then you want to cancel my policy that doesnt work that way

Sincerely,

******* ********
Initial Complaint
Date:09/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 30, 2024, my small ranch home suffered catastrophic water damage affecting 90% of the property, resulting in over a year of displacement for my family, with two relocations completed and a third looming due to defective tile flooring in the kitchen, dining room, and bathroom.CSAA Insurance Group short-paid our claim, failed to oversee the contractor (paid in full before starting work), and allowed substandard, incomplete, and unsafe repairs, leaving our home uninhabitable. Despite repeated submissions of documentation, invoices, and follow-ups, CSAA still owes $65,741.07. Their response has been marked by stonewalling, silence, and extreme delays, forcing prolonged hardship on my family.Regulatory oversight: The New Jersey Department of Banking and Insurance (DOBI) has been involved for over eight months, underscoring the seriousness of CSAAs mismanagement.Human impact: The repeated displacements, uncertainty, and prolonged inaction have caused severe financial, logistical, and emotional hardship. My family is currently in therapy due to stress and trauma caused by CSAAs negligence.We are requesting:Immediate settlement of $65,741.07.Note to BBB and CSAA: Continued inaction not only violates CSAAs contractual obligations but has caused documented physical, financial, and emotional harm. We are relying on the BBB to ensure that CSAA fulfills its obligations promptly. Further delay exposes CSAA to regulatory scrutiny, public accountability, and additional legal consequences.Claim# ************
Business Response
Date: 09/24/2025
Dear Disputes Resolution Specialist:
We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on September 18, 2025.
The policyholder experienced a water loss in July of 2024. The claim has been paid to date for a $80,108.99 for the temporary housing needs and $92,642.11 for the repairs to the dwelling.The policyholder originally hired a general contractor who started the work on the residence. At some point in time, they instructed this contractor to make repairs to the dwelling that were not related to the water loss and that were not approved by us. Their contract with the contractor was severed because they were not satisfied with the work quality. Subsequently, another contractor was hired to finish the repairs covered under the loss. The policyholder submitted invoices from his new contractor and was reimbursed based on these receipts and invoices.
The policyholder stated that additional amounts were owed but has not provided documentation to substantiate their position. We offered to reinspect the property to assist with documenting their claim, however to date this offer and subsequent offers have been declined.
Should you have any additional information to provide, please let us know.

Sincerely,

CSAA Insurance Group Claims Department

Customer Answer
Date: 09/25/2025

Complaint: 23899880

I am rejecting this response because:In response to CSAAs recent statement:

We did not hire or fire the contractor. CSAA assigned Advance Disaster Recovery (A. *****) to our claim. On January 2, 2025, in the presence of CSAAs adjuster **** ****** , A. ***** walked off the job and abandoned our home.
We never requested or directed unauthorized work. Every repair requested was tied directly to the July 2024 water loss. CSAA has falsely labeled disputed items as upgrades to avoid payment.
Our home was left unfinished. CSAAs claim that another contractor was hired and reimbursed is false. We remain out-of-pocket for tens of thousands of dollars.
Payments are misrepresented. CSAA cites large totals but omits what remains unpaid:

unpaid contents and short pay for repairs $31,xxx
Contractor: $34,267.56 paid to A. ***** for incomplete, substandard work

We did not decline reinspection. We requested an inspection multiple times once the contractor walked off but CSAA ignored me. CSAA adjuster was unwilling to take a 30 minute ride to my house.

As one example, the tile flooring installed by A. ***** was so poorly done it looks like it was laid by untrained labor. Large sections remain uneven & cracked and cracked grout. All photos sent in to CSAA and DOBI.

In short, CSAAs response is inaccurate and misleading. Our family has been displaced twice , underpaid, and misrepresented. We ask the BBB to keep this record open as unresolved until CSAA provides truthful answers and pays the amounts still owed. $65.741.07

Sincerely,
*********** & ******* *******

If BBB wants any proof of what Im claiming Id be more than happy to share.

Business Response
Date: 10/16/2025
Dear ***************************************** has also received and responded to a ************* of Banking of Insurance complaint from the complainant. The response was deemed sufficient by the NJDOBI. Respectfully, our position remains unchanged and we now consider the matter closed.

Sincerely,

CSAA Insurance Group Claims Department
Customer Answer
Date: 10/16/2025

Complaint: 23899880

I am rejecting this response because:CSAAs latest statement is inaccurate and misleading. The claim remains unresolved, and their closure assertion is unfounded.

1. Contractor assignment and abandonment: CSAAnot the homeownerselected and paid Advance Disaster Recovery (A. *****) as the general contractor. On January 2, 2025, in the presence of CSAAs own adjuster, A. ***** abandoned the job, leaving our home unfinished and unsafe.

2. No unauthorized work: Every repair request and estimate was directly tied to the July 2024 water loss. CSAA has repeatedly mislabeled covered repairs as upgrades to avoid payment.

3. Misstated payments: CSAAs reference to total claim payments is misleading. The company cites gross figures but omits substantial unpaid balances, including:
$31,000 + in short-paid or denied repair and contents items
$34,267.56 paid to A. ***** for incomplete and defective work

4. Inspection history: We never declined reinspection. In fact, we requested multiple inspections after the contractor walked off. CSAA ignored these requests; the assigned adjuster refused to visit the property despite repeated outreach. despite being 30 minutes away from the property..

5. No denial letter or written explanation: At no point has CSAA issued a formal denial letter and/or written explanation addressing the unpaid portions of the claim in which is fully documented. This omission violates standard claim-handling practices and leaves the claim open.

6. Current status: Our family remains financially impacted, with unfinished and unsafe areas of the home and significant out-of-pocket expenses.Tile work in bathroom- kitchen - dinning room are failing - broken tiles ,missing grout and water intrusion -( wrong subfloor used and documented with csaa with pictures and they chose to ignore), major health risk pictures and documentation sent to csaa and completely ignored

For these reasons, I respectfully request that the BBB keep this complaint listed as unresolved. CSAAs characterization of the matter as closed is both inaccurate and premature until full payment and documentation are provided.

Sincerely,

*********** & ******* *******
Initial Complaint
Date:09/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On (I believe) August 6th, 2025 I called AAA for a replacement battery. They sent a tow company with a battery. The tech working for the company damaged my car ($1250) radiator to the point it was und needed to be towed to a mechanic. At that point, I gave the car to the mechanic because I didn't want to put that much money into it. I called the tow company, they said my avenue of recourse is AAA. So I filed a claim with ***. Initially they were VERY unresponsive to my claim, I could not get a response, let alone action. Finally someone called me, let me know that since I no longer have the car, they will not be reimbursing me in any way. Since that day, at least two or three weeks ago, i have been trying to get AAA to provide me with their decision in writing. This is the real nature of my complaint: I cannot get them to provide a written claim decision. Therefore, I cannot protest the decision, I cannot take that to the tow company, I cannot do anything. I have called a specific person two or three times each week, and I have emailed her equally as often. I have gone to my local branch. I have called customer service, etc. All of them either do not respond, or promise me something in writing "by the end of the day today". As of 9/17/25, I've not received that.
Business Response
Date: 09/19/2025
I have been informed by our damage team that they wrote to member denying refund.
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:09/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 11, 2025 i purchased a faulty battery from ***. On June 2025 i had to purchase another batterty I called AAA roadservice to report i purchased a bad battery since that I have **************** trying to receive help. Transferred numerous amount of times badd customer service. I requested to have someone such as supervisor/ manager please contact me for a resolutuion NONE!!! On August 11, 2025 i submitted my receipts of purchase for the battery and the new battery i had to replace. The customer service with *** is the worst at all levels. NO follow-up and the representative need customer service classses please listen to the audio tapes. Just refund my money!!!
Business Response
Date: 09/12/2025
This BBB complaint came to AAA in Northern CA. This needs to be routed to AAA in ********
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:09/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I 1st purchased a home owners insurance policy with AAA Insurance Company on April *******. I layer contacted the insurance agent back because we had spoken about bundling my insurance with auto insurance as well. I received a vehicle from my significant other and once I did took the necessary steps to ***** the title over to my name. I was quoted a price for the auto which was $172.00 a month and a down-payment of $843..34 paid 07/17/25 ,08/19/25 ,and $246.87, 08/29/2025 . When I called **** Haudar about my concerns , I was given multiple excuses for the discrepancies and was told the under writers were missing the bill of sale something that provided the date of sale and the sellers name?
Business Response
Date: 09/10/2025
This complaint came to us in Northern CA. It needs to go to her local club in **..
Sincerely,
Lakshmi Pal
************
Customer Answer
Date: 09/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. And will pursue the correct business located in my Metro area.

Sincerely,

****** ******
Initial Complaint
Date:09/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Worst experience ever, called for an out of town on a purchased vehicle, waited 4 hours then finally called them, some horrible supervisor got on the *********** said, yelling at me that she can't tow the vehicle because I just purchased it, I argued & let her know that I have ************************************* on my vehicle, she did not care, very ****, wish I had got her name, but I was so upset, I hung up & went back to my car I drove up in which was parked outside a restaurant, low & behold, that car would not start, so I initiated a service call for that vehicle, then my phone rang, some supervisor lady, the same nasty one started yelling at me saying I have committed *********** was going to cancel my account with *** after 24 years of dedication/membership, I tried to explain to her that this was the vehicle I drove up in, different model, different color, different year & license plate, she yelled at me more this time saying the vehicle has no insurance or registration, finally I had to hang up on her due to excessive verbal abuse, at this point I was shaking & could hardly stand, but the entire experience was awful, I even told the horrible lady that I can send a picture of the ************************************* of the vehicle that broke down outside the restaurant both of which were in my name for a very long time, she did not care & continued to make assumptions about her radical theory, she even said I only needed my other car towed because I wanted a ride home, how would that make sense at all, she was a disgrace to AAA & needs to be terminated, also the tow company called Welcome ****************** located in **************** were in on the scam, they called me & said I need to pay them $1500.00 cash because they wont tow via AAA, they are all involved in scams to take funds from legit customer, me of which have been loyal to AAA for 24 years. I ended up paying $1,500.00 for a tow, bad fuel pump fixed the vehicle. Proof of ownership/insurance below
Business Response
Date: 09/12/2025
We are refunding member for his out of pocket for the tow. We have ordered the refund check which he should receive within the next ***** business days.
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday I called AAA. They sent Columbia Towing of *********** to tow the car. Never again! It was a nightmare! The lady that called me seemed to be on drugs or something. She called me from **************. She kept getting confused and then she blatantly lied saying when the wrecker came to get the car, it was in the middle of the road! That was a big lie! The car was on the side of *************** in **********. *************** is a major road in **********. Cars were traveling the road all morning. They would have called the police if the car had been in the middle of the road. The car was on the shoulder of the road almost in the ditch. My sister even fell in the ditch trying to get her groceries out of the car. I have never seen a business blatantly lie, scream at me, and act like a person on drugs! What is wrong with these people? The rude and mean secretary told me I had to pay for the service before he came back. I paid. I called and told the dealer what was going on and he told me to cancel the tow because he would get the car. I called AAA and canceled the call and they charged me anyway. They lied . And they stole my money
Business Response
Date: 09/08/2025
This complaint came to AAA in California, This needs to be routed to members local club in SC>

Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:08/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted AAA because the car battery in my wife's car had died. The original call I made I was told they couldn't dispatch because my mother; who was the account holder; was not present. I called back and signed up for a membership so we could have someone come out and replace the battery. I received a text with an ETA time. My wife was home- the car was safely parked in the drive way at our home. About an hour goes by and I get a call from *** that they came and no one was there to answer the call. This was confusing as my wife was home and I never received a call or text letting me know they arrived at the scene. They charged my card $60 twice for dispatch service and then left and told me they could not help me today. I asked them to refund me either charge since no one ever came out and they told me no. No one arrived at the scene- as I mentioned my wife was home and no one knocked or called to let us know they arrived. Now they are taking $120 and refuse to refund me ? I cancelled my membership at this point; got a jump; and had the battery replaced by a local auto shop with ZERO help from ***.
Business Response
Date: 09/02/2025
Not our member, This case needs to be filed with his local club in ********
Sincerely,
Lakshmi Pal
************
Customer Answer
Date: 09/03/2025

Complaint: 23819413

I am rejecting this response because: all they are saying is we are not the member there/ who do I have to reach to get this rectified. No one in the company is helpful at all!

Sincerely,

**** *********
Business Response
Date: 09/04/2025
He needs to go to his local club in ******** We are in California and have no jurisdiction over other clubs.
Sincerely,
Lakshmi Pal
************

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