Business Profile

Auto Insurance

CSAA

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for CSAA was created in May 1932. A review of CSAA complaints was completed in June 2025

BBB suggests consumers review the link below for additional information regarding assistance and conditions of coverage.

https://mwg.aaa.com/membership/terms-and-conditions
https://mwg.aaa.com/insurance

Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

366 total complaints in the last 3 years.
113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to go pay my bill I checked the website and the app it said my bill was already paid and today they send me an email saying that I owe two months of insurance I tried talking to them and they did nothing to help me just a bunch of excuses I dont think that its right that they made a mistake and I did what I was supposed to. I feel that I did everything in my power to follow the rules and pay my bill its not right that something happened on there side I thought that maybe I already paid and forgot theres no late fee there were no letters or emails to say that my payment was late or they were going to cancel me and usually if u dont pay on time the bill will cycle in next month and they will tell you if you dont pay by this time you will be cancelled I already paid Im not paying again I want them to reverse the payment do some investigating not just right me off
Business Response
Date: 08/18/2025
Dear Disputes Resolution Specialist,
A review of the account confirms that we sent an auto insurance bill on July ******, reflecting a balance of $547.12 due on July 22, 2025. We received the payment of $547.12 on August 13, 2025, which brought the account current. The next minimum payment of $547.12 is due on August 22, 2025.
We hope this provides the clarity you were seeking.
Sincerely,
Policyholder Relations at CSAA
Customer Answer
Date: 08/21/2025

Complaint: 23742099

I am rejecting this response because: that payment was for this month thats y I paused this month they wont get another payment this month Im talking the payment for last month Im not paying twice

Sincerely,

******* ********
Business Response
Date: 08/21/2025
Dear Disputes Resolution Specialist,
A minimum payment of $547.12 is due by August 22nd, 2025.After a thorough review, we have now closed the matter.
Sincerely,
Policyholder Relations at CSAA
Initial Complaint
Date:08/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December 2024 my 3-story townhome was devastatingly flooded with all the floors and wall on both 2nd and 3rd levels needing to be replaced. The damage totaled over $30,000 plus personal loss. My family and I stayed in a hotel for 3 months while our home was repaired. The claims adjuster ***** ****** advised me and my family to submit all the receipts for dining out while living in a hotel for 3 months; an excel spreadsheet itemizing the non-salvageable items with replacement costs, copies of increased utility bills between February and March of 2025 compared to 2024; additionally provide a list of the rugs lost due to sewage water and mold. These documents were provided to CSAA claims email and Mr. ****** on several occasions between December 2024 and April 2025 little to no response and zero monetary compensation for any of the forementioned items. I have left numerous messages over the last 5 months with the last text and emails with attachments being sent in April 2025. It is now mid-August and we have not been contacted by CSAA with any status updates.
Business Response
Date: 08/19/2025
August 19, 2025

Better Business Bureau, ****

Re: BBB File Number: BBB case 23730956

Dear Better Business Bureau, ****:
We're in receipt of your offices inquiry and have thoroughly reviewed the complainants concerns.
Below, please find our response to this matter.
Upon reviewing the claim file, we found that a supplemental payment for a list of non-salvageable content items had not been settled. We promptly issued the payment in question and left a voicemail for the customer, apologizing for the oversight and providing our contact information to discuss the matter further.
To date, the customer has not returned our call. However, we have confirmation that they received and cashed the payment.
Should you have any questions or require additional information, please don't hesitate to contact us.

Sincerely,

CSAA Insurance Group - Claims Department
Initial Complaint
Date:08/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 13, 2025, contacted ***** Nexus CLUE about another issue and was advised by the **** said (4) claims that were being reported against my name from ***. I opened a dispute, and got a freeze to my report. ***** Nexus told that *** feedback was that these claims were mines, not true. Next, I call *** to dispute. I called and was assigned to **** ****** ************ July 21, 2025, she asked me to send a police report of these claims. She also stated these claims were suspicious. After weeks talking ******* she then transferred this matter to another claim examiner ***** ****** on 7/30/25 emails & police reports that I had showing that I was a victim of identity theft. Not to mention, I live in ***** when all these claims were filed. ***** got my additional police reports as well. additional questions that I clearly responded "no" Just BAD! I complied & provided the burden of proof that would stand in any court of law. Next, she stated that she needed to verify my identity and requested that I send her my DL or ID. Told ***** that my PHI has been comprised at a higher level and that I would not be send copy of my DL/ID or Passport, do not have neither of these in my possession at this time. NOTE: It's unlawful to request PHI w/o some kind of security link that was encrypted not via email. I said verify my identity by such as a selfie verification or utility bill. I sent her my utility with my address blanked out, but other info. August 7, 2025 she used bias judgement to: After careful review, we regret to inform you that we are unable to continue the investigation into the identity theft and false claims. This decision is based on the lack of evidence provided to support your identity and the circumstances surrounding the policy and claims. Unfortunately, we have not received the necessary documentation to substantiate these claims. This is a LIE! this matter never lacked evidence to support my identity theft dispute with ***.
Business Response
Date: 08/15/2025
August 15, 2025
Dear Better Business Bureau, Inc.:
Thank you for bringing the complainant's concerns to our attention. We have thoroughly reviewed the matter and are providing our response below.
The complainant requested that we contact LexisNexis to correct the number of claims reported by our company. In response, we have compiled a detailed list of all claims associated with the complainant's policies and have sent this list directly to them via email. The list includes the claim number, location, description of the loss, and settlement amount for each claim. We also discovered that the complainant had an additional policy with us in the past, and we provided a list of claims for that policy as well.
We have asked the complainant to carefully review the information and to contact us directly if they have any concerns or discrepancies. We have provided them with the contact information for a dedicated representative who can assist with these matters.
Should you have any further questions or require additional information, please do not hesitate to reach out.
Sincerely,

Policyholder Relations
Corporate Headquarters
CSAA Insurance Group
Customer Answer
Date: 08/15/2025

Complaint: 23719457

I am rejecting this response because:

I received a voicemail message from ******* ******* Senior Policyholder Relations Consultant, and she did contact me via email, but the statement above does not conclude this matter being resolved. I would like for *** to keep all communication open between myself and the BBB until ******* can provide me with written correspondence through my BBB ************* that these fraudulent claims have been removed from my name entirely from LexisNexis.
Not a verbal commitment.... But, with the help of BBB.

Sincerely,

********* ******
Business Response
Date: 08/25/2025
Aug. 25, 2025
Better Business Bureau, Inc.
Re: BBB File Number: 23719457
Dear Better Business Bureau, Inc.:
We have thoroughly reviewed the complainants additional concerns.
On Aug. 21, a Senior Claims Supervisor contacted the complainant to offer a meeting to discuss their concerns in detail. Unfortunately, the complainant declined this offer.
We confirmed that there's no evidence of inaccurate reporting by our company to ********** as noted in our initial response to you on Aug.15.
Please note, further research at our company found that LexisNexis did contact us on June 16 about(5) claims on the complaintant's record with us. LexisNexis asked us to validate that these claims were reported to **. On June 26, we reported back to LexisNexis that these were valid.
We consider this matter to be addressed.
Should you have any questions or require further information, please let us know.

Sincerely,

CSAA Insurance Group Policyholder Relations
Customer Answer
Date: 08/25/2025

Complaint: 23719457

I am rejecting this response because:
As the last contact from a supervisor was an intimidation tactic to go against my rights as a victim of identity theft. CSAA has been provided sufficient evidence and lawful police reports in regards to me being a victim of identity theft, and they quickly tried to deny that the lawful evidence that was provided was insignificant. I am encouraging the BBB to step in and validate my compliant as a victim of identity theft to make the proper ruling on this matter.
Not to mention, I was living in ***** at the time these claims were fraudulently committed, and theres absolutely no way I will ever be responsible for claims. I have valid proof of residency to prove it I stated to the supervisor that if they are rebottling, police reports and identity, theft, affidavit. This is violation against my consumer rights . Ive never occurred these fraud claims nor did I give anyone authorization to use my name. Fraud is fraud! Especially when you have the burden approved to validate the claim.
The only resolution that I will be accepting is to have CSAA to remove these claims off of my ***** Nexus file.
Sincerely,

********* ******
Business Response
Date: 08/28/2025
August 28, 2025

Better Business Bureau, ****

Re:         BBB File Number: 23719457

Dear Better Business Bureau, ****:

We have received the complainants rejection comments to your department.
Upon receiving the initial complaint,our Claims Team extended an invitation for a personal interview to the complainant, which was declined.
On Monday, August 25th, the same day the complainant submitted rejection comments to your office, they also sent two emails to our company. In these emails, the complainant requested that all future communication be conducted via US mail and informed us of a complaint filed with the *************************
We will address the *** complaint as soon as we receive it.
Our position remains unchanged, as detailed in our communication to your office on August 25th. We believe this matter has been thoroughly addressed.
If you have any further questions,please do not hesitate to contact us.
Sincerely,

CSAA Insurance Group Policyholder Relations

Customer Answer
Date: 08/28/2025

Complaint: 23719457

I am rejecting this response because:
I have already spoken with two claim adjuster **** ****** and ***** ****** who were unauthorized and held no legitimate work ethnics to address this type of matter. With no resolution amongst these two unqualified workers, I opened up a compliant with BB as my Consumer Rights have had been violated as a victim of Identity Theft. The next level of communication was between myself and ******* Hobaugh Senior Policyholder Relations Consultant, who was beyond clueless and had not even done her work as far as looking at the BBB compliant with my concerns. This led to repeating myself and me initiating email communication as she stated she would forward my compliant to the fraud department and have someone contact me... Next, I received a call from a supervisor and not the anyone in their "fraud or legal department". asking the questions and using "lies" that he spoke with a landlord when I told him that these fraud claims do not belong to me, yet he sought to use unlawful/discrediting tactics to bully me about these fraud claims. Not to mention, with no insight of my BBB compliant concerns... Just another oversight of mishandling of my BBB compliant, with this Supervisor stated that all my legal binding documents that validate my proof as a victim of identity theft and police reports was "not enough" evidence for my claim of Identity theft. I even advised this Supervisor that I have rental agreements that would approve that I was not living in California when these fraud claims occurred. BUT, if they are disregarding "all" of my legal documents, this is a violate and another interview for what? They have communicated with me via email and phone... And nothing is resolved yet...
With CSAA ignoring all my documents regarding Identity Theft, this violates provisions of the Fair Credit Reporting Acts which they have been provided with and MUST comply. CSAA is seeking to protect their bad credibility and this new request for another interview will not place. I will not comply. No more talking outside of BBB or other consumer agency being a part of the conversion.
Again, defying my Consumer Rights and knowing disregarding my police reports and identity theft affidavit for fraud. I never do another phone interview with CSAA and if they are not willing to resolve this matter with what I have provided the next step will be legal. CSAA is to keep this out of the public and risking this to go on BBB website against them. I will not let this matter rest until they comply with calling ***** Nexus and having all these fraud claims removed from my file.
This will be the only resolution... They are defying every legal document that I have provided them with, and this leverage in a legal dispute shall come.

Sincerely,

********* ******
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,On June 19, 2025, at approximately 9:00 PM, I was driving on ************** in *******, **. As I approached ******************, I entered the turning lane when another vehicle pulled out from a driveway onto the main road, colliding with my 2024 Tesla Model X.A police report was filed regarding this incident. I subsequently filed a claim with the other driver's insurance company. After repeated attempts to resolve the matter, they are only willing to cover 80% of the damages to my vehicle. I firmly believe I was not at fault for this accident, as the other car pulled directly into the main road from a driveway, making it impossible for me to prevent the collision.I have been unable to speak with anyone who can explain why my claim is not being covered at 100%. I am seeking assistance with this matter.Thank you for your time and consideration.Sincerely,***** Sugar The other Insurance Information:CSAA Insurance ******* ******** *********************** Claim # ************ *******************************************
Business Response
Date: 08/11/2025
Dear BBB:
We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on August 7, 2025. Thank you for sharing this feedback with us. We acknowledge the concerns and appreciate you bringing this to our attention.
In the concern it states the complaining party entered the turn lane and was unable to avoid the collision with our insured who pulled from a driveway onto the main roadway. A police report was filed regarding the incident. The police report confirmed that a contributing factor in the loss was for the complaining partys improper passing of stopped traffic in a single lane, whereas he entered a designated turn only lane and drove straight when it was unlawful to-do so. The complaining parties own insurance company found him to be 20% liable for the accident due to this reason. We considered all statements, police report, facts and circumstances of the claim and concluded that complaining party was a contributing factor in the accident for unsafe passing and traveling straight in a designated turn only lane.Although the complaining party may not agree with our decision, based on our review of the facts and evidence we found and agreed with the complaining parties insurance carrier that he was a contributing factor in the incident and agreed our insured was 80% at fault for the accident.
Sincerely,

CSAA Insurance Group Claims Department
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint previously marked answered by *** referred to ESIS. delayed follow-up to attempt resolution. After rejecting AAAs partial settlement, the claim was returned to ESIS including one who previously stated, we handled your case, you just dont like the result. That same individual is now dismissing my legal concerns as a difference in opinion. This is a direct conflict of interest and fails to meet fair claims handling standards under ******.ESIS originally sought to settle by repairing part of the damage and leaving me with an unrepaired vehicle. Now that *** has instructed them to handle the total loss, ESIS is undervaluing the claim a clear violation of ******(a) and 2695.1(a), as they are no longer operating neutrally or in good faith, but are influenced by prior disputes and their reluctance to accept liability.ESIS issued a total loss value based on two comps: One in ****, ** (150 mi away) violates 2695.8(b)(1) local market rule. One in Modesto VIN cannot be verified, and no condition or seller info disclosed violates 2695.8(b)(2).I requested details under 2695.8(b)(2). **** refused, claiming they were not required to provide them. failed to confirm condition or availability violates 2695.8(b)(4).Violations of Fair Claims Handling CA Code ****** and Insurance Code 790.03(h): Failed to confirm rental status with either party, causing confusion and delay. Declared decision final while *** response was still pending and valuation concerns were unresolved. Threatened to stop paying storage the same day I followed up first time this had ever been mentioned. Declined to provide a reasonable explanation of how comps met legal standards; repeating our decision is final. Dismissed regulatory concerns as a difference in opinion. *** knowingly reassigned the claim to previously grieved personnel a breach of the duty to ensure fair, unbiased handling under 2695.1(a) and ******(a).
Business Response
Date: 08/22/2025
This is being addressed by our insurance group ESIS.
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 19, 2025, the insured, ******* *****, sideswiped my legally parked vehicle and left the scene without leaving contact information. I located her vehicle with matching damage in her parking lot and contacted the police, who confirmed the connection. I contacted CSAA (AAA Insurance) and filed a claim.I provided photographs of my vehicles damage and of the insureds vehicle showing matching impact, along with my account of the events. Despite this, on May 19, 2025, CSAA denied liability, claiming insufficient evidence and relying on the insureds denial of involvement.I have repeatedly attempted to resolve this matter, including giving CSAA the opportunity to pay for the $3,200 in damages before pursuing legal action. They have refused. I have now filed a small claims case in Multnomah County Circuit Court against their insured and issued a subpoena to CSAA for the insureds address and complete claim file.I believe CSAA has acted in bad faith by ignoring clear evidence, taking their insureds word over the physical damage facts, and failing to act reasonably to resolve a straightforward liability claim.I am requesting CSAA immediately accept liability and reimburse me for the $3,200 vehicle repair cost plus my $102 filing fee to avoid further litigation.
Business Response
Date: 08/08/2025
August 11, 2025

Better Business Bureau, ****
************************
****************

Attn: *** *.

Re:       Complainant:***** *****
            BBB File Number: 22448919

Dear Disputes Resolution Specialist:
We are in receipt of your offices inquiry. We have reviewed the complaint to your department which was submitted on August 2, 2025. I have provided the information you requested below. After a thorough review of the claim file, we have determined that the available evidence does not establish liability or involvement on the part of our insured. Accordingly,we have denied both our insureds involvement and the claim. We understand this is not the outcome the claimant was seeking; however, based on the facts and documentation presented, we believe this is the correct and appropriate decision.
Sincerely,
******* ******
CSAA *****************

Customer Answer
Date: 08/09/2025

Complaint: 23689249

I reject CSAAs response. Their statement ignores key facts, omits critical evidence, and mischaracterizes the situation.

The insured admitted involvement in both telephone communications and a voicemail message, which has been provided to CSAA.

The ************************** located the insureds vehicle shortly after the incident and confirmed matching damage between her car and mine.

Police assisted in contacting the insured, who promised to take responsibility and resolve the matter civilly. Based on that promise, I agreed not to pursue criminal hit-and-run charges.

The insured has since refused to pay, and CSAA has chosen to disregard the insureds own admission, photographic evidence, and police confirmation.

CSAAs claim that the available evidence does not establish involvement is simply false. They have not explained why the insureds admission and police-verified damage are being disregarded, nor have they offered any alternative explanation for the damage.

I have now filed a small claims case in Multnomah County Circuit Court and issued a subpoena to CSAA for the insureds address and full claim file. If CSAA believes its denial is defensible, it will have the opportunity to present that position under oath.

I remain open to resolving this matter promptly and fairly without further litigation if CSAA will accept liability and pay the $3,200 repair cost plus my $102 court filing fee.

Sincerely,

***** *****
Business Response
Date: 08/13/2025
August 12, 2025

Better Business Bureau, ****
********************************************************************************

Attn: *** *.

Re:       Complainant:***** *****
            BBB File Number: 22448919

Dear Disputes Resolution Specialist:
Following the claimants continued dispute of our prior response, we have again reviewed the claim file in its entirety, including all evidence and statements provided. The documentation does not support a finding of liability or involvement by our insured.
As a result, our decision to deny the claim remains unchanged.
We understand the claimant disagrees with our conclusion; however, our determination is based on the facts, the available evidence, and our obligations under applicable policy provisions and governing standards. Without new or substantive information that would alter the findings, we must uphold our original position.
Sincerely,
******* ******
CSAA *****************

Customer Answer
Date: 08/13/2025

Complaint: 23689249

I reject the businesss response.

CSAA is repeating their position without addressing the actual evidence already provided. Their insured verbally admitted involvement during a phone call and in a voicemail these recordings were provided to CSAA.

The ************************** located the insureds vehicle, visually confirmed that the damage matched my vehicles damage, and contacted the insured directly. Police declined to pursue criminal charges only because the insured promised to take responsibility and handle the matter civilly.

This is not a lack of evidence it is a refusal to acknowledge:

The insureds own admission (recorded).

Photographs showing clear matching impact damage.

Police involvement confirming the match and the insureds commitment to resolve the matter.

CSAAs refusal to engage with this evidence is not consistent with a fair claims process. I will be pursuing this matter through small claims court and the Oregon Division of Financial Regulation. I remain willing to resolve this matter without litigation if CSAA will reassess liability based on the facts already provided.

Sincerely,

***** *****
Initial Complaint
Date:07/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The reviews for CSAA auto insurance appear to be regarding AAA. The two entities are different and confuse me, the consumer. I have both AAA and CSAA. One, AAA, pertains to issues when your car is out if operation whereas CSAA is auto insurance used when your car was injured in an accident. The two are different. The reviews I read on this web site pertain to AAA. NOT CSAA. That means the ratings for CSAA are not accurate. I have had amazing service with CSAA. My claims were always paid quickly. For my last claim CSAA had to go to arbitration because the other insurer's company did not pay the claim even when there was a police report issuing a ticket to the person who hit me. I was able to have my car repaired where ever I wanted. No dictation saying you can only go to a specific second rate repair shop. I also have had great service with ***. They towed my car to where ever I wanted it taken. Responded timely and were very courteous.
Business Response
Date: 08/11/2025
August 11, 2025
Better Business Bureau, ****
************************
*****************

Attn: *** *.

Re: Complainant: *.**********
BBB File Number: 23675815

Dear Disputes Resolution Specialist:
We have received your offices inquiry and have reviewed D. Fitzgeralds comments submitted to your department on July 30, 2025.
As a valued AAA policyholder and member, you are aware that our singular purpose is to provide excellent service to all our customers. Feedback from insureds and members like yourself allows us to maintain the level of service you have come to expect and deserve.
Sincerely,
CSAA Policyholder Relations
Customer Answer
Date: 08/11/2025
My first name is Dorothy
Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/21/24 my son ****** ****** was rear ended by ******* ****** , an insured of Triple A she smashed into my son while he was legally parked . Triple A took full responsibility but is attempting to settle his claim for a mere $369, even though his employer granted him 6 months off to recover . After the adjuster ******** ***** and I exchanged words due to her snaky attitude and unprofessional demeanor . I filed two complaints against her with two superiors . It was then she rejected the employers granting of the six months off to my son to heal . This adjuster went further to contact someone in the HR department of CEO and conjured up some type of story , now the employer is claiming ****** was granted 3 days off even though ******** ***** has the first letter proving he was indeed granted six months off . Prior to her nasty demeanor she sent me an email confirmation stating ****** is owed the $14,000 in loss wages . The only fair resolution to this matter is for Triple A to settle this claim for the $14,000 they owe ****** ****** .
Business Response
Date: 07/31/2025
Dear BBB:
We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on July 28, 2025.
We contacted the complainant on July 29, 2025, to address their concerns.This is a value dispute regarding the complainants sons wage loss claim. The complainant is requesting approximately 6 months in wage loss to resolve her sons claim. However, we have evaluated all the documents the complainant has submitted and the medical documentation we received does not support the requested duration of time.
We have explained this to the complainant and advised should they have additional supports to submit, to please forward for our review.
We will continue to work with the complainant to reach an amicable resolution.

Sincerely,

CSAA Insurance Group Claims Department
Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4th march 2025 I had a battery failure in ********************** near *********************. I called AAA and they sent a technician who replaced the battery. He assured me that there would be no problem. I had an appointment and was late and I did not notice that the radio and rear camera no longer worked. I reported this to *** in **** Utah at Map of orem utah aaa *********** AAA *******************************************. **** ******* &Josh ****** helped me. They provided $400 so I was able to get my 2014 Chevrolet Silverado examined by **************************** *********************************** on 2 April 2025. They provided documentation that I provided to AAA that stated that removing the battery had activated the anti theft mechanism to stop theft of battery and that I need a new module and they had to program it to fix my radio and camera. *** has given me the runaround. A woman senor native american and I believe this is extreme racism. People should leave *** and they I believe they should be banned from operating in ****. I provided this report to ***. I want my car to be fixed and safe. It worked before *** changed the battery, it did not work after that. You figure it out.
Business Response
Date: 07/29/2025
We have again reviewed this damage complaint and want to reiterate
fter extensive review of your claim, we cannot determine that the driver from Auto Tech Towing is responsible for the damage to your vehicle. Due to the type of damage that was reported, the equipment that was used and the diagnostics provided to us - we cannot place responsibility on Auto Tech Towing.
It appears to be a common problem with this specific vehicle. We have been unable to determine whether the cause stemmed from the discharged battery, the replacement battery, or a combination of both. Consequently, we are deeming this issue inconclusive.
We are unable to find the contract station responsible for the damage. We did not find conclusive evidence that the Auto Tech Towing driver was negligent when changing your battery.
However, our decision is not binding. If you still feel that Auto Tech Towing was responsible for the damage, you may pursue this matter with them. In this case the service was provided by an independent contractor, and not AAA Northern California, Nevada & **** (AAA ****) employees or agents. Although we hold our independent contractors to a high standard of service, we cannot control the method, manner and means in which such services are rendered. Accordingly, AAA **** is not legally liable for the acts or omissions and is not responsible for the misconduct or negligence of independent contractors.
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:07/23/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered *** services for my grandchildren (at their address) and paid for the service. The money was accepted June 17 2025 on my Citi MasterCard. They didn't send my grandchildren their cards at their email address, as I entered it and I called, spoke to "******" and she sent it out(they got the cards on email) but ****** said she'd mail it to their address( I verified it with her). Today, June 24 2025, I got the cards for my granddaughters sent to MY address. ****** #******, supervisor of membership services, refused to send cards to my granddaughters at their address unless they called him. I paid for the membership. I want the cards to be sent to their address, not my billing address. *** refuses to do that. "That's not what they do". I send many, many gifts to my grandchildren at their addresses and bill it to mine. I've never had a business say it had to go to my address because they send it to the 'bill to' address. I don't think *** should be allowed to do this since I'm paying for it. They are disrespecting customers and forcing them to live at the bill to address. This is absurd. I want an apology and the cards sent to my grandchildren's address, not mine.The *** is the *** of Northern California and Nevada. BBB doesn't accept this so I had to choose another ***.
Business Response
Date: 07/29/2025
Talked with Ms. ***** and explained how our system works. I can understand her frustration, We can certainly make exception and mail membership cards to the residential address. She informed that they now have the cards.
Sincerely,
Lakshmi Pal
925 274 b8102

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