Business Profile

Auto Insurance

CSAA

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for CSAA was created in May 1932. A review of CSAA complaints was completed in June 2025

BBB suggests consumers review the link below for additional information regarding assistance and conditions of coverage.

https://mwg.aaa.com/membership/terms-and-conditions
https://mwg.aaa.com/insurance

Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

262 total complaints in the last 3 years.
76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently a Csaa member I was Advised to use one of their recommended certified shops. Immediately after my vehicle was returned I experienced several ongoing new problems. Vehicle was returned to the shop then sent to the dealership. Csaa then in turn told me that it wasnt apart of the original problem. So now I have been paying huge amounts of money for failures to my vehicle out of pocket although I was told that the shop in question (********************) has a guarantee on their work. My vehicle was held two weeks past return date and when vehicle was returned, it broke down in less than 24hours and had to be towed back to the shop (which I paid for out of pocket) I do not understand how this is not fraud. I havent heard from my adjuster or her supervisor. I have gotten absolutely nowhere. Beware when obtaining Csaa auto insurance.
Business Response
Date: 02/27/2024
Dear BBB,
Attached, please find our response to ********************* inquiry to your office.
Sincerely,
CSAA Insurance Group Policyholder Relations Department
Initial Complaint
Date:02/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my 2016 Prius in June 2016 and informed *** at that time that I drove under 6000 miles a year. I did not receive this discount until a few days ago. Likewise, I attempted to get this discount from them over the past 8.5 years via calling them, at least a dozen times, which took up several hours of my time, as well as sent them emails. I went into the *** office on *********************, ****************, ***** in 2020, wherein the agent went out to my car and took the odometer reading. Attached is an email response I received. Apparently this agent put my mileage as 3000 a year. Then without notifying me, in 2022 they increased my yearly mileage to 8000+, thus eliminating the discount. I only got the discount a few days ago after telling the rep I was going to file a complaint with your agency.I think I should receive retroactive credit for the 8.5 years they did not do it. All I have been given is the run around from them. My mileage is, 5600 a year. I have had *** for at least 4 decades with no accidents or driving violations
Business Response
Date: 02/21/2024
This is not a matter for the Automobile **** of ******** California (ACSC) to address. This is not our insured. Please re-direct to the correct AAA **** for review and response.
Business Response
Date: 02/28/2024
Dear BBB,
Attached, please find our response to *********************************** inquiry to your office.
Sincerely,
CSAA Insurance Group Policyholder Relations Department
Customer Answer
Date: 02/28/2024

Complaint: 21300142

I am rejecting this response because:
Attached is an email that was included with my BBB complaint that I received from ***, February 2022, wherein they responded to my email to them regarding my not being able to receive the low mileage discount that I have requested from them for the last 5/6 years. Obviously, *** will not admit that I have called about this at least a dozen times since buying my Prius new, in June 2016. As stated in my original BBB complaint, after the numerous calls to them regarding this matter and not receiving the low mileage discount, I drove to the *** office on ********************* in late 2020 or early 2021, wherein the agent went to my car and documented the mileage. For reasons unknown to me, he submitted my mileage as 3000 a year, which obviously incorrect. After that, *** increased my mileage, without notifying me, to 8000 a year. Their response to my complaint is nothing but gaslighting....that is my fault because they have no record of my calls. The attached copy of the email proves that I have addressed this issue with them. I believe I should get the retroactive yearly discounts, credited on this year's cost of auto insurance. I will file a complaint with the California Department of Insurance as well. Thank you for your time and consideration
***********************************
Business Response
Date: 03/08/2024
Dear BBB,
The information provided does not support the request made by **********************. The position outlined in our initial response will stand. *********** will respond accordingly if and when a department of insurance inquiry is received. The Policyholder ******************** now considers the matter closed.
Sincerely,
CSAA Insurance Group Policyholder ********************
Initial Complaint
Date:02/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On september 22, 2023, my vehicle was totaled outside my home. I informed CSAA of the loss and have been dealing with, or at least trying to, deal with them since. I used my vehicle for work so I was not able to work until I got another vehicle. I was told that we would attach my weekly pay statements for the month prior to the accident to the subrogation request to the at fault insurance company. I have been trying to get in touch with my adjuster, **************************************, multiple times but she ignored my requests for updates many times. I went to check on the status of my case and I saw that it has been closed but still no update from my adjuster. Not only do i want a response to my emails but also an update to my subrogation request since I lost thousands of dollars due to this case.
Business Response
Date: 02/28/2024
February 28, 2024

Better Business Bureau, ****
PO Box 218
***********, ** 94577

Attn: **********
Disputes Resolution Specialist

Re: Complainant: *****************************
BBB File Number: 21333476

Dear ********:
We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.
Below you will find our response concerning this matter.
We agreed to include any out-of-pocket expenses in our subrogation demand to the adverse carrier. However, these are not expenses incurred by us and therefore we do not have any right of recovery over these expenses. The adverse carrier did not issue payment for those expenses, and we have communicated with them to contact you directly to reimburse your lost wages. Any additional attempts to recover these wages would need to be pursued directly through the at fault parties insurance company.
Should you have any questions or require any additional information, please contact me at the number below.

Sincerely,

***************************
Claims Supervisor
Phone: ************
Customer Answer
Date: 02/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Why did my adjuster not respond to me? She did a horrible job through the whole process.

Sincerely,

***************************************
Initial Complaint
Date:02/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was overcharged because they did not have my current address. There is a lack of service for change of address. There is no information about it in their mobile app. And because I have paperless statements I never thought that they would need me to call them and tell them where I live. I also assumed they were in correspondence with the **** Which they are not. They are a multi million dollar company that has been overcharging me for a year. I want the full amount I have been overcharged credited to my account or returned to my bank account.
Business Response
Date: 02/20/2024

Please forward to ********* **** at ************************** for review/response.
**********************************************************************
Thank you.
Business Response
Date: 02/26/2024
February 26, 2024

Better Business Bureau, ****
*******************************************************************

Attn: **********

Re:       Complainant: ***********************
                BBB File Number: 21298609

Dear ***:
We are in receipt of your offices inquiry. We have reviewed ************************* complaint to your department submitted on February 15,2024.
It is the insureds responsibility to provide CSAA Insurance Group with their current address. Once we are made aware, changes will be effective the date of the notification.

Thank you for providing us with the opportunity to review your concerns. Should you have any questions or require any additional information please contact me at ************ Monday Friday 8 AM to 5 PM.

Sincerely,

*******************************
Service Consultant
Policyholder Relations - CSAA Insurance Group

Customer Answer
Date: 02/26/2024

Complaint: 21298609

I am rejecting this response because: I believe that it is not proper business practice to not have easy access to change of address and to bill nearly double the amount for a zip code 5 miles away. Highly irregular and definitely not above board. Make this right!! I have been a customer for almost 10 years. AAA owes me $700 for overpaid insurance.

Sincerely,

***********************
Business Response
Date: 02/27/2024
February 27, 2024

Better Business Bureau, Inc.
*************, Suite 625
*******, ** 94607

Attn: **********

Re:       Complainant: ***********************
                BBB File Number: 21298609

Dear ***:
We are in receipt of your offices inquiry. We have reviewed ************************* complaint to your department submitted on February 15, 2024.
Again, it is the insureds responsibility to maintain their insurance policy by providing CSAA Insurance Group with their current address. Once we are made aware, changes will be effective the date of the notification. Therefore, a refund is not warranted as we would have extended coverage in the event of a loss.

Thank you for providing us with the opportunity to review your concerns. Should you have any questions or require any additional information please contact me at ************ Monday Friday 8 AM to 5 PM.

Sincerely,

*******************************
Service Consultant
Policyholder Relations - CSAA Insurance Group
Initial Complaint
Date:02/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new AAA battery on 7/5/2021 with 3 year warranty, installed by AAA roadside assistance team.Since Oct 2023 this battery start failing and deplete/drain itself within hours due to internal shortage (verified later by Liberty Auto, a AAA licensed auto electrical shop) , which is still under warranty.The battery failed twice since Oct 23rd 2023, called AAA and the driver tested the battery and concluded that my battery was in healthy condition and refused to replace the defective battery. 2 days later the battery failed again and another driver tested and claim the battery is healthy condition again and ask me to check for mysterious drain. Both tests was faulty and incorrect.So I stopped by **************************************** branch, and they also claimed the battery is healthy.All 3 false test results are due to the significant flaw in AAA battery inspection procedure, they all miss the battery internal shortage issue.That is the sole reason I had to bring it to ******************* in ******** and find out the root cause is the defective battery, and paid diagnose fee of $364, and they request AAA to get me a new battery since the bad one is under warranty. Without visiting a professional electrical shop like ******* Auto, there is no way I can make AAA accept the fact of defective battery. After 8 rounds of email with ERS team of AAA, they refuse to accept it's AAA's fault to misdiagnose the defective battery and cause customer to pay unnecessary diagnose fee. Therefore I am wring to request AAA NorthCal to apologize for their useless testing procedure and issue me reimbursement or AAA membership credits of $364 as the diagnose fee (PAID TO LIBERTY AUTO, not directly AAA). Thank you.***************
Business Response
Date: 02/15/2024
We have contacted this member and have addressed his concerns. He accepted our resolution.
Sincerely,

Lakshmi Pal
************
Customer Answer
Date: 02/16/2024
Better Business Bureau:
AAA contacted me and agreed to offer me refund via check and membership fees.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:02/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA home insurance contacted me in early December via telephone to state they were not renewing my home owner policy. They followed up with a letter stating that the reason was because of excessive clutter around the exterior of the home. I contacted AAA and determined that they were basing their decision on a drone flyover during a time when I was repairing my deck, so had piles of lumber with tarps over them to protect them from the weather. I submitted all the documentation AAA asked to prove this, including receipts for the lumber, photos of the work in progress and completed, and photos of the property as it is today, clear of clutter. They responded that I now have to submit photos from December, before I got the letter, showing that the property was cleared. I believe this is just an excuse to cancel my policy, as there is no way I would have taken pictures of the land around my house during that time, since I didn't know someone was going to question it several months later. I submitted everything originally asked for, but now they are moving the goalpost.
Business Response
Date: 02/12/2024
Dear BBB,
Contact has been made with **************** and her concerns have been resolved.
Sincerely,
CSAA Insurance Group Policyholder Relations Department
Customer Answer
Date: 02/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/27/2023 - original notice from insurace recieved stating our roof was in disrepair and past its useful life. This was news to us as we bought our house 5 years previously and understood the roof to be in excellnt condition and only 8 years old from the inspection report. I contacted our AAA agent *********************** right away to ask how to proceed but never heard back from him. It should be noted it is difficult and dangerous to perform roof work and repair in winter in ***********.12/09/2023 - non renewal notice date we recieved these notices exactly one week apartin the mail. I send photos to an agent of CSAA on 12/17/2023 The Agent ******************* replied that some **** still bothered the company and the *** will stand. ******************* responded to photos sent of our roof that we had until 2/8/2024 to provide proof of cleaning and or repair. I have since provided both with no response. our insurance coverage ends on 2/15/2024. To switch to another home inusrance company will change our rate from $1900 to over $5100 a year because of this non renewal claim against our roof.
Business Response
Date: 02/12/2024
Dear BBB,
***************************** has also filed a complaint with the *********** Department of Insurance. A formal response was issued by the Company on February 7th. At this time our position regarding the non-renewal remains unchanged.
Sincerely,
CSAA Insurance Group Policyholder Relations Department
Customer Answer
Date: 02/12/2024

Complaint: 21245786

I am rejecting this response because:

Sincerely,

******************************************
Initial Complaint
Date:02/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 2, ****. I spoke with Supervisor ******************************* regarding my insurance claim that Ive had open since December 12, 2023. He informed me that since I was uninsured at the time of my accident due to Californias prop 213 I am not eligible to receive economical or non economic damages for my accident. Every article Ive read regarding prop 213 doesnt state anything about a person not being *********** economical damages if they are insured. Furthermore, When I spoke with the Injury adjuster on my claim ********************************* for the first time she stated in a recorded phone call that AAA DOES NOT pay medical bills directly & They will issue the check to me personally. Next time I spoke with ******************** she informed me that they will not issue the check to me directly they will issue it to Medi-******** case will be over after that. She also failed to mention anything about my economic damages such a loss wages that I am entitled too. Not only am I being lied too by highly trained professionals but Im being misinformed & given false & inaccurate information. They are purposely withholding information that is essential to me being fairly compensated & I will be speaking with my legal representative about this matter.
Business Response
Date: 02/13/2024
February 13, ****

Better Business Bureau, ****
******************************************************************

Attn: **********

Re: Complainant:Sebrion *******
BBB File Number: 21240860

Dear Disputes Resolution Specialist:
We are in receipt of your offices inquiry. We have reviewed the complaint to your department which was submitted on February 1, ****. I have provided the information you requested below.

Contact was made with the complainant on February 2, ****. To address his concerns, the claims process was explained in conjunction with his complaint, and it was also explained what was needed to properly evaluate and settle his claim. The complainant confirmed that he did have additional supports to submit which will be reviewed upon receipt. The supervisor also made himself available as an additional resource and will monitor the claim to conclusion.
We will continue to work with the complainant to reach an amicable resolution.
Should you have any questions or require any additional information please contact me at the number below.

Sincerely,

*******************************
Claims Manager
***********************
Initial Complaint
Date:01/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was involved in a car collision on the date of December 12, 2023 resulting in non-economic damages and an emergency room visit. *** missed out on work due to this accident and Ive also had to take a multitude of visits to a chiropractor, ive been trying to get in contact with a supervisor for the past few weeks, regarding my claim, there is an injury adjuster on my case by the name of ***************************** and I am trying to get her removed from my case because she is highly unprofessional, and shes been lying to me, and withholding information that is essential to me being fairly compensated, and Ive been trying to get in contact with her supervisor ******************** leaving numerous voicemails which I havent gotten a single response too. His contact number is ************.
Business Response
Date: 02/09/2024
February 1, ****

Better Business Bureau, ****
******************************************************************

Attn: **********

Re: Complainant:Sebrion *******
BBB File Number: 21228927

Dear Disputes Resolution Specialist:
We are in receipt of your offices inquiry. We have reviewed the complaint to your department which was submitted on February 1, ****. I have provided the information you requested below.

Contact was made with the complainant on February 2, ****. To address his concerns, the claims process was explained in conjunction with his complaint, and it was also explained what was needed to properly evaluate and settle his claim. The complainant confirmed that he did have additional supports to submit which will be reviewed upon receipt.
The supervisor also made himself available as an additional resource and will monitor the claim to conclusion. We will continue to work with the complainant to reach an amicable resolution.
Should you have any questions or require any additional information please contact me at the number below.

Sincerely,

*******************************
Claims Manager
***********************
Initial Complaint
Date:01/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was involved in a parking lot collision on 12/15/2023 (claim #****-50-2514). I was driving straight in the parking lot, a **** F-250 crossed empty parking stalls and hit the front left side of my vehicle. I did not hit the vehicle head on or clip the vehicle. I was driving straight and other vehicle hit me. The driver almost committed the crime of a hit-and- run by walking away afterward. I obtained video footage of the collision and took photos. There were also two witnesses to the collision. All of this was presented to the claims adjuster. I spoke to the adjuster on the phone and then through email but heard nothing. I found out my vehicle was a total loss after calling the auto body shop myself. They told me all of the information was already given to the claims adjuster but I was never informed of that. I emailed the adjuster on 01/02/24 after not hearing anything from her and received a two sentence response stating my vehicle was a total loss and I would be receiving information about settlement options. I emailed the adjuster to see who was at fault and detailed why I was not at fault. I did not receive a response. I only found out via a letter that I was found 100% at fault. I also got a letter from the other partys insurance stating the same thing! I emailed the adjuster and she responded and stated that I hit the vehicle, which was stopped in a parking area. This was not correct and was corroborated by the video footage. The other vehicle was moving, not parked, and hit me. I sent another email of why I disagreed with her and she said I dont have to agree and can dispute the claim. I dont agree with their reasoning and findings of this claim. *** emailed her since and she will not tell me how to go about disputing the claim. *** left messages and emails and received no response from her or AAA. Im trying to dispute this claim and no one is trying to assist me. *** had a clean driving record since I began driving and this is my first collision.
Business Response
Date: 02/01/2024
February 1,2024

Better Business Bureau, ****
PO Box 218
***********, ** 94577

Attn: **********
Disputes Resolution Specialist

Re: Complainant: *******************************
                BBB File Number:                      21223450

Dear ********:
We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.
Below you will find our response concerning this matter.
The complainant has indicated that they are not in agreement with our liability determination, finding them at fault for this loss. We received and reviewed video evidence of this loss that confirms the complainant merged into a parking space occupied by the adverse vehicle, causing this collision loss.
Should you have any questions or require any additional information, please contact me at the number below.

Sincerely,

****************;
Claims Manager
Phone: ************
Customer Answer
Date: 02/02/2024

Complaint: 21223450

I am rejecting this response because:

I did not merge into a parking spot. The video shows I was driving straight. At no point in the video does it show my vehicle merging into a parking space. The vehicle does show the other adverse vehicle making an illegal U-turn inside of the parking lot and driving through parking spots in the same lot. This contradicts both explanations from the claims adjuster who incorrectly stated the other vehicle was stopped (video shows it was not stopped) and that I merged into the parking spot. The damage from the other vehicle is on the front left end but moreso on the side instead of the front because the car was incorrectly driving through the parking space. This person almost committed a hit and run by walking away afterward and was still belligerent when police showed up; throwing vehicle parts away aggressively and driving around the parking lot in the presence of officers. The damage shows I wasnt at fault. No I dont agree with your determination that merged into the parking spot nor the first one that the other vehicle was stopped.

Sincerely,

*******************************
Business Response
Date: 02/08/2024
February 8, 2024

Better Business Bureau, ****
PO Box 218
***********, ** 94577

Attn: **********
Disputes Resolution Specialist

Re:         Complainant:                               *******************************
                BBB File Number:                      21223450

Dear ********:
We have reviewed the complainants additional concerns to your department.
Our position has not changed as outlined in our response submitted to your Agency on February 1.
Should you have any questions, please contact me at the number below.
Sincerely,

*****************************
Senior Policyholder Relations Consultant
Policyholder Relations
Corporate Headquarters
Phone: ************
Customer Answer
Date: 02/14/2024

Complaint: 21223450

I am rejecting this response because: I did not cause this collision. Every response Ive gotten from AAA and even the other parties insurance have given the same false conclusion which changed to another false conclusion when disputed. I was first told I was 100% at fault because I collided with a vehicle that was not moving. My statement, which was backed by video footage clearly showed that was not correct. I was then told the other vehicle was occupying a parking space, that was not true. That vehicle was driving through a parking spot and came out right in front of my vehicle. I was told I merged into the parking spaces, video never shows that nor was that what I told the claims adjuster. Now this rebuttal from the company only states that they stand by what was originally determined, which was wrong. The damage to my vehicle shows this not to be true. How is it every time Ive disputed this I get a new explanation for their determination, which was wrong? The other driver made and illegal u-turn and drove through empty parking spaces and hit me. Definitely didnt see me and hit the front left side of my car. But I was determined to be at fault without any question. Just made a quick determination, barely any correspondence and then tried to hurry up the process without telling me I was at fault. Been a customer for almost *****, never had any previous issues, great driving record with this being the first accident Ive had and this is what this expensive company does? This whole experience has been terrible. This company ran through the motions and didnt do anything to help me including just throwing out incorrect determination varying explanations to close this out and move onto the next person. At the end of the day, AAA is a business that only cares about making money and not helping their customers. I still do not agree with this response and will most likely obtain an attorney.

Sincerely,

*******************************

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