Business ProfileforStar Van Lines

I contacted Star Van Lines to move some furniture from ****** to *************. ******************************* sent me an estimate. We agreed, paid deposit & scheduled the movers. After seeing the items to move they told me our furniture will not fit in the 300 cubic feet reserved for us and it will cost more than estimated. I called ****** while the movers were here and ****** told the movers it will fit. The movers went outside and called someone and after 45 minutes drove away. I text the driver to ask why he left (no answer). I called ****** to ask where the movers went & to find out what was going on (no answer). 3 hours later ****** returns my call to say he was at the doctor with his son. I told him we wanted to be refunded our deposit. He said "it's nonrefundable and he could get ****************. I said we no longer trusted his movers nor him. So he begins to say "this is a recorded line". I said; "good I want to speak to your supervisor". He said; I am my own boss". Followed by "So, you are denying service". I said; "no, you breached the contract therefore we are hiring another mover" and "we want our deposit back". He continued to repeat the above comments over and over again. I hung up. I went back to ******'s email to review the agreement and estimate and got a message that the link had timed out. So, I started emailing and calling ******'s mobile to ask for these documents. Even called the customer service number but ****** answered it. Every time I called he had an excuse why he could not get these to me... It's my day off, I'm at the ** with my son and on and on. Then he began sending pictures from the ** saying I feel like you think I'm a liar. I told him; I don't care about his personal life... this is all business. Just send me the receipt and agreement and he would not hear from me again. After a week; he finally resent the documents. He has not refunded the deposit. Horrible experience.