Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 11, 2025 - Ordered 3 bottles of probiotic online from this company and was charged $97.64. return policy is 30 day money back guarantee for any reason. July 9, 2025 - I was charged and shipped 3 more bottles. I had reached out to the company 1- To say I wanted a refund on original product as it made me sick. 2 - I was upset that I had canceled my subscription and I was still charged. The cancelation did not show up and I had to do it again after second ship was sent with ZERO advanced notice. This is a scam. The ONLY way to reach customer service is through email and the response time is not immediate. My request for refund was within 30 days. I was also shipped more. The reply was that I could not be refunded for product already shipped even though I cancelled my subscription. So I would like to be refunded for original shipment as promised in the company agreement guarantee AND I do not want to be charged for product shipped to me when I had canceled subscription. The website did to show canceled subscription so I had to do it again. *** replied and said my subscription was now canceled and I will not receive any more. Great. However I want to be refunded in full for all charges.

  Business Response

  Date: 07/14/2025

  Hi there thank you for reaching out regarding this matter. First, I want to sincerely apologize for the experience you've hadits clear this was frustrating and your feedback regarding this cancelation experience is valuable for our team. Ive reviewed your account and correspondence with our team on July 9th. I can confirm that a full refund has been issued for your first order as of July 11th, and in line with our 30-day risk-free guarantee. You should see this reflected on your original payment method within 25 business days.

  Regarding your second shipment, I do want to clarify that our system processed this order according to the subscription cadence set at the time of your original purchase. Since it had already processed and shipped before cancellation was finalized, were unable to issue a refund for this refill, per our policy. That said, *** confirmed your subscription is now fully canceled, and you will not receive any further charges or shipments from Seed.

  If you have record of canceling your subscription prior to that July 9th processing date, please reach back out to our Care team and we'd be happy to review further. Of note, any successful subscription cancelation is always followed by a confirmation email. 

  To confirm, you've been issued a refund in full for your first order as of July 11th in line with our 30 day guarantee. Per your subscription, your subsequent shipment had already processed as of July 9th and you then successfully canceled your subscription later that day. You will not receive any further charges or shipments from Seed going forward. If there is anything else we can support you with, please reach back out to *****************************************************. 

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23586326
  
  I am rejecting this response because:
  

  I was charged and sent 3 more additional items WITHOUT any advanced notice or communication. On top of that it was VERY hard to cancel the account that I honestly believed I had done well in advance of the second shipment being sent. This to me appears to be intentionally difficult to cancel. To then state your agreement is to charge me in full once product ships and once it is out the door there is no refunds to be made with no notice is not a customer service oriented action. There was  zero communication with me until after product shipped and charges were made. This appears to be a total scam.

  I did receive refund for original purchase after I sent followup email telling them my request was within the 30 days. They certainly could have seen that without having to point it out. Anyway, I appreciate that refund but I was charged almost double that for second shipment.

  
  Sincerely,
  
  ***** Silver

  Business Response

  Date: 07/22/2025

  Hi there, thank you for your response. 

  We appreciate all of your patience while we reviewed your inquiry and correspondence with our team. 

  As mentioned in our previous message, our Care team was able to issue a refund for your first order with us as it falls under our 30-day risk free guarantee. Due to your second order falling outside of that window, we are unable to issue you a refund for this order. As mentioned in our previous message, once an order is processed, we are unable to make any changes to your order and any same day changes made on your end, would not cancel your already in-progress order. We apologize for this inconvenience. 

  We appreciate your feedback regarding your experience in cancelling your subscription. Our intention is never to mislead, but to offer flexibility and control. While we recognize that every member experience is unique, we are confident that our subscription model is communicated clearly and designed to be fully self-managed. We currently don't send reminder emails before each refill, as our subscriptions follow a consistent 4-week cadencethis schedule is visible in your Seed Account, where you can manage or cancel at any time prior to your order processing. 

  Again, thank you so much for your feedback. We appreciate it. 

  If you still need assistance, please do not hesitate to reach back out to *****************************************************.

  Kindly, Seed Health

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23586326
  
  I am rejecting this response because:
  You took my money with an automatic renewal without any notice and your response is we dont give advanced notice? As I mentioned in our previous communications I did in fact cancel and apparently it did not go through. Then I was charged less than 30 days later with zero notice that it was coming.

  Also by the way my original order was 3 bottles so I would not have renewed my order for at least 3 months if I liked the product. This is an expensive product for one bottle let alone sending and charging again for 3. Anyway I am not one to argue. That said this company is working with unethical standards and  is not customer forward. Seems a scam and I will not accept this response. 

  Sincerely,
  
  ***** Silver

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my seed subscription with this company in October 2024. Despite this, on July 2, 2025, I received an unexpected email stating that an order had shippedand I was billed over $254 without prior notice or consent.I immediately went online to cancel the order and contacted their support. After multiple emails back and forth, they are now refusing to reverse or cancel the charge, despite the clear cancellation months ago.This is not only unethicalit may be unlawful. I will be filing a formal complaint with my state's Attorney General and exploring all available legal remedies.

  Business Response

  Date: 07/11/2025

  Hi there - thank you for reaching out about this. Upon reviewing your account and correspondence with our team, it looks like our SeedCare team was able to provide you with a full refund on July 8, 2025. It appears that instead of canceling your subscription, you rescheduled it to a later date, which resulted in a new order being processed as scheduled.  

  We hope this cleared up any confusion regarding our subscription service and your Account. If there is anything else you need assistance with, please dont hesitate to reach out to us at ******************************

  Kindly, 

  Seed Health

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to repeated unauthorized charges and shipments from Seed Probiotics after multiple attempts to cancel my subscription. I had been a loyal customer for some time and appreciated the product. However, in March 2025, I attempted to cancel after receiving a reminder email from Seed (subject line: "Another lunar rotation complete") indicating that my next shipment would process in three days. I followed the cancellation steps outlined in Seeds FAQ.Despite this, Seed charged me for and shipped three additional cycles without sending the same pre-shipment reminder email I had relied on each month. My efforts to cancel were ignored or not recognized by their system. When I contacted their customer service, they claimed they had stopped sending those reminder emails and had no record of my cancellation before June 27, 2025.I have since discovered that multiple other customers have reported the same issue on the BBB, indicating a pattern of poor subscription management and lack of transparency. Seed ultimately offered a 50% refund for only the most recent charge, despite the fact that all three were unwanted and clearly a result of miscommunication and system changes on their end.I am seeking full refunds for the two additional charges beyond what has already been partially refunded. This practice of removing key customer communication (like reminder emails) without notice, and then refusing full refunds when customers miss the narrow cancellation window, is misleading and deeply frustrating.Desired Resolution:A full refund for the two additional charges (prior to the partially refunded most recent one), and improved transparency and notification practices for future customers.

  Business Response

  Date: 06/27/2025

  Hi there, thank you so much for bringing to our attention. I can see that this issue has been resolved via email, with us issuing a full refund for the 3 orders in question. If you have any further questions, please respond to our latest email to you. 

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a customer of *********************** for years, I am shocked by how they treat their loyal customers. They will ONLY REMEDY any issues tied to your 1st order. Keep in mind, if you have any issues with their faulty online system, they will just close your issue without any resolution. Given their websites issues with payment and feedback on whether or not payments have gone through on June 10th, I attempted 1 order on June 10th with no feedback from the SEED and then I attempted another order on June 11th when the order went through. The system subsequently also charged me for the order on June 10th with notification on the 11th. I was charged twice and now have 1 year worth of their product with NO RECOURSE to return or refund the double charge due to their system failure. This is ridiculous especially in this economy. I am not at all surprised they dont have a A rating in BBB.

  Business Response

  Date: 06/23/2025

  Hi there, thank you for reaching out regarding this matter. We're so sorry to hear of any frustration this situation may have caused and I'd be happy to offer additional information. Upon reviewing your account and your correspondence with our team on June 18th, it appears there was an additional order placed after updating the billing information on your account. 

  On June 11th, you successfully updated your billing information, which automatically processed the previously pending charge on your account. After that order processed, our logs then indicate that another order was placed on the same day using the "Ship Now" option and then subsequently confirmed on the confirmation page prior to the order processing. Our records then indicate the first outreach regarding this matter was 6 days later on June 17th and we are unable to make any adjustments once an order processes. 

  Our refund policy applies to first orders only within their first 30 days of delivery. While I understand this may be frustrating, we are unable to accept any returns as we are unable to reuse or resell any product. With that said, our products’ shelf life should allow you to work through your entire supply at your own pace. We guarantee viability and potency up to the expiration date listed on the packaging.

  Again, we are so sorry for the frustrations this has caused and want to confirm your entire supply will be good through the July 1, 2026 expiration date listed on the package. If there is anything else we can assist with, please reach out to us at [email protected]. 

   

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Probiotic got lost in the mail (2 weeks). Company refuses to refund for lost order, and cannot get my medicine to me on time now. Causing pain and suffering by greedy policies and careless business practice.

  Business Response

  Date: 06/18/2025

  Hi there, thanks so much for bringing this to our attention. After reviewing your correspondence with us via email, I can see that we were able to issue you a refund for the order in question as requested. If you have any additional questions, don't hesitate to respond to our latest message and we'd be happy to help. 

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent a second order, and I kept waiting & looking for it every day for a week. I was finally able to find the tracking info on the website which indicated it had been delivered 5 days previously to a side-yard over a gate!! Meantime, there have been construction workers plowing thru there; and the package is no where to be found! I would like a replacement delivery to my front door immediately, but cannot find a phone number or email to contact them to make this request. According to other complaints, you are able to contact them. For the life of me, I cannot understand why the package was delivered that way -- over a fence to the back/side yard? I would have never found it there, so didn't receive it; and now it's gone. Please help me reach them so I can get my product.

  Business Response

  Date: 06/12/2025

  Hi therethank you for reaching out about this. We are so sorry to hear that your package was mis-delivered. 

  While we are currently assisting all of our members through email, we appreciate your feedback. Assisting our members via email allows us to deliver detailed and effective support, ensuring that your concerns are addressed completely and accurately. Although we do not offer phone support, our team is dedicated to resolving member inquiries as quickly as possible. 

  After taking a look at your Account and correspondence with our SeedCare team, it appears that we responded to your message on June 11, 2025, but we did not receive a response regarding your order. To help, we have processed a complimentary replacement for your lost order. You will receive an email confirmation once your order has shipped containing your tracking number.

  If there is anything else you need assistance with, please dont hesitate to reach out to us at *****************************************************. 

  -SeedCare

   

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18th, my card was charged without my authorization. Despite multiple attempts to contact a live representative from Seed, no one was available. The responses I received were delayed by several days, and they still refused to return my money. The package is now in my possession and remains unopened., I had to contact my card company and submit a claim, providing all necessary documents for their review. Seed even sent a text message requesting confirmation of the subscription, which I did not offer, yet my card was still charged. The credit card company has since canceled the card to ensure no further transactions can be made by this company

  Business Response

  Date: 06/11/2025

  Hi there - thank you for reaching out regarding this matter. We're sorry to hear about your frustration here. Upon review of your account and your correspondence with our team, it appears there may have been some confusion surrounding our subscription model. 

  Any purchases made through our website are subscription based. We aim to provide clear, concise language, noting that we are a subscription-based service throughout the purchasing experience. The checkout flow prompts an agreement to the subscription plan, which is required in order to complete your order. This is why you received a second charge 4 weeks after that initial order. We also ensure your subscription is in your hands: you can view your upcoming refill dates, reschedule orders as often as you'd like, or cancel your subscription at any time directly in your Seed Account.

  With all that said, we're so sorry to hear of the frustration this situation has caused. While our refund policy typically applies to first orders only, you've since been issued a full refund for the order in question on June 11th. This will reflect with your payment method in which the order was made. If there is anything else we can further assist with, please don't hesitate to reach out to us at *****************************************************. 

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged my card and sent me their product even though I canceled the subscription and the order. They did not send an email notifying me that a subscription order was going to be created and giving me a chance to modify or cancel it. When I saw that my card was charged, I immediately went into my account on their website, where there was still the option to modify the order to a later date or cancel the subscription. At that point, my card had been charged but the order had not been shipped. I immediately canceled the order and sent them an email also requesting cancellation and for the charge to be removed from my card. Instead, they shipped the items out anyway and refused to refund the card. A month ago, I had only wanted to place a one time order but they automatically created a subscription order and then charged my card and shipped out more product without any notice and without my consent. I believe that this company is operating in bad faith. I would like a refund immediately.

  Business Response

  Date: 06/11/2025

  Hi therethank you for reaching out regarding your most recent order. 

  After taking a look at your Account and your correspondence with our team, it looks like your subscription was cancelled after your order was processed. Please note, once an order is processed, we are unable to cancel, change or redirect a shipment as these orders go directly to our fulfillment center to be shipped. 

  At this time, we do not send email reminders as our our refills follow a consistent 4-week shipping schedule, which can be rescheduled anytime 24 hours prior to your billing date. Your billing date is available to view anytime in your Account dashboard. 

  We do not offer one-time purchases on ************************** and all members must agree to the subscriptions terms prior to an order processing to acknowledge that we are a subscription service. As per our refund policy, we are unable to issue you a refund at this time due to your request falling outside of our 30-day risk-free guarantee. 

  We appreciate your feedback as we are always looking to improve the member experience. 

  -SeedCare

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a loyal customer and am enrolled in the 3 month supply subscription plan. I have not received my order and I have tried contacting Seed, which have not responded and the tracking no I was given makes no sense. I have contacted the delivery company and all I receive are format letters and no answers. I had to go out and purchase a 30 day supply which in fact I paid for a 3 month supply that was never received or delivered. It is quite disturbing that Seed treats their loyal customers with no regard.

  Business Response

  Date: 06/11/2025

  Hi there - thank you for reaching out about this. Upon reviewing your account and correspondence with our team, it looks like our Care team was able to provide you with a complimentary replacement on June 9, 2025 for your lost order. 

  We apologize for any inconvenience you may have experienced with your order not having a tracking number. We understand having visibility into your order is important, especially since your order was lost in transit. 

  We appreciate you sharing your feedback and I hope we were able to turn things around for you. 

  If you have any other questions or concerns, please do not hesitate to reach out to us at *****************************************************.

  -SeedCare

   

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the initial Seed probiotic box. The product comes in a glass jar. When I got my package, the jar was broken and glass was everywhere. Package arrived on 5/30/25 and I contacted Seed that day for a replacement. They had not responded by 6/1/25 so I emailed them and asked for a full refund and they have not yet responded to either email. (They have only sent generic emails that welcome me and to let me know they received my email.) I want my money back.

  Business Response

  Date: 06/06/2025

  Hi there, thank you for bringing this to our attention. I can see that an agent of ours responded to your inquiry on 5/31/25 and resolved this with a full refund for your order. Please respond to that email if you have any additional questions. Thank you.