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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 206 total complaints in the last 3 years.
  • 80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 5, 2024 I ordered Total Adblock for my computer. When I got the info on how to activate it; I found that it isnt compatible with ****** so I immediately cancelled it only to find that I was charged $19 that same date. I have been trying to contact them by phone only to find the number has been changed, or the phone number they give me keeps ringing and no one answers. I am requesting credit for my payment of $19 that was made on August 5th.

    Business Response

    Date: 08/16/2024

    Hi ******, 

    Thank you for reaching out. 

    I can confirm your subscription has been cancelled and no further payments will be taken. 

    I have processed a refund of $19.00, this should be reflected in your account in the next 48 hours but may take up to 7 working days to process fully. 

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:08/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June I canceled my subscription to adblock because the price went from $9.95 I think it was to $14.99 without any notice It was being paid through ****** and I contacted them to cancel it I now see they have taken it from my checking account directly and this was not authorized plus I canceled the subscription last month. I would like to be reimbursed for this months and last months charges of $14.95 each

    Business Response

    Date: 08/14/2024

    Hi *****, 

    Thank you for reaching out. 

    Upon reviewing your account, I am unable to see any correspondence from you requesting to cancel your subscription. Could you please provide us with a screenshot of this correspondence so that we can investigate this further. 

    As requested, I have cancelled your subscription and processed a refund of $14.99, this should be reflected in your account in the next 48 hours but could take up to 7 working days to process fully. 

    If you require any further assistance, please do not hesitate to contact us. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:08/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month I was charged ****** for Total Adblock, which I did not order. I asked that the account be cancelled. Received no answer. Just received notice I have been charged $99 this month.

    Business Response

    Date: 08/07/2024

    Hi ******,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $256.97 has been refunded. The refund should appear in your ****** account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your ****** account. 

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:07/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their service on 25 July. I was double charged. I attempted to contact a live person to explain, but their automated system did not allow this. So I sent them an email, and I finally got a response stating that they had no record of me at all!

    Business Response

    Date: 07/31/2024

    Hi ****, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see you purchased a subscription to Unlimited Adblock for the initial price of $29.00, I can see you also purchased a subscription to TotalAV for an additional cost of $29.00. 

    As requested, your subscription has been cancelled and no further payments will be taken. I have processed a refund of $58.00, this should be reflected in your PayPal account within 24 hours but may take up to 5 working days to process. 

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:07/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription with Total Adblock that I have asked them to cancel. They continue to charge my credit card $9.95 every month. The last charge was in May and the latest on June 11th. I would like them to stop charging me and refund the June 11th to my card.

    Business Response

    Date: 07/22/2024

    Hi *****,

    Thank you for reaching out.

    I can confirm your subscription has been cancelled and no further payments will be taken. 

    The refund of $9.95 is currently underway. Typically, it should be reflected in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:07/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to discontinue my subscription with Total Adblock for a couple of months. When I first got the subscription, I was being charged $2.99 a month then a couple of months ago, without any notice, they raised it to over $8.00. When I tried to cancel it, they told me to go to a part of their website that told me to cancel on I cloud, which I don't even have. Today I found out that they are also double-dipping by charging both my PayPal Cashback account and my ************* account at the same time. Isn't this illegal? I just want to cancel this subscription and get these bogus charges removed!

    Business Response

    Date: 07/23/2024

    Hi *****, 

    Upon reviewing your account, we confirmed that your subscription has been canceled, and no further payments will be taken. A refund of $8.03 was processed on July 15, 2024.

    Unfortunately, we couldn't locate any additional charges. An email was sent to you on July 17, 2024, requesting further information, as you might have a duplicate account. Please provide the following information to help us locate your duplicate account:

    - Email address used to sign up with us (not *********************)
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code

    Warm regards,
    Total Adblock, ************* team. 

     

    Customer Answer

    Date: 07/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was reading an article on cybernews.com about how to block ads while using Paramount Plus. The article recommended installing Total Adblock. There was an offer for an 80% discount, so a year's subscription would be $19. I paid the $19 but was unable to interact with the Total Adblock download. Not only that, there was no indication of being able to add total Adblock as a Chrome extension on my Android, a ******* Galaxy S21 Plus. None of the links on the email confirmation we're responsive, such as the link for "Support", the link for "Refund Policy", etc. There is no phone number for the company, no support email address, and no way to contact any technical support to get any help whatsoever. When I was going through the process of trying to activate the Total Adblock, I realized that it was probably a scam. Within about 15 minutes of my purchase, I tried to cancel the purchase and get a refund. However, there was no way to do so. I believe that this illegitimate company installed phishing and other malware on my device. I don't know how to reverse the download and get this out of my phone, and I can't get any help from the company. I don't believe this is the same company that sells Total Adblock 2024 software.

    Business Response

    Date: 07/22/2024

    Hi ******, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see your subscription has been cancelled and no further payments will be taken. A refund of $19.00 was processed on 2024-07-21, this should be reflected in your account within 48 hours of being processed but may take up to 7 working days to process. 

    Please do not hesitate to contact us if you require any further assistance. 

    Warm regards, 
    Total Adblock, ************* team. 

    Customer Answer

    Date: 07/26/2024

     
    Complaint: 22019284

    I am rejecting this response because Total Adblock has taken over my laptop and desktop, and I'm getting pop-*** all the time even though I removed all traces of it. Why am I still getting pop *** on a daily basis? How do I get rid of this? This is what I was afraid of. There is no program that I see under programs and there is no extension I see. So why am I still getting so many pop-***?
    Sincerely,

    ***************************

    Business Response

    Date: 08/06/2024

    Hi, 

    Thank you for your response. 

    The reason you are experiencing pop-*** is that the Total Adblock extension is still installed in your browser. To address this issue, please follow these steps:

    1. Open your browser and access the extension menu. This can often be found by clicking on the three-dot menu icon in the top-right corner of your browser.
    2. Scroll down to Extensions and select Manage Extension 
    3. In the menu, locate 'Total Adblock.' 
    4. From the context menu that appears, select 'Remove' or 'Uninstall.' This action will remove the extension from your browser.

    By following these steps, you should be able to successfully remove the extension and eliminate the pop-*** you've been encountering.

    We work with third-party advertisers who will provide pop-*** advertising our products, these types of pop-*** we are unable to control. 

    Warm regards,
    Total Adblock, ************* team. 

    Customer Answer

    Date: 08/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to cancel this subscription for over a year. See attached screenshot. Not only did they not cancel subscription, they passed along price increase from 9.95 to *****. I want this subscription canceled and stopped. In addition I want a refund from July 23 to July 24 invoices.

    Business Response

    Date: 07/18/2024

    Hi *****,

    Thank you for reaching out. 

    Upon reviewing your account, we confirmed that your subscription should have been cancelled, but due to a glitch, it remained active. We apologize for any inconvenience this may have caused. Your subscription has now been cancelled, and no further payments will be taken.

    I have processed a refund of $129.61, which should be reflected in your account within the next 48 hours, although it may take up to 7 working days to fully process.

    Please let us know if there is anything else we can help with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a problem with Total Adblock a year ago somehow I got a subscription from them for $39.99. I missed it somehow in my checking account now June 29. They took $119 out of my account for their service. Ive been trying to close this account and get a refund but I keep getting the runaround from them. They have no customer service phone number and every time I email them I just get the same Answer that I need to login to the app I cant log into the app it blocks me every time I try to change the password and it still blocks me so I get really frustrated. I have no way of contacting them other than email and that isnt working so if you can help me with with this problem, I greatly appreciate it. Thanks, ****.

    Business Response

    Date: 07/12/2024

    Hi ****,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $119.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* Team. 

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have Total adblock but my wife keeps getting text from them wanting money (scam),i have tried to call but can not find a phone number, there seems no way to contact these people to resolve the problem

    Business Response

    Date: 07/02/2024

    Hi ****,

    Thank you for your email.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    Please let me know if there is anything else I can help you with.

    Kind regards, 

    Total Adblock ************* Team

    Customer Answer

    Date: 07/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

TotalAdBlock is NOT a BBB Accredited Business.

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