Reviews

Review Details

• Review fromJohn C

  Date: 07/02/2025

  1 star
  After speaking with our office manager, COMPLIMENTARY cartridges were sent to us. Upon opening the box, none of them were for the printers discussed AND they were broken and leaking. Our office manager sent them back stating we are not interested. They refused the package and it was returned to us. Today 7/2/2025, a gal calls asking about an unpaid invoice. There shouldn't be an invoice for COMPLIMENTARY cartridges. Since our office manager was out today, I told the gal to email me a copy of the invoice. She hasn't yet but when she does, she will learn about another company that they tried some shady business dealings with. Oh, and it will NOT be paid. Maybe I should send them an invoice for the *** charges we incurred returning them and then re-route charges.

  US Imaging Systems

  Date: 07/08/2025

  When our customer service representative called **** ***** of Output Technology, he reprimanded him using extremely obscene language. We sent a prepaid *** label to pick up our product and are waiting its arrival. Thank you.

• Review fromCpc F

  Date: 06/18/2025

  1 star
  This company called our business, said they were sensing a free sample of an ink cartridge. Then, their billing department called to tell us we owe them money. When i told them we were told it was a free sample, she claimed she wasnt sales and so she cant say what sales said. This is predatory behavior and false advertisement. This is absolutely disgusting. I hope their lines are recorded because this is NOT OKAY

  US Imaging Systems

  Date: 07/08/2025

  We are sorry for any misunderstanding that there may have been surrounding this transaction. We tried several times to reach out to ******************** to discuss the matter but have not gotten any response. A return label was emailed to them and we are currently waiting on the return of product. Thank you.

• Review fromTess L

  Date: 06/12/2025

  1 star
  This company utilizes high pressure sales tactics and quoted us prices with invoices that did not reflect them. I was quoted around $200 per cartridge and was charged over $900 for each. I ordered ONE printer cartridge and they sent me three saying I was "getting a deal." I had to call multiple times and finally just paid for the three cartridges to be done with the whole deal. Upon opening the ONE cartridge I had actually ordered, it turned out to not even be the correct cartridge. I called and they did send me the correct one and I told the man (same man every time) that I didn't want anymore and to not send anymore. He continued to send cartridges that I did not want. These guys are shady at best and do not do what they say they will do. I have three cartridges that have been sitting her for over two weeks waiting to return and they won't call me back or send me return shipping labels. Do not use this company!

• Review fromErika D

  Date: 05/06/2025

  1 star
  ********************* be very mindful of scammers like these. Real quick to try and sell you the product --> then pass the phone to the 'pricing manger'. After I told "*****" I wasn't interested, she quickly mentioned she'd send out a catalog with my black cartridge anyway. I advised her I wouldn't be paying for it. These people should have finished middle school :( INTEGRITY NOT required with US IMAGING SYSTEMS.

  US Imaging Systems

  Date: 05/30/2025

  We have not done business with this induvial. Out attempts of trying to reach this person have gone unanswered. This is a slanderous opinion. Such unprofessional conduct should not be publicly posted. Please remove this from our company records. Thank you.

• Review fromAutumn C

  Date: 09/30/2024

  1 star
  This company cold called our office stating they would offer us a "free" cartridge for our printer. Girl at our front desk is new and was not aware of this scam, they have tried this in our office before. She agreed, and they sent a cartridge - with an invoice. A woman from US Imaging Systems continued to call the office and would not speak with anyone except for the girl she spoke with the first time. Would not leave a message, hung up immediately when asked the reason for her call, and called from a restricted line. I got them on the phone today and was told we would be transferred to customer service for a return label, and then was immediately hung up on. I called back, and was told the label is in the works and we do not need to speak to anyone further. They hung up immediately again.Stay away! Do not give your company address out to them - they will keep calling, will not remove you from the list, and bill you against your knowledge. We will not be paying this invoice for a product she was told was free. Scam.

• Review fromKara N

  Date: 09/25/2024

  1 star
  Scam like others have said. Will blow up your business line even when you say multiple times that they are not aloud to call this number bc of disrupting business. They will then send you free samples then turn around and lie about them being free and sending an invoice. when you explain this to them they will just get rude, mad and hang up on you threatening collections. This company and anyone who works for them is Such a joke. DO NOT EVEN SPEAK TO THEM JJST HANG UP IF THEH CALL.

  US Imaging Systems

  Date: 10/09/2024

  We have reached out to the email address attached to this review 3 times and they are not replying. We are unable to identify them. Please provide a Company name or Invoice # and we are happy to help in any way we can!Thank you.

• Review fromMary L

  Date: 09/12/2024

  1 star
  I picked up the phone once and didn't even finish the call, hung up and a couple of weeks later they had sent us a cartridge that I'm sure the agent said would be free. Before i even finished listening to what she had to say our call got disconnected on my end, she still sent the cartridge along with an invoice. I paid regardless knowing I was not going to order again. For some reason they decided to send us two more, LIKE HOW CAN YOU DO THAT WHEN SOMEONE DOENST EVEN PLACE AN ORDER. I tried calling their number of course no answer. So, I have just sent an email telling them we will not be accepting this order or invoice and asked for a return slip. Do not answer their calls. they are like a ********. The absolute cheek.

  US Imaging Systems

  Date: 09/13/2024

  When ******************* of ******************* called for a return label at 1pm 9/12/2024 she was told our customer service department was closed and a return call will be made the following day. She continued to call and after the 3rd time the operator spoke to her, she was told the hours of operation for that department. She then called before the company even opened at 5am calling us liars for not being open when she was told the correct hours (not 5am)When the department opened she was the first call in line and was provided what she wanted. We feel we have done an exemplary job trying to satisfy her and this complaint is spiteful

• Review fromJake H

  Date: 08/20/2024

  1 star
  Stay away from this company!!They call non stop trying to sell you their products. They offered to send us free printer cartridges and then after we received them, they sent an invoice for them. Spoke to them on the phone and they said it was a mistake that they told us it would be free, but they would send us a shipping label to return the cartridges. 2 months later we are still receiving invoices from them. If you get a call from this company, hang up immediately and be glad you did!

  US Imaging Systems

  Date: 08/26/2024

  We did send a return label to pick up our merchandise as requested. They may have gotten a statement due to the product not being received. Upon receipt of the merchandise we will credit out invoice #*****.Thank you.

• Review fromJamie K

  Date: 06/27/2024

  1 star
  If I could give this company no stars I would! DO NOT EVER accept anything from them! They called several months ago and said that they were trying to get their name out there and would send FREE cartridges but to keep them in mind should we want to use them going forward. I never agreed to anything and told them I did not want the cartridges. They ended up sending them along with a $10 promotional ********* card. The cartridges came in while I was out and put into our supply closet and 2 of them were used before I could pull them and send them back. 1 of the cartridges sent ended up leaking in the printer and totally ruined our printer/printer heads! I received an invoice several months later saying that I owed $175.35 for the cartridges and shipping! I called immediately and spoke with the accounting **** who told me there must have been a mistake with the invoice and to not worry about it, and then 3 month later received a Statement saying we still owed the $175.35! I called then and DEMANDED to talk with someone who could actually do something about the invoice and supposedly spoke with the Owner who tried to tell me the times were hard and they couldn't find decent people to work for them without wanting crazy wages and blah blah blah that it was all miss construed and that he would take care of the account. I used the so-called prepaid label and sent back the 2 cartridges I had since the other 2 were used and I received an email from them saying that they only received 2 cartridges and they wanted me to pay for the two that were used! THIS COMPANY IS A JOKE, THEIR PRODUCT ***** AND THEY WANT WAYYY TOO MUCH MONEY FOR THEIR "NEWLY RECONSTRUCTED" CARTRIDGES! DO NOT EVER BUY FROM THEM!!!!!!

  US Imaging Systems

  Date: 07/02/2024

  Customer was provided with a return label as requested and returned 2 of the 4 cartridges from Invoice #*****.. Upon receipt, we emailed customer asking to advise us of the other 2. Was never asked for payment, only outstanding return status. Customer emailed back saying the 2 were used and a payment would be forthcoming. Upon receiving this correspondence, we once again reached out to customer for clarification who stated a check would be forthcoming. Thank you

• Review fromRobin W

  Date: 03/20/2024

  1 star
  US Imaging contacted our office in September 2023. They introduced themselves and then we received an order of ink. I wasn't aware they shipped anything nor ordered it. Our front desk thought it was from our typical company and opened the box and organized the products. I called multiple times to let them know I did not purchase any ink and our phone conversations are recorded to prove the calls. I received another call a few weeks ago and they asked if we liked their ink and were sending us a complimentary blue tooth speaker. We received the speaker and more ink with the invoice stating $0. I called and left a voicemail on 3/14/24 to discuss receiving more ink which we didn't place. ***** called back today, 3/20/2024, and initially said there is no charge for the ink. It is part of the promotional package we paid for in November. Then he said we will get a bill in May for the ink we received, but he just said it was part of the promotional package. I explained to him we didn't purchase any ink in Sept and were billed and we didn't purchase this ink and why would we be billed in May. He said he has never heard of anyone not purchasing the ink. I let him know our phone conversations are all recorded and this make me feel uncomfortable and that this is a scam. He then cut me off and was condescending and said he will just send a label to send the ink back and take us off the list. I asked for a supervisor and he said he was one and that he will just remove us from the mailing list. Do not answer any calls from this company. I think if you say yes when answering a simple question of theirs, it counts as ordering ink from them. Do not answer any of their calls. It is a scam.

  US Imaging Systems

  Date: 03/21/2024

  We originally spoke with ******************* of Brace Place on 9/27/2023. A sales representative sold her a set of cartridges. We call and verify the machine model and go over what is being shipped. Then Invoice #***** was paid. We shipped another set of cartridges 2/16/2024. ***** called us to let us know she did not want the shipment. We apologized for the inconvenience and told her we would issue a return label but it would take a couple weeks as we are short staffed. We assumed we had satisfied her request. A prepaid label was sent to ***** today. We are now waiting on the merchandise to be returned.