Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Customizations

T Sportline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the 7 speaker kit for my Tesla model 3. The kit didnt include any instructions but referred me to a video of a different model Tesla. After installing the majority of the kit, I realized the wrong bracket was sent. I immediately reached out to T Sportline but got the run around for days. They cant troubleshoot so they act as a go between with the customer and manufacturer. This convoluted telephone game and their poor response times prevented a quick solution. Ultimately the correct bracket was sent but after installing the last speaker, I found that it didnt work. After hours of troubleshooting, I found that a connector was wired incorrectly. I bypassed T Sportline and contacted the manufacturer directly who then shipped a replacement same day. T Sportline didnt even respond to my email until 8 pm acting as a go between again knowing that my car has been torn apart without a working audio system for nearly 2 weeks. T Sportline doesnt care about their customers inconveniences caused by them or the manufacturer. They dont quality control products they sell at a significant mark up! They lost any future business from me and I hope others think twice when considering this company.

    Business Response

    Date: 05/21/2025

    Tsportline represents and sells an audio package from ******. The manufacturer had a packaging error and parts were missing/incorrect. Tsportline resolved the issue with the customer and connected him with ****** and through our technical support efforts. The issue has been solved.

    Customer Answer

    Date: 05/21/2025

     
    Complaint: 23290961

    I am rejecting this response because:

    T Sportline is shifting the blame on orella while yes they sent wrong defective parts, T Sportlines poor customer service was the ******* of this complaint. T Sportline did not put me in contact with orella and in fact Adir from T Sportline told me that per an agreement all issues have to go through T Sportline. When I did not receive timely responses I took it upon myself to contact ****** who had the correct part shipped the same day. T Sportline had not even responded to my contact efforts until after the part was already in the mail.

    I want to clarify that this complaint was submitted for informational purposes only. I did not request resolution or reimbursement. I received numerous calls from T Sportline complaining about my reviews and have asked them to cease all future contact. 


    Sincerely,

    ***** *********

    Business Response

    Date: 05/30/2025

    Tsportline respects our customer's thoughts, comments and concerns. Since per our customer "this complaint was submitted for informational purposes only. I did not request resolution or reimbursement", and Tsportline offers have been rejected, we consider this complaint resolved.

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1, 2024. I ordered an accessory for my Tesla. I have not received the product or even confirmation the product was being delivered. I called the customer service number and have sent emails and have received no response!

    Business Response

    Date: 07/17/2024

    A refund in full for $610.93 was issued back to the customer on 6/11/24 

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is engaging in a bait and switch practice. They are advertising free vehicle wrap for a Cyber Truck.. When you try to make an appointment they do a switch on you and say that the free wrap is no longer available and they will give you a small discount off a full service wrap. this is classic bait and switch. they claim it was free only to the first person that gets one. The videos this company has on social media say that they have been wrapping cyber trucks for multiple months now and shows multiple wrapped cybertrucks. They person on the phone told me they have done a lot of trucks already. The free offer is still up on the website to this day.

    Business Response

    Date: 03/22/2024

    To whom it may concern,

    Sorry for the confusion about the old promotion, the listing has been updated and *********************** was advised when he inquired.  

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 14th, 2023, I ordered a set of aero wheel covers for my Tesla vehicle, expecting stylish design, reduced road noise, improved range, and rim protection, as described in the product details. Unfortunately, the product proved to be misleading as it arrived without instructions, making installation frustrating. After seeking guidance from customer service, I discovered that the lack of clear instructions put my vehicle at risk. The representative told me Make sure that the center of the cover is pressed into the center of wheel by giving it a hard tap. If installed incorrectly, it could cause scratching to the wheel. Why provide a customer with a product that has no clear instructions and puts the customers vehicle at risk by failing to do so. Within one week of use, one cover fell off during driving, I instantly removed the covers to find all three of the covers with broken clips and pieces as well as scratches and damage to my rim. The cover did not improve range, the cover caused additional and unwanted road noise, and the cover caused hundreds of dollars of damage to my vehicles rim. The misleading and fraudulent product description played a large factor in the reason for my purchase. The covers didn't deliver the promised benefits and, after contacting T Sportline's customer service, it became apparent they prioritized profit over customer satisfaction. Despite my attempts to dispute the transaction, the bank closed the claim in the merchant's favor, for failure to return the product in the given time frame, further compounding my frustrations. I was not provided with a return label and was further forced to spend time and money on this issue by purchasing a return label. The lack of a return label further added to the inconvenience and expenses incurred to resolve this issue. Here are some of the product descriptions listed on the website.

    Business Response

    Date: 01/25/2024

    We offered multiple attempts to help this customer.  Instructions are linked to the product page he purchased the goods from and we directed him to this.  The product box has a QR code on the label 'scan for instructions', as well.  We also offered the customer free replacement parts.  The customer refused all help and threw away the parts supposedly, then filed a credit card dispute.  The credit card sided with us and denied his dispute.  The customer called us and complained further, and we issued a full 100% refund.   Customer keep our product and got a full 100% refund.  This should not be a BBB claim.

T Sportline is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.