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STUDY GUIDE has 1 locations, listed below.

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    Business ProfileforSTUDY GUIDE

    Online Education

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 1408, Upland, CA 91785
    BBB File Opened:
    3/8/2024

    Industry Tip

    BBB Tip: Choosing online education

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/06/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I was contacted by a man using a local area code who said they were working in conjunction with our high school. They said my daughter requested help with the ACT. They said they were a non profit organization and would send discs that my daughter could use to study and they were free. I just needed to give my credit card # to use for charges if they didn't receive the disks back within the 30 day period. Instead, they charged $249.95 on my card the day they first called on 3/6/24. I tried to call the number back and it was a computer generated telemarketer number and no one would answer. The account name on my bank statement was from "Student Achievement". The number was a California number and the voicemail said "College Prep". A woman ended up calling me back and I told her that what they sent me and what we received were 2 different things. CD Rom disks? None of our computers even have that ability anymore. I said, we can't use them and I'm sending the disks back. I received the discs on 3/11/24 and mailed them back postmarked 4/10/24 within the ************************************************************************************* an additional $99.95. I have called my financial institution to dispute the charges and shut my credit card down in case they think they can keep charging me. I'm ******. THIS IS A SCAM!!!!!!! BEWARE!!!! Totally fraudulent!!!!!

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kim R

    1 star

    03/12/2024

    I am so frustrated that 3rd party companies are able to get a hold of a minor's information and use it to lure people in to making unnecessary purchases. They told me my student had requested help and information for taking ACT. This was false. My student had NOT requested information. The information provided was falsified and not honest. They made it seem like it was from the school student services. They also said that we would not be charged for the materials being sent out, unless we didn't return them within 30 days. They did not just hold my card as a back up, but put the transaction through, when I was told they would not. The materials sent WAS NOT anywhere near worth the cost and when I tried calling them, I only received a voicemail.

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