Transportation
24-7 RideThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 77 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Emergency situation cell phone stolen unable to access emai. States in documents shuttles will have 27/7 placard. Tried to call to get drivers number. The 800 number listed is not manned and able to contact anyone regarding emergencies. The best you can expect an answer from a email within 24 hours. Unable to call dispatch because no one answers and the answering machine is not hooked up. Stuck waiting at the airport arrival area in the exact meeting location listed on the intial paperwork and said vehicles are marked. The initial paperwork did not have the drivers name nor number which is only released 24 hours before pickup. No one showed up. Every other driver stopped if the person was not there they call their name. We witnessed this for two hour. After waiting for two hours I took an **** home from an exhausting trip home from a vacation. I was then threaten if I disputed the charge. I would be charged with fraud. These are unsavory business practices that pray on people in emergency situations to be stranded.Initial Complaint
Date:07/09/2025
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked round-trip transportation through 24-7 RIDE on July, 1, 2025 for travel on July 4 and July 8 between SNA (***************************) and my hotel. I selected a Luxury Minivan and was quoted a total of $72.00 for the first leg of the trip. No additional charges were disclosed during booking. I was charged an additional $63 for completed trip on July 4, bringing the total to $135.00 for this trip. These surprise fees included:$15 for early pickup I never requested an early pickup. The company sent multiple messages asking me to contact the driver upon landing, which I did. They then used that communication as justification for charging an early pickup fee.$48 for traffic delay This fee is based on comparing the ride to a ****** Maps travel time at 4:00 AM, which was never disclosed. There were no delays during our ride. The charge appears to be based on a pricing model customers are not made aware of.The vehicle also failed to match the description of a Luxury Minivan it was dirty, smelled bad, and was clearly not the quality promised.More significantly, the return ride on July 8 was canceled by the company late the night before on July 7. We received no explanation and were forced to find last-minute transportation to the airport ourselves. This caused unnecessary stress and ********** make matters worse, the companys receipt included threats of a $50 dispute fee, collections action, and credit bureau reporting if any charges were challenged. These intimidation tactics are deeply concerning and, in my opinion, may violate fair billing practices.Initial Complaint
Date:07/03/2025
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of service was 5/22/2025. Quote was $104 for LAX pick-up to Silverlake drop-off. Actual charge was $231.00. The driver was 20 minutes late and I was billed extra. Zero flexibility or understanding when contacting customer service. Fraudulent business and billing practices in the fine print- they should have to adhere to consumer protection laws.Initial Complaint
Date:07/01/2025
Type:Order IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The quote they sent to me (attached) gave me a cost for the trip from *** to my home in ******. There was no mention that this quote assumes 4am traffic and that they will later add $2 per minute for each additional minute it takes beyond their 4am estimate....Apparently, when I booked, buried in their terms and conditions there was an explanation of that additional charge. There was never any mention of this before or even during the trip or after it. The driver didn't even mention this and never told us to expect anything. About 10 days later, I got an email (also attached) stating that I electronically signed the T&C and now they charged my credit card an extra $40 for the "extra time" the trip took. While they seem to cover themselves legally as they highlighted in red that I "signed the T&C", they never found it appropriate to highlight that at all BEFORE booking or even during the trip. Obviously, they did their best to hide that additional charge before I signed up and then they turnaround to say I signed the T&CInitial Complaint
Date:06/30/2025
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/22/2025 - I had received multiple emails confirming pick up from hotel at 4:30pm with a child car seat.-payment was required at time of booking -a waiver was required to be signed though there was points I didnt understand. And didnt realize that until I was hit with an additional fee.-we were waiting outside the hotel 10 minutes early and after we waited 20 minutes per their email I started to worry we would miss our flight so I started to contact 24-7 ride.-the number listed went to voicemail no matter the options selected -multiple emails were sent and an auto email response came back stating we wouldnt be contact for up to 24 hours -I contacted the driver from the initial drop off. He stated he wasnt the driver and would try to get a hold of someone to figure out who our driver was.-another phone call with the previous driver and some texts just stating he couldnt get a hold of anyone - we had to call over 10 companies to find someone with a car seat - we missed our flights and had to pay $1,357.96 to rebook our flights -finally found someone with a car seat to drive us costing another $220 -5 hours after our scheduled pick up I got an email notification that we had been refunded for the shuttle - then 9 days after the first pick up they charged us $94 more dollars because the route they chose took 42 extra minutes and we are charged $2 a minute for anything over the gps route that they take at 4am.Initial Complaint
Date:06/11/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two dates for which I am seeking help. The first date is May 23, 2025. I was quoted $116.01 for us to ride from the airport to the seaport terminal at 9:30 am. Our flight got in around 6:30 am, but I scheduled our pickup for 9:30 am because I didnt know where we would wait at the *************, so we wanted to sit at the airport. At 7:13 am I received a text from the driver that he was there to pick us up. I chatted with him and learned that the company sent him out for a 7:30 am pickup. He informed me that there would be a place for us to wait at the port terminal, so we all loaded up and went to the terminal. It took us approximately 30 minutes to get from the airport to the port terminal. I was charged $****** more plus the $116.01.The second date was our return, May 30, 2025. I was quoted $117 for us to ride from the seaport to the airport at 8:00 am. We were picked up on time, the driver drove crazy fast, and we arrived at the airport in 25 minutes. We were charged $****** plus the $117.When I returned from our trip and could see my emails, I learned that I was charged.For May 23:Base Fare: ***** Air/Cruise Port Fee: ***** Admin Fee Addons: ***** Early Pickup Min Charges: (121 x 1.50) ****** Excess Duration Charge per Min: (42 x 2.00) ***** Reservation Total: ****** For May 30:Base Fare: ***** Air/Cruise Port Fee: ***** Admin Fee Addons: ***** Early Pickup Min Charges: (17x 1.50) ***** Excess Duration Charge per Min: (31 x 2.00) ***** Reservation Total: ****** I have NO idea why these extra charges were added. When I requested a quote, they knew exactly what time and where I was traveling. I tried asking for a refund for the difference, but they replied that since I electronically signed the agreement, I had no recourse. If I disputed these added charges, then they had a right to charge me another $50 for each charge I was disputing. There was NO mention that these extra charges would be added.Initial Complaint
Date:06/10/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Booked service on 5/15/25 for 5/27 pickup Advertised as luxury van very clean and high end ride from *** to ****** CA and guaranteed on timeTotal price quoted $98 Van showed up 20 min late Condition; Van was filthy and loud on outside Inside: when driver opened door very strong stench of vomit and air freshener Both Seats covered in fresh vomit stains with strong odor and smell of body odor Air conditioner not functioning- warm air blowing at us made the odor worse. Van interior Filthy with dried up food or something on seat backs, floors filthy with hair and dried up vomit or food. Driver whipped in and out of lanes, causing my 86 yr old mom to hit her head on window as she was trying to sit very close to avoid stains and smells.Asked driver to slow down and he told us we will pay more the longer the ride. We had to cover our noses and mouths the entire hour trip Odor made us both sick by the time we arrived. We unloaded our own bags as driver stayed seated. Arrived at hotel and tried calling 24/7 ride customer service- no answer no voicemail option On June 2 received email saying I was charged $293 due to traffic Disputed charges w/company Response said they will add $50 charge for any dispute and no refund will be given even though driver was late and we did not receive luxury vehicle as stated in contract with a safe driver and very clean, on time vehicle. I agreed to pay the $98 not $293Initial Complaint
Date:06/05/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Merchant continues to charge me for being 55 minutes late when I sent an email, per their email to inform of any changes, that I wanted the pick up time to be 30 minutes later at 2pm. My email was sent 24 hours prior to pick up.Initial Complaint
Date:05/27/2025
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We booked a reservation to be picked up from LAX at 12:30 on May 18th. However, I quickly realized that this was the wrong time. So I attempted to email the company and correct the time. They emailed me back without addressing my concern. They just informed me that this is their policy, and I could not make changes. Meanwhile, I read a review that another family was picked up early, and they charged them $1.50 per minute for being early, but they did not inform them they would be charged. That would made our original fee of $102.00 to $237. I attempted to contact the company several times to fix this error. They would not correct the time or assure me that I would not be charged a fee for changing my flight time. Instead, they threatened me that if they dispute the charge they will be charged $50.00 for every dispute and they will flag your claim as "fraudulent" and report it on your credit report agency.Additionally, when I canceled my reservation, they had updated my original confirmation to new time. Again, my original time on my original confirmation was 12:30. They updated it to "10 a.m." They are a bad company because they threaten their customers and INTEND to overcharge them for things beyond the control of the consumer like early arrivals, late arrivals, canceled flights, etc. They make no attempt to help consumers, and they have terrible communication channels. They rely on innocent consumers to book their services without reading their fine print. The consumer expects a business to have good customer service and put the customer first. This is a business that should be shut down immediately. I will forever claim this company is a terrible business with NO concern for the consumer.Initial Complaint
Date:05/27/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for shuttle fare return from *** to the Cruise sea port, then return to LAX 3 days later. The pick-up driver was 35 minutes late, and we were charged. Small print, they refused to explain that the journey was 48 minutes longer than planned, but that had nothing to do with us. I refused to pay the delay charge as that was not in my control.
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