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          Infiniti Tustin has 1 locations, listed below.

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            Business ProfileInfiniti Tustin

            New Car Dealers

            Contact Information

            33 Auto Center Dr

            Tustin, CA 92782-8402

            Visit Website
            (714) 627-5556

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers new and used automotive dealer services. 

            Business Details

            Location of This Business
            33 Auto Center Dr, Tustin, CA 92782-8402
            BBB File Opened:
            9/10/2013
            Years in Business:
            39
            Business Started:
            10/25/1984
            Business Incorporated:
            10/25/1984
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Joe MacPherson Infiniti
            Additional Contact Information

            Fax Numbers

            • (714) 573-5495
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/09/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Sometime in May 2023, my daughter brought in my 2007 Infiniti FX35 to get an oil change. She also requested to have all the fluids topped off. There are a few issues that I am complaining about during this old change visit. I have attempted to speak to the service manager ***************, but she has done nothing and has never returned my follow-up phone calls. ******************* phone number is ************. I have listed the three complaints below:1. When they replaced the oil, they did not put enough oil in the engine it was short at least 1 quart or more of oil.2. They removed one of the air cleaner cover and they did not put it back on the car.3. They neglected to top off the fluid ( Coolant, washer fluid, brake fluid..etc_)My daughter will be sending me a copy of the receipt and I will attach it to the claim when I receive it.
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Lyrix R

            11/28/2023

            I bought a 2019 Infiniti QX50 used CERTIFIED in Feb 2023 from Auto Nation- Infiniti Tustin.Before buying he car, I wanted to have it inspected, but the salesman made me feel stupid saying "you're buying a certified car, it's been trough inspections and is in great condition, there's no need to take it for inspection" Since it made since, I agreed and bought the car. Ever since, I've been in and out of the service department, constantly having issues and not small issues, TRANSMISSION and BREAKS issues!!!!After going back and forth so many times, and after every repair the car would come out worse than it was, I've asked for them to take the car back and give me a full refund since they've sold me a lemon! They've refused!!!! The manger won't return my calls! Selling a car with these huge issues, advertising it as "certified" is fraud!I'm about to make this a legal issue. SAVE YOURSELVES WHAT I AM GOING THROUGH AND STAY AWAY!

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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