Complaints
This profile includes complaints for National Auto Loan Network's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 51 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** ***** is an unprofessional weirdo. Gave all my information then ghosted me for a week. Then they *** back after dropping my credit score and offer me 2% higher than what I already pay on my car? These people are a waste of time. *****. My credit score has increased drasti***ly over the last year to 700s and I make more money now and they tried to extend my months of payments and add 2% interest? ********
Business Response
Date: 10/03/2024
Good afternoon Mr. **************** are sorry you feel that way about our services. We always look for the best possible option before reaching back out to our customers, and even though at first your APR percentage may have gone higher we could have taken a second look, should you wish to continue.
Regarding your credit score claim, as you know all of our calls are recorded for quality control and training purposes, you gave us consent to run your credit during the call that took place on 08.27.24 at 12:32pm.We apologize for not achieving the results you were looking for at first, but we certainly would like to clarify the situation and state the compliance facts, as well as the professionalism of ***** ***** during the call.
Thank you Kindly,
NALNInitial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Spam texts started out of the blue. Replied STOP to opt out. Texts keep coming. Now they're saying I put in an application and it has been assigned to *************. I have never heard of this fraudulent company. No legit company does business like this, not to mention over 75 complaints to BBB in under 3 years. Stop. Texting. Me. I don't want your scam services.Business Response
Date: 07/31/2024
Thank you for taking the time to provide us with your feedback. We apologize for the level of service you were provided by NALN. We have added you to our no contact list and you will not be receiving any more texts from NALN.Initial Complaint
Date:05/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested not to be contacted by the National Auto Loan Network every day (with the exception of Sunday) for the last week. They have sent me text messages, emails, and have called me at least 3 times a day. When they call, they ask for my name and how many miles are on my car. I believe this is not only a scam, but I should be left alone when asked to be removed from any lists including text messages.Business Response
Date: 07/31/2024
Thank you for taking the time to provide us with your feedback. We apologize for the level of service you were provided by NALN. We have added you to our do not contact list and you will not be receiving any more texts from NALN. If you choose to remove yourself and opt out from all prescreened marketing material, please call ************.Customer Answer
Date: 08/04/2024
This company is actioning me to call them in order to guarantee no more contact. It's a scam.Business Response
Date: 08/09/2024
Thank you again for providing Feedback on your recent experience. This is not a scam, that phone number is registered to the ************************* Any text message you have received from NALN you will need to text the word " STOP" and that will end any further communication. I'm including a link for you to review their website. *************************************************************************
Initial Complaint
Date:04/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/14/2024 I refinanced with naln, which I refinanced my ************* year no problems. Did everything for my Gmc got approved with global lending. But naln sent the ****** check to my *** lenders not Bridgecrest, so I have payed global 2 months now, which they have gmc info but the *** ****** $. Now westlake is calling me telling me I'm late on my payments and global say my account is with them. ********************** say they will resolve the matter it has been 2 months and they refuse to return my calls. I would really love to resolve this matter as they are trying to have me pay 3 car loans when I should only have 2.Business Response
Date: 07/31/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance. We apologize for the level of service you were provided by NALN. It looks like this issue was corrected on 05/1/2024, You had spoke with our VP of Sales and stated you had received your refund. This loan was cancelled with the new lienholder. We consider this matter as closed.Initial Complaint
Date:03/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When refinancing my pickup I was told by the lender that part of the agreement was that I get an extended warrantee through NALN. This contract covered certain parts and services with a one hundred dollar deductible. When I got this warranty my truck had larger tires and a 6 inch lift kit on it already. Now recently my transmission is going out and needs to be replaced and this company says that my contract does not say it has a lift or other tires which it has had the whole time. They say that modifications can void the warranty. All modifications made were made long before I ever got the warranty or refinance. Now my truck is in the shop, they sent an inspector he looked told the service department everything looked good and he would submit the paper work. We have tried to call the company and submit evidence of the modification dates but no one answers the phone or returns messages.Business Response
Date: 07/31/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance. We apologize for the level of service you were provided by NALN. After researching this complaint, it looks like we were able to update this warranty for you and were able to have your claim processed. We consider this complaint as closed.Initial Complaint
Date:03/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Payments my car Silverado $300 for the principal.Business Response
Date: 03/21/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. One of my managers reached out to the customer directly and was able to answer the customers concerns.Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keep mailing me prequalified offers. I have no interest in them. I think they are running my credit without my knowledge or permission., and it is lowering my credit score. Please have them STOP Thank youBusiness Response
Date: 03/21/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. If you choose to remove yourself and opt out from all prescreened marketing material, please call ************. We will also be adding you to our do not contact list.Initial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke with a representative. I clearly refused. Same guy called me backed and begged me to apply. So I felt pressured. Not nice. Starting to wonder if this company is corruptBusiness Response
Date: 02/27/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. Per the conversation you had with our loan officer on 02/19/2024, you were advised about the loan offer and agreed to our terms and conditions. If you have any further questions please call our **************** manager ************.
Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a car and it was refinanced. It is completely non functioning. The vehicle is a 2019 Jeep Compass. I still owe over ***********************************************************Business Response
Date: 02/21/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. After speaking with the customer we have confirmed that they did not use NALN's refinancing services. This matter has been resolved.Customer Answer
Date: 02/28/2024
My lioan is through Chrysler CapitalBusiness Response
Date: 03/21/2024
When we spoke with ****** we let her know that NALN does not have any affiliation with ***************** If she had any further questions she would need to reach out to them directly.Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I refinanced my auto loan with NALN and was told I'd receive "complimentary" ************ insurance. I even clarified to make sure. I was lied to by multiple representatives and my loan balance increased when I went to make my first payment. I contacted the lender and they explained the extra charges as the insurances I did not want and were "complimentary". I contact NALN and was bounced around representatives. All apologized but none would refund the charges, they never did.Business Response
Date: 07/31/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. One of my managers tried to reach out to you and has not heard back. We will be reaching out again today to resolve this matter.
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