Complaints

This profile includes complaints for Litigation Practice Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Litigation Practice Group

  17542 17th St Ste 100 Tustin, CA 92780-1981

• 

  Litigation Practice Group

  100 Spectrum Center Dr Ste 900 Irvine, CA 92618-4974

• 

  Litigation Practice Group

  PO Box 513018 Los Angeles, CA 90051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False recommendations. Was told by the lady on the phone it was to consolidate my debt not file bankruptcy. That my debt would be paid off in 15 months. I thought by what was said to me I was having credit cards consolidated. After she hurriedly had me initial the document thinking I was consolidating my bills and they would be paid off I then realized it was not that that the money that would bebtaken out of my checking account was lawyer fees. This is to scam people out of their money.

  Business Response

  Date: 12/22/2022

  Thank you for contacting us regarding your recent experience. On behalf of Litigation Practice Group, I want to sincerely apologize for the negative experience that you had with us.

  We take great pride in giving our 100% every day to provide an exceptional customer service in all our departments.

  We do our best to train all of our team members on how to properly handle customers issues, but your concern was not handled properly. For that, We are extremely sorry. Going forward, we are going to take steps to ensure that this situation does not happen again and provide additional training sessions for further clarifications.

  We want to sincerely thank you for bringing this issue to our attention. We are always here to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again.

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Litigation Practice Group in Nov 2020 to invalidate my credit card debt. I was continually promised I would see finalized results in ***** months. It was extremely difficult to get a straight answer from customer service when I called to be updated on my 8 accounts enrolled. I kept being told they were waiting on the creditors, just be patient. 1 of my accounts filed a judgement against me, and LPG assured me they would represent me in court and that I would be assigned a local attorney. I never received representation for my court case, the "local attorney" that I was assigned was then UNASSIGNED, and no one showed up on my behalf. LPG never responded to the judgement in the 10 day allotted time frame, so then I received default judgement paperwork. Only after I received the default judgement, LPG THEN sent me a Stipulation judgement with a settlement amount of more than I enrolled this account with! The other 7 accounts I had, never had any movement or changes in the entire 24 months I was with them. They would tell me the creditors have 30 days to respond, then it was 90 days, and when I called LPG after the 90 days to see what next steps were, they could never give me an answer. I repeatedly asked for someone in the legal department to call me, for MONTHS, and I never received a call. I was never able to speak with an actual attorney. I enrolled with $60,000 in debt. When I called to cancel in Nov 2022 because I was tired of the nonsense and paying them for nothing, they first advised I was not eligible for a refund. After going back and forth, they said I would be refunded for the amount of my settlement which was $7500(which I still have not received). I paid them over $10,000! $7,500 is not acceptable when now I have to settle with those 7 creditors on my own for MORE than I enrolled with. *******, who I spoke with said she would look into an additional refund. Now when I am requesting an additional $2,500, they are not responding anymore!

  Business Response

  Date: 12/29/2022

  LPG's upper management is currently reviewing the client's concerns and will contact them once the review is  completed.

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hire LPG (Litigation Practice Group) to help us with our credit cards this was the biggest mistake I have ever made. I got court papers served on me from ********************* a collection agency representing ************ I have never received a letter nor a phone call from this ***************** nothing until I got served. So I called them to find why they didn't contact me. Imagine my surprised when I was told LPG put a gag order on it. You would think that LPG should have called and told me but no not a word so now I have to pay $2,112.11 plus court cost if it goes to court. I dropped LPG over a month ago and I asked them to send a letter to all my credit card holders to let them know they do not represent me anymore. They never did. Please let people to know stay away from them. Now I got to come up with $2112.11 that I think they should pay because they put a gag order on this so the ***************** LLC couldn't contact me before papers were served.

  Business Response

  Date: 12/22/2022

  LPG is currently reviewing the customer's concerns and will contact them once the review is completed.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying every two weeks ****** to lpg law . My final payment was December 5 I had money in my account and ready to pay they said they tried to take money out but didnt. Now they are saying that I owe them extra money becuase of a something they messed up

  Business Response

  Date: 12/22/2022

  We're sorry to hear about your experience and also want to thank you for sharing your concerns with us.Upon review of your account, You are already in contact with our accounting department

  last 12/09/2022 at 6:38 PM PST and resolved the issue at hand. Please don't hesitate to reach out to us if you have any further questions.