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Business Profile

Debt Consolidation Services

National Student Servicing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Consolidation Services.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 23rd of every month my bank account is being charged ***** a month by Student Support Live, a student loan consolidation business. Their website studentsupportlive.com is not valid and their phone number ************ goes directly to voice mail and their mailbox is full. I am in need of help with getting them to stop charging my account! I am retiring in May 2023 and I cannot afford to have this money taken from my account every month! Can someone please help?

    Business Response

    Date: 03/09/2023

    To whom it may concern:

     

    The client has submitted a complaint on the wrong company. We do not have this client listed as our client. The information she provided such as the website and phone number is not affiliated with our company. I have tried to reach out to the client regarding this mistake but there was no answer. I left her a message and emailed her. Please let me know what else I can do to take care of this matter. Thank you.

    Customer Answer

    Date: 03/09/2023


    Better Business Bureau:

    My complaint was against Student Support Live, not National Student Servicing. Should I submit a new complaint? I've never heard of National Student Servicing.

    Regards,

    ***************************

     


  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to cancel my account with this business for nearly a year now and they are unwilling to cancel the account and continue to charge me. They called and rudely informed me that they provided me instructions on how to cancel on 02/23/2022 but after reviewing all my emails this information was never provided. I would like them to stop harassing me, cancel my account, and I really don't believe I should have to pay for the last year when I have been attempting repeatedly to cancel the account and have received zero feedback until the rude phone call on 01/20/2023.

  • Initial Complaint

    Date:12/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is taking funds from our account and not applying it to a student loan in my wife's name. I've tried to reach out to the company but there is no active website online and they don't respond to my calls. My recommendation is to not get involved with this company.

    Business Response

    Date: 12/15/2022

    To Whom It May ***************** have an account listed under *****************************. Husband **************** was contacted regarding a request we received. I have talked to both Husband and wife and have taken care of their questions they had. A Disability Discharge form was provided to ******** due to her diagnoses. Client has been assisted and has no further questions. 

    Customer Answer

    Date: 12/16/2022

    A representative did contact my wife but why does it take contacting the BBB to get a response from these people. I still believe there is something odd about this whole situation. They have no website and according to the representative, there hasnt been one for three years, it just doesnt make sense unless the site was used as a front. Weve been charged monthly for maintenance of my wifes account but Im not sure what that includes because none of the monthly fees go towards paying off the student loan. I dont believe an accredited business would be set up the way this company is operating. ****** owns the loan and says this company is a scam and is acting as a go between and not affiliated with them. 

National Student Servicing is NOT a BBB Accredited Business.

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