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Business Profile

Debt Consolidation Services

National Student Servicing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Consolidation Services.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been charging me $30 a month for ten years now and now there is no way to contact them or find out what is happening with my account. Not including the amount it cost to start the program. I want to get all my monies reimbursed back to me so I can take care of my loan forgiveness elsewhere.

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm trying to get into contact with National Student Servicing about getting a payment issue resolved. My last transaction sent to them was back in January. Typically, they charge me at the beginning of every month. I have not changed my debit card as far as I can recall. There have been no responses from National Student Servicing to my voicemails that I left on 4/16/24, 4/29/24, and 5/3/24. If they could call me then that would be great.

  • Initial Complaint

    Date:02/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    National Student Servicing has been falsely. representing me for my student loan debt payments. They have been charging me *****/month for ************************************************* I tried to cancel with them last year and have called for almost a year now and they will not respond to my calls, emails, or texts but continue to take the ***** out of my checking each month. I contacted the ********** of ********* and they said they were not even listed as my loan servicer, hence I have been scammed and they have my personal information from **************** have been taking my money monthly for nothing.

  • Initial Complaint

    Date:02/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My student loan has been forgiven since August 2023 and I am still being charged a servicing fee for no reason. The website and email route is a dead end. I was finally reached via phone call be ***** to be told that she was not able to access my account and that I should contact my bank and have them deny the charges. From our conversation it appears that she was scammed to and is trying to let her clients know to have the banks deny payment in order to stop the continued charges. I've been charged $30 a month for nothing and want the fraud to end.

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined National Student Servicing over 10 years ago and have been paying a monthly payment. I found out they are not legit and still keep charging me. I want to cancel my account immediately.

  • Initial Complaint

    Date:12/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact this company multiple times in the last week. I need to rectify my student loans. I have left multiple messages and emails no answer to my calls or emails.

  • Initial Complaint

    Date:11/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is scam they collect their monthly payment of ***** for years and give you a run around on the application of your PSLF. Years of paying them and lastly ***** is the only one who runs it. She created the business fraud name and is the only person working this fraud company. Now she is asking for more money to keep the process running.

    Business Response

    Date: 12/06/2023

    To whom it may concern:

    Client *********************** was enrolled with NSS October 2014 and we placed her on the *** program. Client's *** has been updated yearly with next recert date 05/05/2024. Client has requested to close her account as of 12/01/2023. All requirements of cancelation were met and completed. All payments have been stopped and no further charges will take place. No refunds will be submitted. Thank you for your time and hope this resolves this matter!

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been repeatedly sending emails and also left 2 messages on their phone. Have not received any replies. However they dont have a problem taking their monthly payment. Im not sure what to do at this point. This has been going on for months. I need to know the status of my loan after sending in multiple pslf forms. Last time I spoke with them she said my loan may be completed. Would nice to know. Do not recommend dealing with these people.

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get in touch with anyone at this business for a month and haven't heard anything from anyone. Yet I'm still getting billed every month. I've called and it's just a recording saying I'm first in line and they'll call back. Nothing. I've called at least every day for a month. I've emailed. Nothing. I've texted, like the voice-mail says to do, and nothing. Is this even a company anymore? Do I have to go to court to *** their ass? ***** a month, and the bank cannot stop payments.

  • Initial Complaint

    Date:10/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to reach them in order to pay my monthly payment, but have been unsuccessful. My debit card that they had on file for automatic payments was compromised so I had to get a new one and have not been able to reach them to give them the new number. I am now months behind and do not know what to do. Please have them contact me.

National Student Servicing is NOT a BBB Accredited Business.

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