Reviews

Review Details

• Review fromTayler M

  Date: 10/19/2024

  5 stars
  ***** @ ****** Were by far the best customer service representative/technician/salesman/all of the above!! They went above and beyond and seemed like they took great care of outside of work because they were fit someone I will definitely look up to the world of customer service. They went above and beyond thank you guys so much for your help your company should definitely look at giving you raises. ????????????????????????????????????????????I put in 10 stars because they didnt have this option for you guys so I did it manually ????????????????????

• Review fromCindy B

  Date: 07/08/2024

  1 star
  BAIT & SWITCH much??On 7/8/24, we found a brand new travel trailer on their website at a great close-out price. In fact, there were 21 individual units - same model, same price - with different stock numbers listed. With a 2 hour drive in front of us, we called approx 1.5 hours before arriving to ensure the unit(s) were still in stock. YES! We were told by "***." We made the drive. *** took us out to the large lot on a golf cart and was not not be able to find the trailer. He called to someone else on his walkie-talkie who informed *** that the unit he was looking for was "sold this morning." *** informed us that, even though the unit we inquired about is no longer available, he did have something similar for $6,000 more. Given that the unit we called about was listed on the website for $13,995, this was a huge increase. *** apologized and said that the 3rd party company used for their website updates every few days.We went back to the office and spoke with "*******" the manager. I explained the issue we were having and he informed us that the 3rd party vendor used to update the website updates it every 2 weeks or so. Meaning that sold units appear to be available for up to 2 weeks after they are sold. And of course, he had nothing in the price range we were looking for available at this time.I would not do business with this organization at all from this point forward, given their business tactics.

• Review fromRichard L

  Date: 04/14/2023

  1 star
  Buyer beware. Bought a 2023 ******************* in July of 2022, the sale experience was good and **** our salesman was excellent but that where it stoped contacted ***** in service with a list of defective/ broken warranty items and requested a service appointment for March of this year, she totally blew us off, emailed multiple times with no response. Contacted service manager he is a total piece of work, very rude and likes to yell at you on the phone. Sent an email to the owner, with a list of issues and lack of customer service, he never responded as well theres a lot of RV dealers in ********** do your research by elsewhere!

• Review fromjennifer n

  Date: 04/10/2023

  1 star
  DO NOT BUY AN RV FROM THIS PLACE. If I could give zero stars I would. At our purchase walkthrough we submitted manufacturer warranty repair needs and took pictures. It has been 1 year and ****** has refused to complete any of the needed repairs. They ignore your calls and emails and when you go talk to the service department in person they give you the runaround. The service department customer service person ***** is horrible. She's extremely rude and never follows through with anything. This is the culture of ****** in general. There was also a man in the service department who bragged about their number of sales when we went in to share our concerns about them not fixing our unit, instead of reassuring us that the repairs would be completed. They are shameless criminals and your money would be better spent somewhere else. We're now working with another dealership for the repairs and the experience has been much better.

• Review fromWilliam H

  Date: 03/13/2023

  1 star
  Bought new trailer yes they will give a great deal, that's all I had missing and damage parts they said no problem they will have fixed. Well been 2 years and still can't get the warranty Department to return emails and calls 2 years. This has been totally unacceptable. Looking to have them buy it back. Biggest lying business buyers beware.

  William H

  Date: 04/28/2023

  reply, for over a year and a half.I have contacted cruiser and they have informed me that Best RV WAS paid for the warranty work Missing window blind and damage rear ******.I have never been notified by Best Rv that you have received said window blind or ******, and it was never replaced by you.I was notified and schedule my trailer to have missing tire and wheel replaced and was told the blind was also in. It turned out to be the wrong blind and was told I would be contacted when it arrives.You also took pictures of the damage rear ****** and also said, I would be contacted when it arrives..and you would mail me the parts. . We have only taken out once since purchase.purchase. So, we could enjoy using the trailer I had asked cruiser to send me names of reputable dealers in my area to have warranty work done.The other dealership performs the repairs within a week, not over 1.5 years and counting.I expect to be reimbursed for the charges of such work, because Best RV was paid for said work and Cruiser could not honor said work twice.Total price $512.26