Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just purchased a new 2025 Prism Had it delivered. Tried to lower the leveling ****** *** now they are stuck down a d won't move. Its stuck in .y driveway Nile the owner is all talk and NO customer service He wants me to take it to some local RV dealer BUT I can't drive it.Buyer beware

  

  Business Response

  Date: 07/28/2025

  We have spoken to this customer over the weekend to try and help via video call. We advised the customer we would contact the factory Monday morning as the warranty comes from the manufacturer not the selling dealer. They should be reaching out to the customer to locate a dealer in their area as they are out of state.

  Nothing else is promised.

  Thank you,

  Customer Answer

  Date: 07/28/2025

  I am rejecting this response because:

  They made no effort to resolve this at all. The had a tech on the phone while I had to crawl under the vehicle and attempt to rectify this on my own. The jacks were malfunctioning during my walk through and the insisted they were OK. Well theybare not. The owner **** is a smooth sling liar

  
  

  

  Business Response

  Date: 07/29/2025

  
  If the customer want's to bring it here we will gladly take care of any warranty issues they are having, As stated previously the warranty comes from the Manufacturer not the selling dealer. If they are unable to bring the unit into us, they will need to contact the manufacturer to locate a service center in their area.

  Thank you.

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue involves advertising. Their website advertised $19,999, but the actual ** advertised an invoice sticker for $12,999.00 on the ** window. On May 13th I went to see a used 2011 Keystone ** Cougar Model 325SRX with a close friend of mine, my mom and another person. While inspecting the ** we noticed that the ** had a few leaks, and also needs a roof coating. As we continued to inspect everything else, we saw an invoice sticker advertisement on the ** for $12,999.00. The salesman immediately removed the sticker and was going to throw it away, but we asked to take a photo of it. The image is attached herein. I let the salesperson know and they do not want to honor the price on the ** because they have it advertised for much more on their website. I am still interested in purchasing this **, but I want it closer to the sticker price that was on the **. I believe this to be false advertising. I checked JD Power for the value of this ** and it shows average retail value of $12,600.00. I do not believe my request to have them honor the invoice sticker advertisement on the ** to be unfair.

  

  Business Response

  Date: 05/20/2025

  Please see attached response and supporting attachments

  Customer Answer

  Date: 05/21/2025

  I am rejecting this response because: I expect you to honor the invoice sticker that was affixed to the *** The stock number and vin matches the website ad as well, so you know that it is the same exact *** This is false advertising and you are not doing your part in honoring the sale. I would like to purchase the ** for the sticker price, plus tax and license. I would be interested in paying $15,500 total, includes all required tax, license, and purchase price, but no more than that. Time is of the essence. 
  

  

  Business Response

  Date: 05/22/2025

  Please see attached Best RV FINAL Response dated 05/22/2025

  Customer Answer

  Date: 05/28/2025

  I am rejecting this response because: ****************** is avoiding the clear fact that they had their invoice sticker on the ** that I wished to purchase. The reason that I didn't purchase the ** is because the salesman stated that he was not selling it to me for the sticker price listed of $12,999.00. They clearly had 2 prices listed, one on their website and one on their **. They should honor the price that we saw on the **. Since this is their FINAL response, I will escalate my complaint through other avenues.  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction January 2025 Purchased RV $46K ******* River Wildwood Heritage **** 25BHHL model 2025 Numerous issues with vehicle, management not being responsive, manufacturer addressing some issues Complaint taken over the phone by PatS

  

  Business Response

  Date: 05/08/2025

  Please see attached response

  Customer Answer

  Date: 05/09/2025

  I am rejecting this response because: It wasnt about warranty issues. It was about switching the ** after we paid for it that ** thats in the first pictures is the one we took the night we were there. Vin number is different. The marbling on the counter is different. The ** that we have that is in the shop is not the same one we bought that night and we have proof beyond reasonable doubt Ive already had a professional take a look into this. I either want my money back plus the $8000 that I lost due to rescheduled camping trips, storage fees, gas going back-and-forth every day to check on the unit before I can get it in the shop. I had to pay contractors to take the fence up and down once I finally did get it back home only to have it towed back to another dealership thats still fixing it and he even agrees that by the pictures I presented the ** that we bought that night is not the one that we picked up. The proof is that the ** we saw everything worked. There was no missing buttons. There was not spackling all over the ceiling and it was completely cocked and the bathroom shower faucet so we believe that after we signed all the paperwork and best ** gave us the keys. They knew that they were giving us the one that was a Lemon and I have all the proof this can even be considered criminal so I either want my money back plus what I lost or since its already been fixed that you guys give me $10,000 for pain and suffering because of the deceitful switch of **s if they are willing to do that, I will stop legal pursuit or they can give me the one that I actually bought plus $8000 and as of the time best our view agrees that our warranty starts at that day I cannot even convey to you how much stress anxiety not only for myself but for my Family the money we used to buy the ** was for a wrongful death and elderly abuse, case for my grandfather who passed away two years ago at a rest home and its even making me more sad because I feel like even though my grandfathers gone that he was robbed again, and I feel the same way as we drove all the way there while my children are in the back singing and having fun excited this was done to them too, and theyre also hurt
  

  

  Business Response

  Date: 05/11/2025

  Please see attached 2nd Response and Attachments

  Customer Answer

  Date: 05/13/2025

  I am rejecting this response because: I did not have enough room to send images but I sent them by email. That should be enough proof for now. My response is. I did not spend more than 15 minutes with *****. The man that was doing the walk through. I was called into the service department where I was told. I can pay to have a trailer assist.  Switch installed in my truck.I waited in the service area while.I was told sitting on a couch for 2hours

  , and I have proof because I use my ATM card for purchase. Just they came back and told me they could not do it on my truck. I would have to take it to a dealer and that I would need to sign a liability waiver stating that I am taking ** off of parking lot without break controller.  Also I did not pick the ** up 5 days later. It was 4 days. Take a look at the text messages between me and the original salesman. *****, also, if you take a look at the counter tops the counter top with the date that my family and I purchased the ** had a yellow for sale sign on the counter.  That's the unit we picked, if you look at the marvelization on the counterpop. Also the warranty sticker. It is completely different than the counter top that I sent the other video in a picture. Olympic love and that is just part of the evidence that I have, that the unit we picked out in person was different than the one.  Of the day of the supposed PDI also are unit. Just returned from another force dealer center where they agreed. No PDI was done by dust *****. They drained coolant out of the water lines. There were no buttons inside of the fireplace surround.  The furnace did not work the outside refrigerator was not working. I can go on and on but the loss. Of my divet, it will not let me send the attachment. I believe that when we picked out the unit, they had another 1 the 1 that we actually brought home.  And they knew they can get it off their hands. And we will be stuck with the lemon. While the one we picked out, we believe is still there. After a lot, we are reaching out to tdepartment of motor vehit's approximating them with this information.  Of the countertops. Also, we took some features on the outside of the unit. The day we purchased it on paper completely different **.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new **** Four Winds 19Z from Best RV Center Turlock, CA and I signed the sale deed for the same on 03/14/2025 for $69999.00 concluding the purchase of the said Motor Home. The vin# of the said vechicle is ***************** I travelled from **************** to Best RV Center at Turlock on April 9th, 2025 and took delivery of the vehicle on April 10th, 2025. I began the drive back home on that day. As I was driving the motor home through highways and interstate, I noticed that the door to the motor home was rattling violently. The vehicle was shuddering if the vehicle was driving over any uneven surface. The rattling of the doors and the shuddering of the vehicle got worse and worse as I continued to drive. I was scared that the door may fall apart and the vehicle may breakdown from the violent shudders at any time. The shocks on the vehicle did not seem to work. The night the overhead AC did not work either for cooling or warming. The Furnace that ran on propane was emitting Carbon Monoxide triggering CO alarm. In the final analysis, the Best RV Center, Turlock, CA, deceptively sold me a defective unit without any disclosures of the problems as is required by Law. If I had know that this motor home had all these issues at any time, I would have cancelled the purchase and would not have travelled all the way to purchase the unit. I demand that the Best RV Center at Turlock 1.Compensate me for all the expenses incurred in travelling and driving the defective motor home back. 2.Compensate me for the loss of use of my RV from the day I picked it up until the vehicle is completely restored to its prime working condition. 3.Compensate me for all the horror and the trauma I was put through in this process in addition to any punitive damages that may be awarded

  

  Business Response

  Date: 04/30/2025

  Please see attached response. 

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the market for an **, I came across this establishment close to home. I found an ** I liked and I made an offer. I paid $7500 for down payment in cash. After taking the vehicle I later realized there was excessive fiberglass particles throughout the inside of the vehicle. I called the ** dealer and they told me to call back in a month to have it cleaned since they were not able to do it at the time. I followed directions and after calling a month later they said that too much time had passed and a cleaning of the ** was not viable. They have offered a replacement for another ** that's substantially more expensive and they want me to pay the new price

  

  Business Response

  Date: 04/03/2025

  Subject: Response to Complaint ID #********

  
  We acknowledge receipt of your complaint; however, we find it confusing as it references ** duct-blown fiberglass particles, which is highly unusual and unexpected. Additionally, we want to clarify that the services provided to you were complimentary and included the following:

  1- Comprehensive Pre-Delivery Inspection (PDI): Our highly skilled RV technicians conducted a thorough PDI, inspecting all RV components, including the ** system at its maximum operational capacity. This was demonstrated to you during your orientation, as confirmed by your signed Walk-Through Check Sheet (attached for reference).
  2- Complimentary RV Cleaning: As part of our commitment to customer satisfaction, we provide a complete exterior wash and deep interior cleaning before delivery, ensuring your RV meets our quality standards.
  

  Based on the above, there is no correlation between your down payment on the sales contract and the nature of your complaint. If you are experiencing any issues with your RV, we encourage you to schedule an inspection and any necessary repairs, as your unit is still under the manufacturers warranty. However, it is important to note that your complaint does not identify any specific malfunctioning component.
  Should you need assistance with a genuine warranty-related issue, we remain available to help.
  Best regards,
  
  Best RV Center

  Customer Answer

  Date: 04/10/2025

  I am rejecting this response because:

  We understand during the orientation everything seemed fine  with the ** but as you might know, fiber glass is not something you can catch at first glance and much less when it's inside.  
  We didn't notice this issue until we started feeling itchy in our face and arms and started cleaning, it was only noticeable when we used our phone flashlight and saw the small reflective particles.
  What we want to achieve is find a way to return the ** due to health reasons, we cannot keep the vehicle as is because my wife is pregnant and we also have a two year old daughter. I hope you understand my concern and the health risk it presents since cleaning it does not guarantee complete elimination of the fiberglass as it is throughout the whole vehicle. 

  We also send some videos to ******************** on February, where you can see the fiber glass in the rv. 

  

  Business Response

  Date: 04/15/2025

  Subject: Response to Customer Concern Regarding Fiberglass in **

  
  Thank you for your message and for sharing your concerns. We understand and respect the seriousness of your situation,especially in light of your familys health and safety.
  While we acknowledge your concerns regarding the presence of fiberglass particles, please note that Best RV Center follows a structured process for all warranty-related issues. As a dealership, our role is to facilitate warranty service between the customer and the ** manufacturer. We do not make decisions on product design, material composition, or unit returnsthat authority rests solely with the manufacturer.
  In order to move forward, we kindly ask that you call our service department to officially register a warranty work order. Once registered, we will escalate the issue to the manufacturer for review,including any evidence youve previously submitted. From there, we will follow the manufacturer's recommendations and coordinate any approved steps on their behalf.
  We want to assure you that we are committed to helping you through the proper channels and will support you to the best of our ability within the scope of our role as a dealership.
  Please contact us at your earliest convenience to initiate the warranty process.

  
  Sincerely,
  
  Best RV Center

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ******* dollar trailer in December 2024. Bought it on a Saturday they told me to come in on Monday to pick up at 2 pm. I get there they tell me they need few more hours because the fridge is not working. So they had to pull a fridge out of another trailer. Well they did that of course that fridge did not work. Maybe should of tested that fridge before pulling it out of that other trailer Come to find out thy said it was the memory board in the fridges they installed wrong. Okay whatever. MAYBE IF YOU WOULD FULLY INSPECT THESE TRAILERS WHEN THEY ARRIVE YOU WOULD FIND THESE ISSUES. But know Gentlemen names **** said they don't inspect the trailers unto they are sold. Anyway i finally leave at 6:00 that evening. They would not test the generator because they say they don't put fuel in them the buyer needs to. So take it home find out generator does not work. Took me and my neighbor 6 hours to finally figure out that the vacuum hose and fuel line hoses were reversed. AGAIN IF YOU WOULD INSPECT THESE TRAILERS BEFORE SELLING THEM THESE ISSUE WOULD HAVE BEEN FOUND. So we take it camping found multiple more issue wrong Solar not working, trim following off, back garage door would not latch right, broken vents, list goes on. So in january **** told me to send all pictures of everything damaged and he will have the stuff approved so it can be fixed. That was supposedly done but that was with multiple emails. Emails to ******** in corporate. I get a call end of February to bring trailer in to have these issues fixed. I go there and they have just the kitchen vent to replace. But i had all these emailed From **** stating all these other parts were ordered. So now im dealing with ZEE the manger what a joke. He doing the walk through stating to me well we have to take pictures and summit to get approved But i was told this is what **** was doing and i have all emails. There is a lot more deviance i could write but not enough spaces aloud.

  

  Business Response

  Date: 03/13/2025

  Please see attached response document

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/17/2025 we purchased a 2019 Winnebago travel trailer from Mr. ***** ****** owner of Best RV in Turlock. The price of the trailer was $14,999 and according to the employee who showed us the unit and Mr. ******* that price included installation of 2 new batteries and 2 filled propane **********. ****** added $495 for installing the 2 new batteries and 2 full propane tanks. This cost was not on the original due bill we signed but was added to the contract. When I questioned ***** about it, he sent me a due bill with the cost penciled in that was not on the original due bill we signed. Also on the contract he is charging sales tax for installation of the items we purchased and were installed by them.See ************************* Regulation 1546. Best RV installed a 9 year old propane tank from U-Haul and it is leaking at the valve.I contacted Mr ****** about this and his reply was if you have any service issue with your trailer contact the general number at ************ and you can discuss the items you think you need to be rectified on your trailer and our service advisor can provide you with a quote with parts and labor for work you want to be done. Again you purchased a USED RV unit in "As - IS " condition there are no express warranties for your Micro ****** you purchased. And you haven't any purchased any extended service agreements that could hep cover service repair costs. SO if you wish to have any service work done it will have to be out of pocket expense. They want me to pay for them to fix the faulty propane tank they installed.From the original email I received from them. "As part of our program, we spend Two hours' orientation with each customer, so they are comfortable with their new RV. We perform a full inspection of the unit to ensure everything will work correctly for you. After the purchase, we will set you up with a technician. He will spend time with you showing how everything works". Thank you, ***** ******

  

  Business Response

  Date: 03/26/2025

  Please see attached Response Letter from Best RV Center

  Customer Answer

  Date: 03/28/2025

  I am rejecting this response because: We were told by both the sales person and Mr. ****** that the price of the ** included 2 new batteries and new full propane bottles. The due bill we signed showed no itemized pricing showing $395 for these. We were also overcharged by being charged sales tax on the installation of items purchased and installed.

  Regulation 1546.Installing, Repairing, Reconditioning in General
  (a) Installation Generally. Charges for labor or services used in installing or applying the property sold are excluded from the measure of the tax. Such labor and services do not include the fabrication of property in place.

   

   

   

  
  

  

  Business Response

  Date: 03/31/2025

  Subject: Final Response to Your Inquiry

  
  We acknowledge your message; however, you are reiterating the same concerns that we have already explicitly addressed in our previous response. The comprehensive Sales Transaction document, which you personally signed with full knowledge, clearly outlines all relevant terms and conditions. Claiming unawareness of the discussed and signed sales document after the fact does not change the validity of the agreement.
  Additionally, we strictly adhere to applicable bylaws, which require that all parts sold within such a sales transaction are subject to sales tax based on the customer's residence addresscontrary to your claim.
  This will serve as our final response to this matter. We will not engage in a repetitive cycle of providing the same explanations and breakdowns that have already been clearly communicated.

  
  Sincerely,

  Best RV Center

  Customer Answer

  Date: 04/01/2025

  I am rejecting this response because:

  You fail to respond to all of the issues.
  In regards to the sales tax issue, nowhere in the documentation does it show the itemized list of the cost of the items vs the cost of installation. Installation costs of items purchased are not subject to sales tax.
  Regulation 1546. Installing, Repairing, Reconditioning in General
  (a) Installation Generally. Charges for labor or services used in installing or applying the property sold
  are excluded from the measure of the tax.
  Regarding the improper trailer brake controller issue, we have done a lot of research into your history and because of that we are reluctant to return the unit to you to have the improper trailer brake controller issue resolved. Because this is a safety issue, we are looking at what options we can pursue to get it repaired elsewhere.
  
  *** and ****** ******
  

  
  

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Experience with CrossRoads ** I purchased a CrossRoads ******* **, Model 2022 on January 28, 2023, under the belief that it was covered by a 3-************ Structural Warranty. Unfortunately, since my purchase, I have encountered significant defects in the ** that have not only affected its usability but also posed serious health risks to my *********** are the specific issues I have faced:Plumbing Leak: The ** has a major leak in the plumbing system that has caused moisture buildup. This has led to mold growth, significantly compromising the air quality inside the **. As a result, my family members, including a senior and a child, have suffered from lung infections and respiratory issues due to prolonged exposure to moisture and mold.Interior Construction Defects: The interior of the ** is poorly constructed, with components that are loose or improperly installed. This compromises the structural safety and has contributed to the moisture issues I am experiencing.Defective Ventilation System: The ventilation system in the ** is damaged, preventing proper air circulation and further exacerbating the moisture and mold problem.Despite my repeated attempts to have these issues resolved through CrossRoads ** Customer Service under the terms of the warranty, my concerns have been consistently ignored or inadequately addressed. This negligence has not only placed the health of my family at risk but also reflects a clear violation of the warranty and customer service standards that I expected when I made this purchase.

  

  Business Response

  Date: 10/24/2024

  We appreciate the customer's concerns. We have reviewed the warranty from the manufacturer,Cross Roads, and it states, *******: Cross Roads provides a 3-************ Structural Warranty. The complaint regarding mold in the unit does not fall under structural damage. This issue can result from various factors, including usage and lack of annual maintenance.
  
  The customer has contacted the manufacturer and received similar feedback. We are more than willing to assist the customer with any maintenance needs at a cost. However,any component failure will be covered under his purchased Extended Warranty. He can contact our ****************** to schedule an appointment.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/13/24 my wife and I purchased a brand new 2024 Fifth wheel trailer . The dealer said for us to come back on 8/18/24 to pick the trailer up, that they needed those extra days to go thru the coach to make sure everything works, is clean, fill the propane tanks, etc. . So I went back on the 18th to pick it up, it wasn't checked out they hadn't even started getting it ready for us to take it home. So we waited for them to do what they said they were going to do. The first thing that was wrong was it was missing a cushion for the dinette that makes into a bed. The next thing we noticed was the refrigerator wasn't getting cold or even cool. They told us not to worry about that because by the time we get it home it should be nice and cold, it's a 12volt refrigerator it pretty much is on all the time. Well when we got home it still wasn't even a little bit cold. For the next week I had contacted them numerous times telling them the refrigerator was not working, we had a trip planned for Labor day weekend but had to cancel because the refrigerator was not working. The Dealership, Best RV, told me to bring the trailer back so that they could check the refrigerator, so I took it back to them. The head service man finally looked at it and told me that the refrigerator was bad and they would have to order a new one for our Brand New Trailer. That was two weeks ago, I called them today, 9/9/24 , to find out when we can expect to have it fixed, they hadn't even ordered the new refrigerator plus they wanted me to send them a picture of the serial number / model number so that they can order the new refrigerator. My wife and I are very frustrated and upset that we spent over $50,000.00 for this trailer over a month ago and have not been able to use it, it's very difficult to even get a hold of anyone from their service department and we feel like because they have made the sale they don't much care that we haven't been able to use this new trailer Really hope you can help

  

  Business Response

  Date: 10/24/2024

  We appreciate our customers concerns. However, we have been actively working with the customer to resolve the issue with their fridge. Unfortunately, some customers may not realize that we need to communicate with the component and fridge manufacturer and follow their maintenance guidelines.
  
  We initially replaced the fridge's control board as supplied by the manufacturer, but this did not fix the cooling issue. After further discussions with the manufacturer, we ordered a completely new fridge, which we installed in the customers trailer on October 23, 2024.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Pacific Coachworks model 2414 Blazen Toy hauler Rv from ******* In Turlock in August 2020. The toy hauler was brand new. In November 2020 Pacific Coachworks sold their name to Supreme ******** During the first year we had problems with the tv grey and black tank sensors, along with water leaking from under the sink and shower. We scheduled an appointment with Best Rv in Turlock. It was still under the one year warranty and the fix it. There was never a mention that Pacific Coachworks was no longer in service nor was there a question about fixing the problems. At the end of June we did our summer deal expectations on the tv and found our roof shrinking. I call Nedt Rv in Turlock and they said they cant help us because the company went out of business. I called a tv roof specialist in *********** ********** and sent pictures of the roof. The specialist said this is manufactured defect and I should contact the manufacturer because roofs on rvs have a ***** year warranty. I did research and found Supreme ******* purchased the name pacific Coachworks three months after we purchased the tv, but they too said they cant help. We are now making payments on a Rv that is three years old with a roof that was not installed properly. If the roof is still under warranty who do we hold accountable. Best Rv in Turlock, Supreme Genisis or Pacific Coachworks? If the company was out of business in the first year we had repairs and it was no problem why do we have a problem now?

  

  Business Response

  Date: 08/30/2024

  Greetings,
  We appreciate the customer feedback; however, Best RV is considered the Dealer for selling the specified RV in 2020. However, Best RV Center does not carry this brand anymore. The purchased RV Brand is still carried by the manufacturer's new owner, Genesis ******** All ****** models are still available on the manufacturer's listed brands at their website: **********************************************************.

  
  The manufacturer warrants the RVs roof structure for ten years from the date of purchase, provided the customer follows the manufacturer's recommended maintenance schedule. The Customer should cover the regular maintenance, similar to any car's regularly recommended maintenance schedule.Best RV Center is capable of carrying out the specified maintenance at a cost.

  
  In case of manufacturing defects, the customer must have authorization from the manufacturer for any authorized dealership within the country to perform the necessary repairs.