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Business Profile

Online Retailer

Trevorn.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered dog containment fences. 8 panels, 29 inches tall. For $39. Got a set of earmuffs.Not sure of the date, less than a month ago. Never recieved an order number. Recently, did a search and saw terrible reviews. One person got gray earmuffs. So, today, I knew that I had been decieved.

  • Initial Complaint

    Date:03/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered earrings and got a stupid stocking cap. No wonder they have an F from the bbb. Do NOT order from this company! Spent 34 dollars for a stocking cap.

  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a package from Online Reseller from ********************************************************************************** containing ear muffs that I did not order. I don't know who this company is and did not order these. My daughter who lives in ******* ******* received a pair today as well. This is scary that this business is sending out unsolicited products to home addresses and I don't know who they are or why they sent them.

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know what I ordered but yesterday I got package from a Online seller ****************************************************************************** package contain a earmuff, living in ** I would never have a use for this and that is why I am trying to find out what I bought and didn't get. Also trying to find out how much money was stoled.I see you have many complaints about this company scam.Thank you *********************

  • Initial Complaint

    Date:01/19/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gaming table for $46.97 in December with a promised delivery date before Christmas and was sent an ink pen in late Jan. I have seen many of the same complaints online. I believe this company may advertise for item they do not have and than send other item of less value in hopes that the customer is confused and doesnt think to try to get a refund..

  • Initial Complaint

    Date:01/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in November from a company that I thought was legitimate. The website stated that the merchandise would be delivered in a weeks time. I never received what I ordered. I was sent an email immediately after I placed the order. I was provided update status on the order which I now know is fraudulent. I have made numerous attempts to contact the company at the email address provided and have never heard a word back from them. 2 days ago I rcvd some little fake ring from an unfamiliar "Online" seller. Upon further investigation I've read where the same thing has happened to other consumers. The website promises "Quick refunds", "Customer satisfaction" etc. I want my money back. I will be filing a fraud complaint with my card holder. These people are committing theft and should be criminally charged with wire fraud.

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No paperwork inside. Did not order anything from this company. So far not showing on any credit card.it came from online seller from Easypost. **** tracking # **** **** **** **** **** 33. First Class Pkg. Thanks for any help.

  • Initial Complaint

    Date:12/28/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fiance bought items through ******** marketplace for Christmas in the sum of about $375.00. The items we're supposed to come from ***** but got held up approximately 20 or so days in **********. Today we received a package from ************************************************************ in *****, **********. The items in the package were a pair of earpods and a nano sprayer of some sort. Not at all what my fiance had ordered.

  • Initial Complaint

    Date:12/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a package that I didn't order. It's a purse have no clue about it.

  • Initial Complaint

    Date:12/12/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 12 I received a Moisoinette ring (fake diamond) that is expandable with no material markings on setting. With it was a quality certificate from GRA or the ****************** ********************* Original label has my name/address with chinese markings. Over top of that is a **** label from Online seller, ******************************************************************************. I have never ordered anything from GRA, nor have I ordered a ring in the last 30 years. There is no bill, invoice, receipt, etc. I cannot find a fraudulent charge on my credit cards or paypal or amazon. **** tracking # is 9400136105155610001097.I am wondering if this is related to an online purchase I made from what purported to be Nordstrom. Billing was to NordPCC. My mastercard contacted me to be sure I made the charge and I said I had. Ordered clothing November 13. Tracking information as of Dec 12 had it in ********** enroute.

Trevorn.com is NOT a BBB Accredited Business.

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