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Business Profile

Online Retailer

Trevorn.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a sports bra on or about April 7. The package arrived without any receipt of invoice and I want to return the item. Unfortunately, the only reference I can find is the return address on the package and I don't know who to call or how to initiate a return. Please provide the information needed to make this return and receive a refund. Thanks, ***************************** ************

  • Initial Complaint

    Date:06/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not purchased anything from this company. I dont know who the Online Seller is! i recieved a empty *** package.My bank account ws hacked I want this individual to go to federal prision and his scamming business need to be shut down for good!

  • Initial Complaint

    Date:05/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OUT OF THE BLUE I RECEIVED A PACKAGE FROM THIS ADDRESS FROM AN ONLINE SELLER. IT HAS A BIG ORANGE COLORED SCARF IN IT. I HAVE NO IDEA WHY IT WAS SENT TO ME. I DO NOT WANT IT AND CERTAINLY DO NOT WANT TO BE CHARGED FOR IT.I HAVE NEVER HEARD OF THIS ONLINE SELLER WHOM EVER IT IS AND HAVE NO IDEA WHY IT WAS SENT TO ME.PLEASE ADVISE ME ON WHAT TO DO NEXT THANK YOU ***************************

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a drone from this seller, which was advertised on ******** website. I paid $49.90 through my debit card, the item never arrived. I did receive a cheap pair of sunglasses, so I contacted the seller through my online receipt which was emailed to me when I purchased original item. They at first denied sending the sunglasses, kept insisting that the drone was delivered. But I kept contacting them, and finally they said that their partner in ***** who supposedly shipped the item, had mistakenly sent out other items thought to be drones. They won't refund my money, unless I pay the shipping to send the mistaken item back. I refused, so now they are playing a game in which they are offering me a partial refund to keep the item, which i don't want. It will cost $15.89 to ship back to Mainland *****. they have offered 35-65% refund so far. This is insane!

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several orders from 6 companies that advertised their merchandise and have yet to receive any orders. Instead I keep getting these ugly silk scarfs from online seller in *****, **. If you look them up they say they are an Amazon warehouse . And if you contact them you speak to a foreigner who only wants your address and phone number. This is a ripoff place and should be shut down immediately. Nothing but spammers and theirs.

  • Initial Complaint

    Date:04/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 8th 2023 I ordered two pieces of yard art for my wife for Mother's Day, the company was on ******** listed as *******, the contact person is *************************** I have tried repeatedly tp make contact and cannot get a response from anyone. It consisted of an Eagle & an Owl for her outdoor patio ******. My package came today which was soley a $5.00 screwdriver and nothing else, the items I ordered were over $36.00 and my card was billed immediately. I just want the items I paid for delivered as promised. Thank you

  • Initial Complaint

    Date:04/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package from online seller . I did not order anything from them. I ordered some clothes from **** and never received anything. It was on ********* After I order I did some research and found it was coming from *****. I opened the package from online seller and there was a ring in the package. I spent $41.00 for the clothes. Should have known better than to order. It wasn't from Macys. If its too good to be true it usually is.The tracking # is **** **** **** **** **** 14 it has an envelope of Certificate of Authenticity from ***************** It has a card with a warranty and an online address to register the ring . www.gra.moissantite.com. I'm not going to do anything with all this stuff. I also know the ring isn't a diamond

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a item from Online Seller with the same address as the company listed here. I did not order this item. Plus it came with postage due. I am afraid that this company is trying to scam me. I have checked my Amazon account and it is not listed in my account history. Dont understand how this company got my information.

  • Initial Complaint

    Date:04/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product, a swing egg chair for 2 with a stand, advertised to be a clearance from a namebrand store and received a generic, sloppy, cheaply made, not even close to the product that I actually paid for. Tried to get a hold of them and still unable to.

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/0922 Debit ***** Uewiy Order # **** Tracking #ZLEUS5000154380YQ Claimed to try and resolve the issue but did not Did not receive my items nor refund

Trevorn.com is NOT a BBB Accredited Business.

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