Business ProfileforPenske Cadillac Buick GMC of South Bay

This complaint is regarding the blatant disrespect, lack of professionalism and common courtesy due to hard working people who are looking to buy a new, safe reliable vehicle for their families. On the morning of December 18, 2022 my wife, 2 kids and I walked into the Penske Cadillac South Bay dealership to meet with *** to purchase a new GMC. We walked in with $15K cash, a pretty decent trade in and a pre-approved check from our credit union ready to make a deal. Long story short, everyone knows how the buying a car dance goes - you meet the sales guy and present what you have. He waltzes out to the money guy and talks it over. The money/numbers guy spins in to say we can't do that or we are losing money if we do that. Then he nods his head, shakes his head, looks down over his spectacles and fox trots out and says let me see what we can do. Then he leaves you waiting with anticipation only to come back and say sorry my friend, we are in the red. We all know that new cars have been in short supply for some time, mostly because of the global pandemic-related scarcity of the microchips needed to build them. As a result, used cars are still more expensive than they were in pre-pandemic times. At any rate, we decided to purchase, however while I was in the lounge waiting with my kids after about 4 hours only to overhear ******** saying. "We are not going to renegotiate the contract with those people. If you do not have the money to buy a car, you shouldn't be here". There were a bunch of other insults that followed that comment, but in that moment, my ears started to buzz and the words sounded so far off. I could not fathom this guy speaking in this way towards my family. The ire was building up in the depths of my stomach. My wife and I had a sidebar to decide if we wanted to go through with the purchase or take our business elsewhere where we'd be referred to as human beings and respected and treated like paying customers. With a heavy heart we purchased the vehicle after being at the dealership for nearly 7 hours with two irritable kids. The purpose of this complaint is to raise awareness on the part of the dealership and potential customers who are in the market for a new vehicle. ******** was completely out of line with his snide remarks and should be mindful of what he says during business hours. For anyone enters the dealership, be on the lookout for him. You will not get the warm and fuzzy customer service due to a hard working person who makes the big decision to purchase a new car. Ordinary people do the best we can, go in with a budget and don't expect the dealership to have an attitude with us or mistreat us because we chose not to finance our vehicle through their company. ******** could benefit from some professional development, cultural sensitivity and common courtesy classes. The dealership needs to find a way to remedy the embarrassment caused to me and my family. They should provide a complementary service or something.