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Business Profile

Computer Software

Wolters Kluwer

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 11 Customer Reviews

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Review Details

  • Ty M

    Date: 07/26/2023

    I purchased a new tax software from WK in May 2023. BIG BIG BIG MISTAKE! While I was considering their product, it was so easy to speak with someone. The second I signed up, it was over. This company truly has the worst customer service of ANY company that I have ever experienced. Now, to be clear, I am not talking about their basic customer service department. I am talking about the Sales Person, that signed me up. I'm talking about her manager or maybe his/her manager. SOMEBODY! I realized that their product just wasn't for me and my business. I never received even 1 returned phone call or email. NOT ONE! So today I decided to go through their customer service department and set up a case which I titled "Close My Account". Within an hour I got an email saying the case was closed. That's it. There wasn't anything about my actual account being closed. No, I'm so sorry that this didn't work out for you. No, I'm glad you're gone. NOTHING. Can you tell that I am frustrated? All I can say is BUYER BEWARE!

Wolters Kluwer is NOT a BBB Accredited Business.

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