Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice from this company for $513.29. Googling the information it appears to be a for a textbook. I never purchased this textbook. I never received this textbook. In fact, about a week prior to receiving this notice my credit card company alerted me to possible fraud in this amount. I confirmed it was a fraudulent charge and declined the charge.

  Business Response

  Date: 08/06/2025

  We received your concern from the Better Business Bureau of Silicon Valley Consumer Complaint #******** (R-001), and responded to the complaint with the following message.
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and confusion you experienced.
  
  Upon reviewing order K1423633, we found that while an online order was initiated using your billing information, it was submitted as a proforma order and was never processed for fulfillment. This type of order remains pending until an alternate payment method is provided. We have confirmed that no charges were made to your credit card, and the proforma order has since been canceled.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out. Were here to help.

   

  Thank you,
  
  ***** ******
  Customer Service Manager
  Health Learning, Research & Practice
  
  Office ************
  ***********************************************************************

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wolters Kluwer Client ID: ******* Invoice Number: ********** Amount Charged: $10,374 Contract No.: ******** I am encountering significant issues with the billing department. Wolters Kluwer has charged me $10,374 for ATX software installations across multiple locations. As a loyal ATX user for over a decade, *** recently faced persistent slow connection speeds when accessing ATX remotely from home to my office. To resolve this issue, I installed ATX software on my home PC and attempted to e-file directly from there, but the connection speed remained poor. Subsequently, I replaced my PC and installed the software on a laptop as well. Additionally, I moved to a new residence and, while traveling abroad, purchased another PC and installed ATX to test its functionality. I understand my situation is somewhat complex. The billing department claims *** is installed on six PCs, but I only recall installing it on five. My primary usage occurs at my office and home, which are the two main locations with active e-filing. The other installations were used briefly for minimal file access and occasional e-filing. My account manager, ********, acknowledged my situation and mentioned he had also attempted to contact the billing department on my behalf. I explained that I was unaware of the terms regarding installations across multiple locations and provided context for why these installations occurred. Despite this clarification, the billing department denied my dispute and escalated the invoice to a collection agency. This charge is unreasonable. Wolters Kluwer could have implemented measures to prevent unauthorized installations, as many software companies restrict installations by locking IP addresses to specific locations. If such restrictions had been in place, I would have been aware that installations in other locations were not permitted.I have small tax firm with only 1 employee. My gross receipt is only around $100,000. Please resolve my case.

• Initial Complaint

  Date:07/15/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased and used ATX tax software for several years, I pay for the annual subscription in the $2,200 range. That is paid prior to the tax season in August-December. In May of 2025 I received an additional invoice of $7,241 claiming a breach of license agreement. I have e-mailed and called on the phone more than 10 times disputing this invoice. I am only allowed to talk to a customer agent and they will not transfer me to anyone who can resolve my complaint. They only say they will note my call in the file that it is currently under investigation. I have not been contacted from the investigation division, I have not been given any way to contact the investigative division directly, I have not violated the license agreement. As of this date the invoice is still active and they say if it is not paid it will be referred to collections and they will suspend my account. Attached is an email referencing the invoice with a name and contact info. I called the number which came back as not a valid number, I emailed with no response. I would like ******* Kluwer to cancel the invoice as I have not violated the license agreement.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2025 I experienced technical difficulties accessing the website ***** Visual Guide to Physical Examination. Upon communicating with staff, I was instructed to purchase a bundle that includes both a physical copy of a text and digital access to services. Unfortunately, this was not the correct troubleshooting process because the purchase did not grant access to this specific online service. The textbook never arrived in the mail. It is unethical to promote an unrelated purchase to troubleshoot technical difficulties. I would respectfully ask for a full refund on this order.

  Business Response

  Date: 07/10/2025

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and confusion you experienced.
  
  After reviewing your order and the circumstances surrounding your purchase, we discovered that the version of the product you selectedincluding the print textbookwas not intended to be available for purchase at the time. We understand how this may have led to frustration, especially when you were seeking assistance with accessing the ***** Visual Guide to Physical Examination.
  
  As a result,we have issued a full refund for your order. You should see the refund reflected in your original payment within 7-10 business days.
  
  We appreciate your patience and understanding and are taking steps internally to ensure this issue does not happen again. Please don't hesitate to reach out if you have any further questions or need additional support.
  
  
  Thank you,
  
  ***** ******
  Customer Service Manager
  Health Learning, Research & Practice
  
  Office ************
  Fax ************
  
  ***********************************************************************
  
  Wolters Kluwer
  *******************************************************************************************************
  
  ******************************
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sold tax software which did not work and had lots of errors. I attempted many times to report and have the problems fixed and ****** Kluwer ignored all requests. I attempted many times to contact them about issues and cancel the software purchases and also told them I am not using as it does not work and had to purchase another program so I could complete clients Tax Returns. They ignored all my requests and now are attempting to renew my purchase when again have told them I am not interested. It is my belief this company is a fraud, a scam. They make it virtually impossible to contact anyone and ignore all requests.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice Number Client PO # Reference # Invoice Date Due Date Amount Due ********** ********** 11/05/24 12/05/24 USD ******** ********** ********** 11/05/24 12/05/24 USD ****** ********** ********** 12/01/24 12/31/24 USD ******** ********** ********** 01/01/25 01/31/25 USD ******** ********** ********** 02/01/25 03/03/25 USD ****** ********** ********** 05/01/25 05/31/25 USD ****** Fraudulent Request of Balance as of 5/28/2025 ********* I am requesting Wolters Kluwer cancel the above invoice(s) and account account Medium: **********, in the amount of $ 18, ******. In November 2024, I signed a contract for Wolters Kluwer tax software that I nor any person within my company was able to access. From November until December several failed attempts to communicate with the sales rep ******* ****** and the support services regarding the services "promised" by Wolters Kluwer were never fulfilled. I contacted Wolters Kluwer and ******* ****** about not being able to access the software. After receiving no response and no support services, I requested to have the account cancelled. And since no funds were ever exchanged, I am requesting that the invoice for the account be removed and the account closed.Since I made the request to have the account closed in December 2024, Wolters Kluwer continued to invoice me demanding payment. However, no one has reached out to provide support to access the *********** continuing to charge for services never rendered is unfair business practice on their behalf.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company keeps receiving invoices from Wolters Kluwer. We don't have an account with them, we don't use their services, we have never signed up.

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against CCH/Wolters Kluwer regarding their unfair business practices and poor customer service. My company has been experiencing significant issues with their software, specifically the SureTax code installed in our ERP system (D365), which has led to the creation of hundreds of duplicate invoices on a monthly basis.Despite our tireless efforts to resolve these issues, CCH/Wolters Kluwer has been uncooperative and has instead charged us late fees for not submitting tax statements within the agreed time frame. This has resulted in disputed invoices, including invoice #********** and invoice #**********.We have opened multiple support cases (Case #******** and Case #********) to address these issues, but they were abandoned by CCH/Wolters Kluwer without proper resolution. Their support team has been unresponsive, and we have been passed from one department to another without any meaningful ************* addition to the technical issues, CCH/Wolters Kluwer has attempted to charge us significant fees for fixing the errors caused by their faulty software. This form of revenue generation is immoral and unjustified, especially considering we have been a loyal customer for many years.I am currently communicating with the ************************ (***) regarding this matter, and I am seeking your assistance to escalate this issue and hold CCH/Wolters Kluwer accountable for their actions. I have attached supporting documents explaining why we refuse to acknowledge these charges as legitimate.Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Informed company that we would not be renewing ************************* prior to our renewal date. We then received a late notice regarding payment for such services. Contacted the office and provided requested documentation. Have since received another late notice, when contacting again we were informed they had received no documentation and when I indicated I had documentation of their receipt, they hung up.

  Business Response

  Date: 03/24/2025

  Hello,

   

  I have verified with the Delaware Secretary of State that CT is no longer listed as Registered Agent.  The invoice for the year 2025 has now been made void in our system.  There is no balance due and no further invoices will be sent.

   

  I apologize for the lack of responses on your initial inquiries to ***************

   

  Will 

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From July 2024 to Feb 2025 (Current), we have been continually attempting to fix Wolters Kluwer Accounts Payable with our account. Our sales contact has already confirmed that Wolters Kluwer has incorrectly charged our account (we are below are filing quota per contract). We have confirmed it by email with the ** ***** member. For 8 months straight, every month, an email from ** member (several different AP contacts) keeps contacting us for these invoices. We keep sending the same email that the sales contact instructed to remove them. We have sent it 8 times to the same AP member, and 2 other times to new ** members. Each time they call us, and we explain repeatedly to a new ** member. We have created a support ticket, which they still did not remove or clarify the invoices. They don't check the ticket or past email.We are contacted again by separate email that they will turn off our contracted service during our current tax season. We are beyond frustrated and angry at the harassing emails and calls, and wasted our time during tax season. We should invoice Wolters Kluwer for our consulting and AP handling.