Complaints
This profile includes complaints for RealtyStore.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 72 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting random charges to my account from Nat*RealityStore.com
###-###-####. I have screen shots of the purchases this pay month.
Business Response
Date: 12/22/2022
In response to the complaint, our findings show that on 7/27/2022, the customer successfully enrolled in a 30-day $1.00 trial membership. The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, he was charged the monthly subscription fee. All of these details, including trial length, trial price, and the membership fee, can be found on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign-up. Our name and contact information appeared each month on the customer’s credit card statement next to the transaction. On 12/10/2022, the customer emailed us the message “I need to cancel”. The account was immediately canceled.
All registering members agree to be billed for a $1 trial membership fee and then a monthly membership fee each month thereafter until the account is canceled. The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account. We require all members to provide their full name, email address, home address, phone number, and complete credit card information when registering for an account.
We have provided the customer with one-time courtesy credit of $49.60. We have contacted the customer and left a voicemail notifying him of the credit. Please let us know if you have any further questions.
Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company does not provide any service. I have tried to cancel and they are obviously running a scam- “thank you for your patience” repeatedly plays while the wait time exceeds their estimated hold time. I am now on the line for over 14minutes for a “4minute hold time”. I have not received any foreclosure listings since signing up. They don’t provide any real service. Total scam.Business Response
Date: 12/21/2022
We apologize that our system did not provide the customer with an accurate assessment of her wait time. The wait time is an estimate based on the number of calls in queue and our average handling time. These variables can fluctuate and result in a lower or higher wait time. On 12/15/2022, the customer contacted us. She requested a cancellation of the account and a refund of her subscription charge. Since the charge was legitimate, we requested her to complete a refund application to be reviewed by our legal and accounting department. She agree to complete the application and return for consideration. The customer did not complete and return the application. We have provided the customer a refund. We called and left her a message. We are sorry that she was not able to find any foreclosures in her area. The availability and quantity of foreclosures in an area are dictated by local market conditions. Please let us know if you require any further assistance with this matter.Initial Complaint
Date:12/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the response made by the business in reference to complaint ID 18578819, and find that this resolution is satisfactory to me.
Regards,
K******* *******Business Response
Date: 12/21/2022
Thank you for the opportunity to address the customer's concern. We contacted the customer and provided a one-time credit for the inconvenience on 12/16/22. The customer is satisfied. Please let us know if you require further information.Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Name is Jeffrey Persing..My chime card was charged 49 dollars after I contacted them by phone and canceled my membership...I need that money put back on my chime card please...Thank you..Business Response
Date: 12/14/2022
The customer contacted us on 12/4/2022 requesting cancellation and refund. Our representative explained the charges. Although the charge was valid, our represntative canceled the account and provided a refund. This was all handled prior to receivng the BBB complaint. This matter is closed.Initial Complaint
Date:11/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the response made by the business in reference to complaint ID 18348183, and find that this resolution is satisfactory to me.
Regards,
S**** *******Business Response
Date: 11/08/2022
On 10/31/2022, the realtor contacted us, wishing to discontinue access to our lead generation program. Unfortunately, he contacted the wrong department. Our representative provided him with the correct telephone number. The automated response system does provide customers with access to a corporate directory but gives you an option for the general mailbox to leave messages. We contacted the customer and apologized for the delay in returning his call. We handled his request, and the customer was satisfied. He stated that he would remove the complaint. Based on the customer’s feedback, we have made modifications to the lead generation program's interactive voice response system.Initial Complaint
Date:10/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the response made by the business in reference to complaint ID 18239855, and find that this resolution is satisfactory to me.
Regards,
K***** ********Business Response
Date: 10/25/2022
In response to the complaint, our findings show that on 9/16/2022, the customer successfully enrolled in a 30-day $1.00 trial membership. The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, she was charged the monthly subscription fee. All of these details, including trial length, trial price, and the membership fee, can be found on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon signup. In addition, our name and contact information appeared each month on the customer’s credit card statement next to the transaction.
The customer contacted us on 9/16/2022, requesting cancellation. The representative presented the customer with the opportunity to continue using the service at a discounted price. The customer accepted the offer.
Our representative processed the order and sent the customer login information. On 10/18/2022, the customer called, claiming that she canceled the account. Our representative explained that she agreed to extend the account for a discount. She offered the customer a refund application to be considered for a refund. The customer declined and requested a supervisor. Our representative placed the customer on hold, but she disconnected the call. Our representative attempted to contact her but could not reach her due to her calling from her work.
Our representative forwarded the case to the supervisor, who refunded the membership fee the same day, although the charge was valid. The supervisor also called and left a message about a refund. This should close the matter.Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The properties listed on the website are not on foreclosure, they are not even up to date. I called the company to cancel my membership, waited on the phone for 10 minutes, only to have the company hang up on me. Please help me resolve the issue.Business Response
Date: 10/25/2022
In response to the complaint, our findings show that on 8/16/2022, the customer successfully enrolled in a 30-day $1.00 trial membership. The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, he was charged the monthly subscription fee of $49.60. All of these details, including trial length, trial price, and the membership fee, can be found on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon signup.
The customer stated that the properties listed on the website were not foreclosures. Our website contains a variety of houses - foreclosures, rent-to-own, for sale by the owner, etc. If the customer could not find any foreclosures, there may not have been any available in his area at this time.
The customer also stated that the properties on our website are not up-to-date. The accuracy of our website is a top priority for us. We provide our subscribers with access to over one million listings. Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers. These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of the listing changing (i.e.) sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.
Lastly, the customer stated that he had to wait for 10 minutes to have the company hang up on him. We only have one record of the customer contacting us. He contacted us on 10/17/2022. He expressed dissatisfaction with the house presented on our website and wanted to cancel. The representative processed the cancellation and even confirmed receipt of the cancellation email by the customer. There was no mention of waiting for 10 minutes or disconnected calls.
As a one-time courtesy, we have refunded his only subscription fee since he was dissatisfied with our service. This should close the matter since the account was already canceled by the customer.Initial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the response made by the business in reference to complaint ID 18013273, and find that this resolution is satisfactory to me.
Regards,
T****** *****Business Response
Date: 09/17/2022
On 9/12/2022, we received a complaint from Better Business Bureau on behalf of a consumer about her home appearing on our website. Upon receiving the complaint, we quickly located and removed the listing from our website in accordance with our policy. The homeowner may request removal of his/her property from the website via our customer service department, email, or letter. We will promptly remove the property. Removal procedures and contact information are available on the website.
The accuracy of our website is a top priority for us. We provide our subscribers with access to over one million listings. Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers. These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.) sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.
Our business depends on providing our paying members with the best information available. This is why we remove property at an owner’s request without requiring the property owner to present any documentation. Our goal is to process all listing removal requests upon receipt of call, email, or letter. The property will be removed from the website within 24 hrs.
We sincerely apologize for any inconvenience. The homeowner can be assured that the request was handled promptly. Please have the homeowner clear browser history before checking to see if the property has been removed (sometimes the property ad may be saved in cache).
If we can be of any further assistance to the Better Business Bureau, please do not hesitate to contact us.
Thank you,Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because: it is not clear to me that you have removed our property from your database. This is my formal request to remove our property from your site. please confirm that has been completed asap.
Regards,
D****** *****Business Response
Date: 09/13/2022
We express our sincerest apologies for labeling the property as a foreclosure. The accuracy of our website is a top priority for us. We provide our subscribers with access to over one million listings. Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers. These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.) sale or withdrawal of the property, delays in updating public records by banks and owners, clerical errors, and system issues.
Our business depends on providing our paying members with the best information available. This is why we remove property at an owner’s or realtor's request without requiring the property owner to present any documentation. Our goal is to process all listing removal requests upon receipt of a call, email, or letter. The property is removed from the website within 24 hrs. We can assure the customer that we promptly removed the property. We again apologize for the inconvenience.Business Response
Date: 09/14/2022
The property has been removed. Please ask the property owner to clear the browser cache and remove cookies. Sometimes, the imagery is saved in there. Thank you.Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I looked at Realtor.com today and notice MY HOUSE listed as a foreclosure in an ad for these people. My house is NOT on the market, nor is it a foreclosure. I live in a small town and don't need people thinking my house is foreclosing!!Business Response
Date: 09/04/2022
On August 26, 2022, we received a complaint from Better Business Bureau on behalf of a consumer about her home appearing on our website. Upon receiving the complaint, we quickly located and removed the listing from our website in accordance with our policy. We called the customer and left a message that the property has been removed.
The homeowner may request the removal of his/her property from the website via our customer service department, email, or letter. We will promptly remove the property. Removal procedures and contact information are available on the website.
The accuracy of our website is a top priority for us. We provide our subscribers with access to over one million listings. Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers. These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.) sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.
Our business depends on providing our paying members with the best information available. This is why we remove property at an owner’s request without requiring the property owner to present any documentation. Our goal is to process all listing removal requests upon receipt of call, email or letter. The property will be removed from the website within 24 hrs.
We sincerely apologize for any inconvenience. The homeowner can be assured that the request was handled promptly. If we can be of any further assistance to the Better Business Bureau, please do not hesitate to contact us.
Thank you,
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.