Complaints

This profile includes complaints for YourScoreAndMore.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  YourScoreAndMore.com

  310 N Westlake Blvd Ste 200 Thousand Oaks, CA 91362-7000

  
• 

  YourScoreAndMore.com

  5951 Encina Rd Ste 208 Goleta, CA 93117-6252

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3rd, 2024 I noticed a pending charge on my debit card for $34.94 from a company "Your Score and More" Im a single mom I'm disabled retired, I live on a fixed income $1202 a month. I receive some government assistance for housing, food and medical, but I still have to pay for my utilities, transportation costs,gas,auto insurance, laundry, all non food items, etc. The reason I mentioned this is because my money is budgeted right down to the last penny every month. I can't afford to sign up for some credit monitoring service that costs $39.49 a month. My money fell short in August 2024, I looked at my bank statement for August and there's a transaction for $39.49 on August 1, 2024 for "Your Score and More" so I sent an email to this company telling them that I never ordered this service to cancel whatever this service is and refund my money. The sent me an email back stating that I ordered this service on July 1, 2024 that I paid $1 for a 7 day trial, which I did NOT do!! So I looked at my bank statement for July 2024 it shows a transaction on July 1, 2024 from "Your Score and More" for $2.95 not for $1 as they claim I paid to start this service. That statement alone made by a representative claiming I paid $1 for a 7 day trial was a false statement, proves to me that this company committed fraud against me and somehow obtained my debit account card number and billed my debit card 3 separate times. I am asking this company to refund the amount of $82.83 back to my debit card. I told the company that If they don't refund my money, that I will contact the sheriff's office and report this business for fraudulent business. The company responded with that they have cancelled my account but there wouldn't be any refund!! I want the money back that they stole from my checking account. I was a unauthorized transaction

  

  Business Response

  Date: 09/14/2024

  In response to the complaint, our findings show that the customer has had several different accounts with us.  She enrolled in a trial promotion for CreditReview.Co on 01/9/2023, YourScoreand More on 1/11/2023, YourScoreandMore on 7/5/2023, and CreditReview.Co on 7/12/2023.  The customer canceled the accounts except the YourScoreandMore, which opened on 7/5/2023.  As per the acknowledged membership agreement, the customer was charged a monthly subscription fee. All of these details, including trial length, trial price, and the monthly membership fee can be found on the sign-up page, our Terms and Conditions page, and the Welcome Email that is sent out immediately upon sign-up.

  
  In order for us to bill the credit card, the customer’s card issuer approved the billing zip code and address/AVS entered by the customer.  We also require customers to enter a credit card CVV number to finalize the transaction. The customer also accessed her credit score, so she would have had to answer personal questions from public records that only she would have known. In addition, the email address and telephone number listed on the BBB complaint match our records on file.   
  On 9/3/2024, the customer sent us an email claiming that she was a victim of identity theft and requested a refund.  Our representative sent her a refund application to complete and return with a police fraud report for refund consideration on the same day. We never sent her any communication stating that we would not consider refunding the charges.  The customer never returned the refund application.

  
  Although we have no reason to believe that these charges are not valid, we have refunded $82.83 to the card on file.  Please let us know if you have any further questions.
  

  
  

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is impossible to cancel memberships. I don't use the service so there's point in me having one or paying for it. When you do try to cancel it they offer no refunds and instead some coupon plan thing that isn't worth it at all but they push until you feel like you have no other choice but to accept it so you're not wasting your money. Canceling a membership should be easier there should be an option on the website. 

  

  Business Response

  Date: 08/28/2024

  In response to the complaint, our findings show that on 02/21/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to yourscoreandmore.com.  The customer states that it is difficult to cancel and that there is no option to cancel online.

  We provide our customers with multiple options to cancel their membership. 
  Customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number can be found on our website.  In addition, our contact number is located next to the transaction on their monthly credit card statement. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  We see that the customer called our support team on 05/31/2024.  The customer support agent did in fact provide a retention offer that includes the service at a discounted rate along with a Dining Rewards Coupon.  During this call, the customer confirmed very clearly, 3 times after the offer was presented that agreed to the discounted rate.  Note: we record all calls.

  We also contacted the 3rd Party Company that provides the Dining Rewards Coupons, and we confirmed that the customer opened the coupon and activated it for use.

  Upon receipt of this complaint, the account was canceled, a cancellation email was sent, and as a courtesy a 1 time refund was provided to the customer.

  No further action is required.  Please contact us if you have additional questions.
  

  
  

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription almost 2 weeks ago. They billed me told $7.99. I contacted customer service to see what was going because I shouldn’t been billed. Turns out as they say my subscription was still active which is not true. So she canceled my subscription but said she can’t issue me a refund. She was more concerned about sell me more product and telling me about the company after I said a bunch of time I just want to make sure this time this thing is canceled.

  

  Business Response

  Date: 07/29/2024

  In response to the complaint, our findings show that on 07/16/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com Single Credit Protection Plan and Additional Identity Protection.  The customer did not contact us prior to the end of the trial and as per the membership agreement that the customer acknowledged, we charge the credit card on file for the monthly membership. All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. 

  
  Customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  Our records show that the customer called on 07/23/2024 to cancel, the same day the trial ended and the first billing occurred.  In an effort to retain the customer our agent explained the benefits of the service and offered a discounted rate and a $25.00 shopping rewards coupon.  When the customer did not accept the retention offers, the agent canceled the customer’s account and explained the refund policy.  We apologize for the inconvenience and are working with the agent who handled the cancellation. 
  In summary, the customer can be assured that her account was canceled and the 07/23/2024 charge voided.

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are saying I signed up for a “7 day free trial” and then would charge me $10 a month after that. I never signed up for the trial. They have not tried to resolve the issue. And on top of saying they charge $10 a month, they have been charging an account I don’t often check $20 a month, so that is double the agreement that never happened anyway. Im not sure what the business does, as they have never provided me any assistance. I am seeking $330 paid back to me immediately.

  

  Business Response

  Date: 07/25/2024

  In response to the complaint, our findings show that on 07/18/2023, the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the membership.  All of these details, including trial length, trial price, the membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  We provide multiple options for customers to cancel their membership, they can contact our customer service center during business hours, email us anytime or online using our “Contact Us” page.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  On 07/20/2024, the customer called our customer service center to cancel his account and request a refund for charges he stated he was not aware of, but did acknowledge signing up for the 7-day trial.  Our agent explained the membership he had signed up for and the services it provided,  along with the Terms and Conditions he agreed to when he signed up for the trial membership.  Our agent canceled the customer’s account and explained our refund process.  The customer acknowledged receipt of the refund process emailed to him while on the call with the agent and disconnected the call.

  
  Upon receipt of this complaint, our agents have attempted to contact the customer multiple times via phone and email to discuss a resolution.  The customer has not responded.  As a one-time courtesy, we have provided the customer with a refund for the 5 most recent charges. Please let us know if you require further information.

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My subscription was suppose to have been cancelled and it still charging me

  

  Business Response

  Date: 07/25/2024

  Our findings show that on 09/17/2023, the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com’s Single Credit Protection Plan.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. 

  
  On 12/13/2023, the customer called to cancel their membership.  Our agent explained the benefits of the service and offered the customer a 50% discount off the subscription fee and a $25 Shopping Reward coupon.  The customer accepted the shopping rewards and the agent believed the customer accepted the discounted membership. The customer’s account was not canceled.  We apologize for the inconvenience and are working with the agent who handled the cancellation.

  
  In summary upon receipt of the BBB complaint on 07/19/2024,  the customer’s account was canceled and the pending charge voided.  On 07/25/2024 a refund was issued for the 4 additional charges. No further action is needed at this time.

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount charged on my card:
  • It charged my card of 1.00
  • it charged 9.94
  Date it happened:
  • June 13, 2024
  • July 5, 2024 3:28 am

  

  Business Response

  Date: 07/12/2024

  Our findings show that on 06/13/2024 the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we attempted to charge the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  Customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  On 07/05/2024, the customer called to cancel her membership.  Our agent explained the benefits of the service and offered the customer a 50% discount off the subscription fee and a $25 Shopping Reward coupon.  The customer agreed to keep the standard membership service and accepted the Shopping Reward coupon.

  
  During the call with our agent the customer mentioned that she tried to cancel online but it would not allow her to.  We have tested the online “Contact Us” form process and found it to be in working order.

  
  In summary upon receipt of the BBB complaint on 07/05/2024,  the customer’s account was canceled and as a one-time courtesy a refund was issued.  No further action is needed at this time.

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried over and over contact of business for them to stop. They're automatic payments. And they will not answer any emails or telephone calls or voicemails. I have attempted numerous unsuccessful attempts to cancel the subscription to have them. Stop billing my account with no results. Whatsoever, not even an email. I want my subscription canceled. I want other consumers to be aware. If this company seems like a fraud, and I just want my money back. And for them to stop biking my bank account.

  

  Business Response

  Date: 07/11/2024

  Our findings show that on 05/13/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com. The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we attempted to charge the credit card on file for the monthly membership fee.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  In the customer’s complaint, the customer indicated that he had tried multiple times to cancel and stop the retry billing with no answer to emails or telephone calls.

  
  We offer our customers multiple options to cancel their membership, they can contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, we have no record of the customer contacting us during the trial period or after the membership commenced, by phone or email. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately. 

  
  In addition, the customer indicated that we kept attempting to take money from their credit card.  At the end of the trial period the customer is billed for the monthly subscription if they did not cancel during the trial and standard retry billing occurs. 

  
  In summary upon receipt of the BBB complaint on 07/05/2024,  the customer’s account was canceled and as no charges were collected, no further action is needed at this time.

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $39.94 on 6/28, after filing MULTIPLE claims to cancel my account. The customer service was less than stellar. I was told they do not give refunds, and that I could get a "coupon" for a "partial refund". The representative would not give me any businesses where that "coupon" could be used. I was told to get an actual refund, my claim would have to go through legal and accounting, and it could take up to 20 days to process that refund. I'm sure they will respond here and state that I did the $1 trial (which I did, and attempted to cancel multiple times after). My bank declined the charge on 6/25, as desired, and this business sent through another charge 3 days later, despite my multiple requests to cancel. DO NOT USE THIS BUSINESS.

  

  Business Response

  Date: 07/02/2024

  Our findings show that on 06/18/2024 the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com.  We have no record of the customer contacting us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  Customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  On 06/28/2024, the customer spoke with our customer service representatives stating she had submitted multiple requests to cancel her account before the end of the trial via the Contact Us page. We have tested the Contact Us page and found it to be in working order.

  
  Our representative let the customer know we did not have any record of her contacting us through the Contact Us page and proceeded to explain to the customer our refund process as well as offering her discount coupons worth $25.00 to use at her choice of business. Our representative was not able to provide the specific businesses the coupons were good at, as that information is provided when the coupon is emailed to the customer. 

  
  As we had not received the customer’s request to cancel her membership, we attempted to charge the card on file for the monthly membership fee.  When a transaction is initially declined we attempt to collect the amount due again within a few days as part of our regular billing process.

  
  On 06/28/2024, as a one-time courtesy, a refund was issued.  Please let us know if you require further information.

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21914968, and find that this resolution is satisfactory in regards to my refund; however, I stand by my statement that I made several attempts to cancel my account, and that those attempts were not successful, as the business did not receive my messages apparently. For anyone reading this, this is an absolute scam, and they should be audited and/or shut down. 
  
  
  
  Regards,
  
  
  
  H***** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an account with you. My free trial was ending and I went to try and cancel my membership but it doesn't let me. Just redirects to the login page. There is nowhere on the site to cancel anything. Yet they still keep trying to charge my card. Have been unable to contact anyone about the matter

  

  Business Response

  Date: 06/28/2024

  Our findings show that on 05/08/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we attempted to charge the credit card on file for the monthly membership.  

  
  The customer stated in the complaint that she went to try and cancel her membership but it wouldn’t let her. Just redirects to the login page. There is nowhere on the site to cancel anything.

  
  We provide our customers with multiple options to cancel their membership.  Customers may contact our customer service center during business hours, email us anytime or use our “Contact Us” page, to cancel their service. The Contact Us page does redirect the customer to login into their account where they can utilize the cancellation.

  
   Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  On 06/21/2024, the customer’s account was canceled and no charges were collected.  Please let us know if you require further information.

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly tried to cancel service with this company and I still continue to have $ taken from my account! I do realize there is a trial period for $1, however I've canceled (well, attempted to cancel) prior to the end of the trial period! This has been an on-going issue for several months and is ridiculous. I would like my account canceled permanently and all money taken from my account returned as these were NOT authorized withdrawals! This is unacceptable and appears to be a problem for multiple customers! Hopefully steps will be taken before a lawsuit is filed due to such practices!

  

  Business Response

  Date: 06/20/2024

  Our findings show that the customer enrolled in a 7-day $1.00 trial membership on 03/14/2024 and canceled that membership on 03/22/2014. On 05/25/2024, the customer successfully enrolled in another 7-day $1.00 trial membership to Yourscoreandmore.com. Our records show that the customer logged in multiple times utilizing the services after completing the verification process.  The customer did not contact us during the trial period to cancel the new membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the membership.  All of these details, including trial length, trial price, the membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.   Our records also show that this is the second time this customer has signed up for a trial membership and did not cancel during the trial. 

  
  The customer stated, “ I do realize there is a trial period for $1, however I've canceled (well, attempted to cancel) prior to the end of the trial period! This has been an on-going issue for several months and is ridiculous.”

  
  We have no record of the customer attempting to contact us to cancel the membership sign up activated on 5/25/24. Customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  On 06/17/2024, the account was immediately canceled. Again, we have no record of any previous attempts to cancel the account.  On 06/17/2024,  as a one-time courtesy, we provided the customer with a refund. 

  
  Please let us know if you require further information.