Complaints
This profile includes complaints for YourScoreAndMore.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 71 total complaints in the last 3 years.
- 24 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello I been charged twice for 39.94 the fist time I tried to dispute it but never got the money back and I tried canceling the subscription but I keep getting charged for something I don’t use I would like to be refunded for both transactions because that was not approved by me
Business Response
Date: 11/03/2022
In response to the complaint, our findings show that on 9/17/2022, the customer successfully enrolled in a 7-day $1.00 trial membership to YourScoreandMore.com - the ultimate resource for obtaining your credit score and protecting your online identity. The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, he was charged a subscription fee of $39.94. All of these details, including trial length, trial price, and the membership fee, can be found on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign-up.
In order for us to bill the credit card, the customer’s card issuer approved the billing zip code and address/AVS entered by the customer. We also require customers to enter a credit card CVV number to finalize the transaction. The customer also accessed his credit score and viewed other features, so he would have had to answer personal questions from public records that only he would have known. The customer clearly logged on and used the account.We have no record of the customer contacting us. The information provided in the complaint does not match the information used to register the account. It is possible that our representative was unable to find the account.
Customers can cancel account via email, interactive voice response, or the customer service center. In order to cancel the account, the customer must provide the account number, telephone number, or email address for us to locate the account. All of this information is provided during registration and after registration via a Welcome Email.
Although the charges are valid, we have refunded the two subscription fees. Please let us know if we can be of further assistance.Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 16, 2022 I was attempting to check my credit scores when I came across your score and more. I accepted the $1 payment and would just cancel before the $39 payment due to I didn’t want to pay that much a month. I have attempted several times to contact with is company because they won’t allow you to cancel your membership without calling. Every time I call I reach “housinglist.com” who states they’re not affiliated with “your score and more” and they cannot cancel my membership. Each time I have called the ###-###-#### number that is on your score and more website to cancel your membership.
How can a business offer this assistance and then when you go to cancel you can’t even get ahold of the business. Not to mention the number the business website gives you doesn’t even go to them. I’m not unable to cancel this membership due to not being able to find information..Business Response
Date: 10/24/2022
Thank you for the opportunity to address our customer's concern. We are sorry that she experienced difficulty reaching us. We have not had any issues with our telephone system. The customer contacted us 10/23/2022 and the charge was voided at that time. The customer was informed that the charge was voided and the account canceled. An cancellation email was also sent. This matter was already resolved.Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has repeatedly charged my account even after canceling subscription multiple times and have refused to give refund even though the subscription was canceled multiple timesBusiness Response
Date: 09/30/2022
In response to the complaint, our findings show that on 9/15/2022, the customer successfully enrolled in a 7-day $1.00 trial membership to YourScoreandMore.com - the ultimate resource for obtaining your credit score and protecting your online identity. The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, she was charged a subscription fee of $39.94. All of these details, including trial length, trial price, and the membership fee, can be found on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.
In order for us to bill the credit card, the customer’s card issuer approved the billing zip code and address/AVS entered by the customer. We also require customers to enter a credit card CVV number to finalize the transaction. The customer also accessed her credit score and viewed other features, so she would have had to answer personal questions from public records that only she would have known. (Note: the name on the complaint does not match the name on the account. We assume he is a relative.)
The customer contacted us on 9/23/20 to cancel the account and request a refund. Our representative complied with the request and processed it immediately. There is no record of any other calls. Customers can cancel accounts via email, interactive voice response, or the customer service center. We process all cancellations immediately and provide customers with cancellation emails containing a cancellation number for their records.
Since we processed the cancellation and refund promptly when the customer requested, we consider this matter closed.
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