Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a course through Ed2Go and their affiliate EcredOnline successfully in January 2024 and never received the certificate of completion. I was guided to contact ECredOnline directly at the email ********************** but never received a response and when I investigated this individual and EcredOnline, this business location is for lease and non existent in the ecorp of the state of *******. When I contact Ed2Go, I am directed to their student services, however no one answers and the voice message is from November stating they are out on vacation. In honesty, the program was great and learned a ton, but for some reason I am unable to obtain the Certificate of Completion and have no way to validate to any potential employer that the course was completed, which makes this entire experience seem like a scam and a waste of a lot of money.

  

  Business Response

  Date: 06/12/2024

  Hello, 

  I apologize for the delay in receiving your Certificate of Completion from E-Cred Continuing Education. Our team is eager to assist you in resolving this matter. However, it seems that the Student Advising team sent you an email on April 11th, 2024, requesting confirmation of the address on file, but we did not receive a response from you. Before we can proceed with reaching out to the institution, we need to confirm this information with you.
  To address this, I have asked my Escalated Support team to contact you via email to verify the necessary information. Once we receive a response from you, we will promptly reach out to E-Cred Continuing Education directly to inquire about the status of your Certificate of Completion. Kindly check your email and respond accordingly.

  Thank you. 
  

  Customer Answer

  Date: 06/22/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I did reply to the email they referenced, it was later discovered that there was a networking issue on their side that prevented the emails from me to get to them. They electronically sent me and mailed me a certificate of completion, so everything is completed to my satisfaction. Thank you

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dissatisfied with their service and lack of communication. I've reached out to Ed2go last week to request an extension for the course I was enrolled in. After receiving the email from one of the student advisor to proceed with the next step to make a payment by phone, I realized I could not call due to being outside the U.S. I reached out to them by email, one of the advisors suggested to contact someone I know who reside in the states to call on my behalf. A close friend of mine reached out to them, however, she told me the representatives would hang up after they claim to transfer the call. I was able to get on a 3-way call to explain the situation. When I made the attempt to pay, the representative claimed my card information didn't take and the account came up as an error. Again, I am not satisfied with their service and their lack of professionalism when it comes to resolving issues like mine.

  

  Business Response

  Date: 06/12/2024

  Hello, 

  I have reviewed your account and your complaint. I apologize for any inconvenience this may have caused you. The management team and I have thoroughly investigated this case and will be providing coaching to our staff on proper protocols when encountering a bug. We are also examining our phone system as we have not experienced any issues with incoming calls from overseas. However, we are investigating to determine the cause of the problem.
  Regarding your extension, our team has submitted a ticket to have the bug fixed. There is an error that prevents us from processing the extension. I am hopeful that this issue will be resolved by the end of this week. Once it is resolved, we will process the 6-week extension at no additional cost to you. You will receive a confirmation email with your new end date once the extension is processed. 

  Thank you.

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely dissatisfied by the lack of communication. I enrolled in an ELDT course with NextMile InStride and completed it on May 2nd. I waited a few days for the course to show as completed on my NextMile account, and after a week I reached out to them inquiring why it was still showing as active. NextMile responded by saying ED2GO had not submitted the course as completed, they have sent multiple emails on my behalf only to be told ED2GO needs the professor to confirm it is completed. I sent 2 emails to Ed2Go and never got a response, I called multiple times and each time I was put on hold and then the call ended without me speaking to anyone. The one time I finally got a hold of someone they agreed it should not be taking so long for my course to be marked as completed, and they sent a request for my course to be submitted as completed, I still have not received a response or confirmation from NextMile about the completion.

  

  Business Response

  Date: 05/28/2024

  Hello ******,
  
  Thank you for bringing this to our attention. I have reviewed your account and can confirm that you have completed the course successfully, congratulations! I apologize for the delay in processing your completion as there seems to have been a glitch between our system and the instructors. However, we will be processing this completion right away and you will be notified of the confirmation shortly. 

  Customer Answer

  Date: 05/29/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the lack of communication and support I have experienced as a student enrolled in one of Ed2go courses. Despite my attempts to reach out for assistance and clarification on several occasions, I have rarely received any response or acknowledgment from the Ed2go team. This lack of communication has significantly hindered my learning experience and left me feeling frustrated and unsupported. I enrolled in the Pharmacy Technician course on 2/8/2024 with the expectation of receiving quality instruction and prompt support from Ed2go. However, the absence of communication has made it challenging for me to progress through the course and address any issues or questions that arise. As a result of this ongoing issue, I kindly request a refund for the course fees. I believe that it is fair and reasonable to receive a refund given the lack of communication and support provided. I would appreciate it if you could process my refund request as soon as possible. Additionally, I urge Ed2go to improve their communication channels and support services to ensure that other students do not encounter similar issues in the future.

  

  Business Response

  Date: 05/09/2024

  Hello, 

  After reviewing the account, We have determined that the Student Advising team responded same-day to the students three outreaches, one by phone and two by email. In addition to these quick responses, the team sent two proactive welcome emails for each portion of the bundled program and also followed up unprompted with the student regarding their lab kit status. We record all interactions between students and the Advising team, with time stamps included of both the students outreach date and time and the Advisors response date and time.
  
  Here is a complete list of every exchange noted to the account. 
  
  2/6/2024 The same day the student entered their program in the Medical Terminology section, they received a personal phone call and email from one of our advisors. The student did not answer the phone call or respond to the email.
  
  2/27/2024 First email outreach from student to team regarding moving from Medical Terminology to Pharmacy Technician portion. Student Advisor responded same day via email and let student know there were a few assignments left to be graded and that the student would be notified when new course opened.
  
  2/29/2024 New course opened. Student Advisor sent a personal email welcoming student into their new course.
  
  3/21/2024 Student called into queue line, spoke to Student Advisor about expediting lab kit. Student Advisor reached out to Product team immediately by email to request expedited shipment.
  
  3/22/2024 Product team explained situation with lab kit to Advising team. Student Advisor immediately emailed the student and gave them an update with no guaranteed shipment times, but reported the students kit was expedited.Student did not respond.
  
  4/29/2024 Next outreach from student to team via email. Student stated they had not yet received a lab kit. Student Advisor responded same day via email and let student know the kit was being processed by vendor and gave a 2 3 week timeframe for shipment. Encouraged student to keep working and reminded student that they also have an instructor available for any content-related questions.Student did not respond.
  
  5/6/2024 Next outreach from student, email. Asked about MindTap access. Student Advisor responded same day by email and referred student to instructor for their question and provided instructors contact information.
  
  At this time, we believe that proper support was provided to the student and the request for a refund have been denied based on the information above. 
  
  Thank you. 

  Customer Answer

  Date: 05/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a cyber security bootcamp course with this company, which is an accelerated circular approach; meaning everything is on a crunch deadline. After paying for the course my start date was set to 04/28/24. Upon attempting to log in I had issues accessing the course. I submitted several tickets and was told to wait two weeks. The tickets were closed without resolution and i was referred to contact a student coach. I had fallen very far behind and I didnt feel i would be able to make up all the lost time, I requested a withdrawal and a refund to find another school source.I was denied because they stated I had 10 day from the start date to request a refund. My argument is how could I have even logged in to have started or requested so. I feel the impossibility of the terms makes it unenforceable and therefore an exception should be considered.

  

  Business Response

  Date: 04/17/2024

  Hello,
  
  The student self-enrolled on 3/27/2024 and was given a start date of 3/28/2024. Upon enrollment, the student received access information with the start and end date listed (attached).

  The student has logged 2 hours and 35 minutes in the classroom.

  To address any confusion surrounding access, we strongly recommend that students connect with their orientation specialist. During the phone call, the specialist covers details about labs and the process of accessing them. Not attending this call may explain the student's confusion regarding access.

  Additionally, the labs that the student mentioned not having access to are not provided until the 10th day of enrollment, as they are non-refundable and this allows the student to request a drop within the 10 calendar period with a full refund. This aligns with our policy regarding materials, as students typically receive them within 7-10 business days of their start date.

  The student submitted their request to drop the program on 4/13/2024 which falls outside of out 10 day drop policy listed here- ****************************************************************. The student acknowledged this on 3/27/2024 10:53:22 AM PT.

   In order to resolve this matter and provide a solution, we would like to offer the student a standard extension at no cost to make up for any lost time at the beginning of their enrollment. However, our team has reached out to the student, in which did not provide additional information to support their claims. At this time, the extension offer remains as they outside of policy to drop and be provided a full refund.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2024, I purchased the Home Inspection Certification program offered by ed2go in partnership with ************************************. I paid $2,495.00 for the program. I desired to become an inspector who could inspect homes in the **************. Before purchasing the program, I spoke to a representative of ed2go, ******************************************, who assured me that I could use the certificate to work as an inspector in *****. Armed with his affirmation, I paid and started the program. On April 12, 2024, I spoke to my program instructor, *********************, regarding the requirement for my field training in *****. He said that I could not use the certificate to work in *****. I contacted the ***** ********************** (TREC) to confirm if this information was correct. I was told that this program was not TREC-approved. Upon learning this information, I contacted ed2go and spoke with *********************** about a full refund since I was provided with untrue information. He said I did not qualify to drop the program and obtain a refund. ****************************************** from ed2go misrepresented the truth. If I had known that this program would not assist me in achieving my objective of working as a home inspector in *****, I would not have purchased the program. I am requesting a full refund. I have tried to resolve this issue directly with the school but have failed. This course is only useful if students such as me can use it to work and make a living. Since ed2go is associated with ***, I was confident that this program was reputable. I am asking ed2go for a full refund to purchase a TREC-approved program and achieve my original objective of working as a home inspector.

  

  Business Response

  Date: 04/18/2024

  Hello, 

  Upon reviewing the information provided by the student and our records, we agree that the information given prior to enrollment may have been unclear. Although we strongly advise students to review their state requirements before enrolling, we recognize that the information provided by the enrollment representative may have caused confusion. To address this, we have proactively reached out to their team to ensure that they deliver accurate and up-to-date information moving forward. 
  
  Furthermore, our Escalated Support team has contacted the student to offer a full refund.

  Customer Answer

  Date: 04/19/2024

   I am rejecting this response because:
  
  I have not received a phone call from anyone.

  

  Business Response

  Date: 04/19/2024

  Hello,

  Our Escalated Support team sent you an email on 4/18/2024 at 11:38am PST with the full refund offer as they are not available over the phone. Once you respond to the email with your acceptance in writing, we can proceed with processing your full refund. As stated in the email, you will need to respond to the offer by 4/25/2024. 

  Thank you!

  Customer Answer

  Date: 04/23/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023 I enrolled in their Digital Court Reporting 6 month online program that was being offered through ******************************* in ***, **. They said that the course was 6 months long but it was impossible to finish in that length of time. By 11/23 I had received two extensions at $150 each. Even with the two extensions it still wasn't enough time for me to complete the course. At this time, I had completed 93% of the course. I spoke to a representative, ************************* and he said that the only way I could finish would be to re-enroll and pay the full amount of the entire course again ($1595), despite having completed 93% of the course. That makes no sense. After some back and forth, I spoke with ********************* ************************************************ Coordinator) and she said that Ed2Go said that the best course of action would be to request another extension. Mind you, I didn't want an extension - I needed to re-enroll and was even told I could do so at a discounted price. I was given a free two week-extension, which was still not enough time to finish. As of February of 2024 I still have not completed the course because they say due to their policy, I've reached the maximum amount of extensions that could be given and that there is nothing else that they can do. At this present time, I am 97% done with the course. I have read the full extension policy and nowhere does it state that should a student receive the two extensions, that they would need to re enroll and pay full tuition.

  

  Business Response

  Date: 03/18/2024

  Hello,
  
  This student started our course on 2/21/2023. The student's 150% access date was on November 13, 2023.
  
  The student was granted a final extension on 10/3/2023, the extension end date was 11/13/2023 based on 150% access.

  The student reached out on November 7th for an additional extension where she was advised that if she did not complete by 11/13/2023 she would need to re-enroll. The student did not re-enroll.

  Student reached out on January 11th for an extension exception due to being close to completing the course.

  Our content provider confirmed that the student would need 2 weeks rather than a 1-week extension: ******* would need at least two weeks to complete the course with how much she has left. If this is her first free extension, we can offer her two free weeks.

  On January 19th the student was given the final 2-week extension outside of policy.

  On February 15th the student requested an additional extension outside of policy and this Is where the final denial occurred.
  
  In order to mitigate this matter and based on the student's progress, we are allowing one FINAL extension. This is outside of policy, and it must be clear that this is the last extension we'll be able to offer.
  
  Best Regards,
  *******************, Manager

  Customer Answer

  Date: 03/18/2024

   I am rejecting this response because:
  
  The business is offering me one week to complete the program.  I am 97% done with the program and had originally asked to re-enroll back in December 2023.  The problem there was that they said that I would have to pay the entire amount of the program in order to finish the last 3%.  After a chain of emails,  I was told by the Enrollment Manager two months later that an extension would be the best avenue to take.  It wasn't.  At that time they only offered me a two week extension and I still was not able to finish the program in time.  I need at least 3 weeks to a month to be able to complete the program.  They sent me an email today offering a one week extension but I have  not responded. 

  

  Business Response

  Date: 03/18/2024

  Hello,
  

  The student already signed the Student Enrollment Agreement and acknowledged our policy before enrolling. We regret to inform you that we can only provide a one-week extension (outside of policy) at this time. The student has two choices: she can either accept the one-week extension offer or re-enroll in the course.

  
  Best Regards,

  *******************, Manager

  Customer Answer

  Date: 03/19/2024

   I am rejecting this response because:
  
  I understand the extension policy - that wasn't the issue.  The goal from the beginning was for me to re-enroll into the program.  I was told when I first started the journey of trying to re-enroll was that I could re-enroll with a possible discount.  Since then, I haven't heard anything about a discount but was told that an extension would be the best way to go.  I never asked for an extension.  Also, I would like to add that nowhere in their policy does it show anything about re-enrollment.  

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered to take three classes with ED2go ******* University.I was not able to start the classes due to a serious family situation.I asked for an extension, they basically told me too bad and they kept all of my money. I've never heard of any education program doing this. I see there are so many people on this forum who were granted extensions.Oddly on January 29, 2023, I was contacted by this company and solicited for a review and that they would give me a $50 gift certificate for providing a review. I was so shocked. After what they did. Why are other people on this forum receiving extensions, but I was told essentially, takes for the money! I needed those courses and cannot afford to pay someone else again, so I out of luck and just loose? Not one program has ever done this. The rules appear to be random, because extensions through this forum have been granted.

  

  Business Response

  Date: 02/15/2024

  Hello,

  Ed2go received a request from ************** on December 8, 2023,asking for assistance with the noted Self-Paced Tutorials. She was inquiring about the access period for her courses (she did not mention a family emergency) and was informed by our support team that extensions are not available with this product line (Self-Paced Tutorials). Ed2go makes every effort to ensure prospective and current students have course information and resources. Prior to enrolling, our online catalog notes the time provided as part of the course description, which for these courses states a 3-month access period.  Ed2go provides information on the course function within our website FAQ section, where it provides policies including noting the Self-Paced Tutorials do not offer extensions. Our refund policy is also noted there, which states a course is refundable only within the first 13 days from the enrollment.  ************* enrolled for both courses on September 11, 2023. Upon completion of those enrollments, a confirmation was emailed to her that noted the courses were starting on that date and also noted the course refund policy.  Later that same day, a follow up email for each course was sent to notify the student that the course was processed and accessible. Unfortunately, the courses are not refundable because ed2go provided the 3-month access time that was purchased.

  Please let me know if you have any questions. 

  Best Regards,

  *******************, Manager

  Customer Answer

  Date: 02/28/2024

   I am rejecting this response because:
  
  I did not see the notification that the business responded until today.
  I did not receive anything that I said that I had 13 days from the school.
  I've never heard of any school doing that. 
  I need those classes for my job if they don't want to fully refund.
  I had a serious family situation and wasn't able to start any of the classes.
  
  Kindly advise.  Thanks so much in advance.
  
  **************************
  

  

  Business Response

  Date: 02/28/2024

  Unfortunately, the courses are not refundable because ed2go provided the 3-month access time that was purchased. All information concerning access periods, extensions, and refunds is located on all forward-facing materials that students can see before they enroll. 

  *******************, Manager

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and disappointment regarding the misinformation provided by Ed2go's enrollment representative concerning the eligibility of your courses for college credit. I enrolled in one of your courses with the understanding, as communicated by the representative, that successful completion would result in college credit recognition.However, upon further investigation and consultation with the relevant educational institutions, it has come to my attention that the information provided was inaccurate. The course, as it turns out, does not meet the criteria for college credit, and I find this to be a significant breach of trust.As a student investing time and resources in pursuing educational opportunities, I believe it is crucial for educational providers to uphold transparency and accuracy in their communications. The misinformation I received has not only caused inconvenience but has also jeopardized my academic plans and expectations.I request that Ed2go take immediate action to rectify this situation, providing clear and accurate information to prospective students about the eligibility of your courses for college credit. Additionally, I would appreciate clarification on the discrepancy between the representation made by your enrollment representative and the actual accreditation status of the course.I trust that Ed2go values the integrity of its educational services and is committed to rectifying any misinformation promptly. I look forward to a swift resolution to this matter.

  

  Business Response

  Date: 02/09/2024

  Hello,

  Thank you for reaching out about this matter. Phone calls with Enrollment Representatives are recorded, so we are in the process of locating the recording so we can determine if the student's claims are valid. Please allow a little more time while we conduct our investigation. I hope to have a formal response early next week. 

  Best Regards,

  *******************, Manager

  Customer Answer

  Date: 02/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  

  Business Response

  Date: 02/13/2024

  Hi *****,

   

  I wanted to add additional information to the complaint filed on 2/5/24. After our thorough investigation of this matter, including listening to the recorded call between our Enrollment Representative (******) and the student (***********************), we have determined this students claims are false. Therefore we are denying the refund request.

   

  In the 1^st 2 minutes of the first call, the student asked if she could use FAFSA and ****** specifically said that FAFSA was for degree programs and not career training certificate programs.  He reiterated that FAFSA would not work for the Veterinary program.

   

  At the 5:37 minute **** of the call, a male wanted to ask a couple of questions.  The male asked if credits would transfer.  ****** referred back to the previous FAFSA comment above and then added, I do not want you to be confused, this is a non-credit course.  It is a Career Training Certificate program not a degree program.  ****** also said, this is an educational opportunity that would potentially move to employment quicker.  The male also asked if there was job placement and ****** said this program does not provide job placement.

   

  There was not a portion of the call that had misinformation from ************* 

   

  The student may have included someone else on the call and misinterpreted the information.

   

  Please let me know if anything else is needed.

   

   

  Thanks,

  *****

   

  ******************* Manager, Product Operations

  
  

  Customer Answer

  Date: 02/13/2024

   I am rejecting this response.

  Hi *****,
  
  Thank you for your detailed response regarding the complaint filed on 2/5/24. I appreciate the thorough investigation conducted, including the review of the recorded call between ******, and me. However, after carefully considering the information provided, I respectfully disagree with the conclusion that My claims are false.
  
  Although ****** did mention the inapplicability of FAFSA to your Career Training Certificate program and highlighted the potential for quicker employment due to the nature of the course, there are certain aspects of the conversation that require deeper scrutiny.
  
  Firstly, the denial of a refund request should not solely rest on whether misinformation was provided during the call. It's crucial to assess whether the student's expectations were adequately managed and whether they received comprehensive and accurate information about the program they were enrolling in.
  
  Secondly, while ****** explicitly stated that job placement assistance was not provided, the student's perception of the conversation and their understanding of what constitutes "job placement assistance" may differ. This raises concerns about transparency and the ethical practices of your program.
  
  Additionally, I would like to request access to the recording of the conversation between ****** and me, along with the date and time of the call. This will enable a thorough review of the interaction and ensure that all relevant information is considered in reaching a fair resolution.
  
  Lastly, the alleged use of unethical practices to conceal the nature of your program as a Certificate training program is deeply concerning. Upholding transparency and integrity is paramount to your organization, and any actions that undermine those principles must be addressed promptly and thoroughly.
  
  In conclusion, while I acknowledge the additional context provided, I urge a reconsideration of the decision to deny the refund request and a comprehensive investigation into the matter. It's essential to uphold your commitment to transparency, integrity, and accountability in all aspects of your operations.
  
  Sincerely,
  ***********************

  
  

  

  Business Response

  Date: 02/15/2024

  Hello,

  We conduct recordings solely for training purposes and do not share them with anyone outside of our organization. I want to assure you that we thoroughly reviewed the situation and confirmed that our Enrollment Representative provided accurate information to the student.

  Based on this confirmation, along with the fact that our catalog information is clear, and the student signed an Enrollment Agreement prior to accessing our course, we maintain our position of denying the refund request.

  Best Regards, 

  *******************, Manager

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a class on Jan 4, ****, and paid $190 for the class, the next day I realized it was the wrong class and asked for a refund. I read the policy, and it said I had 13 days from the date that I paid for the class to be refunded. I still have not gotten my money back. I just need my money back asap.

  

  Business Response

  Date: 01/22/2024

  Hello,

  Ed2go received a request to refund **************** online course enrollment on January 4th,****.  A full refund for $190 was processed that same day back to the credit card used at the time of purchase.The student reached out on January 16th, ****, notifying ed2go that her bank had rejected the refund. Once ed2go verified the returned funding, a new refund for the full course cost was issued back to the students bank on January 19th, ****. ************** should receive the new refund within 7 business days, based upon her banking schedule for refund processing.Notification for the new refund has been provided to her at the contact points on file with ed2go.

  Please let us know if anything further is required. 

  *******************, Manager