Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had to withdraw from the course for health issues in the family (Im a caregiver) only four weeks in. With less than 25% completed. I requested at least a partial reimbursement and was told NO. They hound you through email and text to take their courses and once you do, the material provided is limited. I was online 2-3 hours a day for 3-4 weeks and they only registered that I had spent 3.5 hours total on the material! You have to spend 40 hours on the course and 90 days to finish, in order to get the certificate, and passing all the tests. If you dont finish it in that time you have to pay allover again. How is it even possible to advance, if the time youre spending on the course is manipulated by them! I paid over 1K, that they refuse to even refund me at least partially. They have a scam, the people paying are not rich, I sure Im not. Im on public assistance. Now Im in debt for a course I barely started and Im not able to finish.

  

  Business Response

  Date: 06/05/2025

  Hello *****,
  
  Thank you for bringing your concerns to our attention.
  
  We understand that circumstances can change, and were sorry to hear that you found the course more demanding than expected. Wed like to provide some background on how your request was reviewed.
  Your initial refund request was submitted on May 29, ****** days after your course start date of April 18 and 31 days past our published 10-day refund window. At that time, no extenuating circumstances were mentioned, and the reason provided was that the course was demanding and you had other responsibilities.
  
  While the request fell well outside the refund period, and our team followed standard procedure in reviewing and responding, we now have a better understanding of your situation, including caregiving responsibilities and financial hardship.
  In light of this new information, were willing to make a one-time exception and offer a partial refund. Alternatively, if youre still interested in completing the course, wed be happy to provide a complimentary extension.
  
  Our Student Advising team will be in contact with you to discuss your options. Please continue to work with their team on a resolution. 
  
  Thank you! 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sincerely wish I'd visited the Better Business Bureau before enrolling in a course with ed2go. I meticulously read through their policies for enrolling in their Medical Assistant program and felt I was well-prepared in deciding to pay for and begin the program. The program I enrolled is two-parts, Medical Terminology and Medical Assisting. I began the Medical Assisting program and, due to personal reasons, found I was unable to continue. I was well aware that I would not receive a refund, as it was beyond the ten day window for refunds. I was surprised to learn, however, that I would not be refunded for the Medical Assisting portion of the program. I am confused because this is a course distinct from the Medical Terminology portion. I have no access to this course and have not received any course materials or resources. I have tried requesting to speak with someone regarding this but I receive only generic responses outlining the refund policy. I do, indeed, understand the policy; the confusion lies in why I'm unable to be refunded for the course I don't even have access to.Anyway, I am very unhappy with my experience with ed2go, and it appears I am not the only one. It just doesn't seem a very reputable education program, if I am honest. I hope others read this and think twice before enrolling.******

  

  Business Response

  Date: 05/29/2025

  Dear ******,
  
  Thank you for taking the time to share your concerns. We sincerely regret that your experience with ed2go did not meet your expectations. We understand how disappointing this situation has been for you, and we appreciate the opportunity to provide clarity.
  
  Per our Student Enrollment Agreement (SEA), which each student acknowledges upon enrollment, our refund policy allows for a full refund within ten (10) calendar days of the program's listed Start Date, provided certain conditions are met.This includes the return of any course materials in new condition, and that less than fifty percent of the course has been completed.
  
  In your case, although you mentioned that you had not accessed the second portion of the program (Medical Assisting), both componentsMedical Terminology and Medical Assistingwere part of a bundled enrollment. Our systems and policies do not base eligibility for a refund on the individual course progress within a program bundle, but rather on the Start Date of the overall program. Once access is granted to the program as a whole and the 10-day refund period passes, the full program is considered active and non-refundable unless a justified exception is approved through our internal review process.
  
  We understand that you may not have engaged with the Medical Assisting portion,but access was enabled as scheduled per your enrollment, and the program was made available as agreed upon.
  
  We understand that our standard communications may have seemed generic, and we will review this to improve the clarity and personalization of our responses moving forward. We are always striving to offer a transparent and supportive student experience and genuinely appreciate your feedback.

  If you feel you have a unique circumstance that warrants further review, we would be happy to take another look at any supporting documentation or context you wish to provide.

  Customer Answer

  Date: 05/30/2025

  I have been in communication with ed2go regarding my case, yet I fear nothing will come of our conversation. At this point they are referring to bits of the Student Enrollment Agreement that aren't, in fact, included in the agreement. The program I enrolled in was a bundle of two courses. I accessed the first course and I accept fully and entirely that I will not be refunded for that course. The problem is that I am being denied a refund for the second course. I not only haven't begun this class, I don't have access to it or any of the resources. I just don't get it.

  As I said in my communication with ed2go, I feel like I am beating a dead horse at this point. We're simply talking in circles now. I am giving up on a resolution. I just hope others think to ask the questions I didn't before enrolling. I just can't help but feel that ed2go is a bit disreputable now. 

  

  Business Response

  Date: 06/02/2025

  Hi ******,

  Thank you for your continued communication.
  
  Our team has been working with you regarding our refund policy and applicable exceptions. On Friday, May 30th, we extended a partial refund offer to you as a one-time exception to our standard policy.
  Per your request, here is the link to our Student Enrollment Agreement, which outlines our full refund policy: ***************************************************************
  
  We encourage you to continue working with our team on the partial refund offer. For your reference, the refund policy is as follows:
  
  5. REFUND POLICY
  For refunds requested within ten (10) calendar days from the Start Date listed in the ed2go *************** 100% of the tuition will be refunded, provided no more than 50% of the program has been completed and all course materials are returned in as-new condition at the students expense. Materials must be received within ten (10) days of the Materials Return Instructions sent via email.
  Items that cannot be returned (e.g., software, memberships, exam vouchers, sponsorships, equipment) will not be refunded.
  Refunds will be processed within 30 days of the programs deactivation date.
  Refund requests must be submitted via email.
  No refunds are available after ten (10) calendar days from the Start Date unless written justification is provided within the original program access period (excluding extensions, transfers, or holds), and the complaint is validated through ed2gos investigation. This may include feedback from the course provider, facilitator, and partner school.
  Please note: A partner schools or third-party funders policy will override ed2gos policy only if it is more stringent.

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was allowed access to the medical billing and coding course on 04/23/2025 I took out a $2,896 loan via tuition flex/launch servicing. On 05/13/2025 I submitted my exam voucher, this was a program where voucher was included. They told me that it would be five business days and I would get an exam ********** has been well past the 5 business days, the voucher team, and the student advisors are all IGNORING MY ATTEMPTS TO CONTACT. NEVER JOIN THIS ED2GO SCHOOL, they are the scum of the earth. ED2GO needs to completely refund my loan and ILL GO DIRECTLY THROUGH THE ****. I WILL BE SEEKING RELIEF THROUGH COURT IF THIS IS NOT REFUNDED.

  

  Business Response

  Date: 05/28/2025

  Hello *******,
  
  Thank you for sharing these details, and Im sorry for any frustration this situation may have caused.
  
  I reviewed your account and see that you completed your course on May 12, 2025. On May 13, 2025, you were sent a congratulatory email outlining the next steps. As noted in that email, it typically takes 35 business days to receive voucher details. This timeline is standard for all students due to the high volume of course completions and processing requirements.
  
  Once the voucher is issued, there may be additional steps or information required, which can also take some time. These processes are part of the enrollment agreement. Refunds are not issued based on processing time, as our team must work directly with the certifying body to obtain the necessary details and ensure your account is properly registeredthis ensures the certification cost is covered for you.
  
  At this time, I see that youve connected with our team and were issued a different voucher as an exception. Please dont hesitate to reach out if you have any further questionswere happy to help.
  
  Otherwise, we wish you the very best of luck on your certification exam!

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed for the pharmacy technician program last August. Since then, I have faced a death in my family, resulting in me being unable to finish the course. I have less than 50% completed, and I'm looking to get a refund. Also, this course isn't an accredited course in ******, so I am basically wasting my time. I've called student support, they are absolutely useless. I'm not asking for much, I don't want an extension I want my course completely refunded. Anyone out there who is thinking of wasting hard earned money on this scam of a company. don't.

  

  Business Response

  Date: 05/12/2025

  Hello *********,

  Thank you for bringing this to our attention. Were very sorry to hear about your loss and extend our sincere condolences.
  
  Our internal team has reviewed the course eligibility and confirmed that the course and certification are not valid in ******. Weve updated our course catalog to reflect this information. We apologize for any inconvenience this may have caused, and we appreciate your understanding as we continually review and update our course offerings.
  
  At this time, our Escalated Support team has reached out to you with an offer for a full refund. Please continue working with them to finalize your request and reach a resolution.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ed2go for unethical business practices and misrepresentation of their refund policy. I enrolled in an ed2go course funded by a third-party partner. Although the course was backdated to show a start date of April 24, 2025, I did not gain actual access until April 28, when I received a welcome email and was finally able to log in. Prior to that, I had no access to course content and sent multiple emails and screenshots to my enrollment advisor confirming this. Ed2gos own refund policy clearly states students are eligible for a refund within 10 days of access, not registration or partner-requested start dates. Yet, they continue to deny my request, falsely asserting that I had access beginning April 24. This is misleading and dishonest. Registration is not the same as access, and it is unethical to hold students accountable for time they couldnt use the course. Their team claims the backdated start date cannot be changed due to the partners requestbut that has nothing to do with when I was actually granted access. They are misusing internal administrative decisions to override their published policy and deny a legitimate refund.This experience has been frustrating and unjust. I request a full refund or a transfer without penalty. I am open to this complaint being published and shared with local news, as this practice is deceptive and could harm other students.

  

  Business Response

  Date: 05/08/2025

  Hello *******,
  
  Thank you for your submission. We apologize for any confusion.
  
  As our Student Advisors have noted, our Student Enrollment Agreement states the following:
  
  5. REFUND POLICY: For refunds requested within ten (10) calendar days commencing on the date listed as the Start Date in the ed2go *************** one hundred percent (100%) of the tuition amount shall be refunded...
  Please note that drop requests must be submitted within *********************************** your Student Centernot the date you first accessed the course.
  
  That said, our team has made an exception and processed a full refund, as your request was only slightly outside the refund window. The drop has been completed, and the school has been notified.
  
  If you have any further questions, please feel free to contact The **************************************************************** directly.

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for the online phlebotomy technician program and while trying to move forward with the process I have not received any answers about the next steps. After reading more reviews on the website it seems like many others had similar issues so I ultimately requested a refund and to withdraw which is only allowed 10 days after the class has begun so I have reached out to two separate people and no response.

  

  Business Response

  Date: 04/11/2025

  Hello,

  Thank you for reaching out. This student has been fully refunded. 

  Please let me know if there's anything else needed. 

  Best Regards,

  ***** ****, Manager

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a very unprofessional and shady company. I was skeptical about enrolling and when I was finally able to reach someone I was told I would for sure receive help finding an externship with hospitals that they partner with since I cant get certified without completing 125 cases (clinicals). Mind you, no hospital will hire me with out the license in Tn so Im not sure how ******************************************************** has partnered with them. Without that this whole program is worthless and they are the only ones benefiting at this point. I asked her this several times and was assured that I would receive help finding an externship site and help with job placement before enrolling and so I did.Well I have completed the courseshe no longer answers my calls and if I call she lies and says she will give me a call right back and never doesI was in contact with the program recruiter who is supposed to help me find this said externship site and she is no longer answering my calls. They are both acting very shady. They claim that they have a 24/7 help line which is the main number but I have never had anyone answer ever. I would like a full refund because I never received the hard cover book, computer, or materials. I also found the curriculum lacking so much information that I wouldnt have known until completing. There is also no instructor so ed2go is not at a loss. I havent even received a certificate of completion either and no externship placement as of yet. I am the only one at a loss. I would like a refund or I will take legal action. This program sets you up for high expectations and failure. I would like a full refund.

  

  Business Response

  Date: 02/27/2025

  Hello,

  I am not finding this student in our system. Was a different email used when they signed up? 

  I need a valid email address, street address, and the exact name of the course the student was enrolled in (including the course code) so I can investigate this further. It would be helpful to know the start date of the course as well. 

  Thank you. 

  ***** ****, Manager

  Customer Answer

  Date: 02/27/2025

  please kindly check again as all the same information was provided. As for the start date it was February 6, 2025. 

  

  Business Response

  Date: 02/28/2025

  I'm sorry, we have searched our database with the student's name, email address, and phone number provided in this complaint and we are unable to locate any records of her enrollment. Can you please provide additional information, such as exact title of course she enrolled in, names of anyone she previously spoke with, and any other identifiable information so we can help track this down. 

  Thank you.

  ***** ****, Manager

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've enrolled with ED2GO for *** and paying money for that but I've been facing a lot of disrespect and injustice. I've asked to *** disenrolled since the beginning because the instructor don't help, she's rude, but they didn't let me go. Now I've been trying my best to do it and even with that, they are lying about me, disrespecting me, blocking me, erasing my work, etc. i need help, please

  

  Business Response

  Date: 02/24/2025

  Hello,

  Thank you for your message and for the opportunity to respond to this student's complaint. 

  On Friday, February 21, 2025, this student accepted the offer to transfer to a different instructor for completion of her course. 

  Please let us know if there's anything further we can assist with. 

  Best Regards,

  ***** ****, Manager

  Customer Answer

  Date: 02/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for financial help just to see if I could be approved with affirm. I received. A email letting me know that I was and that ed2go was funded. I wasnt completely sure if I want to take the financing. They told me I would need to speak to ed2go. I have called ed2go at least 50 times, no one answered the phone. Affirm is wanting me to start paying for this loan, but I did not except it, no will I use it.

  

  Business Response

  Date: 01/29/2025

  Hello,

  Thank you for contacting us about this student's complaint. Since the student originally submitted the drop request within ten (10) days, we have approved and processed the drop/refund. The student was notified last week of the full refund.

  Please let us know if you need any additional information. 

  Best Regards,

  ***** ****, Manager

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file several months ago, about an advance online course that never took place. I have called, sent several emails, asking for a full refund, due to missing materials and start date. I continue to receive emails for overdue payments but my bank been stop payments, because this matter. Can someone please contact me about receiving my refund and clearly this on credit report.

  

  Business Response

  Date: 01/17/2025

  Dear Jasmine ****,
  
  Thank you for your inquiry regarding the student's complaint. We are denying the students request for a refund. Here are the key details:
  
       *The student enrolled in the program on April 29, 2024, and received the Welcome Letter and access information on the same date. The materials were shipped on May 2, 2024. 
       *The student signed an Enrollment Agreement, which states that drop/refund requests must be made within 10 days of the enrollment start date. However, the student did not request a refund until four months later.
       *The student paid for the course using a loan from Affirm. Affirm has reviewed the evidence related to this dispute and determined that the student is responsible for the disputed amount.
  
  We appreciate the opportunity to address this complaint.
  
  Best Regards,
  ***** ****,Manager