Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25, 2024 Moving Logistics picked up furniture and boxes from ******** to transport them to **********. They used NO packing pads! My furniture was damaged. i had no choice but to work with a 3rd party to file a complaint. That took months and months. I finally received notification that my claim was settled and sent for payment on MARCH 4, 2025. Today is June 2, 2025 and I have received no check despite numerous calls. By the way, I originally contacted United Moving. Because my move was not an entire household, United gave the contract to Moving Logistics without my knowledge or consent. The cost of the move was $1530.

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Beacon ************************************************ on 11/19/24 who in turn contracted with Moving Logistics to move my items from *********, **, to *********, **. Moving Logistics picked my items up on 11/26/24 and delivered them on 12/6/24. However, three items were missing. I paid the company in full and have called every week since. They said they located my items (all irreplaceable family heirlooms) in their warehouse in ******** and would ship them to me. It's now 1/10/25, and I still have not seen my items, and they will not answer my calls, so there is no communication as to when (and if) I will get my items. Several of my other items were damaged and I can't file an insurance complaint until I receive the remaining three items and I only have 90 days from time of delivery (which they count as 12/6/24) to file, so the clock is running. I've tried to call Beacon, who brokered the deal, and they say there is nothing they can do. Ironically, Moving Logistics has the BBB accreditation logo on the bottom of their website, but their customer service has been subpar from the beginning. There is no communication, and my items arrived damaged and missing three items. They also tried to deliver four items that weren't mine including two TVs, which I sent back on the truck. I just want help opening up communication with the company so I can get my items back.

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical business practice.Baiting sales tactics and poor customer service. They quoted under what I needed, so obviously they won my business. When their carrier showed up, the space allotted required more space to be purchased at double the cost. At that point we are out of options due to lease agreements and other time constraints.Their practice is so unethical and they take advantage of people seeking affordable moving. When goods were delivered, the were sever damages. Even to a metal grill.Still attempting to get any money back, but will likely be unsuccessful.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family has unfortunately also been scammed by this predatory company. We paid for **** cubic feet per our original contract. They showed up, late, in a 26 ft box truck, which has the capacity of **** cubic feet. After about two third of the truck was full, the ******* stated we were at our contract and would need to add more. Somehow he came up with an additional 570 cubic feet at an increased rate, resulting in an additional $3700. Paid the additional required amount that day. I knew they were wrong, but we needed our stuff delivered to our new home and they were going to take the two thirds they put in there, basically holding us hostage. After I cut the check, they proceeded to fill the rest of the truck, leaving parts of bed frames and other important furniture, which I still have to store in CA and eventually get over to our new home. I had to order new beds because I know the frames will not arrive with their pieces. Not to mention the amount of trash in Gatorade bottles and candy wrappers they left behind for me to clean. Two days out from delivery and we get contacted, we owe an additional $1500, the ******* made a mistake. Its a broker fee which I contacted the broker, and we have already paid that up front and no additional fees are due. As well as the driver threatening the truck not fitting and needed to rent shuttle trucks, on our dime of course. All the familiar playbook if you read these complaints. The Yelp review on their website isnt even real, only negative reviews there too. Sounds like Ill be lucky to get any of my stuff, they is actually the entire piece of furniture, in the same condition it left. I am again held hostage by this company demanding money, or else! Complete predatory and fraudulent company who has flat out lied and stolen from who knows how many people.

  Business Response

  Date: 10/26/2023

  Our office has called you in regards to ** taking care of the $1,500.00. We informed you that because it was our company mistake we will pay the $1,500.00 that was not added in the contract.  You have already been informed that you will not be paying that $1,500.00 fee.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is scam. Ruined over $10,000 worth of my stuff will not answer my phone call will not give me any information to get reimbursed stay far far away. This is the worst company Ive ever had to deal with in my whole life cannot wait for my lawyer to get a hold of them, and hopefully put them on a business.

  Business Response

  Date: 10/05/2023

  We as a company have sent you the link to the claims so you can make your claim and you also signed the contract stating that if there were any damages you would get reimbursed through claims .60 cents per pound.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20588598
  
  I am rejecting this response because: although the extension is greatly appreciated, especially due to miscommunication of the original price of service. It doesnt explain why my goods were mishandled in the way they were , in the pictures I provided majority if not all items had some type of damage to the boxes they came in, they were either so badly damaged or wet they had to be tapped to stay closed or in the worst cases they also had been in bags 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/20/2023

  CUSTOMER ***************************** JOB#********

  IN REGARDS TO THIS CUSTOMER ***************************** WHEN WE DID THIS CUSTOMERS PICK UP FOR HIS MOVE CUSTOMER DIDN'T HAVE 50% OF THE PICK UP PAYMENT THAT IS REQUIRED HE ONLY HAD $500 AT PICK UP AND WE STILL HAD TO WAIT FOR THEM TO PAY THE REST OF THE PICK UP PAYMENT TO BE PAID OFF WE COULDN'T DELIVER CUSTOMER BECAUSE HE SAID HE DIDN'T HAVE THE PAYMENT FOR DELIVERY WE GAVE HIM APPROXIMATELY 3-4 MONTHS OF FREE STORAGE UNTIL HE WAS ABLE TO PUT THE DELIVERY PAYMENT TOGETHER BECAUSE CUSTOMER SAID HE WAS GOING THRU A FINANCIAL HARDSHIP. WHEN HE BOOKED FOR THE MOVE HE KNEW HE ONLY HAD 30 DAYS OF FREE ********** AS A COMPANY WE TRIED OUR BEST TO HELP THIS CUSTOMER OUT. 

  Business Response

  Date: 10/05/2023

  Your price was increased due to your cubic feet increasing and as far as your items we are not responsible for any broken or damaged items that were PBO (packed by owner) that is stated in our contract that you signed.

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Complaint: 20577902
  
  I am rejecting this response because: Funny because they never answer their phone or return phone calls and threatened us that their lawyers were handling the dispute!  This company is an internet scam and fraud and should be put out of business!   They literally held our belongings hostage unless we paid by money order or cash!  The last attachment says it all their boss ************************* told the drivers  to put stuff down on ground while it was raining and leave!  We never received a receipt of payment!  >$12K later  and damaged items and that is his response have your lawyer call mine! Notice also all correspondence between drivers had to be goggle translated because none spoke English so we couldnt communicate! Typical scammer!  Also reviews say it all! 

  
  more money, which we reported to Moving Logistics; they claimed it wasnt them calling yet the person had all our information. A week later, upon arrival in *****, they would not unload the truck unless we paid another $3511. I did call the local cops, but they claimed they couldnt do anything. There is no way these two companies should be allowed to be in business; they lied to us & denied things they previously promised. The owner told me hed lower the contact price because I paid over $5,000 up front along with a $2900 deposit, with the understanding that this would cover the move, but it did not. $12K later, we received the items, many damaged or broken, the movers were rude. They left boxes on the sidewalk, got in the truck, and left while we were in the house, so we arent even sure if they unloaded everything. Seeing as we were scammed for over $12k for a 16-hour move, I hope we can recoup some, if not all, of my money. Pictures show all the contracts and damage!

  Business Response

  Date: 10/05/2023

  You have advised our company that you have legal representation please have your legal representation give us a call.

  Business Response

  Date: 10/06/2023

  We have been advised by our legal counsel to not give any details. You have informed us of your legal counsel please have them give us a call. Thank you.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planned a move from ****** to ********, ** through Beacon Moving and Moving Logistic was assigned as my mover. The problems began when they arrived to pick up my things for the move. I had been informed by Beacon that I could have up to a certain amount of cubic feet at the charge they quoted me. When they arrived they charged me for the number of boxes I had over the amount I estimated even though it was less than the cubic feet I was allowed. They also informed me that they would charge me for having to carry the boxes more than 50 feet (they carried them 60 feet). I felt like I had no choice and paid them the amount they were asking and did not plan on complaining about it. Over a month later when my things arrived in ********, I was missing a clothing rack, a lamp and my tv was broken. I tried countless times to get in touch with them and finally when I threatened to notify the BBB I got a response from them. They promised to correct the issue. This was over a month ago and they stopped replying to my emails and texts. I simply want my tv, lamp and clothing rack replaced.

  Business Response

  Date: 10/18/2023

  I am sorry for the experience you have had with our company. We have a new management and we are willing to settle this as soon as possible. One of our staff members will be giving you a call in regards  to your damaged TV.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the company for a move between ****** ******** and ******* *******. They picked up my items from ****** on time and disassembled and wrapped my larger furniture. It was a team of two people. I was told by then my items would be drive to ******* right after they do an additional pick up. My items in fact were placed in a storage units for 2 weeks and did not get sent to the new unit immediately. Almost all attempts to contact the company failed. They pick up there phone 1 out of every 15 phone calls. Eventually a driver called me and told me he he would be at my new place. Unfortunately the person who called me was not the driver but a translator for the driver who spoke very little English. ****** then follow the agreed upon pricing guid regarding long carry and additional flights of steps they tried to ***** me for 600 dollars extra. When I refused they threatened to leave. We eventually agreed upon an additional 200 dollars for the extra walk and steps. After paying I realized there was only one delivery person. He was not able to carry any of my furniture by himself and I had to help him move everything into my apartment. I paid for a full service move for all my my items. After assisting my delivery person with my furniture, rather then reassemble it, they left. I am missing countless hardware from all disassembled furniture. The company will not respond to any form of communication. The company responded on the BBB telling me they would reach out to resolve the issue they did not. I have over **** dollars in damages and the insurance offered to give me 60 dollars. there was only one delivery person. He was not able to carry any of my furniture by himself and I had to help him move everything into my apartment. I paid for a full service move for all my my items. After assisting my delivery person with my furniture, rather then reassemble it, they left. I am missing countless hardware from all disassembled furniture. The company will not respond to any form of communication.

  Business Response

  Date: 06/07/2023

  Hello, Good afternoon my name is ****** from Moving Logistic **** we have spoken a few times, I do want to sincerely apologize for your experience. I do want to let you know Moving Logistic *** is willing to work with you and find a settlement. 

  I do understand that your move wasn't as successful as we wished it to be, however we do want to start taking the right steps forward to find a solution for your case. the office will be contacting you soon to give you, more details in regards to your settlement. we had trusted a carrier company to move your goods and have them delivery to you, Moving Logistic *** does want to apologize on our behalf for the unprofessional crew member and experience you've had with them. please keep a lookout for a call from the office to break down the amounts that was charged to have a better understanding and overlook your paperwork, in regards to your missing goods, I will send you a claims link to start the process with claims department. we do again apologize for your experience 

  thank you 

  Business Response

  Date: 10/18/2023

  Once again I am sorry for the experience you've had, but as for your damaged items you did not purchase full coverage insurance we have a signed contract were you signed that states that if there are any loss or damaged items our claims will pay only .60 cents per pound.