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Business Profile

Online Retailer

Alibaba Group (US) Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 130 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 25th, 2024, we engaged a website ********* vendor through Alibabas platform, Taobao.com. After several weeks of design work, the vendor delivered *********s that were of very low quality and did not meet our expectations. Despite our dissatisfaction with the work, we chose to accept the final product in the interest of concluding the project.However, the vendor subsequently demanded a payment amount exceeding the originally agreed-upon fee, citing reasons that we found to be baseless and unrealistic. Additionally, the vendors communication was unprofessional and their attitude towards our concerns was dismissive.We attempted to resolve the issue by contacting ********** directly, expecting their support as the platform hosting the vendor. Unfortunately, ********** declined to assist us, leaving us to negotiate solely with the vendor. This entire experience has been deeply disappointing and far from the professional standards we expected.Given the circumstances, we request that ********** take responsibility for the conduct of the vendors on their platform and issue a full refund for the unsatisfactory service we received.LMCD L.L.C

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for outfitstopic.com which is owned by Alibaba. I made 2 purchases on 6/2/24. One was $38.19 and one was $61.87. I was told the items would be delivered in 5-10 business days. It was supposedly delivered 41 days later. It was never actually delivered. I checked the mail every single day and never received anything. I tried reaching out many times to outfitstopic customer service and nobody ever got back to me.

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some string lights a few months ago on Order # ****************** for $557.50 Just before shipping the company tried to add additional charges that I refused and requested them to cancel the order. Instead, they shipped products that do not work. Many to not turn on and other to not function properly. I have sent pictures of the defective items, but they simply say they do not agree and want more pictures and even video. I have been going round and round with them since June 9 They will not honor their guarantee The lights in the pictures should be lit they are not

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a steam jacuzzi bathtub, I wanted 17 tv in it with stereo speaker, Bluetooth with two premium speakers and I want everything to work the Jacuzzi unit that they all work together as one and they told me they can do that for me. That what I thought I was given them money for to do as I asked, they told me everything I asked for was setup on the unit and configured and all works very good and they send the unit for me, when I got the unit, it was nothing but problem they did not put two speakers in unit only one speaker was on it, 17 tv was not on it it was a 15 Tv unit work with remote but was not controlled with jacuzzi unit also did not have any sound TV without a sound, they did not connect the tv sound to the system of unit, also the tv buttons on the tv unit does. It work on/off volume up and down, it only worked with the remote and no other way, the y it suppose to come with blue glass, but only two of the glass was blue other two was clear, the unit does not has a water sensor so if you press the pump or the air switch, it would start without any water in the system, all jacuzzis has this in them, this will make the pump burnout within 10 to 15min of pump starting. They told me clearly in text and have proof of everything I am saying here in text, they told me the unit needs to be connect it to 220volt power I asked them few numbers of times about the power if they are sure because my electrician told me that the steam generator is not a 220volt power. He said it was a 120volt steam generator.But after asking the supplier about it the supplier said to connect everything to 220 volt power and my electrician did as the supplier said to do and that caused the unit to burn out the steam generator and the control panel. Then when I told the supplier they said I connect it to the wrong power, when you look up the model of steam generator it shows it as a 120volt unit.I paid over $3300 for a unit that is not working and cant get my refund, I got scammed

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    57 days ago I ordered a downhill mountain bike from alibaba.com and never received it and when I try to get info or help they say wait be patient or it's with customs bit it is not I've called them and verified that it is not and they said I've been ripped off and apologized but alibaba won't do anything for me I have so much screenshotted about how horrible they are and a 18 min phone call with them and they screamed and shouted at me the whole time and I'm a liar but I told them you call us customs or ***** and see what they say and they did not want to do that please help me

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a food truck in 2021 I was scammed from this company. I paid them my money and they promised me that the food truck was going to be running and ready up to United States code which it wasnt. It was stuck in customs for two years this day. Im not able to recover the food truck. Ive been trying to message the store and Im not able to get anything help or a full refund this is beyond frustrating and stressful

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a custom facial serum from this company GUANGZHOU BIYING COSMETICS **** **** through alibaba.com. After receiving the items I realized they scammed me. The serum is basically water in a bottle. BEWARE OF CHINESE COSMETIC COMPANIES ESPECIALLY THIS ONE. Who knows what they actually put in the serum. I reached out to the merchant and they just accused me of lying. Alibaba promises all these protections for consumers but its all lies they dont do anything. The platform DOES NOT HELP CUSTOMERS. DO NOT BUY ANYTHING FROM THEM. Merchants just block you and refuse to help once you pay them. I returned the items to the company and should be refunded

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased 190pairs of house slipper, product arrived only 187pairs with items color/size count mismatch, item presented in EXTREMELY poor and unsellable quality. Paid $367.07, opened dispite with alibab via trade-assurance but dispute has been going on for the past 12days from today 05/06/24, Alibaba case handler completrly ghosted me and refused to handle the case nor step in to provide me the refund. Alibaba is the worse business, their trade-assurance is merely false advertisement.

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alibaba has restricted my account every 2 or 3 daysbut even on a restricted account they have placed credit cards BOTS which debit my account every 2 to 3 day's

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have lost almost $21642.00 for a vehicle dollars through scammers on Alibaba. Every time I complain to Alibaba about people using their site to scam customers. ********************** never takes responsibility for the scammers on their site. I just filed a complaint again. They said they don't investigate claims unless the merchandise was not received. I provide ample evidence that it was a scam. Alibaba never took the initiative to help me recover the money I lost. Alibaba must be held accountable for scammers using their websites to scam customers of their hard-earned money. On January 28, 2024, I contacted ***** through the Alibaba website to purchase clothes, shoes, and bags. She replied by sending her my WhatsApp number to send me a list of her items. After receiving the list, we discussed prices and then agreed. Then she said she wanted me to avoid paying through the Alibaba website because the fees and taxes were too high. I insisted that I wanted to pay through Alibaba, but she raised the price substantially because I did not want to do a wire transfer. The only way she would give me the price that we agreed on would be if I paid her through a wire transfer.Although I was reluctant, I contacted my agent She did exactly that. She told me that the items were shipped. After my agent received the order, she realized that they were used clothes, dirty and smelly, and none of the stuff I ordered. My agent and I both contacted *****. She told both of us that she would get in touch with the warehouse. I texted and texted her, and so did my agent. She has yet to reply. Right now, she has my $1642.00. she has yet to respond to my agent or me after numerous messages. She never shipped the item I ordered and kept my money. I have never heard from her. I'm asking Alibaba to help me recover the $1642 I paid to ***** and *********************, whose name the money was wired for items she never shipped. It was a scam.Bank of China Account number ******************* swift Code ***********

Alibaba Group (US) Inc. is NOT a BBB Accredited Business.

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