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Business Profile

Online Retailer

Alibaba Group (US) Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.13/5 stars

Average of 30 Customer Reviews

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Review Details

  • Review fromRandall V

    Date: 07/14/2025

    1 star
    Wanted to get a 10 x6 gazebo that they advertised for $125 when I got to the cart to buy it was 5 times that amount. This company is a bunch of scam artists
  • Review fromJudith P

    Date: 05/22/2025

    1 star
    As a business I ordered qty 50 batteries from one of the sellers on ********, paid and ultimately received batteries which did not fit the radios they were supposed to be used with. Unknowingly we sent out some of these batteries still in their boxes to our online customers who have now complained that the batteries they received do not fit the radios they ordered. ******** told me to submit video evidence on their platform. That platform would not accept MP4 so I sent the videos to one of the company principles by email. Because I could not download the videos onto the Alibabba site they have closed my complaint and I am stuck with 50 batteries plus the shipping charge for batteries that do not fit the radios for which they were intended for a total of over $900 USD. This company countered by saying we had ordered this product previously without complaint but we had sent off a large number of their batteries to auction with radios which are sold AS IS. I was not aware of the same problems with the other shipments and ask if the problematic batteries were from a different manufacturing run. The only answer I got was that I had to download video EVIDENCE in order to be taken seriously. In the meantime our company reputation is taking a hit for selling substandard goods.
  • Review fromDaniel H

    Date: 05/20/2025

    1 star
    ************************** is not a good site to purchase items from. They do not resolve issues of Chinese merchants stealing money from customers. I bought an item via the company ***************************. I was told by an Alibaba representative, ***** ********, to speak directly with the seller's agents. They requested I pay via *****. After paying $370, they wanted more money towards the purchase. This was not disclosed at the beginning of the purchase, despite asking them if there were any further charges. They lied and never sent my item, a Christmas gift for my son. I sent them all the documents they requested, and they never resolved my issue. They told me to resolve with the seller, who never answers my calls.
  • Review fromKardo H

    Date: 05/19/2025

    1 star
    Beware beware beware from Alibaba and sellers on this app, Everyone let everyone know about my purchase on Scam Alibaba, I spent $673.15 in 02/11/2025 the app showed me the package arrive in 04/11/2025 I never got my package then i asked for refund fake Alibaba’s customer service team told me you should talk to seller and I did after 2 weeks talking with Scam Alibaba and fake seller on Alibaba they refund me 49% of my money please do not order anything from them
  • Review fromGary F

    Date: 04/03/2025

    1 star
    I purchased a unit from alibaba and paid in full for the unit and shipping to my doorstep. I received an invoice showing I paid for unit with shipping. Several days later they called me saying the unit was stuck in *********** and needed $5000.00 to have it released to me. This is a scam, I lost my monies and the unit. Alibaba as grantee is worthless, and their money back grantee is nothing!
  • Review fromRoman S

    Date: 04/02/2025

    1 star
    Misrepresentation was told that the product I was purchasing was to the door I paid that price since then it's cost me over $20,000 and I still have not received the product and now they want another $****** and then I'm not sure if it's going to make it to the door ******* ******* representative Alibaba just keeps adding more and more money as I said I'm three March they gave me a price to my door so far I have spent $22,700 and it's Still Remains the scene the product as of to April ******* ******* has text me 63 times wanting more money ****** big exact because this constant harassment it has placed me in the hospital with another stroke all I want is my money back and be done with Alibaba forever when I grew up a man's word was a bond and a handshake was contract it seems like this not with this company or ******* ******* I try to get ahold of the company all you get is computer I tried to get hold of their legal department and you can't even get through everything I've tried to get a hold of Alibaba to speak to somebody all you get is a computer nobody ever gets back to you I feel that this company has no control oh who representative or what they put black and white
  • Review fromJUAN F

    Date: 04/01/2025

    1 star
    Estimados BBB, le escribo para peresentar una queja contra Alibaba Grup., compre una motocicleta en dicha pagina y les pague lo que costos mas el envio que incluia los gastos de adeuna y resulta que ellos manadaron la motocicleta pero no la declararon en la oficina de Aduanas sacandola del puerto sin pagar los respectivos taxes de Aduana osea de contrabando en un contenedor que traia articulos de vestir y ahora no puedo registrarla en el MVA ni sacarle placas de rodaje me comunique con ellos y con la empresa vendedora y ninguno se hace responsable, me dijeron " ya te entrgamos la motocicleta y te arregla el problema de Aduanas " SON ESTAFADORES"
  • Review fromRose R

    Date: 03/31/2025

    1 star
    The fraudulent seller - AA IMPEX AA IMPEX stole my money and didn't send me the correct dresses as I initially requestedmatching the exact design, color, and measurementsor accept a full return and provide a proper return address. I should not suffer the loss due to their dishonesty and failure to deliver as promised. One of these actions must be taken immediately, or I will continue to pursue a full refund of ***** and report this fraud through all available channels. AA iMPEX, is a fraud and a liar who pushed the conversation three times to WhatsApp to avoid Alibabas **************** The seller stole my money, failed to deliver the correct products, and refused to resolve the issue. I have provided clear evidence of your lies and deception. Seller actions are dishonest and fraudulent, and I will continue to demand a full refund and urge Alibaba to ban your store for scamming buyers like me. It is deeply disappointing that Alibaba continues to support this fraudulent seller and has not banned their account or supported me, the buyer, in this clear fraud case.
  • Review fromRoger H

    Date: 03/01/2025

    1 star
    Stop wiring cash to this company. If they cannot accept a legitimate credit card payment, then they are not safe to do business with. They say offer a money back guarantee but will not help the buyer get their money back or product delivered.
  • Review fromKenny M

    Date: 02/18/2025

    1 star
    I requested a refund after receiving a damaged arcade game. Despite providing photos, videos, and a signed acknowledgment of the damage from the delivery driver, my claim was denied. Alibaba initially offered me only $400 for a $7,200 purchase, which I declined, expecting a proper resolution. Instead of holding the seller accountable or facilitating an exchange, they outright rejected my claimincluding the $400 they had originally proposedsimply because we couldnt agree. Thankfully, **************** is actually advocating for me. Alibaba is a complete scam, with the majority of sellers being dishonest. Avoid them at all costs, and dont be fooled by the low pricesif it seems too good to be true, it probably is.

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