ComplaintsforStatewide Auto Sales

• Initial Complaint

  01/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this account from my credit report. Please help me in this matter. STWIDE AUTO opened date 07/22/2019.

  Business response

  01/25/2024

  Please provide us with a copy of the police report for review.

• Initial Complaint

  11/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  i am not liable for this debt with Statewide autos i do not have a contract with this collection agency they did not provide me with the original as i requested

  Business response

  12/05/2023

  **************** DID PURCHASE A VEHICLE FROM STATEWIDE. HE TOTALLED THE VEHICLE AND DID NOT PAY FOR BALANCE OWED.

• Initial Complaint

  10/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Staewide Auto Sales and do not have a contract with convergent. They do not provide me with the original application like I asked.

  Business response

  12/13/2022

  Balance was owed. You can pay the balance owed and we will delete from your account.

• Initial Complaint

  07/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I speak 3900 for this car I brought for the was a 2005 bmw that the air and seat belt didn't not work in and and the battery kept dying and the replaced it with a 2009 Mercedes that ive had for only 4 days now check engine light comes up with a mis fire issue and Ido t under stand whatw the going on

  Business response

  08/12/2022

  Business Response /* (1000, 5, 2022/07/09) */ Please bring the car in. We would be more than happy to repair it for you. Consumer Response /* (3000, 7, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called on several occasions where I was screamed at and told that I was being insulting because I had questions I just found out that the car is a complete lemon every time one thing is fixed and I am keeping them in the knowing of everything that is going wrong and that I'm fixing on my own because of that supposed lack of believe that they're showing towards the things that are happening while I am able to prove and show evidence for each and every incident that experiencing with this car it is now not running as **** and every time I'm being told that it's because of ******* gas that I'm not using ******* gas but every time that ******* gas is getting put into the car ******* 91 to be exact the car is running at its worst I have taken it to be looked at by expert as well as ********-Benz technicians and they have told me that the car is failing after two weeks of having a vehicle I spent 3900 and something odd dollars my car is completely eventually going to go out and that's not an alarming rate and every time I try to contact I'm being disrespected and the car ends in him hanging up in my face screaming at me telling me that I don't know anything he has told me that he and his crew are the only ones in the world that know how to deal with ********-Benz will to my knowledge that's not true to my knowledge you're the only one who knows how to deal with this car because it you fix mine or fix the car enough to work to be sold and who cares what happens to the car in the persons life you sold it to the the lack of care Care and end energy and time for making sure the vehicle You are selling is disgusting and the complete disregard for making sure the car is safe for another human Life is sickening because I asked that you be kind and end caring enough to help a woman who came in by herself choose a car that is safe for her family and herself children included to to drive back-and-forth from the******************** to ********* and I feel very much taken advantage of and the fact that I was told do not buy used cars if I think that I deserve better than this is very much wrong because people buy used cars every day and aren't being sold the kind of car that I was being sold at this point the way that they are talking to me and disrespectfully handling the situation I would rather nothing more than to be done with dealing with them because I don't believe that I deserve to be disrespected because of their lack of care for people that aren't themselves so if there's a way we can end this deal I would be more than happy to because no one should be disrespected and treated as if they don't deserve to be safe or don't have the right to care about their safety like I'm being treated and F witnesses to every incidents are needed I can provide that and more evidence there's no problem I have that too Business Response /* (4000, 9, 2022/07/19) */ You never brought the car back to us to even check it out. Please bring the car in anytime that is convenient for you Monday- Saturday and we can fix your concerns. Consumer Response /* (4200, 11, 2022/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I will take car to my own mechanic and have him print up everything that is wrong and fix everything because the fact that I have already had to switch cars with another car the glove compartment is broken cylinder six needed to be replaced spark plugs replaced now all cylinders need to be replace this car is giving me constant problems and if it mattered to you when I first was given the car you would have made sure that these problems would not arise seeing that you guys are a very well known and recommended place of business I would expect a better quality of vehicle hi mileage And I'm sorry I have family members that have brought them plenty of use vehicles and they have also worked in car the car sales business and know that the way that you guys are giving your merchandise to customers is sloppy and disrespectful the customer service is very crappy and frankly you guys are all together bad business So I will fix it myself and you can deduct price from Car note Or I will see what the next move is that my lawyer will advise me to make I Consumer Response /* (-5, 12, 2022/08/09) */ ***Document Attached***

• Initial Complaint

  06/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a car from the dealer and from day 1 I have been having issues and they are giving me the run around

  Business response

  07/26/2022

  Business Response /* (1000, 5, 2022/07/07) */ This matter has been resolved.

• Initial Complaint

  06/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FEB 22 2022 I purchased a vehicle from state wide auto (2008 s550 Mercedes' Benz )with a down payment around 5,100 around the end of February I noticed minor things wrong and took it back for them to fix it due to the warranty they returned it March 4 th during the time I went to get the car I payed them early for the month of April I was satisfied after the work was done then March 26 2022 I had a minor accident because of car malfunctions around the left driver side tire which led to me messing up the left tire area by tryna get out of harms way parts like ( axel , racopinion , tire arm ) so before I sent it to them to fix because I thought that would b a good idea due to the fact I still had a warranty with them made me believe I would save money I had a personal mechanic look at it before I had it towed to them he agreed that only the left driver side tire was damaged I sent it to them march 28 2022 they called me back the 30th also agreeing that only the tire area was the problem with the car also told me that they had the Mercedes dealership look at it and price it and that the tire was the only problem that they found as well soo they told me all of that would cost 8,400but because of my half off warranty they would olny charge me half 4,200 so for the next 5days I was getting my money together he was calling everyday asking what's going on saying he has the parts etc etc all he need is me to come in. And pay somethen so he can get started it would b done in 2-3 days and I can pick it up and make payments towards the rest that I would owe after I asked would 1,000 be enough to pay he said yes I gave them that around April 4 couldn't reach anyone or communicate with anyone until April 22 when they reached out to tell me that some how they just noticed my transmission is randomly bad now and not workin with the light on plus more but I'm running short on letters remaining and there is a lot more details so I would appreciate if some one gave me call***********

  Business response

  08/12/2022

  Business Response /* (1000, 5, 2022/06/16) */ The accident was not a minor accident. The car was significantly damaged and under our contract you had agreed to get car insurance which you failed to do so. Consumer Response /* (3000, 7, 2022/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Noo I do not accept if that was the reason of taking the car why wait so long why allow me to bring it in and take it back numerous times also why refuse to call me and tell me or why once asked for some kind of documentation stating that was the reason I was denied that information and even lied to in front of officers I had to call to the location who also said they are willing to testify on my behalf due to the fact they lied to them as well when I asked about getting a paper stating they took it and want money to get it back she said they mailed somethen to right after they took it and I was legally gonna have to wait up until 5days to get it I was in her office around 7days after they took it and never received anything and when she came out with a copy of what she sent in the mail it had the same date of when we where there and also the only damage done was to the tire on the driver side in the front I'm not sure if tire problems is a major damage to a vehicle but I'm highly sure it's not and that was the only problem until they called a month later talkin about my transmission on a car I haven't been driving because they had it barely had time to do anything with it let alone get insurance because they had it most of the time I also have a picture of the car with damage and voice recordings of the lady lie'n giving false information then incriminating her self in the same conversation Consumer Response /* (-5, 8, 2022/06/25) */ ***Document Attached*** THESE ARE THE DAMAGES THEY TOOK OVER A MONTH FOR AND SAID MESSED UP MY TRANSMISSION MYSTERIOUSLY ALSO THAT THEY WROTE TO YOU GUYS ARENT MINOR Business Response /* (4000, 10, 2022/07/07) */ Thats not what we had said. You agreed to pay for the damages you caused to the vehicle. Consumer Response /* (4200, 12, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I made a 1,000 payment towards them fixing the car and was told I can mAke payments for the rest which was 1400 when they returned the car not only wasn't it a different rim on the tire it also had transmission problems and they took it from my house 18 days later or less the video shows how she tried to treat me never asked for money first but wanted the keys as if she had no intentions on giving it back

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a ******************* from statewide auto on march 31 2022 the same day I got car car check engine light came on I called place they told me to come back because very busy and was closing so I put gas in and drove home which was two hours while on the road air conditioner did not work plus car was very shaky next day I tried starting car took a couple trys plus passenger window did not work nor driver passenger door did not open I drove car to dealer waited patiently they said parts will b coming then all of a sudden they started acting strange like calling down to working shop letting me know that my car was being worked on I told them that that was not my car they had to look for my car four hours later around time of closing they bring my car and it's running way worst then when I brought it I asked like do u think I should drive it home they told me that I can but don't drive it too hard I said why is it running worst then b4 they saythat the guy unplugged something and put it back and it started doing that I was like why is the car worst you not going to fix they said I had attitude and just kept walking away from me I said can I get money back the said out of **** I would only get **** or so back after just one day like they did not want to help me so I drove car barely home it start acting funny and stalled had to get car towed mind you this was a day later it's been two months and they still never fixed anything i was working lost my job and became homeless may 31 2022 I was out buying parts that I thought might fix my problem come back to car being reposed due to two months of no payments but my car was never fixed and they did not want to give me full refund after two days I don't under stand I also have ***************************** and all my medication was left in the car now I have to pay to get my medication out plus my car was never fixed please help me please.

  Business response

  07/15/2022

  Business Response /* (1000, 5, 2022/06/13) */ Complaint not made until car was repossessed. Please redeem vehicle from repossession and we can further discuss options with car. Consumer Response /* (3000, 7, 2022/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with decision because there was multiple times that I did try to contact them about the car and the issues and they did nothing but basically ignored the problems or issues with the car I even asked if I can switch to another car or a cheaper car and get some money back they said no that's not possible mind you this was the second day after buying the car after not getting any consideration from them I just went on with the car the car's been down 4 days after me driving it but this car I've lost my job and my home and I was living in the car I even tried to see if there's any type of payment plan or anything with the refinancing they tell me that they're going to call me back but they never call me back I called them they tell me they're going to check but they never called me back and I called them back and they don't answer mind you like I said this problem has been going on since the 4th day of me having a car the initial problem happened the day I drove off the lot and I came back the next day at this point I didn't know what else to do but call you guys because I had lost everything that's why then I'm complaint came when I got the repossession because I felt like it was unfair because they didn't back up their warranty they did not try to help me at all on the second day of me going there Business Response /* (4000, 9, 2022/06/27) */ If you would like to trade in the vehicle you must first redeem the vehicle from repossession. Consumer Response /* (4200, 11, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The whole thing is the car shouldn't of been repossessed due to the car having issues the first day I had car and it was never fixed I came there with my money expecting to get a good deal was looked down upon there and still was patient didn't get upset treated you all with the up most respect came back when u all told me to when I mentioned the check engine light was on when I bought the car and the car was never fixed the car right now is not even running due to you all never fixing it when I told you all to

• Initial Complaint

  03/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2011 BMW 5 series from this salvage car lot which gave me serious issues and had a BAD TRANSMISSION within 6 months of purchase which I paid an EXTRA $***** to fix WITH WARRANTY!!! NOW THEY ARE REPORTING TWO 30days late payments when I WAS NEVER LATE ON THIS ACCOUNT ACCORDING TO OUR AGREEMENTS TO PAY. I HAVE CALLED AND TRIED CORRECTING THIS MANY TIMES AT THIS POINT I WILL BE PURSUING LITIGATION FOR ALOT OF THE FRAUD AND MISLEADING BUSINESS PRACTICES GOING ON HERE IF MY CREDIT REPORT IS NOT UPDATED IMMEDIATELY!

  Business response

  07/07/2022

  Business Response /* (1000, 7, 2022/04/22) */ THIS MATTER HAS ALREADY BEEN ADDRESSED AND CORRECTED. Consumer Response /* (2000, 8, 2022/04/21) */ Resolved with company

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid my car dealership for repairs back in October 2021, it's now January 2022 and no one has any answers for me I've been getting the run around. I paying them to lie to me and tell me next week, next week and it's been over 3 months. Can you help me please?

  Business response

  02/14/2022

  Business Response /* (1000, 5, 2022/01/31) */ THIS MATTER HAS BEEN RESOLVED.

• Initial Complaint

  09/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MISLEADING FALSE REPORTING Account Name: STWIDE AUTO Account#: *** This account is inaccurate and I'm seeking litigation please delete at once. This inaccurate information is reporting on my credit report. I will want it to be removed now. I sent letters on 08/05/2021 and nothing was resolved. I want it deleted now.

  Business response

  10/28/2021

  Business Response /* (1000, 5, 2021/10/08) */ YOURE ACCOUNT HAS BEEN UPDATED.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩