Business ProfileforUniversal Appliance and Kitchen Center

We purchased several new appliances at UA. These appliances delivered to our new home September 8th I believe. Issues with the Thermador induction range began from the date of delivery, the oven unresponsive, (their delivery guys never turned it on, they just dumped it and left), UA notified it didnt work, and we waited weeks till they sent someone/tech to service this NEW range. Evidently then we come to find out that UA sent their tech and not a Thermador tech , their tech called Thermador at the time of visit and was told it needed a whole new circuit system. Basically defective. Then UA says oooos lets deny *********************** weeks later Thermador tech comes and says we dont have correct wiring for this 4 wire to operate range. Not ONCE was this tested on delivery, told to us when purchasing etc or wed never have purchased something that couldnt work in our home. To run another wire would cost us several thousands. Then several calls to and from manager , we kept getting push back, awkward responses and zero resolutions. We told them we can still purchase from them but for another range suited for our home (which most homes dont accommodate these new ranges btw). Never were we told ONCE that this range could only work on 4 wire, and it was clear when we let the Studio City manager know all this about the special requirements , that she had ZERO idea what we were talking about, clearly she missed the Thermador inservices educating their distributors representing them. We are not being treating fairly or properly, this isnt our problem or mistake and so far, I havent had an oven to cook in coming up on a month now and I cook for seniors who cant get out so they too are suffering. Exactly what are our rights at this point? We have been patient and respectful but anyones guess is as good as ours as to when we might get a call from UA, when and what the resolution is, we spent thousands on the range. We need another range, most work on three prong electrical like we have, we even suggested a ****** electric exchange and got met with silence and then vague excuses, and Ill call you back, then ZIP.