Reviews
This profile includes reviews for ASAP Tickets's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3,204 Customer Reviews
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Review fromLeone G
Date: 08/04/2025
5 starsI Was Very Happy with Grisette??????She Got Me a Very Good Deal?? Very Good Service, Polite, Very Knowledgeable??????????Review fromRazel M
Date: 07/31/2025
1 starTo Whom It May Concern,I am filing a formal complaint against ASAP Tickets (International Travel Network) due to their failure to honor my specific cancellation request, the improper handling of my refund, and poor customer service.On February 6, 2025, I purchased three airline tickets through ASAP Tickets, totaling $3,849.87. On June 3, 2025, I contacted ASAP Tickets to cancel only one of those tickets. *************** had already processed the cancellation for that single ticket on their end. However, ASAP Tickets did not respond to my cancellation request for several weeks until I followed up multiple times via email.Instead of processing the cancellation for just the one ticket as intended, ASAP Tickets canceled all three tickets without my authorization. Then, on July 25, 2025, they issued a partial refund of only $2,976.46 which does not even cover the full amount I paid. I am now left without any valid tickets and missing $873.41 of my original payment.I also called ASAP Tickets to resolve the issue. During the call, the representative failed to provide any resolution and then abruptly hung up on me, which was both unprofessional and unacceptable.I am requesting:1.A full explanation as to why all three tickets were canceled.2.A refund of the remaining $873.41 owed to me.3.Accountability for the mishandling of my cancellation and the extremely poor customer service.This has caused significant stress and financial loss. I am requesting BBBs assistance in resolving this issue fairly and promptly
ASAP Tickets
Date: 08/01/2025
Dear ***** *****, We acknowledge the importance of your concern and want to assure you that your case has been duly escalated for further review and resolution.Your feedback means a lot to our team and we appreciate your time and cooperation!Review fromFernando R
Date: 07/31/2025
5 starsFugin was my travel coordinator and he was very patient and timely with everything. Thank you, Fugin.ASAP Tickets
Date: 08/01/2025
Thank you for your fantastic review! Were so happy to hear that Fugin assisted you with finding the perfect travel deal. Were grateful for your feedback and look forward to helping you again soon!Review fromElizabeth A
Date: 07/30/2025
1 starI will never recommend this company. They didnt advise me when I was changing my departure date my luggage allowances had change. Note the reason I was leaving sooner then plan was due to my health. When I arrived at the airport that was the time I found out I had to pay for my 3rd luggage. Since I didnt have a bank account or ATM in the country I was visiting it turned out to be a disaster. This was my first visit to the country. You have to do a lot to get an account there. My husband chip in his card was damaged, but they do a lot of money transfers. The airport didnt take money transfers. My knee was so swollen. I got out of line called Asasp Tickets. Representative ******* stated she saw the problem, but unfortunately I will have to pay for the luggage. She advised me to keep the receipt, submit and they will process a refund. Since my husband and I didnt have a way to pay, my husband asked a kind stranger if we transferred the money to him could we use his card. He said yes. I was not left with a lot of option. Leave my luggage or miss my flight. I paid $443,990 NGN, which is $288 USD. After 10 days of investigation they found out it was their fault. To make a long story short Asap tickets has been trying to negotiate with me to take one of their vouchers. I explained to them in several emails I need a check issue to me and the reason why. I didnt want to give person who card we used my money. My husband gave him extra for his kindness.Finally, when I got them to read my request. Now it is my fault. I volunteered to change my ticket. Since I dont want their voucher I will have to wait 3 to 6 months to get my money. They will charge $30 or 4%. It will be taken from my refund. I promise God I have never heard such craziness in my life. You admit it was your fault, but they are still trying to punish and stress me if I did something wrong. Everyone use them if you like, but please be careful. They have a lot tricks they play.ASAP Tickets
Date: 07/31/2025
Dear *********, Your case has been escalated to the relevant department. One of our representatives will contact you soon.Review fromJohn C
Date: 07/29/2025
2 starsThey pressure you into buying their tickets, telling you the deals are all short-lived, and they don't even know what they're doing. I called them because the agent from ******* the Traveler didn't get back to me in time, and I was panicking because it was a last-minute ticket, and ended up paying about 160 dollars more for a ticket that had like 14 hours more travel time to get to the same place. Didn't find out what the ******* agent had till the next day, but it would have been worth it to wait. Gonna have to use ******* the Traveler next time.ASAP Tickets
Date: 07/31/2025
Thank you for sharing your experience with us, and we sincerely apologize for not meeting your expectations. We understand the frustration of last-minute bookings, and we deeply regret that our service led to an outcome that wasn't ideal for you. We genuinely appreciate your honesty and hope to have the opportunity to assist you better next time. If you have any further concerns, please don't hesitate to reach out.Review fromMargaret C
Date: 07/28/2025
5 stars****** T spent a lot of time with us to find flight that fit our travel itinerary at a discounted price and to assure us of the validity of the tickets and the top lelvel service we would be receiving. He was super patient and had a good sense of humor. I would highly recommend him for your international travel plans.ASAP Tickets
Date: 07/30/2025
Thank you for your fantastic review! Were so happy to hear that ****** T assisted you with finding the perfect travel deal. Were grateful for your feedback and look forward to helping you again soon!Review fromFernando Gabriel G
Date: 07/28/2025
5 stars5 of 5 review and compliment to my agent, ****** is the best agent that I spoke in ASAP TICKETS. She gave me multiple options, very helpful and very knowledgeable for what She's doing. Thumbs up for this Agent! Thank you Oyorra!ASAP Tickets
Date: 07/29/2025
Thank you for your fantastic review! Were so happy to hear that Oyorra assisted you with finding the perfect travel deal. Were grateful for your feedback and look forward to helping you again soon!Review fromDanilo R
Date: 07/26/2025
5 starsWe are surprised to get an excellent customer service from Collete!My parents were very happy to get such service.We definitely use **************** again and spread the word to our family and friends:ASAP Tickets
Date: 07/27/2025
We truly appreciate your kind words! Collete will be so happy to hear that you had such a great experience with them. Thank you for choosing ASAP Tickets, and we look forward to assisting you in the future!Review fromAkkido L
Date: 07/26/2025
1 starI bought a ticket on the 19 of July. The flight was for July 19 to 27 of July. When my son called me and tell it said August 27 returning to *****, I called ASAP and tell them they enter the wrong return date. He told me that I've to pay a change fee ,so I told him you made a mistake and why should I pay for your mistake. So it gets escalated on the same semi email estate.They will do a twenty four hour investigation to see who's a file and I got a ************* in the day they made a mistake and I don't have to pay for anything. Then I got a next email for upper management.I got an email statement that I have to pay the difference.Because I by purchasing the ticket so I am a fault as well. It's hard to contact ****** and I left my phone number so Hunter can call me. My kids flights are tomorrow and no contact from HunterASAP Tickets
Date: 07/27/2025
Dear Akkido, please accept our sincere apologies for any inconvenience you may have experienced. Upon reviewing your booking, we are pleased to confirm that your tickets have been successfully exchanged. Should you have any further questions or require additional assistance, please do not hesitate to reach out. We remain at your service and are happy to help.Review fromELENITA S
Date: 07/24/2025
5 starsSeiren was very helpful and patient. You are blessed to have an agent like him.ASAP Tickets
Date: 07/25/2025
We truly appreciate your kind words! Seiren will be so happy to hear that you had such a great experience with them. Thank you for choosing ASAP Tickets, and we look forward to assisting you in the future!
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