Complaints

This profile includes complaints for ASAP Tickets's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ASAP Tickets

  Burlingame, CA 94010

  
• 

  International Travel Network

  45 Randolph Road Silver Spring, MD 20904

• 

  International Travel Network

  45 Randolph Rd Silver Spring, MD 20904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to correct a bad email address on a flight booking but ASAP tickets customer service say that they cannot change the bogess email and they keep hanging up on me.

  

  Business Response

  Date: 06/12/2025

  Esteemed **************************** did not leave the order ID, we reached them out on the provided email address, requesting their booking reference code.
  Once shared, we'd gladly change the records in their reservation, as was requested in the original complaint.
  
  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hesitant about purchasing a ticket, and during the purchase, before I received a receipt I asked to cancel the ticket. A refund was issued for the ticket price only and the company has kept ****** in fees associated. I was not advised that this ticket was non-refundable in this circumstance and was told on the phone that since the ticket was voided within 24 hours of purchase, I should get a full refund. This company is a scam and didn't answer the phone when I tried numerous time to call to resolve this issue. They continued to transfer me to the incorrect department and hang up on me after leaving me on hold for hours. I want to warn others about this terrible company and their practices.

  

  Business Response

  Date: 06/12/2025

  Esteemed Bureau,

  Thank you for sharing this complaint.

  Our records indicate that the refund was processed in full for Ticket Cost, and Ancillary Products, except the tips left for our sales agent.

  If client has any further concerns that needs addressing, we encourage them to respond to our email.

  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by ASAP Tickets over 12 times by phone and email in the span of 6 days. I have requested 3 times now to be removed from their email and phone/call list as there is no way to unsubscribe from their emails directly or on their website. I answered 3 phone calls to request to be removed from their call list and submitted a customer service request on their website requesting to be removed from their email list. I still received 4 calls and 2 emails after customer service acknowledged my request.

  

  Business Response

  Date: 06/09/2025

  Dear Esteemed Bureau
  
  
  Greetings,
  
  The customer's contact details were removed from our system and unsubscribed from emails.
  If there is any issue with the provided resolution, we suggest the customer to either reply to this ******************** complaint, or to send an email to ********************************************, in order to have the issue further evaluated. 
  Thank you.

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I purchased a ticket from this company Asaptickets due to some health issues i couldn't use the ticket I requested a refund since I year ago ,after submitted my bank information 2months later the called and bank information was wrong which is big lie because same information I gave to them was what I been using to receive money ,they requested another type of payment method then I provided it them. It been 8month since I provided what they called wire transfer for me to receive my money nothing had happened, no money had been paid to me, I had made several attempts including calling them and sending emails all I'm hearing from their rude agent are false, deference stories..I don't know if I been scammed, pls I'm reporting this issue to bbb to help me resolve this issue

  

  Business Response

  Date: 06/09/2025

  Esteemed Bureau,
  
  Good morning! It seems this Wire Transfer request was placed in 6 months ago, and has not been processed since, but is still pending in queue.
  Unfortunately, we're experiencing a very high volume of requests for Wire Transfers at the moment. Our Accounting team processes these wire transfers in batches every week, nonetheless, not all transfers can be processed at once, and as a consequence, there's a very long queue.
  
  We're truly sorry for the involved delays, however since there's no other alternative aside from a Wire Transfer in this scenario, the procedure cannot be hastened.
  
  We remain available for further questions!
  
  Thank you,
  Warm regards
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, June 5, 2025 at 2:54 pm. ASAP tickets stole $69.95. They provided no service and I didn't ask for any service, it is simply theft. Nothing could be resolved because, no one will answer the phones. They took money from my bills and I don't know what to do. I tried to download a of my account and it's pending but, it was still taken. It won't download my pictures here.

  

  Business Response

  Date: 06/07/2025

  Esteemed Bureau,

  This is to acknowledge the receipt of this complaint.

  Our records indicate that the charge in the amount of ***** USD was the renewal for passengers 3 month subscription.
  We have sent an email to the client in case they require any assistance with this matter.

  We encourage them to respond to our email, if any assistance is required.

  Thank you fro bringing this matter to our attention

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16th, 2025, after a couple of weeks of persistent contact from asapticket agents, I was finally convinced to book international flight tickets with an agent named Yel. The tickets were supposed to include 2 luggages per passenger, seat selection, and the basics. I specifically requested that a window seat is reserved for my elderly mother due to her health conditions and to decrease disruption with another passenger, or food carts being pushed by attendants. After the tickets were booked, Yel stated he will forward me the seat info afterwards. Reminded him again of the specific needed seat. After a couple of days I emailed Yel asking for the seat info, he responded saying he will take care of it. I gave him time to contact me with the info. Last week, I sent Yel an email asking for an update and no response was given. I emailed again 2 more times the last couple of days and no more response was being received. I contacted the direct number for the agent and the call is not going through. I contacted asaptickets customer service and now I am being asked to pay a couple hundreds for the seats that was supposed to have already been paid with the tickets especially considering that this was specifically requested for my elderly mother. I spoke with a supervisor who can only escalate the matter for the investigation since I was not willing to pay hundreds for the seats when this was supposed to have been inclusive with my purchase. I was also sold a travel benefit called Dreampass and to my dismay even that was a scam since I paid for the service and they activated the service for my Mother who has no ability to use the Dreampass app and I have no way to access any info or the service. It appears that this travel agency is a scamming customers. I am requesting that a refund the agreed seat is honored and a refund for the Dreampass is made.

  

  Business Response

  Date: 06/10/2025

  Dear BBB Representative,
  Thank you for bringing this matter to our attention.
  
  We have thoroughly investigated the issue and have also contacted the passenger directly to clarify the situation.
  
  We would like to emphasize that seat assignment is an optional service that typically requires
  an additional payment and is not included in the base ticket price. In some cases,
  our agents may attempt to request preferred seats on the customer's behalf at no 
  extra charge; however, such requests are subject to airline approval and cannot be guaranteed.
  
  In this particular case, the agent asked the passenger for their seat preference and 
  stated that a request would be submitted. At no point was the passenger promised or 
  guaranteed complimentary window seats.
  
  Unfortunately, the airline rejected the seat request. The customer was then presented 
  with two options:
  
  Pay the applicable fees for the desired window seat; or
  Select an available seat free of charge, based on the airline's seat map.
  
  This information was clearly communicated to the passenger during our follow-up.
  
  Once again, we appreciate your assistance in bringing this case to our attention. 
  Should you require any further details or documentation, please do not hesitate to contact us.
  
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23430345
  
  I am rejecting this response because:

  In addition to my prior response, I just would like to submit the following info:

  1) I specifically requested wheelchair assistance for my mother;

  2) I specifically requested for special diet for my mother due to her health restrictions;

  3) I have just spoken with airline customer service a few minutes ago and I was informed that none of those 2 were accomplished and the airlines require at least 72 hours notice prior to the flight. I only now have less than 24 hours to try to still get this approved because the agent also failed to take care of these necessities. Thereby clearly contributing to the inconvenience and possibly become responsible in case my mothers health condition is compromised.

   

  Sincerely,
  
  ******* **** Rama

  

  Business Response

  Date: 06/16/2025

  Dear BBB Representative,
  
  Thank you once again for allowing us the opportunity to address the concerns raised by Ms. ******* **** Rama.
  
  We would like to reiterate that all services mentioned in the follow-up complaintwheelchair assistance, special meal requests, and preferred seatingare classified as optional and complimentary services provided directly by the airline, and are not guaranteed as part of the ticket fare.
  
  Our agents role in this case was limited to collecting the customer's preferences and submitting them as service requests to the airline, which was done. At no point did the agent guarantee or confirm that these services were successfully secured. Instead, the customer was informed that the agent would request the services on her behalf, and that final approval would depend solely on the airline's policies and availability.
  
  Unfortunately, we were later informed that the airline did not confirm or approve the special requests. As these are entirely outside of our control, we are not liable for the airlines decision or for services that were not included in the ticket fare.
  
  We regret any inconvenience this situation may have caused and have made every effort to assist the passenger within the limits of what is permitted by the airline. Should the passenger wish to pursue these matters further, we respectfully recommend contacting the airline directly for resolution, as they are the only party authorized to guarantee such services.
  
  Please let us know if any additional documentation is needed on our end.

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23430345
  
  I am rejecting this response because:
  
  1) Upon my contact with the airline, it was notified that no request was made regarding these necessities I requested for my elderly mother;

  2) It is very clear that this company asap tickets would not even take responsibility for simple things that the agent was supposed to take care of. As I have said before, since I take care of all these whenever I book directly, these are the same things I requested as they have become necessity during travel. Again, these were my specific expectations why I agreed to book thru asap tickets, otherwise I would have done the booking on my own because it is less headache and guaranteed seat selection and meal restriction and wheelchair assistance.

  3) It doesnt make sense for me to book with asaptickets if I was not guaranteed those services because it would be pointless. They are my only considerations why I agreed to  book thru them. Clearly, this company will not stop scamming people.
  
  4) Lastly and more importantly, all you need to do is look at the screenshot email sent by the agent named Yel, and/or listen to the phone call on May 16th when the ticket was purchased. The whole conversation was there. The only way you wouldnt find that info regarding the services included in the ticket purchase is if you refuse to acknowledge it. 
  

  Sincerely,
  
  ******* **** Rama

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Airplane tickets *******, ** to *******, ***** 5/17 thru 5/25/2025 started with different dates and final destinations in September of 2024 $3852 for ***** and ****** ********* ****** checked in 5/16 for flight to ******* and I requested wheelchair assistance 48 hours before flight. Booked separate flight thru *************** 5/17 to *******. Flight to ******* delayed due to inclement weather, disability assistance, baggage issue and plane maintenance. Arrived 10 minutes late for international flight to *****. *********** just leaving area could not help due language difference. Called asap to resolve issue. After more than 2 1/2 hours on the phone, they could not offer any help but to charge $1900 per person to get on flight next day. On 5/18 I cancelled the 5/17 flight with a NO SHOW response from them. WE DID NOT CHECK IN FOR RETURN FLIGHT FROM ******* TO ******* 5/25. I have contacted several times and have gotten so sad too bad no refund response. Lost bookings for *** $389, *********** $503 and car rental.This was a bad outcome for all parties involved. Asking for help is not easy call for older folks.

  

  Business Response

  Date: 06/05/2025

  Esteemed Bureau
  
  All flights within reservation XNW6H2 departed on schedule, neither ticket was utilized, and both were recorded as no-shows.
  
  Consequently, the tickets have been forfeited, and in accordance with the applicable fare rules, a refund cannot be processed. Furthermore, during the payment process, customers were duly informed that no-show would result in the automatic suspension of the tickets by the airline.
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam Alert: ASAP Tickets / ITN ??I paid $1947 for a flight through agent ******* B. was told it was refundable. The breakdown $406.86 for trip insurance (also non-refundable)$25 agent fee (non-refundable too)No transparency, no help, just dishonest practices.Avoid ASAP Tickets / ITN at all costs.#TravelScam #ASAPTickets #ITN #FlightWarning #TravelFraud #BadService

  

  Business Response

  Date: 06/05/2025

  Esteemed Bureau,

  Thank you for bringing this matter.

  The non-refundable nature of the tickets and ancillary products is clearly indicated on the Online Authorization Form, which the client submits during the purchase.
  If client has any additional questions we encourage them to reply to our emails.

  Kind regards,

  Yegor.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am filing a complaint against ASAP Tickets (International Travel Network) for duplicate charges, inflated prices, and misleading practices causing financial and emotional harm. I bought two round-trip tickets for myself and ******* ****** for $2,828.02. ASAP Tickets charged this amount twice, withdrawing $5,656.04, a clear duplicate charge. I also booked a one-way ticket for my child, quoted at $1,065.70. Later, I saw a $588 charge, which I thought was for insurance or extra services I canceled. Later I was told it was for the childs ticket, which was misleading. I then bought the same **************** ticket for $80 directly. All charges were paid using ******** credit card via ************************************ as he helped me financially. When the duplicate charges appeared, ******* suspected fraud, causing serious conflict and stress. Due to this confusion, we canceled all bookings and rebooked the same flights through another airline for about $3,000less than half ASAP charged. We tried to resolve with our bank, which refunded only part. **** claimed the rest was non-refundable despite errors. We did not commit fraud. Cancellation was justified by ***** mistakes and poor communication. I request a full investigation and refund of improper charges. I trusted ASAP Tickets, but their actions caused loss and harm. I hope this complaint prevents similar problems for others. Sincerely, ******** *******

  

  Business Response

  Date: 06/05/2025

  Dear Better Business Bureau,
  
  Thank you for bringing this issue to our attention.
  
  Upon review, weve confirmed that the tickets were issued via a payment processed directly with the airline. The original tickets were voided due to an issuance error, and a refund of $2,830.00 was returned to the original payment method (VI ending in 3264) on April 9th. Approximately 10 minutes later, the same card was charged again for the corrected ticket issuance.
  
  We also identified an additional booking under *******/******, scheduled for July 25th. A payment of $589.00 was submitted for this ticket, and following the clients concerns, a $300.00 refund was processed on April 11th, two days after the original transaction.
  
  Currently, a refund is underway due to involuntary changes affecting the client's booking. However, for the childs ticket, the fare conditions indicate it is non-refundable and non-exchangeable. Regrettably, if the passenger chooses not to travel as scheduled, the full value of the ticket will be forfeited with no reimbursement options available.
  
  Thank you.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23410008
  
  I am rejecting this response because:

  I dont agree with With answer what they give you because in our account, the money didnt cleared up I think till April 14 and I contacted them April 11 when my friend realized that in his account is double charged. Also, they took 24 hour to give me a response and they respond the only with the phone call and they said theyre gonna return back the money and its the mistake. But it was too late because My friend had a panic attack and we had a big fight with him because of he thought that I had scammed so he made a decision to cancel everything and buy other company tickets. Also, this company really hired the price I bought all the tickets for $3000. And my son tickets for two way. My expectation was for one-way ticket for the child gonna be cheaper. Also, I got the ticket from ******** to ****** for 80 bucks and they charge me Almost 600 for kid one way. And I didnt expect that its gonna be a separated because in my tickets its one payment. Also, why they dont telling the agent did a mistake when she say that my son cant fly Without returning flight. Agent Give me a wrong information, wasted my time, And also separated the tickets which now caused me a new problem because now I have all the rights for full refund because of the plane schedule changed but only for adults not for the kid and they are not refunding me for the kid full amount only $880 And I have rights for full amount

  I am contacting you regarding two tickets that require a full refund due to a schedule change by the airline and booking errors by the agency.

   

  Booking Names:

   

  *** style="color: rgb(17, 17, 17);">Viktoria  *** style="color: rgb(17, 17, 17);">Stephen  *** style="color: rgb(17, 17, 17);">******

   

   

  Itinerary Details:

  PNR: WWF3T2 (REKMHT)

  Route: ******** ? ******

  Ticket No.: 2357215580546

  Amount: USD ******** (child ticket)

   

   

  PNR:

   WWH5R2 (RISCBT)

   

  Route: ******** ? ********

   

  Ticket No.: 2357215580697

   

  Amount: USD 589.00

   

   

  My childs ticket (****** *******) was booked separately due to agency error. Later, **************** changed the flight time for the adult passengers but not for the child, leaving our family split across different schedules. A minor cannot travel alone.

   

  In addition, we encountered:

  Misleading information from the agency

  Double charges

  No satisfactory support from the seller

   

  For this reason, I am kindly requesting that **************** issue a full refund for both bookings above. The schedule change has made the trip impossible.

   

  Thank you for your assistance.

   

  Best regards,

  ******** *******

  ?? ********************************************************

  ?? ***************

  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 06/14/2025

  Dear Better Business Bureau,
  
  We have supplied the customer with a detailed breakdown of all charges, confirming that the total amount paid matches the ticket cost and that no undisclosed over-charges were applied. Our specialized team is now reviewing the matter in full, clarifying each transaction for the customer and arranging any refunds that may be permitted.
  
  Thank you.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23410008
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *******

  ?? Complaint Narrative (Updated for BBB Submission):
  
  Subject: Request for Full Refund for Childs Ticket Due to Mismanagement by ASAP Tickets
  
  I would like to file a formal complaint regarding the mismanagement and mishandling of my airline ticket booking by ASAP Tickets involving *****************
  
  I initially purchased tickets for three passengers: myself, my friend, and my son, with the following itinerary:
  ******** ? ****** (main booking)
  ******** ? ******** ? Sochi (for my son only booked separately)
  
  ASAP Tickets incorrectly informed me that a child must have a return ticket. Based on this false information, they split my sons ticket into a separate booking and charged significantly more. Later I learned this requirement was not true a child can travel one-way and the tickets did not need to be separated. This mistake resulted in extra complications and much higher costs.
  
  ?
  
  ?? Key Issues:
  1.Split transactions and overpricing:
  The tickets for me and my friend cost $1415 total and were booked together in one transaction.
  My sons tickets were split into two separate transactions:
  $1299 for ******** ? ******
  $599 for ******** ? ********
  I did not authorize this pricing structure and was shocked by the excessive cost for a one-way ticket. Later, I was able to purchase a one-way ticket for my son for only $80.
  ASAP Tickets admitted the mistake and only offered $300 in compensation which was far below the actual overcharge.
  2.Duplicate transaction ($2830):
  ASAP Tickets accidentally charged $2830 twice for the same booking. This created confusion and distress, and we initially believed it might be a scam.
  We filed a chargeback with the bank, which was ultimately denied after a month.
  **** did refund the duplicate $2830 transaction, but the process took time and caused significant stress. This refund does not change the fact that my sons ticket was overpriced and mishandled.
  3.Rebooking and additional costs:
  Due to the confusion and fear of fraud, we purchased new tickets, which cost us $3000, including a round-trip for my son that we had to rebook ourselves.
  4.Schedule change and refund denial for childs ticket:
  Later, our return flight (my friend and I) was rescheduled to 7:00 AM, which was inconvenient. We requested a full cancellation, and **** agreed to refund our tickets, but they refused to refund my sons ticket, stating his flight wasnt changed.
  However, this logic is flawed, as the return change affected our entire travel plan, including the childs coordination.
  
  ?
  
  ?? Summary:
  
  I am requesting a full refund for my sons ticket based on the following:
  ASAP provided false information, which caused financial loss.
  They split and overcharged for the ticket without authorization.
  Though the duplicate transaction was refunded and $300 was offered, the main issue the excessive cost of the childs ticket remains unresolved.
  Their actions caused financial damage, stress, and forced us to rebook entirely at a higher price.
  
  I respectfully ask the BBB to assist in holding ASAP Tickets accountable and help me recover the full amount for my sons mishandled ticket

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to report about a business ASAP tickets wherein I bought 8 business class tickets with them from LAX - IST-LHR -LAX in the month of September 24 and my travel was in March 2025.On 1 March I contacted them and asked them to change the tickets as I was unable to continue for the actual date. I contacted them and they advise me to buy a new ticket and promised me a refund from the original ticket back to original Form Of Payment as I was agreed on not using those tickets anymore. They made me buy new tickets for all 6 of us and then later on refused to pay me back for the original tickets. I kept on chasing them and they refused nothing was promised to me and they don't have any such proofs of call and nothing.

  

  Business Response

  Date: 06/06/2025

  Dear Better Business Bureau,
  
  Thank you for bringing this issue to our attention.
  
  Our internal team is currently reviewing the records related to the customer's claim. We've already reached out to inform the client that an investigation is underway.
  
  The customer is welcome to share any additional concerns or information within the ongoing thread initiated by our **************************** or by reaching out to ****************************************************************
  
  Thank you.