Complaints

This profile includes complaints for ASAP Tickets's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ASAP Tickets

  Burlingame, CA 94010

  
• 

  International Travel Network

  45 Randolph Road Silver Spring, MD 20904

• 

  International Travel Network

  45 Randolph Rd Silver Spring, MD 20904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background:Booking Date: July 19, 2025 Original Itinerary:Outbound: ******-********** (DFW) to ******* Confirmation #: CW5WMG $643.54 Return: ******* to *** (via ****) Confirmation #: CW5TYV $2,750 Purpose of Travel: To bring mother from ******* to the ********** for Cancellation:Learned that mother became ill to travel shortly after booking.Requested cancellation within 24 hours of booking both flights.Actions Taken:Outbound Flight (CW5WMG):Refunded, but no written confirmation received.Still receiving calls about this flight, causing confusion.Return Flight (CW5TYV):Not canceled or refunded, despite multiple requests and explanations.This was the primary ticket since it involved escorting mother.Follow-Up Attempts:July 23: Called to follow up. *** promised ********************* email. No follow-up received.July 24: Called again; told no record of previous call.July 25: Called twice; received conflicting info, and request to speak to a supervisor was denied.Impact:Had to book a new last-minute flight at full cost.Suffered financial and emotional distress during a family emergency.ASAPTickets handling has been unprofessional, disorganized, and misleading.

  

  Business Response

  Date: 07/27/2025

  Esteemed Bureau,
  
  We have looked through the issue and contacted the customer.
  According to the investigation records, the passenger requested the cancellation only for the reservation CW5WMG.  Reservation CW5WMG was cancelled and the amount of $643.54 was refunded to the original form of payment. The Reservation  CW5TYV is active in the system, with flights scheduled for 31JUL25.
  Passenger was advised on the cancellation policy which is imposed by the airline and we as a travel agency can not override it.
  If there is any issue with the provided resolution, we suggest the Customer to either reply to this ******************** complaint, or reply to the email sent by "****************************************************************" in order to have the issue further evaluated. 
  Thank you 

  Rarity 

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23654745
  
  I am rejecting this response because:

  1.The Trip Was Pointless Without My Mother I Requested Full Cancellation Within 24 Hours
  The trip was booked so I could fly to ******* to pick up my mother and return with her to the **** After I found out she was ill and unable to travel, I called ASAPTickets within 24 hours to cancel both flights. It makes absolutely no sense that I would cancel just the outbound leg (DFW to *******) and keep the return flight, which included my mother who was the reason for the trip and who could no longer travel.
  2.ASAPTickets Promised to Cancel the Second Flight Then Lied About It
  On July 23, I called again because only the outbound leg had been canceled and refunded. I was assured by a representative that the second flight (Booking #CW5TYV) would be canceled and that I would receive an email confirmation. That confirmation never came. When I followed up on July 24, I was told there were no notes of that call, even though another agent clearly told me she would process the cancellation- I even asked her for her name and phone number she *** me it was going to be in the email it I hadnt cancelled within 24hours she would have agreed to cancel days later and they were no notes and I wasnt contacted.
  I am specifically requesting the release of the full call recording from July 23. It will confirm that I was promised the cancellation and that ASAPTickets failed to follow through. Selectively acknowledging or withholding this call is unacceptable and dishonest.
  3.I Was Denied Access to a Supervisor and Repeatedly Ignored
  I asked multiple times to speak to a supervisor and was refused every time. I gave ASAPTickets a full week to resolve this, and instead of helping me, they repeatedly sent emails full of the same lies, ignoring the facts and avoiding accountability.
  4.Release of All Call Logs
  I am requesting the full release of all call logs, both inbound and outbound, from July 19  to July 25, especially the one from July 23. These recordings will show how unprofessionally and unfairly I was treated, and that I acted in good faith and within the cancellation window.
  5.They Are Still Sending Misleading Emails After I Contacted BBB
  Even after I opened this case with the BBB, ASAPTickets continues to send me emails repeating the same false claims, ignoring the facts I have already explained. This has become incredibly distressing, especially while dealing with a family emergency and financial loss.
  6.I Had to Rebook Without My Mother at My Own Expense
  Due to their failure to cancel the correct flight, I had no choice but to rebook a solo ticket for myself at the last minute. The new ticket cost me $2,405.49, and it no longer includes my mother, who could not travel due to her illness. Ive attached the new itinerary as proof.
  
  Final Statement:
  I called within 24 hours to cancel the entire trip, not just one flight.
  ASAPTickets refused to cancel the return leg, which was the main purpose of the trip.
  Their continued emails repeat false information, and their refusal to take accountability is unacceptable.
  I have been denied fair treatment, a proper refund, and access to a supervisor.
  I do not wish to be contacted by ASAPTickets again. Theyve had every opportunity to fix this and chose not to- I requested for a supervisor and I was denied, and they keep on sending annoying email repeating the same lies and I cant even call them because of how unprofessional they were towards me.
  I demand the full release of all call recordings, especially from July 23, so its clear how I was treated and what was promised.
  
  Sincerely,
  *** *******
  Booking References: CW5WMG & CW5TYV
  BBB Case #: ********
  I called within 24 hours to cancel the entire trip, not just one flight. They refused to cancel the main return leg the entire purpose of the trip was to bring my mother, who could no longer travel.
  Attachment: My new solo itinerary ($2,405.49) showing rebooking without my mother.
  
  
  

  

  Business Response

  Date: 07/29/2025

  Esteemed Bureau,
  
  As per checking the reservation CW5WMG was cancelled and the amount of $643.54 was refunded to the original form of payment cc ending in 2267 on 2025-07-19.
  As per our records the reservation CW5TYV is active in the system, with flights scheduled for 31JUL25.
  Pasengers
  ******* / LOISNJOKI 
  ******* / ANNMAUREEN
  Please let us know if you are looking to cancel this booking.
  As per fare rules ticket is non refundable. 
  Exchange can be done under following condition: 
   USD 275.00 airline fee
  +any fare difference
  Exchange must be done and new trip completed before expiration date 19JUL26.
  Please note that if the seats are not cancelled before departure, the tickets will loose their value.
  Pleas note that we have checked the call recordings and as per the call the passenger have requested a cancellation of the flight that was booked for 25th of July nothing was mentioned at all in regards of the return booking -CW5TYV. Since they are both on 2 different reservation codes and ticket numbers they are separated and cancellation should be requested separately by the client.
  With this being said, we can not consider the case as an agency mistake.
  If there is any issue with the provided resolution, we suggest the Customer to either reply to this ******************** complaint, or reply to the email sent by "****************************************************************" in order to have the issue further evaluated. 
  
  
  Thank you 
  Kind Regards
  Rarity 
  

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23654745
  
  I am rejecting this response because:
  
  I am rejecting this response for the following reason:
  None of the concerns raised in my prior rejection have been addressed. I have repeatedly asked since July 19 for ticket CW5TYV to be canceled, yet it has not been done. Instead, I continue to receive messages asking if it should be canceled. This is extremely disrespectful and unprofessional.
  
  
  Can someone at least follow through on one of my requests? As Ive stated clearly since July 19and Im stating again nowcancel ticket CW5TYV.
  
  
  It feels like no one is actually reading my messages. The responses Im getting are repetitive, misleading, and suggest I may be communicating with a bot.
  
  
  This is my final request: Cancel ticket CW5TYV immediately and send me the cancellation confirmation. I will continue to pursue the other concerns outlined in my previous rejection letter upon my return, as I currently have limited access to the internetand we are not going anywhere dueI am rejecting this response for the following reason:
  None of the concerns raised in my prior rejection have been addressed. I have repeatedly asked since July 19 for ticket CW5TYV to be canceled, yet it has not been done. Instead, I continue to receive messages asking if it should be canceled. This is extremely disrespectful and unprofessional.
  
  
  Can someone at least follow through on one of my requests? As Ive stated clearly since July 19and Im stating again nowcancel ticket CW5TYV.
  
  
  It feels like no one is actually reading my messages. The responses Im getting are repetitive, misleading, and suggest I may be communicating with a bot.
  
  
  This is my final request: Cancel ticket CW5TYV immediately and send me the cancellation confirmation. I will continue to pursue the other concerns outlined in my previous rejection letter upon my return, as I currently have limited access to the internetand we are not going anywhere due to the unprofessional behavior and communication from **************************.
  No more communication from me 
  
  Enough of the delaysplease take action now
  
  to the unprofessional behavior and communication from **************************.
  
  

  Sincerely,
  
  *** *******

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company keeps calling me 5 times a day. Blocking them does not stop the calls.

  

  Business Response

  Date: 07/25/2025

  Esteemed Bureau and Mr ****************** bring our deepest apologies for the caused situation.
  A request for data removal was placed and we will notify Mr ******* via the email address left on file once it will be done.
  
  Thank you for bringing this matter to our attention.
  

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i helped my sister to purchase ticket through **** and was financed by affirm for $1347. on the day of travel, ethiopian airline told them that they cannot fly because they didn't receive any payment from affirm.. they were made to purchase a new ticket for $997 and has to be paid by cash. the airline rescheduled their trip to two days later, which was unfair. Now i have raised a dispute with affirm because asap is giving me a hard to time refund the ticket. i will call them, they would tell me to ask affirm to close the dispute so they can move forward with the next step. this has been ongoing since march of 2025.i need asap to refund me the payments made to affirm a, and to stop payments because the ticket i paid for was not issued to me.9

  

  Business Response

  Date: 07/25/2025

  Dear Better Business Bureau,
  
  Thank you for bringing this issue to our attention.
  
  Upon reviewing our records, we found that the airline canceled the tickets on May 14th, the scheduled departure date. This cancellation appears to be due either to a system-triggered action or passenger-related circumstances, typically, this occurs when passengers are late for their flight.
  
  We can confirm that the payment for the tickets was successfully processed and the reservation was properly issued on our end.
  
  At this time, weve submitted a formal request to the airline for clarification and are awaiting additional details regarding the cancellation.
  
  Thank you.

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23645665
  I attached my email correspondence with them, and the new ticket purchased because the airline stated that they could not issue the ticket because there was a charge back, so they had to suspend the ticket.This is the reason we have to purchase a new ticket for my niece to be able to travel. They airline made them travel two after.. which puts more financial strain. The passengers were at the airport 3 hours before departure boarding time. Asap is claiming that the passengers were a no show. The files i attached is not going through.. because it says that it is too big
  I am rejecting this response because:
  
  Sincerely,
  
  ****** Igbo

  

  Business Response

  Date: 07/26/2025

  Dear Better Business Bureau,
  
  Thank you for bringing this issue to our attention.
  
  Upon reviewing the customers itinerary, we noted that the airline has marked them as a NO-SHOW, with the tickets cancelled due to System or passengers actions, which typically indicates a late arrival for the flight. The Customer paid additional funds with the airline to re-issue their tickets, and successfully used them. 
  
  That said, we have contacted the airline directly to clarify the exact circumstances at the airport and are currently awaiting their response to better understand what occurred.
  
  Thank you.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23645665
  
  I am rejecting this response because: am waiting for the airline response. The passengers were at the airport , but the airline decided to put no show, because the ticket was not issued due to charge back on the card.
  
  Sincerely,
  
  ****** Igbo

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to airport early on July 5th for flight from ***** to ****** on Jet Blue.. Went to ticket counter for boarding pass airline refused to issue boarding causing delay. I asked *** to stay overnight in airport so I wouldnt miss flight next day.Checking in Jet Blue following morning, clerk says I will miss flight because not enough time. They took my bags finally issued boarding pass, I headed to gate for departure. Went to security for check in but computer said my ID didnt match. They finally added information manually, I finally headed to gate to board flight but too late as flight already left. Since I missed my flight, I was told I would be rebooked on new flight. Then they t me that I would have to call **** to get rebooked on new flight because original flight was booked through them. I called ****, spoke Madhavanm he said send me your boarding pass. Had to get help to photograph boarding pass and sent to ****. **** acknowledged that he received boarding pass. **** gave option to rebook now for $107. Or wait 2-3 days for no additional funds. So I opted to wait 2-3 days because I could not afford to pay more. Tried calling **** back but received no assistance. They hung up on me and I never received any assistance. Never able to connect with any agent, told I would have to wait 2-3 days. Spoke Jet Blue supervisor and said it was their fault but they couldnt rebook because I book through a 3rd party. Called *******, travel agent at **** but they would not connect me. ******* finally emailed me and told me to find supervisor at Jet Blue to file complaint. JB supervisor again told me to go back to **** and Jet Blue couldnt rebook. Contacted **** and they continually refused to assist me at all and would continually hang up on. Told to go to ******************************* Could not get through to that department. They finally gave me email to ************************** no response. Told to wait for investigations team to call me back. Finally reached ********* and he asked for confirmation #, then said the computer says that I requested a refund which is not true I continually asked to be rebooked. Receiving conflicting information regarding rebooking or providing a refund. Waiting to be rebooked. I have been stranded at the airport since July 5, today is 7/17/25. Still waiting at airport for ASAP to rebook me.Complaint taken over the phone by Disputes Rep ****

  

  Business Response

  Date: 07/21/2025

  Esteemed Bureau
  Good day!

  
  We have contacted the passenger directly and we will work on this case.
  If there is any issue with the provided resolution, we suggest the customer to either reply to this ******************** complaint, or to send an email to **************************************** , in order to have the issue further evaluated. 

  
  Thank you. 
  *****.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive planned a trip to ******, ****** and ******* in late September of this year-2025. I usually purchase my own airfare online but a friend recommended Sky Lux travel agency for possibly a better fare and help me with a multi city trip. I contacted an agent at the company, name is Eonelle, and things went well but I was frustrated that with every itinerary and price I had to confirm that the seating was upgraded to comfort class since I have 4 joint replacements and 5 lumbar fusions and would be miserable in economy seating for a transatlantic flight. After many itineraries and prices offered over a period of 2-3 days I told I could actually just book the flights online easier and be assured that I had the seating option I needed for a price that wouldnt be much above what she had offered. Within a couple hours she called and gave me an itinerary that was acceptable. I felt a little rushed in paying for the ticket and I remember having her confirm that the ticket was comfort seating, refundable for cash and changes made without fees. She yes.I paid the fare and she emailed the itinerary to me. It was very late by that time so I just checked that Id gotten the itinerary in my email and went to bed. The next morning I went through the itinerary and saw the seating was economy. Eonelle doesnt start her shift until 3pm my time so I called by 4pm to tell her she needed to change the economy to comfort seating as she had confirmed it was. She said that would cost more, later telling me up to $3000, which I knew was untrue. Since July 9th I have been strung along every day saying they would make this right, Id get Comfort seating and even as far as making seating arrangements for me. There was always an excuse that it wasnt done each day. Last night it was because they were still waiting for the concierge **** to ok the change even though it had been 24 hours since she told me the change would be made. Ive asked to cancel but theyll only give me a 75% refund.

  

  Business Response

  Date: 07/24/2025

  Esteemed Bureau,
  
  Thank you for bringing this issue to our attention.
  Upon checking our records, Seat Assignment was processed in main cabin on seats 37C both on outbound and inbound for the ***** AMS segments;
  
  We'll investigate this issue internally and revert back as soon as possible with more information, or via this BBB thread if necessary.
  
  Thank you,
  Warm regards
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased airfare tickets through ASAP Tickets. We purchased insurance through them and once purchased, I was able to see online that the insurance we purchased reflected in my account. It stated that our insurance includes cancellation for ANY reason. Additionally, my parents purchased another set of two tickets and this insurance was offered to them for FREE, so I didn't even have to purchase it. Now, for personal reasons, I am no longer able to make it to our trip, and requested information on transferring my tickets to my dad, who will take my place. ****************** does not allow this and ASAP tickets explained that we will need to rebook. They are refusing my request for a refund, because they claim that the insurance I purchased does not include the "cancellation for any reason," even though it states in my booking details that it does.

  

  Business Response

  Date: 07/20/2025

  Esteemed Bureau,
  
  Thank you for bringing this issue to our attention.
  Based on the provided evidence within the complaint, it seems that Travel ************ "All-included" tier was activated with the "Cancel for any reason" benefit, which can grant either a 75% refund to the original form of payment, or 100% Airline credit for the same passenger.
  
  That being said, the confirmation number provided within the complaint is "6QTUMZ". Internal research showed that this reservation has the "Premium" version of the Travel ************ bundle. In the Premium tier, only a 100% Airline credit is granted as a benefit.
  
  At the time of purchase, an e-mail was sent reflecting the included benefits, which are the same benefits the Agent gave an introduction about on-call prior to purchase. More-over, the thread with the Travel ************ benefits was used for communication by the passenger, therefore it is clear that it's contents must have been read and acknowledged. This e-mail has been attached for reference. (Sensitive information has been removed)
  
  Thank you,
  Warm regards
   

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 19th *************************************** and my wife Ebony ***** ***** purchased tickets through a third party vendor called ASAP tickets, we spent a total of $2600.00 for our honeymoon that was in ***** ***********, but the agent who sold us the tickets failed to inform us that we needed visas to enter into the country, Date of Travel was May22nd we arrived on May23rd but was stopped by customs and immigration because we did not have a ***** Upon our arrival I was told that I had to pay $200 for my **** and another $200 for my wife; this was not calculated in our budget and as a result, Immigration boarded us on the next flight back to *****************. Before we could go back to the **, we had one stop in ***********, ********. We missed our flight going back to the states so we had to wait a period of 24 hours until the next one. The Next flight we also missed because the receptionist at the airport gave us the wrong time. Our Arrival back to the ** was on May 26th 2025, We spent our weekend no where stuck between airports and we did not have the chance to celebrate our honeymoon. When we requested our money to be returned to us, the agent gave us the run around, which led to her giving us a false promise for a refund that never was initiated. We are presently in July and we still have not received word back on our refund request.

  

  Business Response

  Date: 07/16/2025

  Esteemed Bureau,
  
  We would like to clarify the circumstances surrounding our guests booking.
  The outbound segment of the ticket was used, while the inbound portion was exchanged directly by the airline.
  Upon review, we have identified multiple instances in which our representatives clearly informed the customer that the ticket was non-refundable and no longer within the agencys control following the exchange.
  Our team advised the customer to contact the airline directly to inquire whether an exception or refund could be granted. We were later informed that the situation does not fall under the airlines refund policy, and therefore the ticket remains non-refundable.
  We have communicated this information to the customer using the email address on file, highlighting the details outlined above.
  
  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***** ********. Towards the end of March I purchased two refundable tickets to *****, *******. ( LQTF8S) on ***************. April. 8th. Cost: $3,287.04. For me ( ***** ********) and ( **** ********) on my Banks Debit card. I asked to purchase refundable because we were not sure what exact day my **** would arrive. We were told we could change the date up until 24 hrs of departure and would just have to pay the difference. Due to issues with ASAP TICKETS ( disrespectful speech) I asked to cancel around 8-9th of April, there has been problems on my part due to the fact I am abroad for three months and have very little resources to correct this problem, I have been in constant communication with the ***** There have been many. they refused to refund the entire amount. First they said they would refund $1,909.07, now 1,8??.??. To date nothing. They have been processing the wire transfer for over a month, and Ive purchased completely different tickets from another airline. Please advise. Thank you. ***** ******** There information is ************************** # ************ ******************************************************************************************************************* ***** ******** ********************* ************** Because this wiped out my whole bank account I have not been able to pay my phone bill, so I only have email or ************

  

  Business Response

  Date: 07/14/2025

  Esteemed Bureau,
  
  Thank you for bringing this issue to our attention.
  Upon checking our records, it appears that a refund was being processed as usual, and a confirmation was sent automatically, however the refund transaction did not go through and returned an error. This can occur due to a multitude of reasons, however the only other alternative in this instance is for a wire transfer to be processed.
  
  Unfortunately, the queue for wire transfers is quite long and can take some time as a consequence. Our ********************* processes wire transfers in weekly batches, and the current expected time on a wire transfer is of 4+ months.
  We understand that this waiting time is not ideal, however there are no other alternatives under the circumstances.
  
  In order for a wire transfer to be processed, a charge of 4% of total refund amount + $30 fee is applied. In this case, the fee is the difference between the original refund amount and the new refund amount.
  
  Warm regards,
  Thank you
  

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23589995
  
  Hello, thank you for your speedy response! I am rejecting this response because: First, in all my correspondence with ASAP I have never been told that that was the time frame. Two I am not a well off person! I am abroad and have spent an additional $1,000.00 to purchase new tickets, plus the money I am out on the first tickets from $ *****+, down to *****+ . Lastly I would like to know when this 4+ months began? Shouldnt they at least have to tell me how much time I have left to wait? Roundabout? Ultimately it didnt take them 4+ months to take it out of my account. Please advise. Thank you so much again! I learned about the BBB, high school, and now Im 64, and that was the most valuable ****** I learned in school and had been over the years!
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 07/23/2025

  Esteemed Bureau,
  
  Although we understand that the processing time is quite long, there is unfortunately no work around at the moment. Our developers are working on a solution, however for the time being this is the only alternative.
  The processing time mentioned in our last response is a rough estimate, based on Wire Transfers processed recently.
  
  The request was submitted to our Accounting team on the 19-th of May. Unfortunately we do not have any updates as of now.
  However Wire Transfers are known to arrive in less than 24 hours once processed, therefore the card holder will be the first to find out if it has been processed!
  
  We remain available should there be any other questions.
  
  Warm regards,
  Thank you

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went threw this company and bought two plane tickets for *****************. Frontier canceled the flight and stated i had to get my refund from ASAP TICKETS. This happened 6/23/25 .I've contacted the airline several times and I have been told that my money would be refunded but still i haven't received it. Now when I call i get the run around..

  

  Business Response

  Date: 07/13/2025

  Dear Bureau,
  I am writing to confirm that we have successfully contacted the passenger directly regarding the issue at hand.

  We are pleased to inform you that the matter has been resolved to the satisfaction of the client.
  The passenger has agreed to receive a monetary refund in the amount of ****** USD, which has been processed and issued to the original form of payment.

  In light of this resolution, we consider the case closed from our side.

  Thank you for your attention to this matter.

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23579493
  
  I am rejecting this response because:  Since we've talked last they got in touch with me and I still haven't received a refund yet they have been telling he every sense 6/ 23/ 25 that I would be getting a refund so I really still haven't received a refund from ASAP tickets yet.  Maybe they expressed that to you to get you off of their backs but I have not received a refund
  
  Sincerely,
  
  ********** *********

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased airline tickets from ASAP Tickets in March 2025 for travel in July 2025. The airlines canceled our flight. **** refused to rebook us inspite of the fact that we paid $381 for travel insurance which we later learned was handeled strictly by ****. The truth be known i really don't think there is any insurance, its just another revenue stream. As well we were told to call 3 days before departure for seat assignments. **** charged us $361.40 for FREE seat assignments. These guys are straight up scamming people. I am contacting the creditor AFFIRM who financed this fiasco. Shut them down!

  

  Business Response

  Date: 07/10/2025

  Esteemed Bureau,
  
  Thank you for bringing this matter to our attention.
  
  Please be advised that we have reached out to the customer directly, requesting that they provide their booking details, as no reservation could be located based on the information included in their original complaint.
  We remain committed to resolving this issue as soon as the necessary booking information is received.
  
  Thank you.