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AVA Auto Repair has 1 locations, listed below.

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    Business ProfileforAVA Auto Repair

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4029 Firestone Blvd, South Gate, CA 90280
    BBB File Opened:
    6/9/2023

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    AVA Auto Repair, ******, owner, cell phone # ************) rebuilt a transmission for **, ************, on 11/11/22, with a 1-year warranty for $3500. Upon having it re-installed, it was having the same problems of hard shifts both up 1-2,2-3,3-4... and down shifts. I took the truck back to *** **** (******) where he had it for over 7 days and said it was the throttle position sensor/ throttle body causing the hard shifts. There was no check engine light coming on, but I still replaced the entire throttle body and sensor, nothing changed. Then ****** said it needed to be driven more to re-calibrate the computer. I did that, nothing changed. Then he said it was the **** transmission control unit, I took it to **************** dealership, paid $185 diagnostic fee, it was something internal and had to be opened and inspected for internal failures, not the **** throttle position sensor, electrical external failures etc... I then had to pay a mechanic $800 more to remove the transmission again because *** can't fit the truck inside the shop. After re-installing the transmission, a 2nd time, same problems of hard shifts. ****** and his tech came to our business and test drove it and said it was a mass air sensor issue. I changed that while they were here, nothing changed. Then ****** said the *** needed to be programmed at the dealership and left. I took the truck to All Transmission and Clutch, a transmission local shop for a 2nd opinion. The technician asked if the valve body was rebuilt as he believed it was a pressure issue with the hard shifts. I asked ****** if it had a rebuilt or new valve body and he said they put a used one in with the rebuild, not a new one. ****** said the valve body was not part of the transmission rebuilt. Although it is a major part of the internal transmission.I bought a valve body from **** for $600 had All Transmission install it $600 because ****** was not responding to calls or texts. All Transmission diagnosed and fixed the problem in 1 day. I've had to spend over $2500 in parts and labor to fix this transmission and lose 6 months of the warranty, which has not been a warranty, more of a guessing game. I've called, texted ****** many times and he says "I told you it was the valve body from the beginning, and it was not part of the $3500 rebuild, that is a $5000 rebuild. I'm asking to be reimbursed $2500, from *** ****, ******. I have receipts and text messages for everything stated above.

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