Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Order#VS32152877 on May 30, 2025, and was eventually sent **** tracking numbers ********************** and **********************, both of which show a shipping label was created, but the packages were never provided to **** for delivery. I called to request a refund and was yelled at, telling me it's a **** problem and I have to file a complaint with them.I feel this company may be conducting fraudulent business practices and stealing money from customers without providing the items purchased.

  

  Business Response

  Date: 06/17/2025

  Dear Customer,
  
  We apologize for the inconvenience.  We will review your phone conversations with our customer service team and take further action. 

  Unfortunately due to the dispute with your Credit Card Company, we cannot proceed with this RMA anymore.  Please contact your Credit Card Company for further assistance.

  Again, we apologize for the inconvenience.
  

  
  

  Customer Answer

  Date: 06/23/2025

   
  
  Complaint: 23447854
  
  
  
  I am rejecting this response because:  I have returned the purchased items (they did eventually arrive) via your RMA process, and have not yet received a refund.  Please either refund my full purchase amount to my original payment method, or notify the credit card dispute investigators that the items were returned and a full refund is due.
  
  
  
  Sincerely,
  
  
  
  Jeff York

  

  Business Response

  Date: 06/30/2025

  Dear Customer,

  We apologize for the inconvenience.  We will work with PayPal in regards to your dispute to resolve this issue.  

  Again we apologize for this great inconvenience.  

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23447854, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jeff York

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales Order No.: VG72576128 Order Date: 05/09/2025 I ordered a part and it was for the wrong side of the vehicle, so I ordered the correct side with this order number VG98570950. After sending pictures of part to the seller Parts Giant, they approved an RMA for return. I shipped the package with their provided shipping label. The exterior cardboard shipping box was damaged in shipping, but the part inside the box is still in perfect condition. The shipped it back to me and I can see it is in perfect condition. They are refusing to refund my money when there is nothing wrong with the part. I have tried to reason with them and they are refusing to refund. Complaints from other customers are showing ******************************************* engages in practices like this. I am asking for the refund I deserve. Neither I, nor Parts Giant can make a fed ex claim because the part is not damaged, just the cardboard shipping box.

  

  Business Response

  Date: 06/13/2025

  Dear Customer,

  We apologize for the inconvenience.  Unfortunately our dealer received your items and during the inspection process it was denied for open packaging.  Due to our return policy we cannot accept parts with open packaging therefore it was returned back to you.  

  After you raised your concerns on the condition of the package we have again approved your return back on 6/6/2025 and provided a free shipping label.  Once the shipment is returned back we will issue a refund within 3-5 business days.

  We will resend you the shipping label.  

  Again, we apologize for the inconvenience.
  
  

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their customer service is terrible! I called and explained that I've had a lot of trouble with **** packages getting stuck, lost, and even stolen, so I needed to confirm how the part would be shipped. The response I got was that it would be shipped **** or ***** and customers don't get to choose which one. When I tried to get a confirmation on which carrier would be used to ship it so I could make a decision, the lady became extremely rude and terse and just kept saying "that information is not available at this time" like a robot. A quick reiteration of the question using their chat feature returned the same response. They have no interest in helping potential buyers with simple questions. So they won't be getting my business.

  

  Business Response

  Date: 05/01/2025

  Dear Customer,

  We apologize for the inconvenience.  To better assist you, please provide an order# concerning to the issue. 

  Thank you and again we apologize for any inconvenience. 

   

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23271963
  
  I am rejecting this response because:
  

  I have not created an order because of the customer service response I received from your employee and your chat bot. The reasonable thing to do would've been for the agent to at least try to find out which carrier would be used once I provided her with my shipping address. I may give your company the opportunity to earn my business in the future, but I will be asking that question again. It's a perfectly reasonable question for a customer to ask give the circumstances.

  Sincerely,
  
  ***** H

  

  Business Response

  Date: 05/06/2025

  Dear customer,
  
  I apologize for the inconvenience.
  
  Most of our shipments will be shipped via **** however once the order is placed you may contact our customer service team and request to have it shipped ***** only.
  
  Shipments can also be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to APO/FPO addresses. Expedited shipping or large item shipment is not available to these address types.
  
  If you are shipping to a U.S. Territory (***********, ****, *******************, **************, ************************, and **********) the shipment will be serviced by USPS.

  Again we apologize for the inconvenience. 

   

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, 2025 I placed an order for BEIGE floor mats for a *************. They were shipped on March 11, 2025 by U.S. Mail. On March 19, 2025 I contacted MBPartsGiant because the mats had not arrived. They put a tracer with the ***************** because the mats were lost. I requested a refund. The mats arrived about one week later and the outside box used for mailing was damaged. The color of the mats was wrong: instead of BEIGE, they sent GRAY mats. I called and reported the problem and they asked me to send pictures of the package and the contents, which I did. On April 2, 2025 I called again and it took over one hour to speak with the right people. In the end they sent me a form authorizing the return, but the reason given was: "No longer needs." That is false. Also, the authorization stated I will have to pay a 20% re-stocking fee and I will have to pay to return the goods. I called them back and they said that is right. The form also says it is not an agreement to accept the returned goods. If they decide not to accept them, I will have to pay shipping again to have the goods sent back to me again.Spoke with Mr. **** last. Since they created this problem i am entitled to a full refund.

  

  Business Response

  Date: 04/08/2025

  Dear customer, your RMA ********** was opened on 3/26 stating you received the wrong part. We requested images on 3/27 and received images of the correct part as ordered. Your RMA was approved on 4/2 to be returned for a refund. We have emailed you the approval on 4/2, Your RMA request has been approved.A form will be emailed to you shortly with proper instructions on sending your part(s) back. Please make sure that the part is returned in its original condition, unopened and uninstalled, with all the packaging and manufacturer's labels intact; otherwise, your return may be denied.Please be aware that you are responsible for shipping your part(s) back to us, and a 20% restocking fee will be applied to your refund. However, if you place a new order for the correct part, we can waive the fee. We would need the new order number within two days of receiving this notification in order to do so.Please notify us with the return tracking number as soon as possible. If a tracking number is not provided, we cannot guarantee your refund time frame.Information pertaining to the Return Policy can be found at ************************************************************************************************

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order a part from a website. Received the part and it did not match the description nor the photo. Attempted to return in accordance with return policy, they refused because they said it was electrical in nature. The package was unopened; and the return was initiated the same day it was received.

  

  Business Response

  Date: 03/14/2025

  Dear customer, your RMA ********** was opened on 2/19 stating you received the wrong part. We requested images on 2/19 and received images of the correct part as ordered. Unfortunately your *** was denied as electrical parts can not be returned. We emailed you the denial on 3/3, We are sorry to inform you that your request has been denied due to the following reason(s): The part(s) is a non-returnable item due to it being, but not limited to: - An electrical part or has electrical components
  Information pertaining to the Return Policy can be found at *************************************************************************************************

• Initial Complaint

  Date:02/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 21st, 2025, I ordered two Hub and bearing assemblies. On Jan 27th, I received delivery of a package. On Jan 29th, I opened the package and discovered only one of the two hub and bearing assemblies. I immediately contacted customer service and asked if this was a missing part or if i was still waiting on a second package. They informed me that both parts should have arrived, so a replacement part would be delivered after making an *** request. The companies return policy states to keep the boxes only for manufacturing defects or shipping damages, which was not applicable to my scenario. Since I was not otherwise told I would need to keep these boxes, I installed the one part I did receive on Jan 29th and disposed of the packaging. On Jan 30th I received an email requesting pictures of a shipping label and the missing part. I immediately responded informing them I no longer had the box with the shipping label, but offered a ring video showing delivery of one single small box. They responded Feb 4th stating they would need the requested pictures to proceed. I then called them and they refused to honor a refund or replacement without photos which are now impossible to get. This business owes me either a replacement part (preferred), or a refund for the part which was not delivered.

  

  Business Response

  Date: 02/13/2025

  Dear customer, please provide your order number and we will look into your concern. Thank you.

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I reached out to the ** of operations directly and he has resolved my complaint by sending me the missing part. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered heater hoses on 1-17, immediate shipping number received but not actually shipped. On 1-18, dealer called and assumed responsibility for all costs, called **** parts giant and cancelled order on 1-20 as it had not been shipped. Dealer performed repairs on 1-22. Then order was found to have been shipped anyway on 1-23. Called 1-24 and they refused to address it stated only a missing package investigation was done, not cancellation. These people are frauds. After seeing all other complaints online, I should have looked into them more. Their own website only deceptically show 5 star reviews. Distributer is only one mile from my house, but they charged ***** to ship it and refused to let me just bring the hoses back to them.

  

  Business Response

  Date: 01/27/2025

  Dear customer, we are unable to locate an order under ************************. Please provide an order number and we will look into your concern. 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22856214
  
  I am rejecting this response because: You fraudulently are delaying resolve. 

  Sales Order No.: CF49602642

  Shipped from: Broken Arrow, **
  Destination: Will *********, ***************************************************************************
  
  Shipped with ***** Tracking No.: 9234690365072800018122
  
  Sincerely,
  
  Will *********

  

  Business Response

  Date: 02/07/2025

  Dear customer, on 1/20 your order ********** was under investigation as the package appeared lost, We confirmed we could not cancel your order as it has already been shipped. You called on 1/24 stating you would like a refund but your package was already located and in transit. You could have reached out to us once the package was delivered and we can process a return for you. Are you interested in returning your order?

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22856214
  
  I am rejecting this response because:
  It was stated very clearly that your giving a tracking number was not shipped. The dealer (****** ****** assumed responsibility for the coolant leak and repaired it BEFORE you falsely shipped the hoses. Charging ***** to ship from a distributor that is literally one mile from my house is fraud.  If it was same or next day I could understand but not 6 days later even after being cancelled 
  Sincerely,
  
  Will *********

  

  Business Response

  Date: 02/19/2025

  Dear customer, please confirm if you are interested in started an RMA and returning your item for a refund. 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22856214
  
  I am rejecting this response because:
  
  Sincerely,
  
  Will *********

   

  only for full refund with all shipping costs as it was not to be shipped

  

  Business Response

  Date: 03/04/2025

  Dear customer, this will be returned under a no longer need return. This will include a restocking fee and you will be responsible for the return shipping as well.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22856214
  
  I am rejecting this response because:
  You are a scammer. Deceptive practice. Over charging excessive shipping. This was cancelled days before you ever shipped.  I will take every occasion that presents itself to let others know to avoid you. 
  Sincerely,
  
  Will *********

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from ************************************************ on 1/07/2025. Here is what they told me after I paid. "Most orders are processed and shipped within 1-3 business days. You will receive an email notification with tracking information once your order has shipped. Below is your order confirmation. Please keep a copy for your records.Order Details Sales Order No.: VG81547775 Order Date: 01/07/2025 Check your order status >>Order Summary Subtotal163.72 ************************ Total ******" They gave me this **** tracking # ********************** on 1/08/2025 & since that date the tracking number has said "Pre-Shipment Shipping Label Created, **** Awaiting Item" I contacted *********** said they would send a replacement if I agreed to send the part to them if it ever showed up. I said yes. They didn't send the part they said that they had to investigate first because sometimes delivery people don't scan the item. I said it's been weeks I think somebody would have scanned it at some point if it had been shipped. Even if the first ****** didn't, at some point somebody would have scanned it. They told me a couple of days ago that their investigation won't be done until the 8th of ******* can't have a refund or part until after that. I said it's been 3 weeks already & you are going to make me wait another couple of weeks before you decide if you are going to honor this. They said yes they can't send me a new part until they make sure I don't have the other one. It was a big argument that got me nowhere. They were rude & refused to help in anyway other than making me wait a month & a half for them to decide if they were going to not scam me out of my money. It was almost $200 that is not just a couple of dollars to me. That is a good amount of ********* feel like they are cheating me out of it and scamming people. They keep putting off week by week hoping you will just give up & they can keep your money. Thank you for any help you can give me. I greatly appreciate it. ***** ******

  

  Business Response

  Date: 01/27/2025

  Dear customer, your RMA **********  was opened on 1/15 stating your package was lost. Your *** was approved and a lost package claim was filed. We emailed you with the information on the claim, stating that the processes takes 7 business days per the carriers time frame. A package trace has already been filed with the courier, and we are currently waiting for the investigation to conclude. If the shipping courier confirms that the package was lost, then we will issue you a refund/replacement on your order. However, it is not uncommon for the package to still make delivery, so we must wait to hear back from the courier before issuing a replacement order/refund. If the tracking number does not show any new updates within 7 business days, we can have a replacement created/refund issued for you asap. As of 1/25 your order has been located and delivered to you. We have not received any further emails from you, your RMA and claim have been completed. 

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 12/20/2024 with estimated delivery date of 12/27-12/31. The shipping label was created on 1/6/25 on ****. I used live chat on their website to inquire about the order on 1/9/24. I was told that it was escalated and I should get an email by *** or early morning. At noon 1/10/25 I had not received an email. I inquired about the order again through live chat and I was told "shortly" I was going to receive an email. At 4pm local I contacted them again asking for a update since I had not gotten an email shortly. The customer service agent said there was nothing should could do and ended the chat abruptly. So I called and spoke with another agent who told me I should get an update by 1/11/25. I requested that my order be cancelled and she said that it cannot be cancelled and was very rude about it. No one at the company seems to be able to give me an answer about what is going on with my order and they are refusing to give me my money back,

  

  Business Response

  Date: 01/23/2025

  Dear customer, we are unable to locate an order under ****************************. Please provide your order number and we will look into your concern. 

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ********************************** for 2013 ***** Civic hub caps on December 11, 2024. The website clearly shows the hub cp as having 5 lug nuts and when I entered my VIN it said this part will fit my car. Upon receiving the hub caps they only had 4 lug nuts as referenced in my photos. I advised ***** now that I do not need these parts as they do not fit my vehicle and re the wrong parts. I was advised that I would need to pay a restock fee and return shipping. This was their companies error. Additionally when I called today and spoke with ****** in RMA he was extremly rude. When I let him know that I made my first request for return one week ago today he began to raise his voice and say since I called yesterday regarding the matter I needed to give them another 48 hours. I would like a full refund and a shipping label please.

  

  Business Response

  Date: 01/23/2025

  Dear customer, your RMA *********** was opened on 12/27 stating you received the wrong part. We requested images on 12/30 and approved your RMA on 12/31. Your return was received, but unfortunately you filed a dispute with your bank on 1/15. We are unable to issue any refunds with an open chargeback. Please reach out to your bank for further information or to close the dispute and we can process your refund.