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Business Profile

Motorcycle Supplies

Maxpro LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

This profile includes complaints for Maxpro LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maxpro LLC has 2 locations, listed below.

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    • Maxpro LLC

      9448 Rush St South El Monte, CA 91733-1535

    • Maxpro LLC

      9448 Rush Street South El Monte, CA 91733

    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a motorcycle from them with a warranty. The bike is now not-drivabke as the muffler came apart. I emailed them asking for warranty and they only offered me $20. It would cost me over 500 to fix the problem. The then shipped something to a ********* address when I live in *****. I have been trying to get a phone number to talk with someone and they will not provide one. Attached is an email exchange, which they only respond to in the middle of the night which would lead me to believe they are in another country. I just want my money back at this point.

    • Initial Complaint

      Date:10/06/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello, i purchased a motor scooter from i guess this company as this is who is contacting me regarding my purchase and supposed to be assisting me. i purchased my scooter a month ago and literally have had issues from the beginning. I immediately contacted the company and still have yet to be helped with any of my issues and they are quite literally ignoring every response and request i have sent to them. This item is not cheap it will be two prices $1600 if paid in 90 days and over $3000 if paid within normal lease term. however, i need something done as i have contacted and contacted this company as they havent even sent me a completed moter scooter! The headlight which is a main function in order for me to operate it has not even been given to me as they sent the wrong one originally! also there are numerous safety hazards via the scooter as they did not correctly put in some bolts that are supposed to have been installed in the factory. i have numerous emails i have sent again to no avail. i believe this company is literally a scam and just getting over on me for my money and again never even sent me the correct full item! i have provided partial pieces of connversations from them if more is needed i can provide as well! this company needs shut down!

    • Initial Complaint

      Date:08/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey I bought a bike from this company. Its giving me headaches dealing with this company I bought received bike wont start at all. Reached out to company they sent me a part instilled part bike is leaking gas. I had enough at this point Im ready to return the bike they told they cant take bike back . How is that possible and on their website they have 50 day money back guarantee. America my a Question is how is this Bussiness still in business? How ??

    • Initial Complaint

      Date:07/20/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PowersportsMax.com (Powersportsmax)************************************************************ ************* provided a 150cc Scooter but the title had 150cc Motorcycle listed and the container plastic was ripped in several areas around the container. R+L Carriers, is scheduled to transport this vehicle, in the container with documentation, to PowersportsMax.com (Powersportsmax) from ********************************************************************, on 07-20-23 between 3:00 PM and 5:00 PM.

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 150cc Scooter (bike) from this company via Amazon's Third party sellers option. My bike arrived damaged on the external packaging and minor cosmetic damage on bike. Prior to riding I had to follow State and federal law and Registered the bike. This according to Maxpro LLC (xprousa) voids my return of the bike under warranty for refund purposes. Once I finally got to legally ride the bike I notice a smell, then smoke which prompted me to pull over and check. Upon checking I noticed oil was leaking from the engine block. This I took photo evidence of (and on other bike problems as well), and tried to contact the company via Amazon's policy. This led to intermittent communication with Maxpro LLC (XPROUSA) and long delays initially. Once my partial evidence of bike damage was submitted to the above company, they maintain that their policy is different from and contradicts Amazon's "A-Z" return policy in that all costs associated with waranty returns, etc., must be at buyer expense. I have had to purchase nuts and a pair of specialty exhaust manifold bolts because of the noise the bike was making. I contacted Amazon and informed them of the fact that the company refuses to pay the return costs per the original Amazon agreement due to the bike being registered. My response from the company suggests that there may be intentional deception at work to subvert a contractual agreement, and further defraud and cheat me as a paid customer, by making me pay out of pocket when the bike is covered under warranty and has shown to be significantly defective.

      Business Response

      Date: 07/21/2023

      Customer ordered 1*150 cc scooter from ** on May 24th. He received the product on June 1st. As a real motorcycle, which need experienced operation to handle it. Customer requested replacement on July 5th and July 9th. We sent free replacement parts to customer to help him solve problem. The scooter is not a toy; any wrong operation will make the product bad, even a mistake on screw, nut or bolt. There is also a bit of maintenance as with any motorized product.

      We now requested ************** contact customer to help him. We also offered RMA# via Amazon. We approved return for refund, but customer need package the product well.

      We will try our best to provide service based on the policy. We hope customer can assist us solve the problem.

       

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on may 21 2023 i purchased a 2023 xpro moped first month ,could not get it to start, after spending time and money and multiple emails and calls they sent a new carburetor,now second problem the transmission is leaking axle fluid back to shop,i asked multiple times to return ,they refuse to help or respond,please help *************************

      Business Response

      Date: 07/21/2023

      Customer ordered 1****** motorcycle from us. The product is shipped about 40% assembled and the rest is the buyers responsibility. Customer received the product on 5/29.

      On 6/7, customer contacted us that his technician suggested change carburetor. We send free replacement carburetor to customer based on the policy. The *** Ground tracking# 1ZY265720398427178 shown the replacement carburetor was received by customer on 6/9.

      The motorcycle is a toy. Any wrong operation will make the product bad, even a mistake on screw, nut or bolt. There is also a bit of maintenance as with any motorized product. And based on the policy, we provide repair and replacement parts.

      We will try our best to help customer solve problem. We are contacting customer about the product issue

      Customer Answer

      Date: 07/21/2023

       
      Complaint: 20268963

      I am rejecting this response because:

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Camshaft Gear for CG200 200cc Air Cooled ATV Dirt Bike Closeout - Below cost. No return, no replacement, no refund.Coupon - Coupon code cannot be applied to this product.$25.95 $25.95Sub-Total:$8.95Shipping **************** Ground):$3.58CA TAX 10%:$38.48Total:Status ****************** DateOrder StatusComments 05/11/2023Order Received 05/11/2023Order ReceivedCredit Card payment. AUTH: ******. TransID: ***********. Total: $38.4799 05/14/2023Processing 05/16/2023ShippedPackage shipped on 5/15/2023 via **** Priority Mail. Tracking No ********************** Was the wrong part and tried emailing never got a response. Called the phone number and its fake.

    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a machine from this company and it failed to work properly after less than 5 hours of use. Attempted to contact the company to get replacement parts under warranty and they have completely stopped returning calls or emails.

    • Initial Complaint

      Date:04/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 18th of 2022 Amount Paid:Total: $1,253.85 The business committed to provide a quality product, they also mentioned that they have a 100% satisfaction guarantee. The company provides a 3 month warranty on the purchased vehicles as well. Upon receiving the dirt bikes and completing the basic assembly, I noticed that the bikes weren't operating properly. The bikes were delivered on Aug. 29th and I sent communication about the issue within 24 hours.Yes, the company tried to solve the problem by asking me to send videos of the bikes running so that they could try to diagnose the issue. I took and sent the video to the company. They sent some parts to try to rectify the situation but the parts didn't solve the issue. The weather was breaking in ******** it and started getting cold which prevented me from being able to work on the bikes. (which I shouldn't have to do with a brand new dirt bike) Now that it's Spring, I took the bikes to the shop because I knew that I couldn't do anything else. The shop, (which I can provide the name/number if necessary mentioned that they can't fix the 110cc bike and the 50cc bike they don't have the parts for)I informed MaxPro of the fact that the bikes are still in a non-working state. I received an email stating that the warranty is expired and that I can purchase parts at factory price. The initial issues were never resolved to begin with and as mentioned, when I informed them of the issue, the warranty was still valid. We have 2 dirt bikes that my kids were unable to ride since purchased/delivery. I don't believe that I'm asking for much, my family and I would like what we thought we purchased.1. We're asking for a refund of our money and we can send the bikes back (or)2. That we're provided with the parts necessary to get the bikes running at no cost. (or)3. That we can be sent replacements

    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of purchase: 12/12/22 purchase price: $1800 USD product: Go-kart Nature of dispute: after 2 uses on flat grassy land (attached in pictures), the product has split in half and broke in several other places; they refuse to repair or replace the item that is completely unusable. Broken frame in two places, broken muffler mount, chain keeps dismantling and running the engine to high RPM, which could destroy the engine.They offered minimal effort ($200) to weld the frame which they know will not work and will cost more than $200. Many complaints online with the same problem with no resolve. They are stealing peoples money and not fixing their on-going problems.ORDER# ****** THEY OFFER 100% GUARANTEE ON THEIR WEBSITE AND ARE NOT OFFERING ANYTHING THAT WILL REPAIR THIS PROBLEM MANY CONSUMERS ARE EXPERIENCING This item was purchase in the winter season for Christmas. Although there is a 50-day money back warranty, this item couldn't be used until the cold temps broke, which was mid-Feb, past the 50-day warranty. An $1800 motorized item should have more than 50 days.

    Maxpro LLC is NOT a BBB Accredited Business.

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