Business ProfileforOvago

I was referred to this travel assistance program from a dentist office in Mexico, where I intended to travel (have not traveled in 30 years, not up to date on all the new ways to arrange travel) for some much needed dental work. I explained to the agent at Ovao that I am elderly, not tech savvy and needed assistance in this one time only travel I intended. None of the charges they were adding on were explained to me that they were non-refundable until after payment posted and it was way more than I had anticipated. I cancelled the full charge the ticket within 24 hours and disputed charges. Beware of the added fees, be sure to ask about non-refundable charges from these folks. They definitely took advantage of a senior that is not a seasoned traveler and not tech savvy.

Dear M***, We would like to sincerely apologize for the negative experience you encountered while booking. I want to acknowledge that it's frustrating when things don't go as planned, especially when you're not familiar with the travel process. I want to assure you that we've listened to your concerns and have taken steps to resolve the issue. We've processed the refund for the ticket amount, as you requested. Regarding the additional services, we understand that you weren't aware of the non-refundable policies. We appreciate your feedback and will take it into consideration to improve our communication about our services. We're committed to providing transparent information about our policies and services. We're working to ensure that our customers receive clear information about our services and policies. Your patience and understanding are greatly appreciated. We're constantly striving to improve our communication and policies to provide a smoother travel experience for all our customers. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to serve you better in the future.