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Find a Location

Best Choice Water Heaters and Plumbing Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBest Choice Water Heaters and Plumbing Inc

    Plumber
    Multi Location Business

    Current Alerts For This Business

    Licensing:
    2-Contractors State Licensing Board suspended the license of Best Choice Water Heaters and Plumbing Inc. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.cslb.ca.gov/ - 8003212752

    Additional business information

    Advertising Review:

    On March 6, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims advertised on the company's website, http://www.bestchoicewaterheaters.com. The business advertises the following: 
    - “
    Best Choice is A rated with the BBB (Better Business Bureau).”
    - Coupon without a posted expiration date
    - "Best Price" 
    - "Unmatched Prices" 
    - "Warranty Work" 
    - "We place a guarantee on all our work."

    BBB used the following BBB Codes of Advertising to challenge this business: 
    1. Basic Principles of the Code - https://www.bbb.org/new-york-city/for-businesses/code-of-advertising/#a1  
    12. Lowest prices, underselling claims - https://www.bbb.org/new-york-city/for-businesses/code-of-advertising/#l1 
    20. Warranties or Guarantees - https://www.bbb.org/new-york-city/for-businesses/code-of-advertising/#t1

    As of March 29, 2023, the business has failed to respond to our request for advertising substantiation, modification, or discontinuation of the advertised claims. 

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Best Choice Water Heaters and Plumbing Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      4590 Ish Dr Ste 160, Simi Valley, CA 93063-7687
      Years in Business:
      15
      Business Started:
      4/13/2009
      Business Incorporated:
      4/13/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Best Choice Water Heaters & Plumbing, Inc.
      Business Management
      • Mr. Steve Ray Garris Jr, CEO
      Contact Information

      Principal

      • Mr. Steve Ray Garris Jr, CEO

      Customer Contact

      • Mr. Steve Ray Garris Jr, CEO
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ju L

      1 star

      02/06/2024

      Best Choice is the worse choice. To start your aggravation and wasting time, read on. I asked for an estimate Dec 29. After ***** installed a Tankless water heater and punching holes that went through a wall, and other defects, including borrowing MY extension cord to go through a hallway for power, permanently!, Supervisor ***** finally came to repair it. He did a good repair but called *****, and the previous employee of his *****, who did a very diligent estimate, pathetic. That was three visits. There were two more jobs scheduled, and CANCELLED by *******, REPEATEDLY, including the last one that ******* set up, at their convenience, not ours, with the assurance cancelation wont happen again but it did. ******* called 20 minutes before arrival, as ******* had done many times before, for the appointment that had been already re-schedule several times before, to cancel. Its February! I had enough.

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