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Average of 32 Customer Reviews
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Review fromKerry M
Date: 05/06/2023
1 starThought we ordered 'CUSTOM' ready to install carpet for our truck. It was so poorly quality and no cut out holes. What a waste of money! Don't buy!Review fromAngelo S
Date: 11/25/2022
1 starBEWARE!!! I bought defected Carpet from this company and because I lost the photos this company would not reason with me I tried and tried to plead my case with April in the refunds department!!! Long story short I received ?a check for $87 when my order was $180?????!!! I will be starting a boycott webpage on them on Facebook........ ?????? do not shop from this Dishonest company!!!???
OC Auto Carpets
Date: 11/29/2022
We are sorry to hear you were unsatisfied with our return policy. Mr. S******* purchased a carpet kit for one of his customers back in April of 2022. In October 2022, we received a phone call from Mr. S*******, stating that his customer didn't want to install the carpet due to the quality. We requested photos of the carpet to validate his concerns. Mr. S******* didn't want to proceed with that option since his customer was no longer interested in the product. We advised that we could pick up the product for inspection; however, if it passed inspection there would be a 30% restocking fee plus he would be responsible for all freight fees. If the product was deemed defective, we would issue a full refund. Mr. S******* decided to proceed with that option. Our manufacturer received the product back for inspection. The inspection results confirmed that the product was within factory specifications. Per the return policy, on our website, we issued Mr. S******* a refund minus the restocking fee and freight charges. This is a policy that comes directly from our manufacturer as there are fees involved with physically restocking the product. The freight charges went directly to UPS for delivering the product. Our manufacturer, Auto Custom Carpets, is the leading manufacturer in the aftermarket industry here in the United States and has the highest quality standards in the industry. We have repeat buyers from auto upholsterers, restoration shops and end users who purchase and install our carpet kits every day and are very happy with the finished product.
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