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Average of 28 Customer Reviews
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Review fromJustin K
Date: 10/07/2024
1 starThis company is down right unprofessional.. C**** sounds like he's being bottle fed.. he just wanted to be done with the call from his tone.. they obviously didn't care about the customer or have any interest.. I don't even want the assistance to fix my issues now... nor a refund. I'll go to another company.. enjoy my money. If anyone is considering buying from this company stay away.. and to the person that may reply to this review don't even bother.. Your piss pour attitude and attention to detail is far from decent let alone right.. "employee owned & operated" I am completely and utterly disgusted... I would put zero stars if it was possible.. Good day.
OC Auto Carpets
Date: 10/08/2024
Your review is completely false. You contacted us regarding an issue with a vinyl mat that you purchased. We requested photos, so that we could validate your concerns. To date, we have not received your photos; and you are unwilling to give us an opportunity to fix your issue. We pride ourselves on our Customer Service here at OC Auto Carpets; and it is extremely disappointing for you to leave us a review that is simply untrue.Review fromMark R
Date: 09/09/2024
1 starCarpet arrived missing all ports for seat belts,shift levers.The front binding was a miss fit and would have to be cut apart.All of this was assumed to be provided for the 286 $ price point.The return process system @ Oc is designed to discourage returns and it supports the MFG only and does n ot help the customer in any way.OC Auto Carpets
Date: 09/10/2024
I'm sorry to hear that you were unsatisfied with your carpet kit. Just to make sure we're on the same page about what our carpet kits are supposed to look like, allow me to provide some insight as to the differences between OEM and aftermarket carpet kits. OEM carpet kits are what came in the vehicle originally and are only produced by the original dealership at a much more expensive cost. Aftermarket carpets, like what we sell, are molded to fit the floor pan of the vehicle, but all cuts, holes, and trimming are left up to the installer in order to ensure a perfect fit. This is standard in the aftermarket industry.
Our manufacturer, Auto Custom Carpets, is the leading manufacturer in the industry here in the United States and they have the highest quality standards in the industry. They have been in the business for over 40 years and get as close to the OEM specifications as possible. We have repeat buyers from auto upholsterers, restoration shops and end users who purchase and install our carpet kits everyday.
However, if you believe you received a defective item please call us at 855-622-8862 for assistance.Review fromWayne R
Date: 08/07/2024
1 starNot happy ordered a headliner for a t top firebird supposedly the holes were all cut and all mounting holes were pre made this thing was very cheaply made it was shipped folded in a box I had to cut the holes most likely so I cant return it when they charge a lot for shipping it should not be folded now i have huge gaps and they sent velcro to attach it after i bought new clips there were no places to use clips this is a cheap piece of garbage I was going to order other things for my classic firebird but now I will never buy from this company again they charge hundreds of dollars for a piece of cloth on a cheap thin piece of fiberglass I could have done better with a piece of cardboard and fabric from walmart. this is falsely advertised as a oem replacement not even closeOC Auto Carpets
Date: 08/09/2024
I'm sorry to hear that you weren't satisfied with your product. The precut holes are on the board itself; however, the material covers the entire board. The installer will chose which precut holes are needed for their specific application. This is standard in the aftermarket industry. Please note that there is only one manufacturer that produces these aftermarket headliners in the United States. They have been in the business for over 70 years. Please call us at 855-622-8862 if you need any further assistance.Review fromJo D
Date: 08/07/2024
1 starI ordered a headliner for an 05 silverado. What a terrible product! It doesn't fit right and looks terrible! When I contacted customer service, they were not helpful and not supportive. I would NEVER recommend this product or company. Save yourself the trouble and find another company. If I could give them zero stars I would.OC Auto Carpets
Date: 08/08/2024
Unfortunately, we have no record of an order under your name or email address. Are you sure this order was placed with OC Auto Carpets? If yes, can you please provide an order number?Review fromJohn R
Date: 07/19/2024
1 starOrdered headliner part#AFTH58-FB2005
Buyer beware, If you are expecting exceptional results with fit and finish stay from these headliners. They do not fit as described and in my case bought the headliner for a customer partially installed realized that customer may have concerns, and they did and I don't blame them for not accepting the job. Now I'm out the labor, part and shipping as they need a photo of part installed showing my concerns well I don't have photos so it looks like I'm out $$535 + $288 Labor!! Here is their description of the part I ordered....( "is a cost effective way to dramatically improve the overall look of your vehicle's interior. This headliner is a reproduction of your vehicle's OEM headliner utilizing factory attachment points, fit and finish".) Not true. my loss. Lost customer for sure.OC Auto Carpets
Date: 07/22/2024
Unfortunately, we have no record of an order under your name or email address. Are you sure this order was placed with OC Auto Carpets? If yes, can you please provide an order number?Review fromJOHN R
Date: 07/09/2024
1 starPurchased a vinyl matt for my 85 Suburban 2wd auto. Attempted to install it and it does not fit correctly. Contacted the company and they stated that it was not a factory color and so it could not be exchanged. I sent pictures to them showing how terrible of fit it was. I am told that I am stuck with it. $300 out the window. Not pleasedOC Auto Carpets
Date: 07/10/2024
We are sorry to hear that you're not satisfied with your product. As mentioned, you chose a non-original material and color, so unfortunately, the manufacturer will not accept a return. The photos that you provided, confirm that the product is molded to fit the floor pan of your vehicle. However, all cuts, holes and trimming are left up to the installer to ensure a perfect fit. This is standard in the aftermarket industry. The way you have the vinyl mat positioned in your photos, you don't have it placed properly in the vehicle which is why you're experiencing fitment issues. Our manufacturer recommends that you seek out a professional installer to help with your vinyl install. If you need further assistance, please call us at 855-622-8862.Review fromDylan F
Date: 06/24/2024
1 starOrdered a carpet last Tuesday. It’s Monday. I emailed them Wednesday because of a mishap with the order and they told me it couldn’t be addressed since it was custom and was shipping Thursday. The lady I talked to wasn’t very friendly and called me basically just to tell me I was stuck with the product. Still no shipping confirmation so I’m unsure what the big deal was and why it couldn’t be fixed. I’ve heard better things about ACC’s carpets.OC Auto Carpets
Date: 06/25/2024
I'm sorry to hear that you're unsatisfied with ACC's cancelation policy. According to our records, you contacted us on 6/20 to cancel your order because you ordered the wrong item in error. Unfortunately, the color and material that you chose is considered "custom and non-returnable" with our manufacturer (ACC). This information can be found on our website at the time of order, as well as your order confirmation. At the time you called to cancel, the manufacturer already started production; and your order shipped in full the following day.Review fromMark M
Date: 06/12/2024
1 starVery disappointed at what I received for my Jeep Cherokee. Had done business before in 2021 and was very pleased with what I received for my Lexus LX470. BUT the upgraded Essex carpet is no longer what it used to be. Was told the factory changed materials or suppliers since last time. My old oem jeep cut pile was a better product. It’s a shame.OC Auto Carpets
Date: 06/13/2024
We are sorry to hear that you were unsatisfied with your carpet kit. As discussed during our phone conversation, the carpet kit you ordered for your Jeep Cherokee was purchased without our "mass backing" which will make the carpet less thick and plush. The Essex material is still the same type of material, with the same ounces of yarn per square yard; however, the manufacturer has two different suppliers. If you're looking for the same type of quality that you purchased in 2021, you would need to add "mass backing" to the carpet kit. If you need any further assistance, please call us at ************.Review fromJames A
Date: 06/04/2024
1 starI order from this company or May 2 and it's now June 4 and I still haven't received my order. I pay $89 for shipping. This will be my first and last time ordering from here. Lesson learn.OC Auto Carpets
Date: 06/05/2024
As referenced in your order confirmation, all covered headliners have an industry wide lead-time of 10 to 40 business days. Your order is currently on the 21st business day. This information is found on our website at the time of order, as well an order confirmation email that was sent to you after you placed your order. Once your order ships, you will receive an email with the tracking information.Review fromJames Y
Date: 02/20/2024
1 starAdding my review to the list of disappointment customers who purchased from OC carpet.
I purchased carpet for 09 F350 super cab
I was sent a completely flat piece of carpet.
Spoke to A**** who gave me nothing but excuses . I am now disputing my charge with my credit card .
I should have read the reviews.
My experience with them was horrible.OC Auto Carpets
Date: 02/21/2024
I'm sorry to hear that you were unsatisfied with your carpet kit. Just to make sure we're on the same page about what our carpet kits are supposed to look like, allow me to provide some insight as to the differences between OEM and aftermarket carpet kits. OEM carpet kits are what came in the vehicle originally and are only produced by the original dealership at a much more expensive cost. Aftermarket carpets, like what we sell, are molded to fit the floor pan of the vehicle, but all cuts, holes, and trimming are left up to the installer in order to ensure a perfect fit. This is standard in the aftermarket industry. In addition, some details might differ from the original carpet, like the vinyl heel pad or backing.
Our manufacturer, Auto Custom Carpets, is the leading manufacturer in the industry here in the United States and they have the highest quality standards in the industry. They have been in the business for over 45 years and get as close to the OEM specifications as possible. We have repeat buyers from auto upholsterers, restoration shops and end users who purchase and install our carpet kits everyday and are very happy with the finished product.
Per our phone conversation and previous email communication, the manufacturer provided you with installation advice if you would like to attempt installation. If you do not chose to install the carpet kit, you can return your product under our normal return policy.
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