Business ProfileforLux De Ville

I purchased a purse from Lux De Ville through the Shop app option on their website. The millisecond I hit send, I realized that the default address was for a gift I had sent to **** at Christmas. I immediately tried to change the order through Shop (no option, other than to contact the company directly.) LuxDeVille doesnt have a working phone number and I sent four emails to customer service begging them to change to my address. Instead of a reply from Lux, I got a good news, your order has been shipped to **** notice. I responded AGAIN and said they must be very efficient if they had already sent a purse the very next day without checking their email but I really needed them to stop that delivery if it hadnt gone out yet. I put a dispute on the charges as a means to get ANYone to respond to me. Three responses, each contradicting the information of what they had just told me 1. We got your emails and are updating your address. 2. Looks like they printed the label for **** but didnt send. Well write your address out manually. 3. Looks like it did ship to **** but we will send out another one to your address. I followed up ten days later with still no purse and no response. Finally, with no further contact, I got a notice that the purse had finally shipped TO ****!!!! When I lost my temper and asked this could STILL have happened, I got a reply that I had given a refund option and so rather than send me the purse they had promised, they just (this WEEK) sent the purse to the original wrong address and cancelled the order. Their response to my anger? I dont care what happened here. We are more than happy to correct our mistakes and help our customers. You opened up a chargeback ((in the first 24 hours before any of this!!)) so we refunded your money. . Its probably for the best, I dont know if I could even LOOK at their stupid purse at this point. But hopefully this experience may warn someone else before you go to the trouble of getting into all this.