Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 90 day supply of Activated you, Morning Complete. There was a discount for subscribing for automatic refills. I figured if it worked, great, so I did. About 3 weeks after receiving the product I was notified that my automatic refill was being processed. I called and yes, I was being sent another 90 day supply 3 weeks after the first 90 day supply. I asked for the shipment to be held, stopped and credited back to me. I was told that couldn't be done because I used pay pal. (Now I have a 5 month supply) They wouldn't stop the shipment when I clearly called before it shipped, doubled my investment (in a product that i haven't decided I wanted to continue using) and wouldn't entertain the idea of a credit.Bad Business Practices !!!!

  

  Business Response

  Date: 03/13/2023

  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. We would be more than happy to help you with a resolution. I have issued a refund to your last two orders in full which should reflect back to your account in 3-5 business days and your membership has been canceled. Thank you for reaching out! 

  Customer Answer

  Date: 03/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I did a purchase today and I got charged 200 dollars more than I should have. I want to cancel my order and get a full refund and I don't want to receive any product. It's really sad having this kind of companies in the market.I want a refund and I want my email out of the company record.Order number ********* and *********

  

  Business Response

  Date: 02/15/2023

  Hi there! I apologize for any frustration this may have caused you. I have checked your account and do see that you have been successfully refunded for both orders on 1/23. You will see those refunds back in your account in 3-5 business days. Thank you for reaching out. 

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Activatedyou - When you order an item from this company, other items are billed to your credit card as well. I could not find a way to reverse this. I immediately contacted my credit card company. I would like to warn others about this deceptive practice.
  

  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2023/01/09) */
  I sincerely apologize for any frustration you have experienced with our online website. We would never want you to feel any mistrust by our company in any way and always want our consumers to feel the benefits of our products. Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers.

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction occurred on October 24.
  
  I requested a 90 day supply of morning complete. The total should have been 145.26.
  
  The website kept trying to get me to add another 6 month supply. I repeatedly clicked no.
  
  They created another order order #************* and charged me another 256.91.
  
  I really feel this business is scaming people by creating additional orders. There is no cancel option. I called customer service same day 10/24. I was on hold for 45 minutes with no answer. They said there is an online chat which I couldn't find anywhere on their site. I sent them an email asking them to cancel and refund the invalid order. They said they would reply in 24 hours. I received no response.
  
  Then I received a shipping notice for both orders. At this point I am so frustrated I want them to cancel the incorrect order as well as the other one. I don't trust this business and no one should. It needs to be added to the scam list.
  
  ***** ******
  XXX-XXX-XXXX
  ********************

  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/10/27) */
  I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way and always want to be sure your concerns are being heard. I have gone ahead and refunded the order you did not intend to purchase. You do not need to return anything back to us. Please allow 3-5 Business Days for those refunds to reflect back to your account. Thank you for reaching out!
  
  
  Consumer Response /* (2000, 7, 2022/10/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased health/wellness products that I mix with water. 3 kinds: ************************************************** The first jar of ************ was good, I even asked the company if they could make it subscription based so I could get it auto shipped like their morning complete. The second jar made me incredibly sick. Within 15 min of ingested the product my face and body broke out in red hot angry triangles, I became dizzy weak, and feeling faint. It took about 2-3 tries to realize it was the mito vitality causing it. I stopped all their products. I was on my second jar of Mito and on my first jar of **************** and first jar of ****** with 2 unopened jars of morning complete remaining. I no longer trusted any of their products. If this one jar was a bad batch and made me that sick, could the other remaining jars as well. I contacting the company and I wanted 2 things 1) to get a refund of the products and 2) for them to look further into why I became so sick so it didnt happen to anyone else. They would only refund the one jar and refused to refund the other products since I didnt react to the morning complete. I explained to them that these 2 unopened jars could be a bad batch as well and I am no longer feeling safe to try them in case they are bad as well. They refused to refund. I offered to return them, they just needed to send me a pre-paid label, box, and packaging material if they wanted the items in question returned to which they responded that its not in their terms and conditions. I explained to them that regardless of their terms and conditions, their products made me sick, and its up to them to make it right. Which they decided they were not going to make it right. I want a refund of all products as I no longer feel like my health is safe with these products and could cause me damage. I even asked the service person if she could forward my complaint to higher ups and then I receive a call/email to which I got a no. Did not seem to care.

  

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/10/27) */
  I am so sorry to hear you did not see the results hoped for, to ensure your purchase is honored by the money back guarantee provided I have refunded you for your orders and you should see that reflect back in the next 3-5 business days. We appreciate you reaching out and providing your personal experience and feedback with us.

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cant get them on phone or response via email/ form. I ordered on Oct 2 and got it Oct 7 and tried to call them Oct 9 and was on hold for an hour and gave up. I then filled out refund inquiry on webpage and was 48-72 hr turnaround- im still waiting 4 days later. Stay away!!
  

  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/17) */
  I sincerely apologize for any frustration with the ordering process. We want to ensure our customer concerns are being heard. I have checked your account and it looks like our customer service team has assisted you with the return authorization to return your orders to us. Thank you for reaching out, have a great rest of your day!

• Initial Complaint

  Date:08/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************
  
  I ordered a pallet from them in early June and never received it despite their claim to deliver in 2 weeks.
  
  Down below you have listed Activated You. That is incorrect. It is******************
  

  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/24) */
  I do apologize, but it seems you may have contacted the wrong company. This is Activated You, we are a health and wellness supplement company. We did attempt to find your information in our system and it does not look like you have an account with us. Thank you for reaching out.

• Initial Complaint

  Date:08/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business had an ad ************ which I watched and had decided I would give the product a try. I had decided on a one month trial, then they add additional product offers, which I declined, then more...
  
  I received a phone call and left the page which was labeled "1,2,3..." at the top. I realized it was a save getting a call and not being able to order. Then I received email confirmation that two orders had been filled!
  
  ************* For $52.65
  ************* For $127.33
  
  All without me reviewing the order or a chance to remove or cancel my order.
  
  Today is Sunday August 14th. I called as soon as I noticed the email confirmations to inquire about stopping or cancelling my order. The representative said he'd reach out to the warehouse to see if it could be stopped & that I'd get an email in an hour or hour in a half case#******** I never did until after I reached out again via chat, and at that time I was told the order had already been fulfilled so I would not be able to get a refund.
  

  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/24) */
  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. I have reviewed your account and see both orders were refunded the day after your order had been placed. The refund will be returned to your account in 3-5 business days. Again, I apologize for the order confusion, we would be more than happy to assist you next time placing an order over the phone so there is no confusion.