Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EPOCH TIMES APPARENTLY CHARGED ME BACK ON MAY 25TH and then today through PayPal, and I have zero to do with them. I did not authorize any payments or accounts. I did not join any clubs. This is a scam. A fraud. I want them to cease and desist with all charges and refund what was charged.

  Business Response

  Date: 08/23/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  However,as already mentioned to Better Business Bureau too many times to count we have nothing to do with Epoch Times and as such are unable to provide any assistance with any complaints that have anything to do with them.  We never processed any transactions for that entity period. 
  
  We have requested from Better Business Bureau to make a note about it in its records and route these complaints to the correct entity but for a reason unknown to us these complaints continue to be routed to us.  Once again, consumers should contact Epoch Times whose website appears to be www.theepochtimes.com (not www.epoch.com which is our own website).

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three unauthorised payments are being made by Epoch from my bank account on 12 August 2023. They are currently pending. I have made contact with my bank and they have noted that my account has been compromised with those payments and have reissued me a new card. They also advised me to lay a complaint.I have no PayPal account or any subscriptions to services for which Epoch is providing 'services' for. I am seeking a full refund for all three of these payments.

  Business Response

  Date: 08/23/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  In this case, it appears consumers card may have been compromised.  As such, we have issued a full refund back on August 16, ********************************** our system so as to prevent any future attempts to charge it at any websites for which we process online transactions.

• Initial Complaint

  Date:08/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an alert from my bank asking if I attempted a transaction for Epoch - ********* for $10.99. I have never heard of ********* and this transaction took place at 4am EST. Please let me know what this company is and how do I stop them from trying to take my money again? I have reviewed all of my subscriptions and this is not one.

  Business Response

  Date: 08/23/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  We were unable to locate the relevant records using the information provided in the complaint.  We have attempted to get in touch with the consumer via e-mail (a copy of it is provided below) and telephone so as to obtain more information about these charges (such as the card number charged) that would help us identify them in our records but all of our attempts to reach the consumer have gone unanswered.
  
  Whenever consumer is ready to discuss this matter with us, consumer should respond as instructed in the below e-mail and our voicemail and we will happily address this matter with the consumer.
  
  ----------Forwarded message ---------
  From: *******************
  Date: Wed, Aug 16, 2023 at 2:08?PM
  Subject: Better Business Bureau
  To: <***********************>
  
  
  Epoch is in receipt of the complaint that you have filed with Better Business Bureau.  Epoch would like to resolve this issue with you. Please either reply with a good time to contact you or call the number listed in my signature block and ask to speak to ******************* or *************************** ***************** Director) at your earliest convenience.
  
  We appreciate your cooperation and look forward to resolving this issue as soon as possible.
  
  Regards
  *******************
  
  *******************
  Customer Service Director
  **********************
  Tel: *****************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a subscription for $15 dollars a month, for life and so I thought great deal, after getting it, I got a text of a fraud alert and was asked if i approved $29.95 for NS I said NO and they rejected it. a week later there was a charge again for $29.95 NS or Epoch did not notify me about any kind of changes. it obvious that someone @ NS or Epoch is making unauthorized charges.

  Business Response

  Date: 06/30/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  We are not sure why the consumer is under the impression that whatever charges he is seeing have anything to do with us but our records show no charges that the consumer listed in his complaint (neither $15 nor $29.95).  Our records show just 1 charge made more than 2 years ago.  Moreover, as is standard with all payment processors/facilitators, all payment card data is encrypted so that none of our employees have access to it and would not be able to abuse it as implied by the consumer.
  
  We have discussed this matter with the consumer and confirmed that whatever charge the consumer is seeing has nothing to do with us (the descriptor associated with his charge appears to be that of NS ENT ********** and not Epoch as it wouldve been if the charge had anything to do with us).  We have recommended to the consumer to get in touch with NS ENT and they should be able to assist him with any questions about it and/or issue any refunds as may be appropriate.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $4.99 from Epoch Livesoda on June 25th, 2023 and I have never heard of them before.

  Business Response

  Date: 06/27/2023

  Epoch is a third-party payment processor, i.e. we process credit card, debit card, prepaid card and other type of online transactions for thousands of websites on behalf of e-commerce merchants and do not own, control, operate nor are in any other way associated with these websites.
  
  Our records show that the consumer purchased a monthly membership on May 25, 2023,and failed to cancel it.  It has now been canceled pursuant to this complaint and a refund issued as requested as a one-time courtesy to the consumer.

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to request a refund since ******************************************************************************************** contract with this page

  Business Response

  Date: 06/21/2023

  Epoch is a third-party payment processor, i.e. we process credit card, debit card, prepaid card and other type of online transactions for thousands of websites on behalf of e-commerce merchants and do not own, control, operate nor are in any other way associated with these websites.
  
  Our records show that the consumer purchased a 3-day trial membership on June 17,2023 for $2.95.  Trial membership had not been canceled so it converted into a monthly membership which is why on June 20,2023, the consumer was charged $19.95 as disclosed on our payment page which consumer used to make this purchase. 
  
  Pursuant to this complaint, we have now canceled his membership and as a one-time courtesy to the consumer issued the requested refund for the monthly charge in an amount of $19.95.

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Reporting a billing error to a wrong credit card.Issue a refund, or I will issue a charge back towards you for the following.My card number you have billed in error is 5457-5678-3181-1463.***** USD for April 25th 2023 ***** USD for April 25th 2023 ***** USD for April 25th 2023 ***** USD for April 25th 2023 ***** CAD for April 25th 2023 Thank you !

  Business Response

  Date: 04/25/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  Pursuant to the complaint, we have contacted relevant merchant and the merchant has issued full refund as requested.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is *************************** i charged initially i was asked to pay for these websites www.puremature.com for some videos to see but they were all full of scammers they were all a scam company they cheated a lot they told they stole a lot of thousands of dollars from my account they were charged on my credit they were about to charged my monthly subscription monthly annually without getting anything they all lied for these pornwebsites they stole a lot i haded to cancel that annual payment they stole through my credit card Mastercard using Epoch they stole a lot they lied to me i was asked for them to annual any refund policy but they never accepted or gave me back all the money which they stole from me 129,7790 Swedish krona in Euros usd total from me a lot they stole from me last year I was charged on 11 of June 2022 through 11 of July ********************************************************************************** more but i cancel my creditcard Mastercard debit card on the Las day i was being charged for 11 July 2022 i was told that i will never be able to get lost money i would you the team of BBB.org to please ?????? help me recover all the money back which they stole from me and initiate a refund back to my account please!! Here is all the screenshot of the transaction off my credit card bank i was being charged for months.

  Business Response

  Date: 04/18/2023

  Epoch is a third-party payment processor, i.e. we process credit card, debit card, prepaid card and other type of online transactions for thousands of websites on behalf of e-commerce merchants and do not own, control, operate nor are in any other way associated with these websites.
  
  Our records show that the consumer purchased a couple of memberships almost a year ago and was charged for them for a couple of months (last charge for both of them was in July of last year).  Our ongoing merchant monitoring shows no unusual activity, nor any scams for this merchant as alleged by the consumer.  Furthermore,the consumer did not contact us until a few weeks ago to complain about the charges which is in and of itself unusual as most consumers do not wait almost a year to complain about it.
  
  Nevertheless,as a one-time courtesy to the consumer we have issued full refund as requested.

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont even know what this charge is for. I have a $14.99. Charge to my bank and nothing else that I dont usually buy. I was not informed of a processing fee for anything I have purchased recently, nor have I ever had one for the same companies in the past. I would simply like my money back. If that is not at all possible for whatever reason, I would like a detailed explanation on why and how to avoid this in the future

  Business Response

  Date: 04/11/2023

  Epoch is a third-party payment facilitator/processor, i.e. we process credit card, debit card and electronic check transactions for thousands of websites on behalf of e-commerce merchants and do not own, control, operate nor are in any other way associated with these websites.

  Upon receipt of this complaint, we got in touch with the consumer and explained the charge.Since no information in our records matched consumers information, we concluded that consumers card may have been compromised and as such have issued full refund and blocked consumers card in our system so as to ensure no further attempts to charge it in the future.

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Bank flagged you on my Mastercard ******************* Six charges from a place called www.epoch.com/livesoda for ***** USD Two charges from a website called www.epoch.com/IMLSLU for ***** USD and ***** USD One charge from a website called www.echst.net for **** USD.Requesting these monies to be returned to my card, or I report to police, Mastercard.Thank you.

  Business Response

  Date: 04/17/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  Our records show that the full refund had already been issued by the merchant and us and consumers card blocked in our system on February 7, 2023.