Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Epoch on behalf of a site that I subscribed to charged me prior to the date I was given for cancellation. I had until the 10th, yet they chose to charge me on the 8th. I am submitting this request in an attempt for compensation of money that was never theirs to begin with. Their customer service was not helpful and rude at best.

  Business Response

  Date: 01/11/2024

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  Our records show that this issue had already been addressed and refund issued on January 10, ****.

  Customer Answer

  Date: 01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using EPOCH as a payment service and now it is sending random emails charging me from a different party such as livesoda, streamset, and ******* for some reason. Please explain what are these ramdom receipts. Do i need to take action with my bank? Explain

  Business Response

  Date: 01/17/2024

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  Epoch itself does not send any unsolicited electronic (or any other type of) mail except for order confirmations and cancellation confirmations that are automatically generated whenever an
  order/cancellation is placed through us and that contain important information such as date and amount of charge, our toll free telephone number, etc. 
  
  However,many merchants/retailers (including merchants for which we process online transactions as well as the well-known ones like ******* and Amazon) use affiliates to promote their services.  Based on what the consumer has described in this complaint, our based guess is that whatever e-mail consumer used to make a purchase that had been processed through us was sent to him by an affiliate that is now continuing to send e-mails to him promoting various merchants/retailers for which that individual is a paid affiliate (as named in the complaint).  We have attempted to verify this as well as provide our assistance to this consumer by reaching out to the consumer (below is an example of it) but the consumer has failed to respond to our e-mails.  Consumer is welcome to respond to our e-mail whenever the consumer wishes to get our assistance with it.  Otherwise, there is nothing further that we can do about this issue.
  
  ----------Forwarded message ---------
  From: *******************
  Date: Wed, Jan 10, **** at 12:02?PM
  Subject: Better Business Bureau Complaint
  To: <************************>
  
  ***************,
  
  Epoch is in receipt of the complaint that you have filed with Better Business Bureau.  Epoch would like to resolve this issue with you.  The number ************* provided in the complaint appears to not be operating.  
  
  Please either reply with a good time to contact you or call the number listed in my signature and ask to speak to ******************* or *************************** ***************** Directors) at your earliest convenience.
  
  I appreciate your cooperation and look forward to resolving this issue as soon as possible.
  
  Regards
  *******************
  Customer Service Director
  **********************
  Tel: ************

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never been a subscriber of Epoch Times, but recently began receiving emails from them, which I simply have been deleting. Then in November of 2023, Epoch Times began attempting to charge my debit card small charges... only $1, but I did not sign up for any service. I did NOT provide my debit card information to them, and after contacting my bank, they cancelled my old card and sent me a new debit card to prevent Epoch Times from being able to charge my account. Then on December 1, 2023, a $1 charge from Epoch Times (their NY account this time) again showed up on my online bank statement in spite of the card number being changed. We contacted the bank and were informed that it appeared the Epoch Times had set up a recurring payment charge, and so **** (the company issuing the debit card) must have provided updated billing information. As we approved NO SUCH CHARGES in the first place, this has become simple theft with the hope that the small total would be too inconsequential for a consumer to bother to dispute.

  Business Response

  Date: 12/05/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card,prepaid card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  However,Epoch Times is not one of those merchants.  We have nothing to do with Epoch Times and as such there is nothing that we can do about any complaints filed against Epoch Times.  We have made this clear to Better Business Bureau many, many times since we received first complaint about Epoch Times years ago but for whatever reason Better Business Bureau continues to forward these complaints to us.
  
  Epoch Timescontact information appears to be available at ********************************************************* and we would suggest that the consumer gets in touch with them and they should be able to further assist her.

• Initial Complaint

  Date:11/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The charges began in October of this year. The total is $234.19. 11/15/23; 11/16/23; 10/19/23. When I called the number on my statement, I was told that EPOCH *ICFTECHNOL is a 3rd party collector and they don't have any info on where the charges originated. I have no problem is these were charges I made, but I doubt it. I consider this a scam. On top of that I requested to have the account CLOSED and was told it could take up to 12 weeks. OUTRAGEOUS

  Business Response

  Date: 12/07/2023

  Epoch is a third-party payment processor, i.e. we process credit card, debit card, prepaid card and other type of electronic transactions on behalf of e-commerce merchants and do not own, control, operate nor are in any other way associated with these websites.
  
  We would like to first clarify that our records show no record of the consumer having ever gotten in touch with us and when we spoke to the consumer, she confirmed that she never spoke to us but was rather referring to her card issuer in the complaint.  If we were ever contacted, we wouldve certainly explained the charges to her as well as promptly canceled the membership and issued the refund just as we have done now that this issue had been brought to our attention.  We have also blocked the card in our system so as to ensure that any future attempts to charge her card are declined.

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  nov,13,2023 my card was used fruadulently for a charge of ****

  Business Response

  Date: 12/03/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card,prepaid card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  Our records show three $0.00 transactions having been processed using 2 different cards and with the consumers e-mail address and none were processed on November 13, 2023.  We have attempted to get in touch with the consumer to get more information about this alleged $5.99 charge so as to be able to locate it in our records but the consumer had not returned any of our voicemails nor e-mails (below is a copy of an e-mail sent to her).  If the consumer would like us to address her complaint, she is welcome to reply to our e-mail or call us back as requested.
  
  ----------Forwarded message ---------
  From: *******************
  Date: Tue,Nov 28, 2023 at 9:24 AM
  Subject: Better Business Bureau Complaint
  To: <********************>
  
  ****************,
  
  Epoch is in receipt of the complaint that you have filed with Better Business Bureau.Epoch would like to resolve this issue with you.
  
  Please either reply with a good time to contact you or call the number listed in my signature and ask to speak to ******************* or *************************** ***************** Director) at your earliest convenience.
  
  I appreciate your cooperation and look forward to resolving this issue as soon as possible.
  
  Regards,
  *******************
  Customer Service Director
  **********************
  Tel: ************************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Requesting a refund for the fraud charge of EPOCH *SEXTPANTHER Other $360.73 CAD. Tired the live chat on your website, but the computer blocks the pop-up chat window.On my card ******************* If no refund is given, will issue a chargeback.There was two others under a different name, but the same company. These were refunded after being taken.Thank you.

  Business Response

  Date: 11/13/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card, prepaid card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  Our records show that the purchase was made on November 7, 2023, reported to us as fraud and full refund issued for it on November 9, 2023.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the book keeper for this business and the client assures me that these charges were not authorized by him.I have done 27 months worth of books and these charges do not ** incident with anything he would purchase. He strictly uses his card for parts and travel for his **mpany. I do NOT understand why there is a charge 3 times on the same day. These charges are fraudulent and quite frankly are criminal. I would expect a full refund as I have spoken to my legal representative and without my clients signature you can not charge these repetitive charges.

  Business Response

  Date: 11/15/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card, prepaid card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  Our records show, many purchases made by the consumer (which isnt the person that filed the complaint) many times over the years and some are not recurring charges which is why they can occur multiple times in a day (as the consumer goes on a website and makes a purchase multiple times a day).  We have discussed this matter with the person that filed this complaint and are working with Paypal to issue full refund to the consumer.  We will also block this consumer so as to prevent any further attempts to charge his cards and other payment methods in the future.

• Initial Complaint

  Date:10/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Epoch livesoda charged my account for $39.99 without my knowledge and approval.

  Business Response

  Date: 11/08/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card,prepaid card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  Our records show that the consumer purchased of a 2-day trial membership on October 28th.Since the consumer failed to cancel trial membership within the required 2-day trial period, his trial membership converted into a monthly membership which is why the consumer was charged $39.99 on October 30th. 
  
  We have now canceled his membership and issued the requested refund for the monthly charge.  We would advise the consumer to make sure to cancel his trial memberships within the required trial period in the future if the consumer wishes to avoid being charged monthly membership fees.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was charged for a transaction I never made and wondering what the charge was for exactly and would like a full refund because i never made this purchase. And would like my information to be removed from any billing lists if possible.

  Business Response

  Date: 11/06/2023

  Epoch is a third-party payment processor, i.e. we process credit card, debit card, prepaid card and other type of online payment transactions for thousands of websites on behalf of e-commerce merchants and do not own, control, operate nor are in any other way associated with these websites.
  
  We are unable to address this complaint as we are unable to locate this consumer in our records based upon information provided by the consumer in this complaint.  We have attempted several times to get in touch with this consumer via phone and e-mail (see below) but have been unable to reach him.  Consumer should either respond to our e-mail or return our calls and once we are able to obtain additional information and locate the relevant transaction(s) in our records, we will address it accordingly.
  
  ---------- Forwarded message ---------
  From: *******************
  Date: Mon, Oct 30, 2023 at 9:36?AM
  Subject: Better Business Bureau
  To: <*********************>
  
  Mr. *******,
  
  Epoch is in receipt of the complaint that you have filed with Better Business Bureau.  Epoch would like to resolve this issue with you. Please either reply with a good time to contact you or call the number listed in my signature and ask to speak to ******************* or *************************** ***************** Directors) at your earliest convenience.
  
  I appreciate your cooperation and look forward to resolving this issue as soon as possible.
  
  Regards,
  
  *******************
  Customer Service Director
  Tel: ************

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** when I was only supposed to be charged $1. I was told I upgraded and I didnt. Company will not refund my $***** back

  Business Response

  Date: 09/05/2023

  Epoch is a third-party payment facilitator, i.e. we process credit card, debit card and other payment card transactions for thousands of websites on behalf of e-commerce merchants and do not own, operate nor are in any other way associated with those websites.
  
  Our records show that on August 28, 2023, the consumer made a purchase of a 2-day trial membership for which he was charged $1.00.  We are not sure whether the consumer intended to upgrade his trial membership to a full monthly membership, but he did end up doing so the next day which is why he was charged $24.95.  However, our records also show that a full refund had already been issued for it on September 5, 2023.

  Customer Answer

  Date: 09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************