Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had two transactions from august and October of this year for a Hulu account that I cancelled a subscription for. I tried to ask Hulu help but they didn't help me with anyone thing. I've now lost 30 dollars and my morning is ruined and I demand a refund. This is a scam and totally ridiculous, I'm losing my hard earned money for a Hulu account I've cancelled my subscription for months ago. I never even had a full on subscription, I had a free trial and it's still charging me even though I cancelled it.
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/27) */
  Hi ****
  
  Thank you for taking the time to reach out to us regarding the unexpected charge to your Hulu account. My name is*****, and I am an Resolution Specialist at Hulu. I sincerely apologize for any frustration experienced.
  
  We appreciate your time and assure you we are committed to addressing your concern. I want to first confirm that, for the account under the email you have provided has not been active in over a year. We would be happy to assist in locating the charge in question.
  
  I hope to locate your account with the email address on file, but we can also use some additional information I hope you will be able to provide me. I will be sending a follow-up email with the subject "Hulu Support Follow Up - ***********" to get additional details so that I can locate the account and take any action you need down.
  
  Thank you again for the opportunity to assist in your inquiry. We are happy to assist with any additional questions or concerns that may arise. You can always reach out by phone at ************, or chat by logging into your account.
  
  Regards,
  *******
  Resolution Specialist Hulu Support

• Initial Complaint

  Date:10/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a subscriber of Hulu for 10 years I have 2 TV that I stream on both are ***** TV
  The TV in the basement will not allow me to stream HULU anymore . I called the company and they told me that they had to discontinue certain devices I have never heard of such an action are they a streaming service or not , They raised there price and lowered the access. I could not get a resolution from them and I'm angry
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/27) */
  Hello ****,
  
  Thank you for taking the time to reach out to us about your Hulu subscription and the related concerns with device availability. My name is ******, and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns.
  
  I have reviewed the interaction we had previously regarding device compatibility with our current Hulu app. I understand where you are coming from, and empathize with wanting to continue streaming on the same devices as before. For transparency, it comes to a life cycle for these devices in which the manufacturer no longer supports the television and prevents us from creating a smooth streaming experience for our viewers with updates to our application. While the built-in apps are no longer supported, I recommend a streaming stick ***************************************** to extend the life of your televisions if desired. For your convenience, I have included a link to our Help Center article containing this information: *********************************************
  
  We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is **************. Thank you for taking the time to make us aware of your concerns, and I hope you have an excellent rest of your day.
  
  Warm regards,
  ****** **
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To start off my belongings were stolen from my vehicle around the end of February of this year.jn my belongings had my cellphone and wallet. My cellphone contained all my passwords and logins to every single app on my phone, also my emails, bank accounts, and my pins to my bank cards literally everything I saved in my ************ on my phone . Apparently the person who stolen my items decided to set an account up March/April 2022 using my email and password obviously cause like I stated those passwords an logins were saved in my phone. I did realize and catch this in April of this year I reached out to you guys via email in April 2022 also every single month up until this September 2022 which finally someone cancelled the subscription. Literally in all my emails I stated the same information of the incident like I did above and all my emails went completely unread which was infuriating! I obviously had bigger problems I had to deal with all my belongings being stolen have a un authorized subscription to Hulu should have been the least of my worries but NOPE it was not because you guys couldnt simply reach back out to me. My end result I'm asking for here is to be reimbursed for April 2022 $7.41 subscription and the following months May 2022 $7.41 ,June 2022 $7.41, July 2022 $7.41, August 2022 $7.41, September 2022 $7.41. THIS ALL TOTALLING $44.46...all these un authorized charges were taking through my ****** account where my card was linked. And another reason I would have never set this account up is because I already have Hulu included in my ******* cable package I would NEVER set up another subscription to then have to pay double the amount that makes absolutely no sens at all! I hope finally you guys realize the seriousness of this situation is to me and please finally take care of it!
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/27) */
  Hello *****,
  
  Thank you for taking the time to reach out to us about your Hulu subscription and the related billing concerns. My name is *******, and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns.
  
  After reviewing the information you provided, I was able to locate the fraudulent account in question. I am glad to report that Hulu Support successfully canceled the subscription to prevent any additional charges. I also confirmed that the charges for April and May have been refunded following a successful fraud dispute with your bank. For transparency, company policy restricts concession options on refunds in any fraudulent situation. In the case of fraudulent charges, our policy is to direct the cardholder to their bank so that a fraud investigation can be opened and any necessary chargebacks issued through the proper course of action.
  
  If you wish to pursue additional reimbursement, I recommend you reach out to your bank to dispute the reaming transactions, as they may be able to assist further with that request. In cases of fraudulent activity, it is essential to follow through with your financial institution to notify them of the unauthorized charges so they can help prevent future unwanted activity.
  
  I appreciate your taking the time to make us aware of your concerns. We would be happy to assist with any additional questions or concerns via our phone or chat support channels if any arise. Our contact number for support is **************. I hope you have an excellent rest of your week.
  
  Warm Regards,
  **********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was setting up hulu on my rokutv and had to go to website to enter info and was redirected to "customer support " this person claimed to be with hulu and that Amazon prime was now Part of hulu and I was due a refund then they remotely accessed my phone and my debit card info making purchases of gift cards on Amazon for 2 gift cards $200 and $75 as well as using zelle to take $200 from my account they also deleted my text messages and had my email forwarded to them I've been trying for 2 weeks now to get this resolved with my bank and Amazon with no luck yet and I'm out $475 as a result hulu needs to fix this hack to there service
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/10/26) */
  Hello *****,
  
  
  Thank you for taking the time to reach out to us about your Hulu subscription and the related billing issues. My name is *******, and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns fully.
  
  To begin, I am sorry to hear that charges occurred after you contacted a number thinking it was Hulu Customer Support. I understand the frustration here and empathize with wanting to recover as many funds for unauthorized charges as possible. Unfortunately, we only have control over charges from Hulu itself. As for the transactions you wish to reverse, I recommend reaching out to your bank to request a dispute. As part of this process, they may request refunds against those charges in the form of chargebacks.
  
  I also confirmed our agents never ask for complete payment information. I suggest refraining from sharing personal information with persons requesting money to provide customer service and assistance. If future help from Hulu Support is required, you may call ************** or go to help.hulu.com to chat with our agents if you prefer.
  
  I hope you find this information helpful, and I appreciate the opportunity to provide you with assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is (************** Thank you for taking the time to make us aware of your concerns, and I hope you have an excellent rest of your week.
  
  
  Warm regards,
  
  **********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for ad free subscription on Hulu. I haven't watched one show without commercials. They have no right to charge people for ad free content subscriptions if they are going to continue show ads during viewing. This is deceptive and wrong.
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/10/26) */
  Hello *****,
  
  
  Thank you for taking the time to reach out to us about your Hulu subscription and Hulu (No Ads) plan. My name is *******, and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns fully.
  
  I reviewed your Hulu subscription using the information you provided. I confirmed the Hulu account under your email address is subscribed to our ad-supported Hulu plan. I empathize with the want to minimize the interruptions to your favorite programs. Based on the billing type for your Hulu account, you reserve the option to update the plan to Hulu (No Ads) from the hulu.com/account page at any time, which is accessible through supported computer browsers. Setting the correct expectations for subscribers with Hulu (No Ads), the only show that is subject to ads is Grey's Anatomy, which we do make known on our Help Center:
  
  **************************************************
  I hope you find this information helpful, and I appreciate the opportunity to provide you with assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is (************** Thank you again for taking the time to make us aware of your concerns, and I hope you have an excellent rest of your day.
  
  
  Warm regards,
  
  **********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, 2022, I contacted Hulu regarding a charge that someone added on a program to my Hulu account. I was never informed of how this happened. My debit card was charged without my knowledge or authorization and it incurred an NSF fee. This is the third time this incident has happened. I have the phone call recorded but I am unable to upload it for this matter as it is not allowing me to upload it.
  

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 8, 2022/10/26) */
  Hello *****,
  
  Thank you for taking the time to reach out to us about your Hulu subscription and the related billing concerns. My name is *******, and I am a Resolution Specialist with Hulu Support. I want to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns.
  
  Using the information you provided, I successfully located the charge in question. I confirmed that on October 9th, your Hulu subscription was updated to include the ******* add-on for the prorated amount of $11.12. I am glad to report that during your interaction with Hulu Support, we processed a refund for the $11.12 and removed the add-on from your account to prevent additional charges.
  
  If this change was not made by you or anyone you know, I suggest taking steps to ensure the security of your account. I recommend changing your email or password at (www.hulu.com/account). This will help prevent anyone from being able to log into your account in the future. In addition, you can also navigate to the Device Management section and click "Manage Your Devices" to deactivate any additional devices that are not yours. For your convenience, I have provided a link to our Help Center article containing this information:
  
  *******************************************************
  
  I appreciate your taking the time to make us aware of your concerns. We would be happy to assist with any additional questions or concerns via our phone or chat support channels if any arise. Our contact number for support is***************. I hope you have an excellent rest of your week.
  
  Warm Regards,
  **********
  Resolution Specialist, Hulu Support
  
  
  Consumer Response /* (3000, 10, 2022/11/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not agree due to that fact that this charge that was done on my bank account, caused an NSF fee of 32.00. Hulu needs to be held responsible for this as the charge and fee was not done by me. I was also not informed as to how this happened three times. I have changed my password and removed all the devices before I filed this claim. I have attached a bank screenshot of the NSF fee
  
  
  Business Response /* (4000, 12, 2022/11/17) */
  Hello *****,
  
  Thank you for your response and the opportunity to provide further insight. I want to assure you that I am here to address all of your concerns.
  
  I understand your concerns about account security, and Hulu greatly values feedback from viewers like you. In the unfortunate event that unauthorized activity occurs on a viewer's account, we ensure they are notified via email of any changes to the account. This is to ensure that any unauthorized activity can be handled promptly.
  
  Regrettably, Hulu has no influence over charges that were not issued by us. While Hulu has exhausted concessions options, we strongly encourage you to inquire about a reversal of the fee from your bank. The decision to reverse the overdraft fee will rest entirely with your financial institution, and I hope our refund of the associated charge helps toward that endeavor.
  
  I appreciate your taking the time to follow up with us regarding your concerns. If there is anything further we can assist you with, please feel free to reach our Viewer Experience Team at 1 (888) 265-6650. We are available 24/7 and look forward to working with you.
  
  Warm Regards,
  ******* **
  Resolution Specialist, Hulu Support
  
  
  Consumer Response /* (4200, 14, 2022/11/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It was not my doing that caused the overdraft fee.
  Hulu is the one responsible for that charge
  They need to pay it back to me.
  
  
  Business Response /* (4000, 19, 2022/12/19) */
  Hello *****,
  
  Thank you for your response. I appreciate the opportunity to provide additional insight and assure you that I am here to address your concerns.
  
  I empathize with wanting to recover the entirety of your funds. However, since overdraft fees are funds collected directly by the bank, Hulu would not have the ability to provide a refund for these charges. You would need to contact your bank and inquire about a dispute against these fees with your financial institution to be reimbursed. As always, your feedback is greatly appreciated.
  
  I appreciate your taking the time to follow up with us regarding your concerns. If there is anything further we can assist you with, please feel free to reach our Viewer Experience Team at ***************** We are available 24/7 and look forward to working with you.
  
  Warm Regards,
  
  **********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have subscribed for the package which included ESPN, however I am not able to view any of the ESPN NFL games and there is no way to contact HULU Customer Service to get this issue resolved.
  

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Hello, ******!
  
  Thank you for taking the time to reach out regarding the availability of NFL content with your Disney+, Hulu, and ESPN+ bundle. My name is *****, and I am a Resolution Specialist with Hulu support. I want to begin by apologizing for any potential frustration experienced and ensuring that I am here to address your concerns thoroughly.
  
  First, I wanted to ensure that you had the correct contact information for Hulu support and for ESPN + support. The contact number for Hulu support is **************, and our chat team can be reached through the "Contact Us" page at help.hulu.com. The ESPN+ support teams can be reached at (800) 727-1800. Our teams are ready to help you at any moment with any questions or concerns that you may have about your Hulu account or service.
  
  Regrading your inquiry about Live NFL streaming through ESPN+, please visit the following link:
  https://plus.espn.com/nfl. The availablity of NFL streaming through ESPN+ or any other streaming services can vary and may change. For any games not available Live through the ESPN+ app but airing on local networks may be available with our Live TV upgrade for Hulu. Please visit this Hulu Help article for more information about NFL streaming with the Hulu + Live TV package: https://help.hulu.com/s/article/nfl-availability.
  
  Thank you for taking the time to make us aware of this concern and providing us with the opportunity to assist. The contact number for support is (888) 265-6650. We would be glad to assist with any further issues, questions, or concerns via our phone or chat support channels if any arise. I hope you have an excellent rest of your week.
  
  All the best,
  ********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst rep ever double charged us even though it was supposed to go through our phone carrier then after over an hour of ** just was told their is nothing for them to do! Make sure to watch your cards everyone!
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 8, 2022/10/26) */
  Hello *****,
  
  
  Thank you for taking the time to reach out to us about your Hulu account and the related billing concerns. My name is *******, and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns.
  
  I took the time to review the subscription and the Verizon offer you activated. For transparency, viewers may see charges by both Hulu and Disney on your bank statement, called "split billing." For Hulu subscribers without split billing, the plan charges $12.99 a month plus tax. I confirmed your charges are as follows. $6.57+tax from Hulu; $6.99+tax from Disney = $12.99+tax for all services. To set the right expectations, this billing behavior where one amount appears from Hulu, and the other from Disney is intended. Please note that split billing is only required for plans with Hulu (No Ads). Should you switch to the ad-supported Hulu plan, the service would be fully covered by the Verizon offer.
  
  I empathize with wanting to ensure you are billed accurately for the services you want. Our Support team strives for a positive viewer experience whenever possible. Alternatively, you may also cancel the billing through Disney to be billed only through Hulu for the Disney+ bundle. Should you do so, the charges would only appear from Hulu for the same total amount you currently see, varying only for taxes. The first step would be to contact Verizon Support to ensure your billing with them is canceled. Afterward, you will want to next activate your Disney+ bundle services from the Hulu account page. For your convenience, I have included a link to our Help Center article, which outlines the Disney+ bundle activation steps:
  
  *******************************************************
  I hope you find this information helpful, and I appreciate the opportunity to provide you with assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is (*************. Thank you again for taking the time to make us aware of your concerns, and I hope you have an excellent rest of your day.
  
  
  Best regards,
  
  **********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reached out to Hulu on September 13, 2022 and October 8, 2022 to request assistance with their service deactivating all our devices except one and providing no way to reactive while we continued to pay for the service. I spent over 4 hours total on the phone with representatives who stated they have no supervisor to speak with to resolve the issue but were speaking to second level support tech, continued to blame our internet service, which I had spoken to and they explained the issue wasn't on Hulu's end, and the representative ended up deactivating the only working device and hung up the phone after doing so. While speaking with the representative, they stated all the devices were supported by Hulu; however, once they realized they had no solution other than blaming the internet provider they stated they found the issue which was one of my devices was no longer supported. I pointed out this did not explain the other 4 devices being deactivated with no way to reactivate the device on the account. At that point I requested a supervisor, was refused to be allowed to speak with one, they stated they were going to transfer me to second level tech help but had to reach out to them as they were unsure if someone was available. I pointed out that through the entire 2 hour and 47 minute phone call she's had been telling me she was speaking with them. She had not been, she had continued to have me repeat the same 4 steps for the entire phone call. We have been without access to the service we are paying for for almost 30 days with no solution and refusal to fix the problem.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/21) */
  Hi ******,
  
  Thank you for taking the time to reach out to us regarding Hulu being incompatible with your device. My name is *****, and I am a Resolution Specialist with Hulu. I want to apologize for any frustration caused.
  
  First, we appreciate your time and assure you we are committed to addressing your concern. I located your account and your interaction with support using the information you provided. We strive for customer satisfaction, and I assure you this is not the experience we would like you to have. Our goal is to provide a positive experience when viewers reach out for assistance, and your feedback is greatly appreciated. I have forwarded this feedback to the agent's manager for further review.
  
  While we want to reach as many viewers and stream on as many devices as possible, we understand many devices can no longer support our service. Most of these encompass devices that cannot receive software updates from their manufacturers. Because of the inability to receive updates, the device can begin to experience trouble keeping up with the ever-changing technological environment we live in. However, continuing to attempt to push our service to these devices has the potential to cause issues with streaming and the device since the service is too robust for the software within those devices.
  
  As we continue expanding our compatible devices in hopes of delivering our service the way our viewers want, we appreciate viewers like yourself that take the time to share their feedback with us. I assure you that your feedback has been shared with the appropriate teams.
  
  Thank you for sharing your feedback with us. We always look to improve our viewing experience for our subscribers in any way we can and take feedback delivered by our viewers very seriously. We would be glad to assist with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is (*************. I hope you have an excellent rest of your week.
  
  Regards,
  
  ********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a plan with them and it was supposed to be 12,99 a month and they charging me 62.99 a month which isn't the plan I paid for and I don't think it's fair that**** for six months and when I call they tell me there nothing they can do I want my refund and my 12.99 account and the lady over the phone was rude as hell I could get may June
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/24) */
  Hello*****
  
  
  Thank you for taking the time to reach out to us about your Hulu account and the related billing concerns. My name is Adriana, and I am a Resolution Specialist with Hulu Support. I assure you that I am here to address your concerns thoroughly.
  
  I want to start by apologizing for any frustration you may have experienced during your recent interaction with Hulu Support. We take any poor customer experience reports very seriously. Please rest assured that these contacts were reviewed and forwarded to this agent's direct manager for further review.
  
  I have reviewed the account relating to the unauthorized charges you contacted us about. Per our refund policies and due to the nature of the changes to the subscription not being made by you, we can refund one charge and change the account to the desired plan. Our records show this charge was refunded by the agent and should have reached your account three to five business days after. If you seek additional refunds, I suggest you reach out to your bank and inquire about a dispute against these unauthorized charges, as they may be able to assist further with that request.
  
  I can also see that the subscription plan was updated to the subscription of your choosing, and you should no longer see any additional charges as long as no further changes occur. To avoid unauthorized charges, I recommend changing your password to your Hulu account to help secure your account from unauthorized persons. For your convenience, I have included a link to a relevant Help Center article in case you find helpful: **********************************************
  
  That said, your feedback on our policies is valuable to Hulu, and we continuously strive to improve the streaming experience and quality of service for all of our viewers. I appreciate you allowing me to aid with your experience, and I hope this has set the right expectations on the billing matter. Please do not hesitate to reach out to Hulu Support if you have any other questions or concerns at
  ************** as we are open 24/7.
  
  Thank you,
  
  Adriana C.
  Resolution Specialist, Hulu Support
  
  
  Consumer Response /* (3000, 7, 2022/10/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I changed my own account they didn't not help and I did not see a refund? So I don't understand why they lie