Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hulu changed their pricing on a subscription and now when I try to log into my account to cancel because I don't really use the service anyways, they are forcing me to "change my password". They send a 2-step verification code to my email and ask me to put the number in within 5 minutes. I have tried multiple times to input the number and it is definitely correct (its 6 digits) but they are telling me it's not correct and will not allow me to get into my account to cancel my subscription. Funny they are doing this right at the time that they sent out an email that says that they are charging more per month now, knowing that people will want to cancel. They also will not answer the phone - I am livid.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/21) */
  Hello *******,
  
  Thank you for reaching out to us about your Hulu subscription and the trouble you have experienced accessing your account. My name is********, and I am a Resolution Specialist with Hulu Support. I want to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns.
  
  I would like to take this opportunity to provide you with the Hulu support contact number**************** I apologize for any inconvenience experienced in reaching out to our support teams for assistance. In addition to reaching out to our support teams, viewers can also submit feedback and suggestions via our communities page. For your convenience, I have provided a link to this site below.
  
  ***************************
  
  Hulu takes account security very seriously. As an added security measure, you may be prompted to verify your account via two-step authentication when making changes to your account. After looking over your account, it appears you were successfully able to log in and change your plan. In the unfortunate instance that you run into any issues in the future, I have provided an additional link to our help site that may provide some assistance.
  
  ***********************************************
  
  In some cases, additional troubleshooting may be required to persisting issues. Should a similar event occur, I recommend clearing the browser cache in hopes of resolving any form submission issues. For your convenience, I have included a link to our Help Center article housing this information:
  ****************************************************
  
  I appreciate your taking the time to make us aware of your concerns. We would be happy to assist with any additional questions or concerns via our phone or chat support channels if any arise. Our contact number for support is *************** I hope you have an excellent rest of your week.
  
  Warm Regards,
  **********
  Resolution Specialist, Hulu Support
  
  
  Consumer Response /* (2000, 7, 2022/11/28) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Hi********, I was frustrated because I couldn't get through to anyone and the billing price went up plus the 2-step code wasn't working. I did end up being able to set up the verification though the following day. There seemed to have been a glitch in your system. Maybe in the future, you can give customers the option as to whether they want additional security or not - if customers feel safe with their password, they shouldn't have ot be forced into 2-step. There have been times when 2-step completely failed me and a scammer access my number so changed the 2-step where I could never log in again. If you insist on having a customer set up additional verification, there should be a time limit on when it has to be set up by, not force them at the time when there is a glitch in the system.
  
  I am all set here and was able to do what I needed to do.
  
  *******

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 30th, 2022 I signed up and converted my existing Hulu account to live TV with no ads. This is partly due to the fact I no longer had an aerial and had relocated. As part of the advertising. CBS was to be included with the service. The logos clearly there and there's no indication that CBS is not available in my area. That's the first issue. The bigger issue is that the product didn't work for network channels. Perpetual restarts with a p320 error that continue to come up will only solve the issue temporarily. I finally contacted Hulu support through chat and at the end of the session demanded a refund. This was 3 days after initially signing up. Hulu denied a credit or refund due to usage longer than five shows. This is completely unacceptable and incredibly bad business practice. It's also false advertising on the availability of CBS.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/21) */
  Hi ****,
  
  Thank you for taking the time to reach out to us about your Hulu Live experience. My name is ****** and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to fully address all of your concerns.
  
  I absolutely understand how frustrating it may be to not receive the service quality you were expecting. While I can confirm that your ZIP code is provided a local CBS affiliate, without further troubleshooting I would not be able to isolate why your personal experience would not have provided that channel. To do right by you as a viewer, I recommend reaching out to Hulu Support if the issue occurs again if at all possible. Live TV through streaming has many moving parts and we must do our due diligence to address the matter accurately.
  
  With that said, I can confirm that your account was certainly experiencing some technical playback issues during your Live experience and I want to assure you that we want to make this right. At this time, I have issued a refund for your Live TV charge. The refund amount is $17.09 and youl should see the refund within three to five business days. If ever in the future you would like to try Live TV again, I hope that your experience is much better and if otherwise, you can reach out to Hulu Support knowing that we value you as a viewer.
  
  I hope this information is helpful and I appreciate the opportunity to provide you assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels, if any arise. The contact number for support is **************. Thank you for taking the time to make us aware of your concerns, and I hope you have a wonderful rest of your week.
  
  Warm regards,
  
  *********
  Resolution Specialist, Hulu Support
  
  
  Consumer Response /* (2000, 7, 2022/11/28) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to sign up with Hulu. They couldn't get me connected. The billed me from my debut account but tried to tell me that I have to wait 3 to 5 days for my refund. I have to have sone type of tv service. Hey should have made sure I got connected before they billed me. If they took my money immediately, why wouldn't they refund it immediately??? This company is TRASH and crooks just line *********!!! Look at their customer complaints
  
  Customer Complaints
  837 complaints closed in last 3 years
  316 complaints closed in last 12 months
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 8, 2022/11/24) */
  Hi *******,
  
  Thank you for taking the time to reach out to us about your Hulu sign-up experience. My name is ****** and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to fully address all of your concerns.
  
  I wanted to confirm that your account was successfully charged at the point of sign-up. While we would love to be able to provide instantaneous refunds, it is typically the financial institution that takes the additional time to process the refunds as we process it on our end as soon as we receive confirmation.
  
  I also wanted to address the current state of your account, as you mentioned wanting a refund. While we are always happy to work with you to troubleshoot any potential issues you may have with the service, if your preference is to cancel and receive a full refund at this time, I will gladly ensure that it is done for you. Please respond back with confirmation of that being your requested action and I will both cancel and refund your account immediately.
  
  I hope this information is helpful and I appreciate the opportunity to provide you assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels, if any arise. The contact number for support is (888) 265-6650. Thank you for taking the time to make us aware of your concerns, and I look forward to hearing from you.
  
  Warm regards,
  
  *********
  Resolution Specialist, Hulu Support
  
  
  Consumer Response /* (2000, 10, 2022/11/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I had my bank to issue my money back and release the hold. Hulu should be fined for doing this to its potential customers!!!!

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can prove this service that they advertise"livetv". I've been a subscribed.....its not live.....everytime you change you the channel, it goes back to the beginning. Embarrassing when trying watch football with friends and just wanna change channel. They advertising live tv....false
  

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/21) */
  Hi ****,
  
  Thank you for taking the time to reach out to us about your Hulu viewing experience. My name is ****** and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to fully address all of your concerns.
  
  While I absolutely understand how frustrating a misunderstood experience can be, I wanted to reassure you that we certainly provide Live service as advertised. Our content is aired to you through the app via the networks providing the content in realtime. We do, however, offer a feature within our app that allows you to play various currently airing content back from the beginning so that you do not have to miss any part of your favorite games or shows. Additionally, to circumvent this feature, we also provide a Jump-to-Live button on select devices at this time. It is our hope that these functions allow you even more control over your preferred content, and provide a better viewing experience.
  
  I hope this information is helpful and I appreciate the opportunity to provide you assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels, if any arise. The contact number for support is *************** Thank you for taking the time to make us aware of your concerns, and I hope you have a wonderful rest of your week.
  
  Warm regards,
  
  *********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Hulu approximately a week ago when my Hulu account stated I needed to update my password as a part of being in the *******+ family. I said that I left *******+ as my primary account holder because I didn't want to change my password as **************************************************************************** ******************* One company wants eight letters another wants 6 - 10 with a symbol, upper and lower case, and numbers. I operate with two passwords, and 99% of my online accounts have been able to accommodate me after I provided my******** documents. When I spoke to the rep 3-4 months ago when switching to Hulu for my bundle, she reset my password back to my original password.
  As of today, 11/1/2022, ******* and Hulu are forcing me to change my password because, again, they changed the platform. When I asked was those******************************************* did they consider those individuals? The rep and escalation team repeatedly stated, "We cannot help you unless you change your password" and "there is no way to assist you unless you change your password." *****, the escalation rep who was rude and cut me off several times when I asked a question, repeatedly told me to make a keepsake and write my password down. The number 1 rule about passwords is do not write your passwords down.
  When I told her the issue is when I travel, which I travel 4 - 5 times a month, and when I log in at the ******** hotel, it makes me go to the website and not the app. She stated, "You're not supposed to log in to the TVs in the room and only to use my app." I asked if that was in the terms and conditions. She said, "for live tv away from home, and I can only watch it on the app or tablets." I informed her I don't have live tv. When she made the comment, it lets me know that she didn't even investigate my account. As I got frustrated and said I would file a**** case, she said it would still come back to my team. I stated someone in corporate would call.
  

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/21) */
  Hi *******,
  
  Thank you for taking the time to reach out to us about your Hulu experience. My name is ****** and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to fully address all of your concerns.
  
  Firstly, I want to apologize on behalf of the previous agents you spoke with, as it seems like we did not end our communications with utmost satisfaction. Your feedback is important to us, and any suggestions from our viewers to improve the Hulu experience are greatly appreciated.
  
  I also wanted to confirm that on occasion we ask that you reset your password for your own security. However, besides our standard password requirements, the content of your password is absolutely your own. We do recommend that viewers change their passwords regularly as standard security practice, but under no circumstances would we intentionally provide limitations for your disability. Please feel free to contact us if you run into password complications in the future and we will happily assist you.
  
  I hope this information is helpful and I appreciate the opportunity to provide you assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels, if any arise. The contact number for support is *************** Thank you for taking the time to make us aware of your concerns, and I hope you have a wonderful rest of your week.
  
  Warm regards,
  
  *********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel my account with Hulu & received an email saying the account would be cancelled. My account continued to be charged which prompted my phone call to them. They told me I had 2 accounts which I did not sign up for. Looking back at my bank account I was double charged for months. THIS IS FRAUD!!! They wouldn't tell me how long this has been going on. At one time I went into my account to change my email which I believe was when my account was duplicated. I would like a refund for months of double charge & cancellation. I have filed a dispute with my bank.
  

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/11) */
  Hello *****,
  
  Thank you for taking the time to reach out regarding the unauthorized billing concern. My name is ******, and I am a Resolution Specialist. I want to apologize for any frustration caused and reassure you that I am here to ensure we address your concerns in full.
  
  Reviewing our interaction with support and the information given, I was able to find the accounts in question. I can confirm that at this time both of the accounts are canceled. While we cannot disclose the details of the second account, I suggest the Account Recovery tool; see the email attached to the subscription if you seek to pursue that information. For your convenience, I have provided a link to that tool: https://auth.hulu.com/account_recovery
  
  For the duplicate account, I was able to process our maximum refund of four months for the amount of (). The refund should reach you within three to five business days and no further charges should appear. If you are seeking additional refunds, I recommend that you contact your financial institution and dispute the charges with them. Bear in mind the option to dispute is at the sole discretion of your bank.
  
  I hope you find this additional information helpful, and I appreciate the opportunity to provide you with further assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is***************. Thank you again for taking the time to make us aware of your concerns, and I hope you have an excellent rest of your week.
  
  Warm regards,
  *********
  Resolution Specialist, Hulu Support
  
  
  Business Response /* (4000, 7, 2022/11/11) */
  Hello *****,
  
  This is a follow-up to the previous reply. I want to assure you that I am still here to assist you with all of your concerns.
  
  I sincerely apologize that I did not give the refund amount in the previous response and I wanted to be sure you had that number. The refund was for the maximum amount we can process for four months $28.96. The refund should reach you within three to five business days.
  
  I apologize for the inconvenience but I hope this information is helpful. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is *************** Thank you again for taking the time to make us aware of your concerns, and I hope you have an excellent rest of your week.
  
  Warm regards,
  *********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hulu continued to charge me for my subscription for at a year and 10 months when did not have a subscription. When I spoke with them about it they confirmed that I did not have an active account and they only refunded me for 4 months.
  

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/15) */
  Hello ******,
  
  
  Thank you for taking the time to reach out to us about your Hulu account and the related billing concerns. My name is *******, and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns.
  
  After locating and reviewing the account, I can confirm that there were two Hulu subscriptions; your primary Hulu account under the email address you used to contact us where the two charges came from, and another subscription tied to a different email.
  
  Our records confirm that the subscription under ******************* was canceled on 12/25/2015. However, the subscription under the other email address was still active and was being charged $6.99/ per month + tax. To set the correct expectations, all concession options for this account have been exhausted and I can take no further action in relation to additional refunds, your feedback is greatly appreciated.
  
  Additionally, we are not able to disclose the information on the account but if there is another email address you have used in the past, it could possibly be linked to that one. If you wish to find the email address on file for the other subscription, you may go to https://auth.hulu.com/account_recovery and submit the requested information. The page will display the email address on file for any Hulu-billed accounts that match if at all possible.
  
  I hope you find this information helpful, and I appreciate the opportunity to provide you with assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. Thank you again for taking the time to make us aware of your concerns, and I hope you have a great holiday season.
  
  Best regards,
  
  **********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/30/2022 I went to use my account and upon opening the app, I was instructed to login. After attempting to login, I received a message to reach out the help center because I was not eligible for Hulu at this time. I have had a standing subscription with the company for 5+ years. After contacting the help center, they informed me I had a block on my account, however, they were unable to tell me why I had the block on my account. The customer support specialist attempted to remove the block, was unsuccessful, and told me he had to bring it to someone higher. After waiting on hold for 20 minutes, he came back on the line and asked me to reset the password and told me, "this is the last thing we can do before..." He just trailed off and did not give any additional information and placed me on hold for another 40 minutes. After the wait, I was informed the only way I could solve the issue was by canceling my subscription to BOTH Spotify and Hulu. I have never had this issue with any subscription service. They said this was an issue many customers were facing, but were unwilling to resolve the issue on their end.
  

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/15) */
  Hello *****,
  
  Thank you for taking the time to reach out to us regarding your trouble logging in. My name is Brandon, and I am a Resolution Specialist with Hulu Support. I apologize for any frustration you may have experienced due to these issues, and I assure you that I am here to address all of your concerns.
  
  After reviewing the information you provided, I could not locate your interactions with Hulu Support that directly address this matter and would need to collect additional information to assist further. I will send you a separate email with the subject "Hulu Support Follow Up -************** referencing this case.
  
  I appreciate you for taking the time to make us aware of your concerns and to provide us with this opportunity to investigate further. We would be happy to assist with any additional questions or concerns via our phone or chat support channels if any arise. Our contact number for support is
  *************** I hope you have an excellent rest of your week.
  
  Warm Regards,
  
  Brandon N.
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hulu, the streaming service was ok for a while, but gradually slipped into unuseability. for the past 3 months it has been unwatchable. despite my system being absolutely top end (esopecially for such a little thing like streaming) they only offer, it must be your system/internet etc. as solutions/reasons. they simply overlook pc customers offering solutions everywhere for what seems lik phones only. ans getting them on the phone is a joke.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/12) */
  Hello ******,
  
  Thank you for taking the time to reach out to us regarding the trouble you experienced when streaming Hulu. My name is *****, and I am a Resolution Specialist at Hulu. I assure you I am here to ensure we address your concerns fully.
  
  I first want to apologize for any frustration you experienced. Using the provided information, I was able to locate and review your account in full. I want to confirm that I see successful streaming on your account. I show over one hundred videos streamed successfully for the current billing period.
  
  Additionally, after reviewing your streaming experience on our back end, I see instances where your speeds needed to meet our minimum requirements. However, as previously stated, I see successful streaming. Further device and network troubleshooting is recommended if you encounter unexpected behaviors when streaming. A list of recommended troubleshooting steps can be found in our Help Center. For your convenience, I have located the relevant article. **********************************************************
  
  I hope that providing the best next steps has addressed your concerns. We would be glad to assist with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is *************** Thank you for taking the time to reach out and providing the opportunity to us to assist, and I hope you have an excellent rest of your week.
  
  
  Regards,
  ********
  Resolution Specialist Hulu Support

• Initial Complaint

  Date:10/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I added Disney+ as an add on to my account. When I went to activate my Disney+ account it would not activate. I was told there was a glitch. I tried to remove the add on & it would not allow it. I was about to cancel my subscription & was offered 2.99 a month to stay. So I chose it & decided to call Hulu. After being placed on hold several times up to a total of 20 minutes I was told my only option to get rid of the Disney add on was to cancel my current Hulu account & pay the 7.99 a month. So my only option was to pay more rid of Disney or keep it on my account and not use it. When I asked to talk to a supervisor, I was told no that was not an option
  

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/15) */
  Hello, *******!
  
  Thank you for taking the time to reach out regarding your billing and activation of the Disney+ add-on. My name is Megan, and I am a Resolution Specialist with Hulu support. I want to begin by apologizing for any potential frustration experienced with activating and ensuring that I am here to address your concerns thoroughly.
  
  I was able to locate your account and apologize for the inconvenience of needing to contact support multiple times. I assure you that I submitted feedback for any opportunities with your previous support contacts. I am happy to help here and am committed to getting your Disney+ service activated or removed and refunded.
  
  I want to be sure that you keep your $2.99 precancel promotional offer so we will not need to cancel your Hulu subscription. I can confirm that Disney+ was provided to you via a Disney+ support agent, and this is considered a "support-granted product." Since this product type is support granted, it prevents the promotional offer from being able to be applied for Disney+. However, this support-provided Disney+ plan will expire on November 30th. At this time, you should be able to add Disney+ back via your Hulu account at the requested price. I again apologize for any inconvenience and appreciate your patience as we wait for the current Disney+ support-provided plan to expire.
  
  Finally, if you do not want to try activation and prefer to remove the Disney+ add-on entirely, please let me know in your response. I can refund your most recent Disney+ charges from October 31st and November 4th for a total of $3.47 if we go this route.
  
  Thank you for taking the time to make us aware of this concern and providing us with the opportunity to provide further assistance. I hope you have an excellent rest of your week, and I look forward to your response and resolving your subscription concerns.
  
  All the best,
  Megan M.
  Resolution Specialist, Hulu Support